About vPlaybook

vPlaybook is a sales enablement software that helps businesses create and distribute digital sales playbooks to relevant personnel. The platform enables managers to include texts, graphics and videos to share information regarding strategies and sales processes.

Administrators can store and share files with staff members in multiple formats including PDF, DOCX and PowerPoint on a unified interface. Additionally, vPlaybook allows teams leaders to configure role-based access permissions, track usage and capture closed-loop feedback from customers.

vPlaybook lets businesses integrate the system with several third-party applications including


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19 Reviews of vPlaybook

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

July 2020

User Profile Picture

Spencer from Comcast Business

Verified Reviewer

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Game-Changer When It Comes to Sales Enablement Platforms

Pros

The ease of activation and the intuitiveness for our reps truly set vPlaybook apart from other visual sales enablement platforms we've trialed in the past. The ability for a sales rep to log in from the field, find a piece of content that's tailor-made for them, and capitalize immediately is an incredible asset for out organization.

Cons

Truly, there isn't anything I would change about vPlaybook. The support team is fantastic to put out small fires or implement changes whenever they're needed.

Response from DSG Consulting

Replied August 2020

Thanks for your feedback, Spencer! Our partnership with Comcast is valued. All the best, Allison Banks May; CSM

May 2021

Paul from Planview

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

An invaluable resource for sales team and certification

Pros

The vPlaybook from DSG was sourced and implemented to solve a few business and enablement needs for our company. We needed a central location where we could access key sales messaging such as customer profiles, business value, objection handling and assets that can be accessed online or offline. A bonus we began to utilize more after we rolled it out was the Challenges portion and that we use for certification and learning tracking.

Cons

As with all new systems, there are a few items that will take repeated use to master and use on a regular basis. With the resource drawer, we initially had issues with new assets being added appearing at the bottom rather than at the top. Customer support was able to correct that but there is still a drawback in reordering items that have been previously uploaded.

Response from DSG Consulting

Replied May 2021

Thanks for your review, Paul! We'd be happy to assist with reordering the resources that were uploaded before the change; shoot us an email at support@vplaybook.com.

April 2021

Jason from KION North America

Company Size: 201-500 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

April 2021

Admin setup of vPlaybook experience

Overall is positive. vPlaybook will help us in deploying a new sales style and training to it. It is going to be a great leap in the right direction for our company. I had a very good experience working with the teams at DSG and vPlaybook to deploy and config the tool in our org.

Pros

I mostly enjoyed working in parallel with the team at DSG and vPlaybook. I found everyone to be very easy to work with and willing to help on a moment's notice. Instructions were often clear and concise. The business rules are easy to set up, the playbook is easy to add to Salesforce record pages and experience cloud pages, overall a positive experience.

Cons

Seems a bit static - just a iframe on a record detail page. Open the iframe and information is available. Business rules are driven by fields only. Maybe if we could display pages to certain users a certain number of times that would be advantageous. As a company we are exploring myTrailhead for a training platform, the team at DSG felt they can meet our needs, but I disagree. The UX of vPlaybook is functional and does what it is supposed to, but doesn't feel like a state-of-the-art tool to me.

Response from DSG Consulting

Replied April 2021

Hey Jason - thank you for the thoughtful review! We're happy that the experience has been good, and hope to partner with you as we enhance our integrations in the near-future.

July 2020

Stéphanie from TELUS

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2020

Very satisfied with vPlaybook

We are enabling our sales team (and now our product/marketing team) to have access to great methodology and best practice content in a secure an easy way.

Pros

The integration with SFDC is a must to enable our team to use the platform. The ease of access once in SFDC is great. The on-going support from the dev team was really a game changer to help us enable new features and improve user experience (copy paste, translation tool, drag and drop, etc.)

Cons

I think our translation firm would have like to be involved in the development of the translation tool to better suite their needs.

Response from DSG Consulting

Replied August 2020

Thank you for the review, Steph! It has been great partnering with TELUS. All the best, Allison Banks May; CSM

April 2021

Victoria from ACI WOLRDWIDE

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

April 2021

Happy Client

The vPlaybooks are a great new tool we have on the Sales Enablement team. It provides a dynamic way to train and certify sales roles at ACI. Obviously, when a new tool is launched, it takes some time so people can understand how to use it and the benefits it brings, so some people is a bit skeptical about it. I personally think is a great tool for our team, I love it!

Pros

I really liked the challenge feature because it enables to roll-out training and certification for various teams, but integrating the manager role. Managers can know how their teams are progressing, provide feedback and score. Last year we launched a certification without this tool and it was complicated, but this year with DSG the certification project was easier (launching, enrolling, managers scoring, reporting, etc.).

Cons

In the reporting part, specifically for challenges, you have to select many times the challenge title to include it that report. It would be easier if you can select the challenge title just one time.

Reasons for Choosing vPlaybook

I was not part of the decision-making so I'm not sure about the other alternatives on the table. However, I feel very happy that ACI leaders purchased the vPlaybook tool, it is an asset for our Sales Enablement team.

Response from DSG Consulting

Replied April 2021

Hey Victoria - we've enjoyed seeing the success with ACI! We are currently scaling some exciting updates to the Reporting console. Stay tuned!