About Fresha

Fresha, formerly Shedul, is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities within a suite. The product caters to caters to the needs of hair and beauty salons, massage centers, spas and saunas, health clinics, gyms and trainers industry segments. Fresha allows customers to book appointments online via browser app or mobile app. Fresha also allows users to send automated reminders or alerts to customers about appointments, events and offers. The activity dashboard allows users to keep track of the daily activities, such as booking dates, notifications and actions. Fresha also offers retail management, whi...

Fresha Pricing

Fresha offers free signup

Starting price: 

$0.01 one time

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 4

Client bookings

Fresha User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 1,266 reviews

User Profile

Vincent

Verified reviewer

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

The best

Pros

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Cons

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Reasons for switching to Fresha

Treatwell is too expensive and has the 1st link on Google searching engine rating.

Jessica

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

BADASS company and customer service!!

Pros

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Cons

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

Reasons for choosing Fresha

Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE!

Reasons for switching to Fresha

Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!?

Emily

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Great Fresha Booking Software

Booking appointments, contacting customers, sending out marketing messages, keeping track of daily sales. Analysing our sales totals at the end of the month with reports. Checking staff sales and commissions. It is a system which covers all the basic booking requirements of the salon with much more including a payment system.

Pros

It is so easy to use and it helps us to know at a glance what's going on in the day. The staff can login and see what's going on in their day and the little notes at the bottom mean I can always leave a little note for them about a client or they can, or the client can when they book online. The easy features mean it's not too time consuming to book a client, especially if you have them on the end of the phone, you can quickly take their details and before you know it, they have their booking confirmation in their inbox. I like the additional features like upselling and memberships which our clients take advantage of regularly.

Cons

It's all pretty good really, hard to fault, they always listen to customer feedback and help you out if you're stuck. I think it might be good to have an easier way of selecting customers who haven't been for a while to send out a marketing message just to those specific people. Maybe looking at what treatments they had so we can be more specific in our message. Also what might help is easier folders on the inventory, to store your products, something we are looking to increase.

User Profile

Mary

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

January 2020

Not Recommended if you want to receive your funds

Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

Pros

Very easy and intuitive to implement and use on a daily basis.

Cons

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Response from Shedul.com

Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback

Replied January 2020

John

Company size: 11-50 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Very good but not perfect

We have used Fresha (Shedul) for over 4 years. The product has been consistently improved over the years and we are thankful for that. The booking process is really great. The product is (rightfully so) built for commission salons. We are not a commission salon and it would be great to have some reports and features that would work better for us. Unfortunately, as stated earlier there have been some recent updates that have made things more difficult. However, I would choose Fresha again and again. It has been an essential part of our business. Consistently working well for both our clients and our staff.

Pros

Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area.

Cons

Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before. Fresha payouts to our bank account are slow but consistent. This is a Fresha issue, not a bank issue. Fresha notifies you when they payout. The online store needs some work but I feel sure that will happen. There aren't enough shipping options for orders, sorting options for products, and modifier options for items. Clients can put in an invalid credit card number and still book an appointment even with no show/late cancellation protection turned on. This has happened several times in our shop and we have been unable to charge the no show fees because of invalid card numbers. Refunds to client credit cards are also charged a processing fee! Accidentally charge a client an incorrect amount? You'll be charged a fee for the wrong charge, for the refund and the correct charge. Not cool!

Reasons for choosing Fresha

Price

Popular Fresha Comparisons