Avalara
About Avalara
Avalara Pricing
Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.
Starting price:
$50.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Avalara
1 - 5 of 301 Reviews
Michael
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2023
Taxes Simplified
Gabriel
Verified reviewer
Consumer Goods, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Tax Cert Organization for any Sized Company
I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.
CONSI am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.
Bonnie
Plastics, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2022
Tax Accountant
Avalara reporting tools such as Credit Carry forward balance and liability worksheet. The reports are very detailed and would help in an audit situation.
CONSI don't have any issues with the software It's the customer service that is lacking.
Reason for choosing Avalara
We were currently on Vertex L servies and it didn't meet the demands of our growing company
Reasons for switching to Avalara
Looking for a better tax calculating and reporting tool
Vendor Response
Bonnie, thanks for sharing your feedback with us. We work hard to deliver a reliable product, and so we're happy to read your team has benefited from our services.
Replied December 2022
Blake
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
Avalara overpromises & Under-delivers
TERRIBLE! There are a lot of configuration issues that we had discussed in the pre-sales cycle (like CertCapture integration, configuring marketplace facilitatort exceptions, etc.) these were all ignored and never were addressed by Avalara when we went live. Tons of issues, then their customer service doesn't respond to cases for weeks at a time. Just a really horrible customer experience. AVOID AVOID AVOID!
PROSI liked that it integrated with all of our platforms (i.e. NetSuite, Magento and future state Shopify+) and the quoted price came in much lower than other comparative software solutions.
CONSThe setup is not intuitive. There are tons of issues where it doesn't calculate sales tax correctly or at all for some states or on returns. There are multiple different logins for different services/features (i.e. AvaTax, CertCapture, General Avalara account) which are frustrating. Also had a number of issues with our NetSuite integrations. CertCapture required us to manually upload each state certificate for each customer, then manually review and validate each one all over again. You select a state, then it doesn't select a Country and errors out, but never asks you to enter a country.... There's are just a whole lot of things not to like about Avalara. There are a lot of configuration issues that we discussed in the pre-sales cycle, then were ignored and never addressed once we went to implement. Implementation shhTheir customer service is
Vendor Response
Blake, thank you for sharing about your experience using Avalara. We are sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist.
Replied August 2019
Carlos
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Ease the burden of filing
Its great! Dont need to worry about filing deadlines unless the state goes through an overhaul of IT systems
PROSits convenient and worry free. I never have to worry about getting tax filed
CONSWhen changes are made, either throught the state or otherwise, getting in touch with Avalara is frustrating
Reason for choosing Avalara
Burden free style of filing where i dont have to drive down to the post office or Tax field office.
Vendor Response
Hi Carlos, thanks for taking the time to share your feedback with us. We work hard to make sales tax filing worry-free for our customers, and we're grateful for the opportunity to serve your team.
Replied February 2024
