Timely Software


 

Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules remotely, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This solution also offers automated SMS and email reminders and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB.

Timely offers services on a monthly subscription basis that includes support via phone and email.

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
  • Timely - Booking on iPad
    Booking on iPad
Supported Operating System(s):
Web browser (OS agnostic)

579 Reviews of Timely

 

Start your review of Timely

Click to start
https://www.softwareadvice.com/salon/timely-review/
Software Advice Reviews (6)
More Reviews (573)

Showing 1-6 of 6

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Timely is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is SO easy! We got over 200 people to begin using Timely in less than 3 months. Best part is user interface, it's simple enough for the whole company (and customers)

Cons

This software has significantly reduced customer complaints regarding missed appointments which was a huge area of failure before.

Review Source
 
 

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

stephen from thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The easiest, most cost-effective scheduling solution I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A nearly flawless scheduling solution at an unbeatable price. Great value.

Pros

Timely is an amazing scheduling solution for a broad range of customer needs. An attractive interface and easy-to-navigate platform provide users a seamless experience. Capable reporting features are included, direct online scheduling can be embedded on a personal/business website, and integration with payment processors e.g. Stripe etc. is quite simple.

Cons

The platform has been slow once or twice, but nothing completely out of the norm.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 573

Damir from Airbnb
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Straightforward time tracking and limited project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Timely offers many options for teams to customize the software to suit their
You can integrate Timely with other business software.
Great native apps for iOS and Android
macOS app and additional Memory tracking app

Cons

No location tracking or sharing
Time tracking is overpriced for limited functionality.

Review Source: Capterra
 

Susan from Beauty Junkie

February 2018

February 2018

This is the closest to perfect I have found in scheduling software for hair salons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Cons

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Review Source: Capterra
 

Joseph from Link

January 2018

January 2018

Easy Timely!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use is exceptional at best. The updated UI is a wonderful experience for end users at best.

Cons

This software can be quite expensive in the beginning, but it is worth the cost if you need software to function well!

Review Source: Capterra
 

Bal from Good Health Osteopathy

January 2018

January 2018

Great platform for scheduling, one of the easiest programs out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I love how EASY it is to customize this program and how easy is it for clients/customers to use the system. The automated reminders are a HUGE help for everyone!

Cons

I don¿t have anything bad to say about Timely. It¿s wonderful! Th only thing I wish was, is a way to tally up income without using Quickbooks and/or any other system.

I do not need online payment option so it doesn¿t allow a easy way to figure out income without getting a secondary system involved like Quickbooks.

Review Source: Capterra
 

Carly from Just Married Weddings
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Timely makes my business work without me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation of so much - basically couldn't run my business without this

Pros

I can trust it to work without a glitch. I feel like it's a second brain. I also find the cutsomer service really helpful. Whoever they are they are great humans!

Cons

It doesn't quite offer me as much flexibility as i need but I think that's because I'm not really in the industry it was created for. I am pushing it to be something it probably wasn't intended to be. But its doing pretty well considering.

Review Source: Capterra
 

Kathy from Radiance Body Wax & Sugar Studio

January 2018

January 2018

Timely has been the best decision I made when starting my home based business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support people ROCK!! Whenever I have emailed for support, the reply is speedy and I have always gotten a resolution. Affordable, user friendly, customizable, and overall a great choice.

Cons

That with software updates the iPad view & functionality changes to what I see on my mobile device. I much prefer the robustness of the laptop/desktop functionality. I use my iPad as both my checkin, management & point of sale so choose not to do the upgrades as I like the iPad view to be the same as the laptop/desktop view. Sure hope that makes sense!

Review Source: Capterra
 

Julie-Anne from Catalyst Plus Pty Limited

January 2018

January 2018

Super simple to use and clients love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a game changer for our business in terms of managing my client servicing calendar. We're also the only accountant in our region with online booking capability - so it's also helped us to differentiate ourselves from our competitors.

Pros

My clients love that they can book online the type of service they need from our Professional Services practice and that they get a text message reminder. I love how it has streamlined our business and helped us manage appointments - with automated buffer time for just in case a meeting runs over time.

Cons

Having too many options for online appointments is confusing for clients. I'd love it if we were able to have different booking 'landing pages' for different service groups.

Review Source: Capterra
 

Darlie from Goddess Skin & Beauty

January 2018

January 2018

Timely is the first appointment-ware I have used that offers all the services I need :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The communication is friendly and personable - updates are regular and the payment system is flawless.

Cons

Sometimes the appointment calendar glitches and separates appointments when they are rescheduled - you just need to double check when you do this :)

Review Source: Capterra
 

Matthew from Pool Geeks Brisbane

January 2018

January 2018

I¿d go with another option but there isn¿t one so it¿ll do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sms reminders are great and my customers love them. Having job locations populate with one click is also great.

Cons

It's really buggy for recurring appointments and doesn't support monthly appointments in any format other than a single date. I want it to work on the 1st Tuesday or the 3rd Friday.

Review Source: Capterra
 

Jessica from Hustle and Blow Dry Bar
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I switched from Revel to Timely and have been so pleased!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online appointments, inventory management, timesheet/roster, sales reports.

Pros

The ease of use. Training on the system is a breeze. Clients also speak highly of the online scheduling calendar, saying it's easy to use

Cons

I wish there was a time clock feature for employees. Right now, if hours are shorter or longer than the roster, I have to go in and manually change it.

Review Source: Capterra
 

Kellie from Spirit Medicine
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Get timely has ensured smooth bookings and increased my time away from the phone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased gift voucher sales and appointments. Far less time tied up with long phone calls or emails trying to find suitable appointment times. Not inclined to over book trying to please people either!

Pros

Easy online booking for customers and fantastic gift voucher sales!

Cons

Would like more functionality perhaps to sell products (as well as gift vouchers) online.

Review Source: Capterra
 

Rebekah from RUFF Academy Real Life Dog Training

November 2017

November 2017

It has not been good. Customer Service is horrible and takes forever. Things aren't handled promptly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It looks professional when you log into it. It works for private appointments and is easy for people to use and fill out.

Cons

It doesn't work for all my services. Plus customer Service is horrible and not friendly. It doesn't always refresh and it is hard to try to troubleshoot problems.

Review Source: Capterra
 

Pos from www.HairSalonZuri.ch
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Changed from MINDBODY to TIMELY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily salon life is just easier with TIMELY.

TIMELY does everything the larger brands do but at a tenth of the price.

Daily, monthly and yearly salon management is a breeze with TIMELY.

Clients love the ease of online booking. No need to download buggy apps.

Clients are loving the reminder sms.

I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed.

Best business decision I've made in the last 5 years is making the change to TIMELY.

Pros

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular.

I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation.

I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY.

I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app.

Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout.

Interested to see what TIMELY build into the system in the future!

Cons

Only available in English.

Not all pages are phone screen optimised.

No telephone contact available with tech support.... Sometime emails just suck!

Review Source: Capterra
 

Henrik from HAUS No3

November 2017

November 2017

Great software that fulfills the true role of modern technology; to make your life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

SMS reminders, online booking requests, layout and user friendliness, good reports that are easy to understand

Review Source: Capterra
 

Neville from AA Tean Northland. Driving instructors
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

The best move I made. Ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to do what is important. Like fishing . . .

Pros

Ease of use.
Logical, intuitive instructions, and this is the way people are moving and organising their days.

Cons

The only problem that I have is that there are not enough using this program so that I am frustrated trying to say to them USE THIS when they want help to organise their business!

Review Source: Capterra
 

Lewis from Drive Perth

November 2017

November 2017

Easy, Quick, Convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can use it wherever I want on the app on my tablet, which is handy when I'm on the road.

Invoicing is quick and easy

Cons

Terribly minor inconvenience but I can't use customer credit on invoices that have already been issued?

Review Source: Capterra
 

Riana from Allure Beauty Group
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

like the program, just need more personalizing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to book and easy to book online. Quick search for customers name. easy to learn new employees.

Cons

when we do bulk sms our clients do know who we are because there's not enough characters to say from who the sms is. the sms character options is not enough.
We also don't understand why the monthy fee needs to be increase just for 1 extra person on the system, now we only using one name for all the bookings. Would like to personalize the program so that clients know that all notifications are from us.

Review Source: Capterra
 

Joni from Crossroads Rehabilitative Massage

November 2017

November 2017

Timely is a fabulous program! We have been using it since we started up our business 4 months ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it is an all-in-one program. Online booking, website, invoices, reminder messages to clients, schedule, and works with Quick Books.

Cons

The only thing that Timely doesn't have that I would like is a cancellation list and they have told me that it is on their to-do list.

Review Source: Capterra
 

Jenny from Sage Therapeutic Pilates

November 2017

November 2017

Awesome customer service and easy to use app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly and nice communication with clients

Pros

The app is easy to use and customer service is friendly and helpful. Love the layout and flow from one area to the next. Great reports and many options for clients notifications, etc.

Cons

Costs more if you need to add a second user. I haven't figured out how to double book clients but there may be a way... just need to ask customer service and I haven't yet.

Review Source: Capterra
 

Keith from Rolfing Tai Chi London
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Some operator difficulties setting up but great support team got me through it successfully

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a complementary and alternative health practitioner and Timely has really helped to streamline and simplify my booking system.

Pros

My clients find it easy to use and actually like receiving appointment reminders via text and email. I find it very quick easy to add appointments on the go via laptop, iPad or iPhone

Cons

I would like to be able to see my weekly diary for different locations all on one screen. It would be great to have an offline version so that I didn't need to be hooked into Wifi to schedule in clients on the go.

Review Source: Capterra