The benefits are amazing - each phone call is automatically transcribed which is pretty good.

They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.

The only negative that I can say about dialpad is their process for removing licenses is not easy. We were charged for many licenses that were not being used.

Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Dialpad everywhere is excellent. It is great to have access across all my devices.

Its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not.

I hate it more than any other product I have ever used.

Occasionally, I'll miss a call without a notification, and sometimes have slow response when making outbound calls.

Good system overall that offers a very nice user experience.

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Easy to set-up and 'just the right functionality. Excellent customer service.

Use on a daily basis and it is great. Great way to have 2 phones which out actually having two.

Love that it likes to our google accounts, great for remote users (which really came in handy for Covid).

Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before.

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong).

I love the integration with Gmail, the features and the month to month billing.

The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call.

Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best.

Customer service was there at every turn to help us set up and even import or address book.

We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

The consistency of call quality, and ability to quickly hold, transfer, or mute the call are superior to our previous software.

Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad.

Easy to use when about texting, making calls and tracking data. Recording system and transcript are getting better and very helpful.

Their customer service is great as well. Anytime I have issues they are always eager to help.

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Ease of use and stability. Being able to use it like a good old fashioned phone.

Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it.

Only thing I liked about DialPad was the hold music and ability to have a direct extension.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi.

While our needs our basically simple, reliable phone service,  the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us.

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business.

Technology integration is poor, customer support results inadequate, no real solutions to problems.

Customer service is quick to respond and VERY helpful as well which is lovely.

Integration was a bit hard to do with Salesforce.

If you have anyone in your company that's remotely-based, lessonly is a godsend. So easy, very fair pricing, and wonderful support/CSMs.

They are helpful, responsive, kind, and you can tell that they obviously have a fun time doing it all. I have found them to be very receptive to product recommendations, etc.

Lessonly is one of the best vendors to work with and the software is easy to use.

Lessonly made it super easy. You could just go in and answer directly on your computer and you could see your responses after you submit for when you review the answers with the group.

It's super easy to use as an admin or a user - love the capabilities to mix up text, video and gifs.

Lesson.ly has been a wonderful partner and has helped our training go from paper to e-learning quickly and easily. Great value for the cost and easy to use for both creator and end user.

I love that progress is saved across lessons and completion is tracked.

Overall, Lessonly has been great. Would definitely recommend for any type of training.

We streamlined training and knowledge database within Lessonly. We also utilize Lessonly to send out newsletters which cut back our email and slack clutter.

Excellent platform - Ease of use, affordable price and visually engaging enough for my team.

This has proven to be a really invaluable resource and has improved our training program and saved time in developing it. I love that it integrates with Zendesk.

I love that I am able to track my employee's progress within each path too, as well as the ability to test them on their knowledge.

My overall experience has been great, Lessonly is very useful.

It offers a lot of information and lessons on how to actually train and improve your training process at no additional cost.

The integration with OBIQ (haven't tested the latest Slack integration), has been very useful and setting it up was easy.

Lessonly is the least bit boring and makes training interactive.

There is nothing that has really proven to be a problem.

Not enough customization and assigning and organizing lessons can be a little confusing.

We love using this for our learning platform. It’s simple & employees like the ease of use.

It's a nice software with many courses. I find it's growing company and they showed great customer service when I called for help.

The ONLY downside to Lessonly is that everything must be created. There is no (to my knowledge) out of the box content.

Lessonly's platform is super easy to use to create custom, engaging L&D content. And if you ever get stuck, they have fantastic employees ready to help and a customer community for additional support.

Overall, I like the tool. We have also used it to qualify for continuing education credits for certain certifications.

Lessonly makes training fun and creative. When we need to get something communicated to the company, we can use Lessonly to make it engaging and quiz them to make sure they paid attention.

The beauty of this tool is, the ease of creating the courses. Integration with third party software like Slack and Salesforce is good.

The subscription is a little too expensive for the amount that we use it, and there are no smaller packages available.

I like how easy Lessonly is to use and how you can create your own quizzes.

I love how easy it is to build trainings in Lessonly. You do not have to be a traditional learning and development person to create lessons in Lessonly.

Their customer support has welcomed us with open arms and made us feel like family. They are on top of answering our questions with such delight, you can really feel they care.

US Dollar

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. 

The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

LongDescription

Call Transfer

Online Voice Transmission

Meeting Management

Performance Management

Access Controls/Permissions

Activity Tracking

Employee Directory

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Assessment Management

Call Queues

Contact Management

VoIP Connection

Audio/Video Conferencing

Outbound Call Center

Mobile Access

List Management

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Hotkeys

Training Management

Intent Recognition

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

Speech Synthesis

Alerts/Escalation

Speech Recognition

Goal Setting/Tracking

Power Dialer

Reporting/Analytics

Video Conferencing

Drag & Drop

Call Monitoring

Archiving & Retention

Third-Party Integrations

Onboarding

Live Chat

SIP Trunking

Automated Attendant

For Small Businesses

Natural Language Processing

Multi-Channel Communication

Computer Telephony Integration

Call Tracking Metrics

Automatic Outbound Dialer

AI/Machine Learning

Chatbot

Conversation Intelligence

Predictive Dialer

Campaign Management

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dialpad

In Person

Live Online

Webinars

Documentation

Videos

Lessonly by Seismic is a cloud-based learning management system that allows users to build, share and track training materials and activity from a singular interface. It is primarily used by customer service teams, sales teams, and human resources. Lessonly is compatible with mobile devices and tablets, making the system accessible on-the-go.


Lessonly can be customized to match a company’s look by incorpating their logo, colors, and a personalized URL. Users can create unlimited courses and lessons, utlizing text, images, audio, video, and more.


Adding individual learners and groups to specific assignments can be achieved with just a few mouse clicks; through a due date feature, notifications are sent by email to ensure courses are completed in time.


A support team is on hand to help with questions via live chat, email and phone calls during their regular business hours (EST); they also offer implementation services for new clients.



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