Avalara

RATING:

4.1

(310)

About Avalara

Avalara is a fixed asset accounting software designed to help businesses in the eCommerce, IT, manufacturing and other sectors calculate tax rates and automate sales. The platform enables administrators to verify purchase addresses and file tax returns. Avalara allows teams to manage tax exemption certificates and other compliance documents on a unified interface. Additionally, managers can generate reports to ensure tax rates and ensure compliance. Avalara lets businesses integrate the system with several third-party applications including Acumatica Cloud ERP, BigCommerce, Drupal, NetSuite and PrestaShop. Pricing is available on request and support is extended via knowledge base, phone, live chat and email.

Avalara Pricing

Free trial: 

Not Available

Free version: 

Not Available

Avalara
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Avalara Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for Avalara

1 - 5 of 305 Reviews

Michael

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Taxes Simplified

User Profile

Gabriel

Verified reviewer

Consumer Goods, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Tax Cert Organization for any Sized Company

PROS

I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.

CONS

I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.

Jennifer

Restaurants, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Great Customer Support & Variety of Services Offered

Always a pleasant experience and great customer support!

PROS

The software is easy to use and the customer support is excellent.

CONS

Reports showing usage were not super clear, but I think it was a technical glitch.

Reason for choosing Avalara

Avalara was the most cost effective option for us at the time.

Vendor Response

Jennifer, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about reporting, we'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our product team.

Replied February 2022

Nick

Telecommunications, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2024

Run Away, You are ON YOUR OWN

Horrible, HORRIBLE customer service and support. They are just about to get us sent to collections because their reporting is so bad.

PROS

Their tax calculations seem reasonably accurate.

CONS

Their report filing is inaccurate, incomplete and you can literally never get help or talk to a human.

Vendor Response

Nick, thanks for sharing your feedback. We're sorry your experience has been poor, and we'd like to learn more so we can assist. Please reach out to our team at customercare@avalara.com so we can help.

Replied May 2024

Melissa

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

Using the DAVO Feature of Avalara

PROS

The company, as a whole, was founded on making a tedious and oftentimes overwhelming regular process, as seamless as possible. I implemented Avalara, many years ago, in another company and could not have been more pleased with the service. DAVO integrates very simply into the POS of our restaurants and helps hold the sales tax liabilities outside of our operating accounts so that the monthly sales tax payments don't cut our reserves, like they used to.

CONS

The contact that I had with Avalara, in the past, featured amazing customer service. I worry that with DAVO they have taken on another "leg" of business that is not as customer service focused. I very much miss the interaction that I believe other customers get when using the Avalara product.

Vendor Response

Melissa, thanks for taking the time to share about your experience with Avalara and DAVO. We work hard to deliver a seamless product, and we're glad to read it's working well for you!

Replied March 2024