--- title: "Fresha Software Reviews, Demo & Pricing - 2026" description: "Review of Fresha Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/salon/shedul-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Fresha Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/shedul-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/shedul-profile/alternatives/) # Fresha Review From $14.95/month Free trial 2 plans Wondering if Fresha is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Fresha 4.8 [(1447)](https://www.softwareadvice.com/retail/shedul-profile/reviews/) FrontRunner 2026 Pricing Starting at $14.95 per user per month ### About Fresha Fresha is a booking solution for beauty and wellness businesses, salons, barbershops, spas, and more. Managers can handle all appointments, staff members, and locations from an online calendar. Teams can attract more new clients and fill your calendar by taking bookings on your Instagram and Facebook pages, through Google Search and Maps, and on the website. Operators can reach clients anywhere, anytime and grow the business with various marketing tools, including email campaigns, text messages, and alerts within the Fresha app. Wondering if Fresha is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Fresha User Interface ## Popular Fresha Alternatives Main Product Fresha 4.8 [(1447)](https://www.softwareadvice.com/retail/shedul-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.77Value for money - 4.76Customer support - 4.70Functionality Pricing Starting at $14.95 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1172)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) 4.7 [(3651)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [Doctoralia for Specialists](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/) 4.7 [(414)](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.18Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at €69.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1478)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) 4.8 [(5758)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.65Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $20.00 per month Get Price ## Fresha Pros and Cons We analyzed 1,447 verified reviews for Fresha to find out what actual users really think. Select to learn more Intuitive And Simple Interface Navigating Fresha is straightforward, with a clean, user-friendly design that makes setup and daily use easy for both beginners and experienced users. The platform streamlines business processes, offers fast access to features, and requires little to no training. Users consistently highlight its reliability and simplicity for managing appointments and business tasks. Responsive Support And Feedback Fresha offers prompt, friendly customer support that quickly resolves issues and answers questions. Users appreciate the team's willingness to listen to feedback, implement suggestions, and provide a personal touch. The support is consistently described as efficient, helpful, and accessible, making it easier for businesses to manage transitions and daily operations. Flexible Appointment Management Tools Fresha simplifies appointment scheduling with easy booking, automated reminders, and calendar integration. Users can manage multiple providers, reschedule appointments, and track client details efficiently. The system supports online booking, sends confirmations, and helps reduce missed appointments, making it convenient for both businesses and clients. Hidden And Unexpected Charges Fresha users often face unclear or excessive fees, such as 20% marketplace charges for clients not sourced through the platform. Many report unauthorized charges, difficulty obtaining refunds, and frustration with fee transparency. The system's tracking of new clients and fee application is seen as inconsistent and sometimes unfair. Limited Cancellation Controls Managing cancellations in Fresha can be restrictive, with limited options to customize policies or block time slots. Users struggle to enforce no-show fees due to declined cards and lack control over online booking features. The inability to easily cancel or change appointments after they lapse adds to the inconvenience. Payment Setup And Reliability Issues Setting up and managing payments in Fresha can be complicated, with frequent verification delays, trouble updating bank details, and unreliable fund transfers. Users report problems with card payments, lack of support for billing errors, and difficulties resolving payment disputes, which can disrupt cash flow and business operations. ## Fresha Pricing and Plans Starting price: $14.95 per month Free Trial Free Version Team $14.95 per user, per month Plan includes: - Multiple calendar columns - 100 free texts per team member - 50 free marketing emails per team member Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Fresha Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Fresha Access Controls/Permissions Activity Dashboard Alerts/Notifications API Appointment Scheduling Attendance Tracking Availability Indicator Availability Management Before & After Pictures Billing & Invoicing Booking Management Booth Rental Management Calendar Sync Class Management Class Scheduling Client Management Client Profiles Commission Management Confirmations/Reminders Contact Database Credit Card Management Credit Card Processing CRM Customer Database Customer History Customer Mobile App Customer Support Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Debit/Credit Card Processing Discount Management Electronic Payments Email Management Email Marketing Email Reminders Employee Management Employee Scheduling Faculty/Staff Management Fitness Plan For Barbershops For Medical Spas For Salons and Spas For Yoga/Pilates Studios Gift Card Management HIPAA Compliant In-Person Payments Inventory Management Inventory Tracking Loyalty Program Marketing Automation Mobile Alerts Mobile App Multi-Language Multi-Location Multiple User Accounts Online Booking Payment Processing Payroll & Commissions Payroll Management Performance Metrics Point of Sale (POS) Practice Management Price/Margin Management Promotions Management Ratings/Reviews Real-Time Notifications Real-Time Reporting Referral Tracking Reminders Reporting/Analytics Rescheduling Room Booking Sales Reports Scheduling Self Service Portal SMS Marketing SMS Messaging SMS Reminders Social Media Integration Staff Management Task Scheduling Third-Party Integrations Transaction History Treatment Packages Website Integration ## Fresha Integrations Meta for Business Integration rated undefined from -1 review ## Fresha User Reviews ## Fresha customer ratings - Overall rating: 4.8/5 - Total reviews: 1,447 ### Rating distribution - 5 stars: 1,288 reviews (89%) - 4 stars: 98 reviews (7%) - 3 stars: 24 reviews (2%) - 2 stars: 7 reviews (0%) - 1 star: 30 reviews (2%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.7/5 --- ### Same old app from whenever it was a new thing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More of a payment app at the moment and not really the go-to for discovering new salons in your area #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric #### Cons No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments --- ### Injuring Clients, Deleting Clients - Overall rating: 4/5 - Reviewer: apPIERances S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Issue has been discussed & submitted for almost a year to Fresha. We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc) Fresha overrides client information if each and every client doesn't use an email, phone & credit card unrelated to all other clients. - families & elderly typically share this information to ensure appropriate transportation & finances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling #### Cons Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc #### Reasons for choosing Fresha ease of use monthly fees real financial security of all customer information #### Reasons for switching to Fresha Booker notified everyone that they were going to use customer HIPPA information for advertising purposes #### Vendor response Hi there, We're sorry to hear about this recent experience with us. By default, the system will merge client profiles that share the same phone number or email address. This is designed to prevent duplicate accounts and keep related booking and transaction data stored securely in one place. However, we understand that in situations such as families, children, or elderly clients, where contact details are shared, this can create challenges if separate records are required. To ensure each client’s medical notes, profile information, and history remain private and distinct, we recommend that each client have their own unique contact details on file. We acknowledge that this setup may not suit every business model, and we value your feedback. Insights like yours help inform ongoing improvements to how client data is managed within the system. Thank you for taking the time to share this feedback with us. Kind Regards, Fresha Replied February 2026 --- ### Appointments, scheduling and notes | An all-in-one no-brainer app - Overall rating: 5/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough? #### Cons I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :( --- ### Fraud and deception - Overall rating: 1/5 - Reviewer: Yousef A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros User interface is very good easy to use, calendar options and clear ways to mange the calendar. Good color for ayes #### Cons Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. #### Reasons for choosing Fresha Square scheduling not supported in medal east --- ### Great booking system that grows with you - Overall rating: 4/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think Fresha is great, at the beginning especially. Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was) #### Cons When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well. #### Reasons for choosing Fresha They don’t give me customers (maybe they are not popular enough) #### Reasons for switching to Fresha Treatwell is not compatible with other booking systems and it was causing a lot of time consuming problems like double booking and calling customers --- ### Great, but expensive - Overall rating: 3/5 - Reviewer: Eleanor C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I had a great experience with Fresha and used it for the best part of a year and had absolutely no issues with the system itself. The fees got out of control for me though and I never knew what I was going to be paying out per month. Sometimes I’d be paying upwards of £70 a month which in my opinion is unacceptable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this. #### Cons The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages. #### Reasons for choosing Fresha It seemed the most popular with other nail techs in my area #### Vendor response Hi there, Thank you for sharing your honest feedback. We’re really glad to hear you had a positive experience with the platform itself, but we’re sorry to hear that the fees became challenging and unpredictable for you. We understand how important transparency and cost control are, especially for small businesses, and your comments have been shared with our team as we continue working to improve clarity around pricing and billing. We truly appreciate the time you spent using Fresha and your thoughtful review. Kind Regards, Fresha Replied January 2026 --- ### Fresha in no longer "Free" - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped our business dramatically I now have immediate and total control of my finances. We have recently started using the marketing functionallity and it is impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality. #### Cons Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date. #### Reasons for choosing Fresha ESPonline (Not in list) Functionality in Fresha was much better and Fresha was Free --- ### Very neat Salon booking system - Overall rating: 4/5 - Reviewer: Veornica R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. #### Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. #### Reasons for switching to Fresha We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person --- ### Fresha review - Overall rating: 5/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service. #### Cons Coat of service is a lot higher than other salon softwares, would like more options for customizing services. #### Reasons for choosing Fresha Good reviews and promotional options when I signed up --- ### Terrible customer service, lots of hidden fees. - Overall rating: 1/5 - Reviewer: Kathryn L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, do not use them. They over charge for everything. I was given a processing rate but then they ended up charging me 0.5% more than what was supposed to be. I ended up paying double if not triple what I was paying with my old processing machine. They also like to charge for 20% on new clients that they didn't refer. When asked to be removed off of their "marketing" site, your clients cannot book appointment online anymore so you are stuck with occasionally paying for 20% of "new client" fees even if that client cancell their appointment. They are so greedy they like to charge for services that they didn't provide. Also had a staff no longer working and I was charged for her because she used to be a bookable staff. Overall, shady and greedy business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros User friendly, lots of features for booking services #### Cons Lots of hidden fees. Over charges, shady sale reps. Terrible customer service. #### Reasons for switching to Fresha Does not have booking features I wanted. --- Showing 1 - 10 of 1447 Reviews [See All Reviews](https://www.softwareadvice.com/retail/shedul-profile/reviews/) ## Fresha Popular Comparisons [Goldie vs Fresha](https://www.softwareadvice.com/salon/goldie-profile/vs/shedul/)[Vagaro vs Fresha](https://www.softwareadvice.com/retail/shedul-profile/vs/vagaro/)[Doctoralia for Specialists vs Fresha](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/vs/shedul/)[Jobber vs Fresha](https://www.softwareadvice.com/field-service/jobber-profile/vs/shedul/)[Acuity Scheduling vs Fresha](https://www.softwareadvice.com/medical/acuity-profile/vs/shedul/)[GlossGenius vs Fresha](https://www.softwareadvice.com/scheduling/glossgenius-profile/vs/shedul/)[Mindbody vs Fresha](https://www.softwareadvice.com/gymnastics/mindbody-profile/vs/shedul/)[Mangomint vs Fresha](https://www.softwareadvice.com/massage-therapy/mangomint-profile/vs/shedul/)[ClinicSense vs Fresha](https://www.softwareadvice.com/medical/clinicsense-profile/vs/shedul/)[SimplyBook.me vs Fresha](https://www.softwareadvice.com/retail/shedul-profile/vs/simplybookme/)[Jane vs Fresha](https://www.softwareadvice.com/compare/86099-Jane-App/vs/186610-shedul/)[Booksy Biz vs Fresha](https://www.softwareadvice.com/barbershop/booksy-profile/vs/shedul/)[Boulevard vs Fresha](https://www.softwareadvice.com/retail/boulevard-profile/vs/shedul/)[Noterro vs Fresha](https://www.softwareadvice.com/retail/shedul-profile/vs/soap-vault/)[Square Appointments vs Fresha](https://www.softwareadvice.com/retail/shedul-profile/vs/square-appointments/)[Wix vs Fresha](https://www.softwareadvice.com/retail/shedul-profile/vs/wix/) [Compare All Alternatives](https://www.softwareadvice.com/retail/shedul-profile/alternatives/) ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **253** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **29** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (389) Recently recommended **25** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **17** times Stuck Between Options? 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