--- title: "Avalara Software Reviews, Demo & Pricing - 2026" description: "Review of Avalara Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/sales-tax/avalara-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CPA Accounting Software](https://www.softwareadvice.com/accounting/cpa-software-comparison/) / Avalara Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) # Avalara Review From $69-$79/month 3 plans Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Avalara 4.0 [(357)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Pricing Starting at $69.00 flat rate per month ### About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. ## Avalara User Interface ## Popular Avalara Alternatives Main Product Avalara 4.0 [(357)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Ratings Breakdown - 3.78Ease of use - 3.54Value for money - 3.37Customer support - 3.91Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8511)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [hellotax](https://www.softwareadvice.com/corporate-tax/hellotax-profile/) 4.7 [(112)](https://www.softwareadvice.com/corporate-tax/hellotax-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.60Value for money - 4.67Customer support - 4.56Functionality Pricing Starting at €39.00 per month Get Price Alternative Product [QuickBooks Online Advanced](https://www.softwareadvice.com/product/49805-QuickBooks-Online/) 4.4 [(1048)](https://www.softwareadvice.com/product/49805-QuickBooks-Online/reviews/) Ratings Breakdown - 4.35Ease of use - 4.25Value for money - 4.07Customer support - 4.37Functionality Pricing Starting at $235.00 per month Get Price Alternative Product [Kintsugi](https://www.softwareadvice.com/product/515636-Kintsugi/) 4.8 [(16)](https://www.softwareadvice.com/product/515636-Kintsugi/#reviews) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.93Customer support - 4.88Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20669)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price ## Avalara Pros and Cons We analyzed 357 verified reviews for Avalara to find out what actual users really think. Select to learn more Intuitive Interface And Navigation Avalara offers a user-friendly experience with intuitive navigation and straightforward controls. Users find it easy to access features, manage settings, and implement the software with minimal effort. The platform's layout and design help reduce the learning curve, making it accessible for a wide range of users. Comprehensive And Accessible Reports Reporting tools in Avalara are highly valued for their clarity and flexibility. Users can easily generate, review, and customize reports to support compliance and reconciliation needs. The system makes it simple to pull data, adjust entries, and use reports for filing returns, helping users stay organized. Slow And Ineffective Assistance Customer support is a major pain point, with users describing slow response times, lack of knowledgeable staff, and poor communication. Many report unresolved issues, difficulty reaching support, and frustration during onboarding or troubleshooting, making problem resolution challenging. Complex And Unreliable Connections Integrating Avalara with other platforms is often difficult and time-consuming. Users face compatibility problems, incomplete setups, and frequent glitches with popular systems like QuickBooks and e-commerce platforms. Support for integration issues is limited, adding to implementation challenges. Accuracy And Setup Challenges Tax calculation in Avalara can be unreliable, with frequent errors in sales tax amounts and difficulties handling complex tax codes. Users report manual corrections, confusing configurations, and delays in resolving calculation issues, leading to extra work and compliance concerns. ## Avalara Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Core Compliance $79.00 flat rate, per month No plan information available Core Compliance + SST Services $69.00 flat rate, per month No plan information available Custom Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avalara Features - Features of Avalara Accounting Accounting Integration Accounts Payable Accounts Receivable Address Validation Alerts/Notifications API Audit Trail Bank Reconciliation Billing & Invoicing Compliance Management Consumer Use Tax Corporate/Business Data Import/Export Document Management Electronic Filing Exemption Management Financial Reporting For eCommerce General Ledger K-1 Reporting Multi-Currency Purchase Order Management Reporting/Analytics Sales Tax Management Taxability Verification Tax Calculation Tax Compliance Tax Filing Tax Management Third-Party Integrations Transaction Tracking Value Added Tax (VAT) Workflow Automation ## Avalara Integrations Acumatica Cloud ERP Integration rated undefined from -1 review Sage Intacct Integration rated undefined from -1 review Pinnacle Cart Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review SAP Business One Integration rated undefined from -1 review Infor CloudSuite Integration rated undefined from -1 review See all 31 integrations ## Avalara User Reviews Overall Rating 4.0 Ratings Breakdown 5 50% 4 26% 3 8% 2 4% 1 12% Secondary Ratings Ease of Use 3.8 Value for money 3.5 Customer support 3.4 Functionality 3.9 AB Ananie B. Verified reviewer Accounting 11-50 employees Used daily for less than 2 years Review source Reviewed March 2026 Avalara keeps delivering 5 Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner Cons: no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service Read More PK Prabhat K. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Reviewed August 2026 Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve 5 We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. Cons: The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. Vendor Response Prabhat, thank you for sharing such detailed feedback about your experience with Avalara AvaTax and ECM Pro. We are grateful for the opportunity to partner with CivilGEO. We appreciate you highlighting areas where we can improve, including payroll support, as it helps guide our future product roadmap. Our team is fully committed to supporting your global expansion into Canada and the EU, and we look forward to continuing to serve you. Replied August 2026 Read More pm patrick m. Verified reviewer Textiles 51-200 employees Used daily for more than 2 years Review source Reviewed March 2026 3.5 out of 5 3 Previously 4 Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Works great, until it doesn't. When it doesn't, it is very hard to get help. Most of the time, Avalara is great! Cons: You can't get help, your account executive forwards you elsewhere and you have to send multiple emails for a reply. Read More SP Sonu P. Verified reviewer Consumer Goods 51-200 employees Used daily for less than 2 years Review source Reviewed May 2026 Reliable Tax Automation for Growing Ecommerce Businesses 5 Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. Cons: The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. Vendor Response Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Avalara has helped make tax management easier and reduced manual work for your team. We also appreciate your honest feedback around setup complexity and support response times as we continue to look for ways to improve the customer experience. Thanks again for being part of the Avalara community. Replied May 2026 Read More Ashley L. Verified reviewer Oil & Energy 2-10 employees Used daily for more than 2 years Review source Reviewed April 2026 Great investment for any business, big or small! 5 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons: The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Vendor Response Hi Ashley, thank you for taking the time to share your experience. We’re glad Avalara has been easy to use and helpful for your business, and we appreciate your feedback as we continue to improve the onboarding experience. Replied May 2026 Read More CM Cameron M. Verified reviewer Wholesale 51-200 employees Used daily for less than 2 years Review source Reviewed October 2025 Avalara Tax Software Great- Avalara Support Not So Much 3 Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. It saves time in that it is able to automatically identify customers who have tax exemption certificates on file and processes transactions based on valid Tax Exemption Certificates on file that are valid. Avalara processes tax filings and has reporting capability allowing for easily identifying issues with transactions, summarizing monthly sales tax liabilities and managing customers. Cons: Avalara support and customer interactions is lacking. It appears that that did a lot of investment in their product, but failed to identify the need for actual interaction with customers when they need help. Avalara requires you to use their AI support and knowledge base articles to solve problems, before you can speak to someone about your issue. Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions. Reasons for switching to Avalara Prophet 21 sales tax calculation utility was very administrative heavy, requiring manual updates to tax rates, and was not specific to city, county and state taxes. At best Prophet 21 was a rough estimate of taxes. Vendor Response Hi Cameron, thanks for taking the time to share such a detailed review. We're glad to hear the integration and automation have been a strong fit for your team. We also appreciate your honest feedback about the support experience. That kind of insight is really important, and we’ll make sure it’s shared with the right teams. Thanks again for being a customer. Replied October 2025 Read More Chelsea B. Verified reviewer Consumer Goods 2-10 employees Used monthly for less than 2 years Review source Reviewed October 2025 Terrible, terrible, terrible 1 For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. Cons: Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. Reasons for choosing Avalara Payment process was better with Avalara for those outside of the US Vendor Response Hi Chelsea, we’re sorry to hear your experience has been so frustrating. It’s clear we didn’t meet expectations here, and that’s not what we want for any of our customers. We appreciate you sharing this feedback and encourage you to reach out to customercare@avalara.com if you’d be open to a follow-up. Replied November 2025 Read More JM Jason M. Verified reviewer Retail 2-10 employees Used monthly for less than 2 years Review source Reviewed June 2025 Avoid unless you like constant trouble 1 Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: A Once it was set up it ran well, until it didn't. It seemed to do the job for the short time that it was running correctly Cons: Complete disaster for us. Onboarding was a disaster. The expert they gave us had no experience. I had to figure it out and set it up. Then they disconnected the App that integrated with eComm and then never fixed anything. Completely incompetent staff. Indian that had no understanding of anything and very difficult to talk to. Reasons for choosing Avalara QBO couldn't apply location to sales tax so that didnt work Vendor Response Hi Jason, thank you for sharing your feedback. I’m so sorry to hear how difficult this experience has been for you. That’s not the kind of service we aim to provide, and I can understand how frustrating it must feel when expectations aren’t met. Please reach out to our team at customercare@avalara.com so we can escalate your concerns to the right team. -Celina R Replied June 2025 Read More Brian T. Verified reviewer Consumer Goods 11-50 employees Used monthly for more than 2 years Review source Reviewed April 2026 The worst vendor and disrespectful group of individuals 1 By far, the worst vendor experience ever. Zero respectful communication. There's zero context to every interaction. You will have to manage every representative like it's the first time you've met. They have no place to remove your ACH credentials, huge red flag. Avoid this company completely. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: They can file taxes correctly. For the 36-ish months we used them, they filed 32 of them correctly. One was a bug on their end that they neglected to compensate us for. Cons: Customer service. When our renewal was coming up, I requested pricing and an updated contract. They ignored me. I sent a cancellation notice via the channels they required. They ignored me for over 2 months (until I started posting publicly... like this). They fraudulently withdrew funds via ACH and charged my credit card. Someone from the company contacts me after I post but every interaction fades into the ether and nobody takes responsibility for fixing the problem. Vendor Response Brian, thank you for taking the time to share your experience. We’re sorry for the frustration you’ve described, and this isn’t the experience we aim to provide. We’ve escalated your concerns internally and we understand our team is working with you directly to resolve. Replied April 2026 Read More TI Tiffany I. Warehousing 201-500 employees Used daily for less than 6 months Reviewed August 2026 Avalara support within Manufacturing 4 Avalara University could be better to better understand but gives the basics for set up. More topics for moving forward and using the system would be good for non-CFO roles. Minimal frustrating moments with back filing directions/pricing. Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: The comfort of knowing we are in compliance and filings are being done. Reporting makes it easy to see things if needed. Avalara University helps assist with learning how to use the system as a new employee/user. Cons: Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect. Vendor Response Thank you for taking the time to write about your experience using Avalara, we appreciate your feedback. Replied August 2026 Read More Showing 1 - 10 of 357 Reviews [See All Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) ## Avalara Popular Comparisons [QuickBooks Online vs Avalara](https://www.softwareadvice.com/compare/125770-avalara/vs/393202-QuickBooks-Online/)[hellotax vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/hellotax/)[Vertex vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/vertex/)[TaxJar vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/taxjar/)[NetSuite vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/netsuite-financials-accounting-software/) [Compare All Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) ## Other Top Recommended CPA Accounting Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (716) Recently recommended **439** times [Xledger](https://www.softwareadvice.com/accounting/xledger-profile/) **4.5** (12) Recently recommended **222** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2062) Recently recommended **168** times [Striven](https://www.softwareadvice.com/project-management/striven-profile/) **4.8** (130) Recently recommended **91** times Stuck Between Options? 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