hellotax
About hellotax
hellotax Pricing
hellotax pricing is based on the number of VAT countries contracted. VAT Registrations and Returns subscriptions start from 39 euro/country/month.
Starting price:
€39.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for hellotax
1 - 5 of 57 Reviews
Grzegorz
Verified reviewer
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
professional tax compliance across EU
I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5
CONSsometimes breaks down for few hours, but not more often then once per month
Vendor Response
Dear Grzegorz, We're delighted to hear that you've had a positive experience with our tax compliance services across the EU, especially the integration with the Amazon platform. Your continued trust over the past two years is greatly valued. We acknowledge the occasional system downtimes you mentioned and appreciate your understanding. We are actively working to minimize these instances to ensure uninterrupted service. Your feedback is invaluable to us, and we look forward to serving your tax needs consistently in the future. Best regards, The hellotax team
Replied October 2023
Silja
Textiles, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Complicated start but now satisfied
Over 20 of our customers are registered with Hellotax. In the beginning, we had very big problems, which were caused by miscommunication. We would have liked to get more information from Hellotax. But we should have asked more from us as well. After we openly and honestly communicated our dissatisfaction to Hellotax, they took it very seriously and made a lot of effort to help us. We also got another account manager who tries very hard and gets back to us in a timely manner. A few months ago we would not have recommended Hellotax to anyone, however we can do so again with a clear conscience. Of course there are always things that can be improved, but Hellotax is also open to all suggestions and takes criticism and improvements very much to heart.
PROSThe software is very easy to use! Most of it you can teach yourself or learn in a short meeting with Hellotax.
CONSSome things could be less error-prone. Sometimes you get error messages. However, these are usually fixed quickly or you quickly get feedback on how to solve the problem.
Reason for choosing hellotax
Hellotax offered to find a special solution for us and programmed us something that makes it much easier to operate everything.
Reasons for switching to hellotax
Because they could not give us the service which we needed and the software is not useable for our needs.
Vendor Response
Hello, Thank you for partnering with us and for taking the time to share your feedback! We appreciate it and we'll use it to improve our service. Best regards, hellotax
Replied March 2022
Anthony
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Horrible horrible experience
As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.
PROSThe price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.
CONS- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.
Reason for choosing hellotax
Price
Katarina
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
A reliable partner for Amazon seller
They always communicate, and try to find a solution.
CONSThere is always room for improvement, but I haven't found anything negative yet
Vendor Response
Dear Katarina, Thank you for your kind words on Capterra about your experience with hellotax. We're delighted to know you find us a reliable partner for your business. Your appreciation for our communication and solution-driven approach means a lot to us. We agree there's always room for improvement and welcome any suggestions you have to make our services even better. Thank you for choosing hellotax, and we look forward to continuing to support your business's VAT compliance needs. Best regards, The hellotax team
Replied February 2024
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great software for VAT compliance
Excellent experience.
PROS- easy to use - automates VAT calculations - lets me know when I need a new VAT number
CONS- nothing, customer support was very helpful with every issue.
Reason for choosing hellotax
Easy to use, more features.
Reasons for switching to hellotax
To get a personalized service and care from customer service.
Vendor Response
Thank you for your kind review! We'll continue to develop our software to make VAT compliance in Europe as easy as possible for online sellers like you!
Replied January 2020