Treatwell

RATING:

4.7

(252)

About Treatwell

Meet Treatwell Business: the all-in-one solution for beauty, barbers, and beyond. With smart salon management software and Europe's No.1 marketplace, Treatwell empowers you to do business better. Manage appointments in a few clicks. Reduce no-shows with free SMS reminders. Increase loyalty with targeted marketing. Unlock business insights with data-driven reports. Sort out staff, stock, payments, and more all in one place. And put your business in the spotlight with unrivalled online visibility. Treatwell Business is tailored to salon pros from the worlds of hair, beauty, barbering, and beyond.

Treatwell Pricing

Contact Treatwell for pricing information.

Starting price: 

£195.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Unlimited SMS reminders to remind your customers about their appointments: missed appointments will be a thing of the past.

Treatwell Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Treatwell

1 - 5 of 250 Reviews

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Treatwell is the future

Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.

PROS

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

CONS

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

Mary

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Great customer service

I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

PROS

Great customer service and easy to use. Great feature with too rated

CONS

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

Reason for choosing Treatwell

When I first started with treatwell it was not as expensive and I had not heard about Fresha.

Teresia

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2019

Basic interaction is easy

I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.

PROS

Easy to add independent appointments and block out time

CONS

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

Vendor Response

Hi Teresia, Thanks so much for taking the time to leave us review. We are pleased you find the software easy to add appointments. We take feedback seriously and are always looking at how we can improve Treatwell for both customers and partners. It is possible to create treatment packages, if you get in touch with your Account Manager they will be able to help you do this. We are investigating the option of blacklisting clients or having a rating system. However, in the meantime if you have an issue with an individual customer please get in touch and we will aim to resolve it. We know that no shows are frustrating, making a deposit scheme appealing. That's why we have focussed on automated appointment reminders, as well as introducing rescheduling software for customers, so that if they can't make they can choose another time. If you have any further feedback, please contact your Account Manager and they will be more than happy to support you. Best, Treatwell

Replied March 2019

Lauren

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Treatwell has helped my business grow

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

PROS

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

CONS

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Vendor Response

Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell

Replied March 2019

carmen

Health, Wellness and Fitness, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

customer service

it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .

PROS

That it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.

CONS

I do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .