Motive

RATING:

4.5

(1628)

About Motive

Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, & delivery. Visit gomotive.com to learn more.

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Motive Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Motive

1 - 5 of 546 Reviews

Peter

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Fully Vetted System

User Profile

Michael

Verified reviewer

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

terrific

PROS

ease of use. the simplest and best ELD and GPS on the market

CONS

cant think of anything negative truthfully

Reason for choosing Motive

its the best around

Reasons for switching to Motive

used KT before and thought it was the best so switched back

Vendor Response

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

Replied April 2022

Sondra

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2022

KeepTruckin

I'm grateful that they are always available - 24 hours a day every day of the year. Customer Service is typically very kind and happy to assist. It does a lot of things all in one program instead of needing additional products to accomplish your day.

PROS

The overall program is great. The reports are great and real-time tracking is amazing

CONS

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Reason for choosing Motive

Already told you the story! I think you guys have a great product, and your customer service is truly the icing on the cake.

Reasons for switching to Motive

When ELDs first came out Verizon jumped right on board to provide the product and everyone was scrambling to find a carrier because most companies had procrastinated hoping that the bills would not pass making them necessary. Verizon made lots of promises with all the flash and glam -- but sadly I don't think they knew what they had just bit off. It was very frustrating to trucking companies as well as the drivers. One of my drivers came in and talked to me about KeepTruckin he said he used the ap on his phone and it was phenomenal, so I made the call and talked to sales. [SENSITIVE CONTENT] had all of our equipment to us "overnight" and a team to help me learn how to install and operate the eld - and we've never looked back.

Vendor Response

Dear customer, Thank you for the wonderful review, Sondra! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

Replied March 2022

Shele

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2021

Please beware of false reviews

Customer service is USELESS. I have talked to them so many times that I finally realized that they all read from a script. They all have the same answer when presented with equipment that does not work, and will not stay connected. They would want to switch out the gateway for the truck. The new gateway would not work either. I would call back time after time, and then they would still want to switch out equipment. I would explain that we have already switched numerous times for this one truck and always "I WILL ESCALATE YOUR ISSUE AND SOMEONE WILL REACH OUT TO YOU." Sometimes they would call and that was always our "new account" manager but the odd thing was I could NEVER get ahold of the person again. Please save yourself the stress of being up in the middle of the night working on trying to get the dashcam or ELD to stay connected. A few of our trucks the equipment worked for the most part. But the other trucks would not stay connected. I signed a contract with these people for working equipment. They breached the contract when they failed to provide working equipment for all of our trucks. The trucks that KT would not work in had to be switched back to our old company. I did not want to have to have two logbook dashboards going so I switched everything back to our old company. I have a three ring binder of the emails and documentation between me and KT.

PROS

Majority of equipment would never stay connected.

CONS

There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself.

Reason for choosing Motive

NEVER USE KEEP TRUCKIN. CUSTOMER SERVICE IS USLESS AND EQUIPMENT THAT WORKS 50/50 CHANCE EACH DAY. FYI I really wish that KT would have worked. It had a lot of feature that could have been useful if it stayed connected. Having to switch drivers back to old logs was stressful enough. It would have been a lot easier if KT would have just worked as advertised. Also, there was a huge communication/language barrier between us and the customer service people/and management people. We are from Texas, they are not. I wish someone would have left a review for KT from an honest perspective when I was looking at it. So this review is for you if you are looking for an honest account first hand of the misery I embarked upon with this company.

Vendor Response

Hi Shele, we're really sorry to learn the issues you had to face with the equipment and the service in general. We're looking into your request internally, and will try to assist you in the best possible way. Thank you for your cooperation and understanding in this regard.

Replied January 2022

Penny

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Motive User

Very good experience. Any time I've had to call customer service they have resolved the issue immediately

PROS

The ability to keep track of everything in one app. Great customer service

CONS

Occasional disconnects. Real time tracking lags a bit

Reason for choosing Motive

Good value for the money. They came highly recommended.

Vendor Response

Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied December 2023