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> Reviews of Avalara. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Avalara is a good fit for you!

Source: https://www.softwareadvice.com/sales-tax/avalara-profile/reviews

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Avalara Reviews

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# Avalara Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(179)

4

(91)

3

(27)

2

(15)

1

(43)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

3.4

Value for money

3.5

Functionality

3.9

* * *

### Pros

"The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems."

"The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time."

"Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background."

### Cons

"The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins."

"I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere."

"Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time."

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Avalara Reviews, Pros and Cons - 2026 Software Advice