# Avalara Software Reviews, Demo & Pricing - 2026 > Review of Avalara Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sales-tax/avalara-profile --- [Home](https://www.softwareadvice.com/) / [CPA Accounting Software](https://www.softwareadvice.com/accounting/cpa-software-comparison/) / Avalara Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) # Avalara 2026: Benefits, Features & Pricing Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Avalara 4.0 [(355)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Pricing Pricing available upon request ### About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. Wondering if Avalara is right for your organization? Our CPA Accounting Software selection experts can help you in 15 minutes or less. ## Avalara User Interface ## Popular Avalara Alternatives Main Product Avalara 4.0 [(355)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.38Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8460)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [hellotax](https://www.softwareadvice.com/corporate-tax/hellotax-profile/) 4.7 [(110)](https://www.softwareadvice.com/corporate-tax/hellotax-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.59Value for money - 4.67Customer support - 4.56Functionality Pricing Starting at €39.00 per month Get Price Alternative Product [QuickBooks Online Advanced](https://www.softwareadvice.com/product/49805-QuickBooks-Online/) 4.4 [(1044)](https://www.softwareadvice.com/product/49805-QuickBooks-Online/reviews/) Ratings Breakdown - 4.35Ease of use - 4.25Value for money - 4.08Customer support - 4.37Functionality Pricing Starting at $235.00 per month Get Price Alternative Product [Kintsugi](https://www.softwareadvice.com/product/515636-Kintsugi/) 4.8 [(16)](https://www.softwareadvice.com/product/515636-Kintsugi/#reviews) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.93Customer support - 4.88Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20649)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price ## Avalara Pros and Cons We analyzed 355 verified reviews for Avalara to find out what actual users really think. Select to learn more Intuitive Interface And Navigation Avalara offers a user-friendly experience with intuitive navigation and straightforward controls. Users find it easy to access features, manage settings, and implement the software with minimal effort. The platform's layout and design help reduce the learning curve, making it accessible for a wide range of users. Comprehensive And Accessible Reports Reporting tools in Avalara are highly valued for their clarity and flexibility. Users can easily generate, review, and customize reports to support compliance and reconciliation needs. The system makes it simple to pull data, adjust entries, and use reports for filing returns, helping users stay organized. Slow And Ineffective Assistance Customer support is a major pain point, with users describing slow response times, lack of knowledgeable staff, and poor communication. Many report unresolved issues, difficulty reaching support, and frustration during onboarding or troubleshooting, making problem resolution challenging. Complex And Unreliable Connections Integrating Avalara with other platforms is often difficult and time-consuming. Users face compatibility problems, incomplete setups, and frequent glitches with popular systems like QuickBooks and e-commerce platforms. Support for integration issues is limited, adding to implementation challenges. Accuracy And Setup Challenges Tax calculation in Avalara can be unreliable, with frequent errors in sales tax amounts and difficulties handling complex tax codes. Users report manual corrections, confusing configurations, and delays in resolving calculation issues, leading to extra work and compliance concerns. ## Avalara Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avalara Features - Features of Avalara Accounting Accounting Integration Accounts Payable Accounts Receivable Address Validation Alerts/Notifications API Audit Trail Bank Reconciliation Billing & Invoicing Compliance Management Consumer Use Tax Corporate/Business Data Import/Export Document Management Electronic Filing Exemption Management Financial Reporting For eCommerce General Ledger K-1 Reporting Multi-Currency Purchase Order Management Reporting/Analytics Sales Tax Management Taxability Verification Tax Calculation Tax Compliance Tax Filing Tax Management Third-Party Integrations Transaction Tracking Value Added Tax (VAT) Workflow Automation ## Avalara Integrations Acumatica Cloud ERP Integration rated undefined from -1 review Sage Intacct Integration rated undefined from -1 review Pinnacle Cart Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review SAP Business One Integration rated undefined from -1 review Infor CloudSuite Integration rated undefined from -1 review See all 31 integrations ## Avalara User Reviews Overall Rating 4.0 Ratings Breakdown 5 50% 4 26% 3 8% 2 4% 1 12% Secondary Ratings Ease of Use 3.8 Value for money 3.5 Customer support 3.4 Functionality 3.9 Ashley L. Verified reviewer Oil & Energy 2-10 employees Used daily for more than 2 years Review source Reviewed April 2026 Great investment for any business, big or small! 5 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons: The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Vendor Response Hi Ashley, thank you for taking the time to share your experience. We’re glad Avalara has been easy to use and helpful for your business, and we appreciate your feedback as we continue to improve the onboarding experience. Replied May 2026 Read More James L. Verified reviewer Computer Software 11-50 employees Used monthly for more than 2 years Review source Reviewed December 2025 Great product helping us to stay compliant 4 Overall, it has been a good product, with great customer support. They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It is an easy to use tool that integrates seamlessly with other accounting systems to help manage sales tax. It gives me confidence that we are staying compliant without having to review every single transaction as they occur. It is very low cost for the amount of value that is provided. Cons: The communication can be off base sometimes. There can be several false positives of sales tax nexus that you are alerted to that I haven't quite found a way to configure. Reasons for choosing Avalara Avalara had out of the box integrations with the product suite we have deployed making it the best fit for our needs. Vendor Response Hi James, thanks for the thoughtful review. We’re happy to hear Avalara has brought peace of mind to your sales tax compliance process and that it’s working well with your tech stack. We appreciate your feedback and your continued partnership. Replied January 2026 Read More AB Ananie B. Verified reviewer Accounting 11-50 employees Used daily for less than 2 years Review source Reviewed March 2026 Avalara keeps delivering 5 Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner Cons: no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service Read More Brian T. Verified reviewer Consumer Goods 11-50 employees Used monthly for more than 2 years Review source Reviewed April 2026 The worst vendor and disrespectful group of individuals 1 By far, the worst vendor experience ever. Zero respectful communication. There's zero context to every interaction. You will have to manage every representative like it's the first time you've met. They have no place to remove your ACH credentials, huge red flag. Avoid this company completely. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: They can file taxes correctly. For the 36-ish months we used them, they filed 32 of them correctly. One was a bug on their end that they neglected to compensate us for. Cons: Customer service. When our renewal was coming up, I requested pricing and an updated contract. They ignored me. I sent a cancellation notice via the channels they required. They ignored me for over 2 months (until I started posting publicly... like this). They fraudulently withdrew funds via ACH and charged my credit card. Someone from the company contacts me after I post but every interaction fades into the ether and nobody takes responsibility for fixing the problem. Vendor Response Brian, thank you for taking the time to share your experience. We’re sorry for the frustration you’ve described, and this isn’t the experience we aim to provide. We’ve escalated your concerns internally and we understand our team is working with you directly to resolve. Replied April 2026 Read More GA Gabby A. Verified reviewer Financial Services 11-50 employees Used monthly for less than 2 years Review source Reviewed May 2026 Must have tool for US tax compliance operating in overseas 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use Cons: Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference Vendor Response Hi Gabby, thanks for taking the time to share your review. We’re glad to support your tax compliance so you can stay focused on your work. We appreciate your feedback and are grateful to have you as a customer! Replied June 2026 Read More CM Cameron M. Verified reviewer Wholesale 51-200 employees Used daily for less than 2 years Review source Reviewed October 2025 Avalara Tax Software Great- Avalara Support Not So Much 3 Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. It saves time in that it is able to automatically identify customers who have tax exemption certificates on file and processes transactions based on valid Tax Exemption Certificates on file that are valid. Avalara processes tax filings and has reporting capability allowing for easily identifying issues with transactions, summarizing monthly sales tax liabilities and managing customers. Cons: Avalara support and customer interactions is lacking. It appears that that did a lot of investment in their product, but failed to identify the need for actual interaction with customers when they need help. Avalara requires you to use their AI support and knowledge base articles to solve problems, before you can speak to someone about your issue. Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions. Reasons for switching to Avalara Prophet 21 sales tax calculation utility was very administrative heavy, requiring manual updates to tax rates, and was not specific to city, county and state taxes. At best Prophet 21 was a rough estimate of taxes. Vendor Response Hi Cameron, thanks for taking the time to share such a detailed review. We're glad to hear the integration and automation have been a strong fit for your team. We also appreciate your honest feedback about the support experience. That kind of insight is really important, and we’ll make sure it’s shared with the right teams. Thanks again for being a customer. Replied October 2025 Read More Chelsea B. Verified reviewer Consumer Goods 2-10 employees Used monthly for less than 2 years Review source Reviewed October 2025 Terrible, terrible, terrible 1 For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. Cons: Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. Reasons for choosing Avalara Payment process was better with Avalara for those outside of the US Vendor Response Hi Chelsea, we’re sorry to hear your experience has been so frustrating. It’s clear we didn’t meet expectations here, and that’s not what we want for any of our customers. We appreciate you sharing this feedback and encourage you to reach out to customercare@avalara.com if you’d be open to a follow-up. Replied November 2025 Read More JM Jason M. Verified reviewer Retail 2-10 employees Used monthly for less than 2 years Review source Reviewed June 2025 Avoid unless you like constant trouble 1 Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: A Once it was set up it ran well, until it didn't. It seemed to do the job for the short time that it was running correctly Cons: Complete disaster for us. Onboarding was a disaster. The expert they gave us had no experience. I had to figure it out and set it up. Then they disconnected the App that integrated with eComm and then never fixed anything. Completely incompetent staff. Indian that had no understanding of anything and very difficult to talk to. Reasons for choosing Avalara QBO couldn't apply location to sales tax so that didnt work Vendor Response Hi Jason, thank you for sharing your feedback. I’m so sorry to hear how difficult this experience has been for you. That’s not the kind of service we aim to provide, and I can understand how frustrating it must feel when expectations aren’t met. Please reach out to our team at customercare@avalara.com so we can escalate your concerns to the right team. -Celina R Replied June 2025 Read More VS Veeti S. Verified reviewer Retail 2-10 employees Used weekly for less than 12 months Review source Reviewed June 2025 Poor customer service, software doesn't do the job 1 Really poor, I can't imagine it can get any worse than this so pick anything else for your sales tax software. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: No pros in using this service it's all horrible and there's precisely 0 things I liked about working with them. Cons: Horrible customer support, full of unqualified offshore workers. They take your money and run (don't do their job) until they ask for more money to upgrade you to a higher tier to do more of a job they haven't done in the past. Reasons for choosing Avalara Their sales team was convincing and professional. I shouldn't have selected this product. Vendor Response Thank you for taking the time to share your experience. I’m really sorry to hear that things haven’t gone as expected. We strive to deliver reliable service and clear communication, so it’s disappointing to hear that this hasn’t been your experience. Your feedback has been noted and shared with our team. -Celina R Replied June 2025 Read More Christina N. Verified reviewer Computer Software 51-200 employees Used monthly for more than 2 years Review source Reviewed May 2026 Good software, terrible support. 3 Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. Ratings Breakdown 3 Ease of use 4 Value for money 1 Customer support 3 Functionality Pros: Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. Cons: That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. Vendor Response Hi Christina, thank you for sharing your experience with Avalara. We appreciate your feedback on support and services and understand the frustration described. Please contact customercare@avalara.com if you’re open to continuing the conversation so we can learn more. Replied May 2026 Read More Showing 1 - 10 of 355 Reviews [See All Reviews](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) ## Avalara Popular Comparisons [QuickBooks Online vs Avalara](https://www.softwareadvice.com/compare/125770-avalara/vs/393202-QuickBooks-Online/)[hellotax vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/hellotax/)[Vertex vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/vertex/)[TaxJar vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/taxjar/)[NetSuite vs Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/netsuite-financials-accounting-software/) [Compare All Alternatives](https://www.softwareadvice.com/sales-tax/avalara-profile/alternatives/) ## Other Top Recommended CPA Accounting Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (687) Recently recommended **519** times [Xledger](https://www.softwareadvice.com/accounting/xledger-profile/) **4.5** (12) Recently recommended **249** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2044) Recently recommended **213** times [AccountMate](https://www.softwareadvice.com/accounting/accountmate-profile/) **4.3** (25) Recently recommended **142** times Stuck Between Options? 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