Direct Care Innovations Software


Direct Care Innovations (DCI) is a scheduling solution designed for providers and agencies in Medicaid, Medicare, and managed care. DCI offers time and attendance tracking, authorization management, payroll and visit verifications. It is compatible with Windows and Mac operating systems.

Users can manage overtime, employee rotations and client staffing ratios. Additional features include on call staff management, leave request management, a shift trading portal for staff, client input on staff schedules and mobile scheduling. Managers can also handle payroll and billing.

The authorization management module includes data management and reconciliation for Medicaid, Medicare and more. It can be used by provider and government agencies, and the module can integrate with existing databases for direct data import. The training module provides compliance profiling, online training integration, monitoring and reporting tools.

DCI offers an online help desk, plus phone and email support. Pricing is per user per month.



9 Reviews of Direct Care Innovations

Overall rating

5.0 / 5 stars

Showing 1 - 9 of 9 reviews

March 2018

Trecia from Acumen Fiscal Agent

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

In a nutshell - excellence!

Pros

DCI is so easy to navigate, offers access to reports for time entries and authorizations, and is very accurate!

Response from Direct Care Innovations of Direct Care Innovations

Replied March 2018

So glad to hear you are enjoying the benefits of DCI! Thank you so much for taking time to leave us feedback.

February 2018

kenneth from Rise Services

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Very Easy to use. Training videos and tracking is a huge help.

This software makes are entire job easier. Much less time doing administrative activites and more time for providers and clients.

Pros

Ability to track training. overtime tracking. Reports are exportable. Easy to train providers and clients how to use.

Cons

Limited character input on note section in punch entry. Expired training report could be more searchable.

Response from Direct Care Innovations of Direct Care Innovations

Replied March 2018

Hello Kenneth, Thank you so much for taking time out of your day to leave feedback for DCI. We are very glad to hear that it is easy to use as well as finding the training videos helpful. And I have good news for you-if you click on the add note button the character limit there has now been removed! It is feedback like yours that always helps us to improve. So, thank you again! -DCI Management

September 2017

Mikaela from RISE Services, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Excellent, robust system

Reduced overtime, more efficient scheduling, staying within authorizations, maintaining training compliance.

Pros

The software is easy to use for all user levels. From end users to supervisors to administrative staff, the system is user-friendly. The best part of this software is that it's sophisticated enough to be used for all of a company's needs, including time-keeping, payroll, billing, scheduling, and training compliance.

Cons

Due to how many different tasks the system can perform, it can take some time to get to learn how to use at an administrative level, but the customer service provided is phenomenal.

Response from Direct Care Innovations of Direct Care Innovations

Replied October 2017

Hi Mikaela, We are so very happy to hear that DCI is saving your company so much time and money as well as an easy to use efficient system. Please let us know if you ever need anything or have any feedback for anything that we can improve upon. Have a great day!

August 2017

Laura from Acumen Fiscal Agent

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Keeps me in compliance

Pros

With the new EVV requirements coming for Medicaid services, DCI allows for me to use one system for EVV and for my payroll and authorization tracking needs.

Cons

Response from Direct Care Innovations of Direct Care Innovations

Replied August 2017

Thank you so much for your feedback Laura! We are very happy to hear you are all set for the upcoming EVV mandate!

August 2017

Dianne from OMG

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

Excellent, time saving with increased accuracy.

Pros

The ease of accessing large amounts of data with one comprehensive report and ability to upload data files.

Cons

Some confusion with linking accounts for new users, with training, issue resolves .

Response from Direct Care Innovations of Direct Care Innovations

Replied August 2017

Diane, thank you so much for taking time to leave feedback for DCI! We are so glad to hear that you feel that Direct Care Innovations is saving you time with one comprehensive report & your ease of use to upload data files. We are also happy to hear, that with training, the linking account issue resolves itself. Please feel free to reach out to us if you need anything further 480-295-3307.

August 2017

Marisela from Rise Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Easy to use

Pros

It is super easy to use and has a lot of various reports that are very helpful when researching punch issues.

Cons

Authorizations do not show an ongoing history of the changes that were made to it. For example if 10 units were added or the dates changed you don't see the history just when the auth was created.

Response from Direct Care Innovations of Direct Care Innovations

Replied August 2017

Marisela, thank you so much for your wonderful feedback! We are excited to hear that DCI is very easy for you to use & that the reports are helpful for researching issues. Changes to an authorization can be seen in the Admin environment and we are currently working on some features that are in the test environment that I think you will find helpful. We take our customers feedback very seriously as you know we are always updating our system with feature enhancements. We will have someone from our product team reach out and discuss these items with you. Thanks again!

August 2017

Trevor from Opportunity Management Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Welcome to the 21st Century! Changed how we do business!

Staff expenses have lowered. Receivables, total outstanding has dramatically decreased. Time savings, our staff is now able to dedicate their time to other areas that had been previously neglected.

Pros

I would like to say something like, the ease of use and streamlined capabilities of DCI Software cut our time spent on billing in half and have saved us money. BUT! In reality this software has cut our billing time by at least a factor of 3 and only continues to improve. Although difficult to quantify at this point, there is no doubt that since we have implemented DCI that our billing metrics have improved dramatically, easily saving us tens of thousands of dollars annually.

Cons

When we first rolled out DCI the reporting capabilities were not getting our operations staff the important decision making data that we had hoped to get. However, after working with the DCI staff they were quickly able to create customized reports that met our needs.

Response from Direct Care Innovations of Direct Care Innovations

Replied August 2017

Trevor, thank you so much for taking the time to leave feedback for DCI. We are excited to hear about all of the time and money your company is saving and most importantly that your staff is able to focus again on important areas they previously did not have the time to do so! Also, very glad to hear that you were able to work with the DCI team to make customizable reports that provide value and meaning to your company. Should you ever need us again please do reach out!

July 2017

Mindi from RISE Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

I get straight forward, easy to use, information with just a few clicks!

Pros

The ease of generating meaningful reports helps expedite monthly dashboard entries and our coordinators are saving significant amounts of time each month generating staff schedules within minutes!

Response from Direct Care Innovations of Direct Care Innovations

Replied July 2017

Thank you for your feedback Mindi! We are very happy to hear that our software benefits you daily and your ease of use!

June 2017

Ty from Rise Services

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Simple easy to use system! So much Value

Hundreds of hours of saved time with DCI online Time collection, see all the information regarding my clients, declining auth balances, easy to schedule and shift swap from my iPhone

Pros

The value it provides across all departments, one vendor for all our needs authorization management, training/certification, purpose built scheduling, time entry and EVV, compliance and agency approvals

Response from Direct Care Innovations of Direct Care Innovations

Replied June 2017

Thanks for the review Ty! It's great hearing how DCI is saving so much time and that your staff is finding it simple and easy to use!