Timely Software


Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules remotely, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This solution also offers automated SMS and email reminders and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB.

Timely offers services on a monthly subscription basis that includes support via phone and email.



618 Reviews of Timely

Overall rating

4.69 / 5 stars

Filters:

Showing 1 - 20 of 618 reviews

January 2019

Sarah from Genesis Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

Timely is limited.

Timely did allow my company to easily track our time and apply it for a more profitable return on each project. Because of it, we were able to understand how much time each project type would take and therefore how to charge our clients.

Pros

This software is easy to use and understand. Timely allows you to track your time and apply it in ways that help your business be productive and profitable.

Cons

The software is very basic. There are a lot of features and functionality that are missing from this compared to other softwares that serve a similar purpose.

December 2018

Michelle from Brighton

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic online booking system for sole practitioners

Client bookings continue to increase. Many new clients will choose me over another business because they can book online. I can easily see my financial situation for preparing tax statements. It's affordable, effective and easy to use.

Pros

The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients.

Cons

I often miss messages so maybe a pop up notification would be helpful.

December 2018

Lloyd from Myriad LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very good scheduling software

Pros

email campaign generation, easy to use, keeps a data base for contacts, can be customized,

Cons

There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost.

December 2018

Moira from Leapforce at home

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Make appointments in a timely fashion!

Pros

Timely is extremely easy and intuitive to use. It allows appointments to be quickly scheduled with the user friendly interface. Timely also allows users to manage packages and inventory. Overall, Timely is a great all in one program to use for any business.

Cons

Timely can make it a little bit difficult to manage a huge list of clients.

December 2018

Veronica from Hill Hair and Makeup1

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Salon and Spa Software

Pros

No hidden fees and no contracts for this software, they can sent out SMS text messages. Very modern look to the software

Cons

The cost for "The works" Plan is a little more then I was looking to spend. It is also hard becasue it is a US based company and I am located in Canada.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Excellent alternative to Mindbody

Pros

For those who have used mindbody before but it has become too expensive, this software can do just as much!! I love the feautres and ease of use of resources

Cons

Customer support is primarily via email. That’s not very good but st least they tend to reply in a timely manner

December 2018

Elizabeth from Sealed With Love

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Pretty calendars

I was looking for something that looked nicer than Google and found it! This makes my membership calendar of events look really pretty and of course it's practical too.

Pros

I can add photos, set up a repeated event, have different looks for the calendar on my website, clickable events, it's easy to create new events on the calendar and they seamlessly show up on my website. Support is great too.

Cons

Last week I noticed I couldn't get to the next month to come up on my membership calendar, the next day it was fixed, this is the only time I've had a problem with it.

November 2018

Brian from Lift1428, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Automatic Time-Tracking at it's Best!

Our team liked it but didn't love it. We opted for another time-tracking app, but probably only because we were used to it.

Pros

Compared to other time-tracking software I've used, Timely offers great features, especially for the admin. Being able to see the entire team at once is a great feature to have.

Cons

The user experience is a little more complicated than other time-tracking apps.

November 2018

Peter from University of St Andrews

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Organize your diary with ease!

Pros

Very easy to use and train new users on. Intuitive dashboard and very clear user interface.
Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about.
The customization options of the widget and mini-site are great, and work well with lots of our systems.
The ability to send communications via SMS is very helpful, though not clear when initially purchased.

Cons

The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking).
It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately.

November 2018

Nivaldo from NI Accounting Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Good for Monitor Productivity

Very useful with scheduling, manage the appointments

Pros

helps keep track of work, monitoring of data in a secure timeline. keeping track of work progress and all in real time. Evaluation of team and individual performance is also included.

Cons

No issues so far and I don't dislike nothing

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

great to manage appoiments

Pros

Works great! Ease of use is amazing! Even my assistant caught on easily!

Cons

I can't think of anything I dont like about this software.

November 2018

Shantice from shipstation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

very helpful with scheduling

Pros

the little information that is needed to get a customer setup with a scheduled call

Cons

the software works well for my business needs and there is currently nothing i dislike about th eproduct

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Timely

I like that Timely is all automatic. It has been so helpful to my team, who seem to forget to track time a lot

Pros

I havent been using long, but it seems to be pretty easy. Helps me to stay organized and keep up with my day

Cons

I dont understand some of the functionality. Still learning so hopefully I will have it all soon.

November 2018

kiara from jhach

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

great tool

Pros

Has a really great calendar tool. Works well with WIX.

Cons

No major complaints. Occasionally it'll take a little while to update, but nothing serious.

November 2018

JORGE from UHTD, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

TIMELY REVIEW

IT HAS HELPED MY OFFICE A LOT WITH MANAGING EACH EMPLOYEES DAYS.

Pros

MY OFFICE AND ALL OUR EMPLOYEES HAVE TIMELY AND IT IS NICE TO HAVE. EASY TO MAKE YOUR APPOINTMENTS AND IS EASY TO USE. VERY WORTH IT

Cons

I HAVE HAD NO COMPLAINTS AT ALL SO FAR FROM ANY OF MY EMPLOYEES.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Integration

Pros

I really like that you can integrate (most) all of your platforms to one place.

Cons

I use it for more of a management tool, not a "growing" tool

November 2018

Rochelle from Health Care

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Efficient, but still needs some adjustments

I'm a very busy stylist/mother. After I had my children I had to cut a few budgets, and my salon software was one of them. I decided to try out Timely after leaving SimplyBook.me. Timely has a lot of great features, but not everything was available that I was able to do with the other program. After I came across the issue that I am unable to book my services based on my time, I decided to switch once again. As you can imagine, it was a hassle, but it got done.

Pros

The automated reminders are awesome! Although I did have a few clients say they never got their reminders, and when we checked they went to their junk/spam folders. Reporting is a great feature with Timely as well

Cons

I was not able to set my own time for services. I'm not sure why that feature was not available, but being a stylist that is a MUST HAVE to be effective with your work. Also, there were no other language options except English.

October 2018

Alan from The Arc of Essex County

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Timely

It all seemed to be pretty good. No complaints!

Pros

Ease of use, easy to understand what the next step was.

Cons

Sometimes, when switching screens the screen would take a bit too long but it may have been my internet connection speed.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Does what it was designed for

Pros

Very easy to use. The UI of the site is pretty easy.

Cons

Sometimes the machine doesn't really learn well.

October 2018

adetunji from CIHD ( Center for information and Human development)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2018

So specific and handful

Pros

One thing I most like about Timely is that it is focused on just one field which salon. It is precise and intuitive. It is a software that all hair stylist I recommended it to, uses to take an appointment easy and fast.
You can integrate with Wix, run email campaigns, send SMS/Text message notifications to customers.
I recommend this software to you if you are a hair stylist.
It is very handy

Cons

It is not completely mobile friendly and their support is just not good enough