About iSalon

iSalon is a salon management solution that helps hair and beauty clinics and spas handle appointment bookings, client records and inventories via a unified platform. The application allows employees to create and run marketing campaigns, automate workflows and manage employees.

iSalon enables professionals to maintain product lists, track employees’ productivity and store customer details in a centralized repository. Managers can use the application to configure loyalty programs, create purchase orders and generate financial reports.

Pricing is available on request and support is extended via phone, email and other online measures.


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5 Reviews of iSalon

Average User Ratings

Overall

2.6 / 5 stars

Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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May 2019

Catherine from Self employed

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2019

Does it's job

Pros

I find it easy to use and handy when I am travelling not having to make international calls to make appointments

Cons

I don't like that I am now being charged an up front fee to make a appointment at the time of booking

June 2016

Rachel from Collingham Hair

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Wow this looks great

I have been looking a various salon appointment systems and was impressed by the great look and easy us of I-Salon. The team love it and the new internet bookings is already paying for itself

Pros

Stock control and reporting . They build all your stock prices in before you start and train staff on how to use it

Cons

Its look a bit pricey compared to others but has a lot more to it

June 2016

Claudia from Indulgence

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2016

DONT USE THIS COMPANY!!!!!!!!

This company are over priced and rip you off!!! They do not care about there customers!!! They put you in ridiculously long 5 year contract and charge way over the odds for salon support!!!! they also charge you for adding on anything!!! DO NOT SIGN UP WITH THIS COMPANY!!! i got completely fooled by them they say they are the best and the cheaper companies use cheaper software its all lies!!!!! they don't have a copy of your database they cannot bring back any information unless you have backed it up everyday!!! There remote access never ever works or if it does is slow and pointless!!!! PLEASE DONT GET STUCK WITH THIS COMPANY!!!!

Pros

Nothing

Cons

Everything

May 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

Beware of the small print

unfortunately we were left with no option but to leave isalon due to difficulties in their delivery of services and changes imposed without any consultation.

Pros

the software is fairly easy to use. Appointment making and taking a bill is simple.

Cons

there are so many aspects of the software which don't function well and in some cases provide inconsistent accuracy of data. functionality is not as described or promised and the system would benefit from a complete re-write. in addition the contractual terms are not made clear and may be as long as 5 years. you can only end the contract by giving notice 90 days before the anniversary date of install otherwise you are tied in for another 12 months, which I believe is enforced. the support is not as described and falls short of satisfactory.

December 2017

Stephen from new you laser clinic

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

Utterly rubbish software and even worse customer service

Pros

The best thing about this system is if you don't turn it on, on your computer you don't have to look at it

Cons

Dysfunctional, extremely over complicated and no customer support DO NOT BUY THIS ITS ABSOLUTELY RUBBISH