--- title: "Avalara Software Reviews, Demo & Pricing - 2026" description: "Review of Avalara Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/sales-tax/avalara-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CPA Accounting Software](https://www.softwareadvice.com/accounting/cpa-software-comparison/) / Avalara Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) # Avalara Review From $69-$79/month 3 plans Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Avalara 4.0 [(357)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Pricing Starting at $69.00 flat rate per month ### About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. ## Avalara User Interface ## Popular Avalara Alternatives Main Product Avalara 4.0 [(357)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Ratings Breakdown - 3.78Ease of use - 3.54Value for money - 3.37Customer support - 3.91Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8521)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [hellotax](https://www.softwareadvice.com/corporate-tax/hellotax-profile/) 4.7 [(112)](https://www.softwareadvice.com/corporate-tax/hellotax-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.60Value for money - 4.67Customer support - 4.56Functionality Pricing Starting at €39.00 per month Get Price Alternative Product [QuickBooks Online Advanced](https://www.softwareadvice.com/product/49805-QuickBooks-Online/) 4.4 [(1049)](https://www.softwareadvice.com/product/49805-QuickBooks-Online/reviews/) Ratings Breakdown - 4.35Ease of use - 4.25Value for money - 4.07Customer support - 4.37Functionality Pricing Starting at $235.00 per month Get Price Alternative Product [Kintsugi](https://www.softwareadvice.com/product/515636-Kintsugi/) 4.8 [(16)](https://www.softwareadvice.com/product/515636-Kintsugi/#reviews) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.93Customer support - 4.88Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20676)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price ## Avalara Pros and Cons We analyzed 357 verified reviews for Avalara to find out what actual users really think. Select to learn more Intuitive Interface And Navigation Avalara offers a user-friendly experience with intuitive navigation and straightforward controls. Users find it easy to access features, manage settings, and implement the software with minimal effort. The platform's layout and design help reduce the learning curve, making it accessible for a wide range of users. Comprehensive And Accessible Reports Reporting tools in Avalara are highly valued for their clarity and flexibility. Users can easily generate, review, and customize reports to support compliance and reconciliation needs. The system makes it simple to pull data, adjust entries, and use reports for filing returns, helping users stay organized. Slow And Ineffective Assistance Customer support is a major pain point, with users describing slow response times, lack of knowledgeable staff, and poor communication. Many report unresolved issues, difficulty reaching support, and frustration during onboarding or troubleshooting, making problem resolution challenging. Complex And Unreliable Connections Integrating Avalara with other platforms is often difficult and time-consuming. Users face compatibility problems, incomplete setups, and frequent glitches with popular systems like QuickBooks and e-commerce platforms. Support for integration issues is limited, adding to implementation challenges. Accuracy And Setup Challenges Tax calculation in Avalara can be unreliable, with frequent errors in sales tax amounts and difficulties handling complex tax codes. Users report manual corrections, confusing configurations, and delays in resolving calculation issues, leading to extra work and compliance concerns. ## Avalara Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Core Compliance $79.00 flat rate, per month No plan information available Core Compliance + SST Services $69.00 flat rate, per month No plan information available Custom Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avalara Features - Features of Avalara Accounting Accounting Integration Accounts Payable Accounts Receivable Address Validation Alerts/Notifications API Audit Trail Bank Reconciliation Billing & Invoicing Compliance Management Consumer Use Tax Corporate/Business Data Import/Export Document Management Electronic Filing Exemption Management Financial Reporting For eCommerce General Ledger K-1 Reporting Multi-Currency Purchase Order Management Reporting/Analytics Sales Tax Management Taxability Verification Tax Calculation Tax Compliance Tax Filing Tax Management Third-Party Integrations Transaction Tracking Value Added Tax (VAT) Workflow Automation ## Avalara Integrations Acumatica Cloud ERP Integration rated undefined from -1 review Sage Intacct Integration rated undefined from -1 review Pinnacle Cart Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review SAP Business One Integration rated undefined from -1 review Infor CloudSuite Integration rated undefined from -1 review See all 31 integrations ## Avalara User Reviews ## Avalara customer ratings - Overall rating: 4.0/5 - Total reviews: 357 ### Rating distribution - 5 stars: 179 reviews (50%) - 4 stars: 92 reviews (26%) - 3 stars: 27 reviews (8%) - 2 stars: 16 reviews (4%) - 1 star: 43 reviews (12%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.5/5 - Customer support: 3.4/5 - Functionality: 3.9/5 --- ### Avalara keeps delivering - Overall rating: 5/5 - Reviewer: Ananie B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner #### Cons no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service --- ### Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve - Overall rating: 5/5 - Reviewer: Prabhat K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. #### Cons The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. #### Vendor response Prabhat, thank you for sharing such detailed feedback about your experience with Avalara AvaTax and ECM Pro. We are grateful for the opportunity to partner with CivilGEO. We appreciate you highlighting areas where we can improve, including payroll support, as it helps guide our future product roadmap. Our team is fully committed to supporting your global expansion into Canada and the EU, and we look forward to continuing to serve you. Replied August 2026 --- ### 3.5 out of 5 - Overall rating: 3/5 - Reviewer: patrick m. - Verified reviewer: Yes - Industry: Textiles - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Works great, until it doesn't. When it doesn't, it is very hard to get help. Most of the time, Avalara is great! #### Cons You can't get help, your account executive forwards you elsewhere and you have to send multiple emails for a reply. --- ### Reliable Tax Automation for Growing Ecommerce Businesses - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. #### Cons The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. #### Vendor response Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Avalara has helped make tax management easier and reduced manual work for your team. We also appreciate your honest feedback around setup complexity and support response times as we continue to look for ways to improve the customer experience. Thanks again for being part of the Avalara community. Replied May 2026 --- ### Avalara support within Manufacturing - Overall rating: 4/5 - Reviewer: Tiffany I. - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Avalara University could be better to better understand but gives the basics for set up. More topics for moving forward and using the system would be good for non-CFO roles. Minimal frustrating moments with back filing directions/pricing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The comfort of knowing we are in compliance and filings are being done. Reporting makes it easy to see things if needed. Avalara University helps assist with learning how to use the system as a new employee/user. #### Cons Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect. #### Vendor response Thank you for taking the time to write about your experience using Avalara, we appreciate your feedback. Replied August 2026 --- ### Avalara Tax Software Great- Avalara Support Not So Much - Overall rating: 3/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. It saves time in that it is able to automatically identify customers who have tax exemption certificates on file and processes transactions based on valid Tax Exemption Certificates on file that are valid. Avalara processes tax filings and has reporting capability allowing for easily identifying issues with transactions, summarizing monthly sales tax liabilities and managing customers. #### Cons Avalara support and customer interactions is lacking. It appears that that did a lot of investment in their product, but failed to identify the need for actual interaction with customers when they need help. Avalara requires you to use their AI support and knowledge base articles to solve problems, before you can speak to someone about your issue. Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions. #### Reasons for switching to Avalara Prophet 21 sales tax calculation utility was very administrative heavy, requiring manual updates to tax rates, and was not specific to city, county and state taxes. At best Prophet 21 was a rough estimate of taxes. #### Vendor response Hi Cameron, thanks for taking the time to share such a detailed review. We're glad to hear the integration and automation have been a strong fit for your team. We also appreciate your honest feedback about the support experience. That kind of insight is really important, and we’ll make sure it’s shared with the right teams. Thanks again for being a customer. Replied October 2025 --- ### Terrible, terrible, terrible - Overall rating: 1/5 - Reviewer: Chelsea B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. #### Cons Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. #### Reasons for choosing Avalara Payment process was better with Avalara for those outside of the US #### Vendor response Hi Chelsea, we’re sorry to hear your experience has been so frustrating. It’s clear we didn’t meet expectations here, and that’s not what we want for any of our customers. We appreciate you sharing this feedback and encourage you to reach out to customercare@avalara.com if you’d be open to a follow-up. Replied November 2025 --- ### Avoid unless you like constant trouble - Overall rating: 1/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros A Once it was set up it ran well, until it didn't. It seemed to do the job for the short time that it was running correctly #### Cons Complete disaster for us. Onboarding was a disaster. The expert they gave us had no experience. I had to figure it out and set it up. Then they disconnected the App that integrated with eComm and then never fixed anything. Completely incompetent staff. Indian that had no understanding of anything and very difficult to talk to. #### Reasons for choosing Avalara QBO couldn't apply location to sales tax so that didnt work #### Vendor response Hi Jason, thank you for sharing your feedback. I’m so sorry to hear how difficult this experience has been for you. That’s not the kind of service we aim to provide, and I can understand how frustrating it must feel when expectations aren’t met. Please reach out to our team at customercare@avalara.com so we can escalate your concerns to the right team. -Celina R Replied June 2025 --- ### Good software, terrible support. - Overall rating: 3/5 - Reviewer: Christina N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. #### Cons That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. #### Vendor response Hi Christina, thank you for sharing your experience with Avalara. We appreciate your feedback on support and services and understand the frustration described. Please contact customercare@avalara.com if you’re open to continuing the conversation so we can learn more. Replied May 2026 --- ### Must have tool for US tax compliance operating in overseas - Overall rating: 4/5 - Reviewer: Gabby A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use #### Cons Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference #### Vendor response Hi Gabby, thanks for taking the time to share your review. We’re glad to support your tax compliance so you can stay focused on your work. We appreciate your feedback and are grateful to have you as a customer! Replied June 2026 --- Showing 1 - 10 of 357 Reviews [See All Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) ## Avalara Popular Comparisons [QuickBooks Online vs Avalara](https://www.softwareadvice.com/compare/125770-avalara/vs/393202-QuickBooks-Online/)[hellotax vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/hellotax/)[Vertex vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/vertex/)[TaxJar vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/taxjar/)[NetSuite vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/netsuite-financials-accounting-software/) [Compare All Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) ## Other Top Recommended CPA Accounting Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (716) Recently recommended **326** times [Xledger](https://www.softwareadvice.com/accounting/xledger-profile/) **4.6** (16) Recently recommended **193** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2068) Recently recommended **178** times [Striven](https://www.softwareadvice.com/project-management/striven-profile/) **4.8** (130) Recently recommended **85** times Stuck Between Options? Our experts can help you compare Avalara with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice