hellotax

RATING:

4.7

(61)

About hellotax

hellotax is a cloud-based VAT management software designed to simplify and streamline VAT operations for online retailers in Europe. With a user-friendly interface and robust features, this all-in-one platform offers a range of tools to facilitate VAT registration, automate filings and returns, and provide accurate reports for multiple EU countries. One of the key strengths of hellotax is its ability to ensure accurate and complete VAT data through real-time and automatic data validation. This helps online sellers maintain compliance and minimize errors, saving them valuable time and resources. Moreover, the platform allows businesses to track turnover and monitor threshold limits, enabling them to make informed decisions and ensure they have sufficient stock. hellota...

hellotax Pricing

hellotax pricing is based on the number of VAT countries contracted. VAT Registrations and Returns subscriptions start from 39 euro/country/month.

Starting price: 

€39.00 per month

Free trial: 

Not Available

Free version: 

Not Available

hellotax company details
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hellotax Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for hellotax

1 - 5 of 61 Reviews

User Profile

Grzegorz

Verified reviewer

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

professional tax compliance across EU

PROS

I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5

CONS

sometimes breaks down for few hours, but not more often then once per month

Vendor Response

Dear Grzegorz, We're delighted to hear that you've had a positive experience with our tax compliance services across the EU, especially the integration with the Amazon platform. Your continued trust over the past two years is greatly valued. We acknowledge the occasional system downtimes you mentioned and appreciate your understanding. We are actively working to minimize these instances to ensure uninterrupted service. Your feedback is invaluable to us, and we look forward to serving your tax needs consistently in the future. Best regards, The hellotax team

Replied October 2023

Anonymous

201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Great software for VAT compliance

Excellent experience.

PROS

- easy to use - automates VAT calculations - lets me know when I need a new VAT number

CONS

- nothing, customer support was very helpful with every issue.

Reason for choosing hellotax

Easy to use, more features.

Reasons for switching to hellotax

To get a personalized service and care from customer service.

Vendor Response

Thank you for your kind review! We'll continue to develop our software to make VAT compliance in Europe as easy as possible for online sellers like you!

Replied January 2020

mert

Textiles, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Professional Service

The customer service team is very kind and responds very quickly to all demands. Thanks to Hellotax, I had no problems with tax on the European marketplace.

PROS

We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them.

CONS

The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer.

Reasons for switching to hellotax

I had to pay a penalty for making a missing notification to the former company tax office.

Vendor Response

Dear Mert, Thank you for your wonderful review! We are thrilled to hear that our professional team was able to resolve your issues and prevent penalties, especially after the challenges you faced with your previous provider. It's great to know that our customer service team has been responsive and helpful. We appreciate your feedback about the system access issue. We will look into this to ensure a smoother experience for you and all our clients. Your satisfaction is our priority, and we are grateful for your trust in hellotax. We look forward to continuing to support you with your tax needs on the European marketplace. Best regards, the hellotax team

Replied May 2024

Anthony

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2020

Horrible horrible experience

As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.

PROS

The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.

CONS

- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.

Reason for choosing hellotax

Price

Ilian

Cosmetics, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Keep up the good work!

PROS

As an international company, we are extremely satisfied with the services provided by Hellotax. Everything happens extremely easily, quickly and without any complications. All employees are very responsive, explain and help with cases. We can safely say that their service is at a very high level compared to their competitors.

CONS

There is no such thing since we only work together since few months.

Vendor Response

Dear Ilian, Thank you so much for your glowing review! We are delighted to hear that you are extremely satisfied with the services provided by hellotax. It's wonderful to know that our team has been responsive and helpful, making the process easy and complication-free for your international company. We truly appreciate your kind words and your high rating. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. Best regards, the hellotax team

Replied May 2024