About RETAINOO

The management software that comes with fully integrated app (android & IOS) platform with personalized app views for CLIENTS, OWNER, MANAGER & STAFF so everyone gets personalized experiences.

Features include in-app & online appointments with automated notifications, reminders & no-show warnings, client registration QR code, custom loyalty program, inventory management, point of sales, highly targeted in-app marketing promotions, general salon publications, in-app texting and many more features designed to enhance brand and client experiences.

Our Listings & Reviews features enable you to manage your listings & reviews on over 50 platform all in one place.


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3 Reviews of RETAINOO

Overall rating

5 / 5 stars

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June 2020

Jessica from Q Pro Nails

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Everything in one platform!

I have been using Retainoo for over 6 months. It has been great especially the service team. They take action quick to solve your problem. Especially for whom not good at software and you looking for a platform to enhance your business, go for Retainoo.

Pros

Retainoo is very easy to use. What I like about Retainoo is the service team always listen to our feedback and improve the features. The features include booking, client service history, sales and staff reports, POS, marketing, inventory management and more... It is base on monthly fee and no hidden fee. I compared to different similar software before I started my business. Luckily I found Retainoo and Zaib who is service manager is extremely patient to me. I highly recommend this software which would make you running your business much much easier!

Cons

The app and the platform can be more designable. The app looks bit boring.

Reasons for Choosing RETAINOO

I found Retainoo at Sydney Beauty Expo. I was determined to go for Phorest. The team was amazing friendly who approach me and explain me the app in deep details.

Response from Retention Systems

Replied July 2020

Dear Jessica, thank you for providing your kind feedback. We are really happy that you are getting value from using our solution and we look forward to keep providing a great customer experience. We certainly have some new features coming really soon and I am sure you will like our solution even more. Many thanks again.

September 2019

Masooma from Qalbish Salon & Spa

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Simply love this software

Absolutely loving all features of the software and apps. It has made my life as an owner so much easier and I feel so much more empowered to manage my business and connect and engage with my clients so easily.

Pros

Personalized Apps for myself and our clients. I have been thinking about this for a long time and I was blown away when I found out Retainoo had it all setup and ready to go. I feel much more engaged and connected with my clients now. It has also reduced my staff time on managing appointments. I love the ability to view each and every appointment and transaction happening at my salon even when I am not there. This is superb.

Cons

I would love the ability to manage my employees wages in the same system. This is not there at the moment but the company have said it will be coming soon.

Reasons for Switching to RETAINOO

The software i was using before did not have any client engagement features at all.

Response from Retention Systems

Replied September 2019

Hi Masooma, thanks for your kind response. We appreciate that you are getting value out of our solution. We also thank you for your suggestion. Please note that we are rolling out our employee commission management feature very soon. Stay tuned.

September 2020

Aman from Just Threading

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best Retail software

I joined Retainoo for free trial for 30 days but couldn’t have imagined my business without it, at home I can have all the access to what’s happening at the store. Help is just a text away when needed. [SENSITIVE CONTENT HIDDEN] and team are always pro active to solve any issue even after the working hours.

Pros

It’s very easy to use and I have all the access on my phone to see what's happening at the store.

Cons

I like everything about it so nothing to dislike it.

Response from Retention Systems

Replied September 2020

Deam Aman, we thank you for your kind words and we feel great that you love out solution. We are working to add many new innovative and exciting features to improve your experience even better. Stay tuned and thank you again.