ASAP is a cloud-based class and membership management solution that caters to the needs of both small and midsize organizations and large enterprises. The solution helps organizations manage classes, after-school programs, events and camps. Key features include online registration of family and company accounts, setting up and scheduling classes, attendance management and data filtering from the dashboard.

ASAP offers data modifications in live reports, access to standardized reports and templates, accounting management and management reporting. It provides management of after-school programs, events registration, creation and monitoring of campaigns for fundraising and donations, management of private lessons, product storefront and reservations.

ASAP offers AP integration with several third-party applications including Canvas, BluePay, Authorize.Net, PayPal and Diamond Mind. Users can collect payments from supported payment processing gateways and track revenue, cash and receivables. The solution collaborates with users' existing learning management solution and integrates into users' homepages. Support is provided via phone and email.



26 Reviews of ASAP

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 26 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Easy to use, once trained

We’re a new institution and with that comes a lot of new inventory. ASAP provided and easy to use solution that helped us track all of our inventory and customize the way we organize It.

Pros

Makes it easy to organize and sort inventory. Very intuitive. Works the way it feels like it should.

Cons

No major complaints, but there is a short learning curve. Don’t skimp on the training.

July 2018

Allison from Atlantic

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Horrible, non-functioning system

Do not use this system.

Pros

There is literally nothing I like about this system. It has actually increased my work load and decreased my productivity because I spend so much time troubleshooting. The worst tech support/customer care I've ever used. They make Time Warner look good.

Cons

This system does not work. It glitches every single time I try to run a report. You cannot export information in any readable manner without endlessly clicking and rearranging. A complete waste of time and money. I've emailed support 40 times in a single year and every single time was met with "We're not seeing that on our end." As if that somehow was solving the problem.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Helpful Tool but Has It's Quirks

Pros

It is a robust program that is fairly easy to use after one puts in the time and energy to master the software.

Cons

The program does not require clients to completely fill out their information if they do not immediately make a purchase.

November 2017

Heather from NW Natural

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Excellent, thorough experience

n/a

Pros

Great communication and information provided. Information was reliable, thorough and provided me with enough information to be able to make a decision.

Cons

Not sure how many additional companies are out there that provide services similar vs the amount of vendors that I was provided information on.

November 2017

Peter from Museum

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

November 2017

Time wasting and utterly non-intuitive

I do not recommend.

Pros

Many features for creating classes and managing students. Another pro is using this system is kind of a flashback to 1985; it reminds me of how little we could do back then and feels a lot like MS DOS!

Cons

Not enough space to list the complete frustration our staff and students have endured with this dog of a system. Non-intuitive, difficult, duplicates students, requires a LOT of extra work to do rudimentary tasks.

August 2017

Lindsay from OC Music and Dance

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2017

Great for Multi-Discipline Centers

Pros

So far I really like the multiple options that ASAP allows in classes and the private lessons module. I like each student having an account to invoice, which was a feature we were lacking in our old software.

Cons

The reservations module is terrible. I have no way to book certain spaces for my instructors and have it reflect on the master calendar. I also wish there was phone or chat support.

February 2017

Mary Beth from Nashville Community Education

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

I recommended ASAP to every organization I worked for.

I have worked with ASAP for over 5 years through a variety of community education programs and love its user-friendly interface, reporting systems and, most importantly, customer service. Everyone is always willing to answer even the silliest of questions and point us in the right direction. Rarely do you find a company whose CEO will directly respond to customer needs, but he does just that and his team's personal touch is much appreciated! I have recommended this system to every organization I have worked for (past and present) and strongly encourage anyone interested in growing their enrollment and revenue to join the ASAP team. Mary Beth Harding Nashville Community Education Nashville, TN (formerly Watkins Community Education and Sarratt Art Studios/Vanderbilt Dance Program)

October 2016

Don from D & J Ventures, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

YR Survey Complete

Overall, I really like this system, especially as compared to our previous management software. The response time could be faster.

October 2016

OJ from Young Rembrandts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2016

ASA Review

This software is very user friendly. Main concern and time waster was ASA and YR getting on the same page as far as terminology. Love the "cloud" aspect. My enrollment has increased using reoccurring payments. This is a win!

October 2016

Donna from CSMA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Product Satisfaction

Like anything new, when we first used this product everyone was frustrated, but the ASAP customer support was second to none and we were soon up and running. Over time with the help of ASAP, we are really streamlining their product to suit out needs and making our registration process much more user friendly. I would highly recommend this company. Joel and Travis are very approachable and willing to help in any way they can. I for one am very satisfied.

Pros

The ease of using it. The product we used before was horrible, this product is so much more used friendly.

Cons

Don't really have any "cons". Whenever we run across a problem, it is fixed right away.

October 2016

Lucia from Berkeley Adult School

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2016

Full of Surprises

The first two weeks (08-30-16 to 09-13-16) I felt that the Program was not ready for my needs. But now I feel more confident about what I am doing and how. I am find more good things about this Program than bad.

October 2016

Tess from Young Rembrandts

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2016

Review from Southwest Suburbs Young Rembrandts

Julie Rhodes at corporate Young Rembrandts is my point of contact and has been very responsive to our requests yet we know the system is still being tweaked. Too many complaints from parents/customers that the Apply to Total should be a button not just words so parents/customers don't miss it when they have a promo code.

October 2016

Denise from Young Rembrandts

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2016

Great Potential

This is a very robust tool and with that comes an expected learning curve but this has been somewhat of a challenge. It is a little less intuitive than typical software apps but some of that is due to the constant customization we have gone through. Once we settle our changes, I expect smooth sailing. A great tool overall but a little pricey for my small business.

October 2016

Robin from Young Rembrandts (Ottawa)

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2016

A Useful Business Tool

ASAP is a useful business tool with many features that have saved time and aided my business. It is not the easiest to learn, but once one uses the functionality it shows its value and is relatively easy to use. The main criticism I have is with the initial reliability - frequently getting logged out or not being able to login. However, these problems were resolved over time and I am satisfied with the system.

October 2016

Antonette from CDA Bordentown Regional School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Very Happy with ASAP

We are so very happy with the results from our new ASAP childcare program. From the start, our training associate Shelley Mossman has been a fabulous instructor. She met with us and took notes on our company's wants and needs, she listened carefully to what we expected from our program. She then walked us through setting up a childcare care program that worked for all of our needs. When we ran into issues, she met with ASAP programmers to fix all existing problems. We launched our new Summer Camp online registration with out a hitch. In the passed we spent hours data basing each and every student. With ASAP, all that work is illuminated. Families register themselves and input all necessary information or the registration will not be completed. After the success of our summer camps, Shelley continued our training to set up a Before School/After School registration. Again, the launch of this registration process was almost flawless. We did run into a few snags, but Shelley worked diligently to have the issues fixed. Again, ASAP saved us from hours of data basing. Our new online system is easy to use and very flexible to make simple schedule changes. We are very happy with the outcome of our online programing provided by ASAP. We are also extremely impressed with how they take their clients requests and constantly strive to improve their programing. We would absolutely recommend ASAP.

Pros

Easy to use. Clients input all information on their own.

Cons

If a client starts an account, they are not forced to fill out all information if they do not purchase at that time. The recurring billing invoices need to state the date of services.

October 2016

Rick from Young Rembrandts

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2016

Working hard to be good!

ASA took on a huge challenge with Young Rembrandts, and the system is getting better. Need more th

October 2016

Gayla from Lake Career & Technical Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Lake Career & Technical Center

I have configured and loaded many software platforms - most related to the hospitality industry. ASAP is outstanding - and I only wish I were going to work here longer to learn all the applications of it. I come from the hotel industry, 28 years - and have a sales/convention service background. ASAP is: - very user friendly -support has been exceptional -on-line help and instructions are easy to follow and implement -customers have ease signing up for classes -the ability to attach images is a feature I recommend anyone use to sell their classes

Pros

Very user and customer-friendly!

Cons

I wish I had more time to learn all the applications available to me!

October 2016

Rich from Young Rembrandts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2016

ASA review

Continuing to implement upgrades and improvements for our system to increase functionality . Overall a great benefit to our operations.

October 2016

Denny from FEMA

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

1 of 5

Customer support

2 of 5

Functionality

1 of 5

October 2016

TERRIBLE

This app may help back-end and administrators, but for those of us who use it daily for attendance, it is terrible. I have to go through at least six different pages just to get to where I can mark attendance for my class. This is extremely user UNfriendly.

Pros

More in-depth test results

Cons

Convoluted, busy, difficult to find or do anything. A lot of superfluous/and/or dead links. The pages are too busy, and the quick links arent helpful

Response from Administrative Software Applications Inc of Administrative Software Applications Inc.

Replied October 2016

We appreciate the feedback and are always looking to make things faster and easier for our users. There are several ways to get to the attendance page. For the fastest method, we recommend the following steps: 1. Login 2. Click name of class in your Personal Schedule on home page 3. Click Attendance Options = Take Attendance 4. Expand the list to see the roster and take attendance. There are many other ways to get to the page to take attendance, depending on what else you want to view, but the fastest route would be this method. Thanks again for the feedback and we will continue to see if there are any steps we can remove from this process to speed it up even more.

August 2016

Janae from Lawson Academy of the Arts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

ASAP changes everything!

My community arts school on a college campus had, until 2016, been conducting registration with carbon copy forms and had all billing and accounting done through the college business office. ASAP changed the way we do everything and, I firmly believe, has given our program what it needs to thrive in the technological age and to become the best it's ever been. The support team has been amazing with effective training to equip our administrators and staff, prompt and thorough responses to any question, and quick resolutions to any issues we've encountered along the way. I've never seen our customers happier with their registration experience; from the mass data import of all existing customer info to the ease of online enrollment and payment to the automated reminders, we are now able to offer families in our program the best experience possible. Our faculty and staff are also thrilled by the ease of taking attendance and accessing enrollment info in real time. I have been amazed by how perfectly the ASAP software fits the needs of our program and has enabled me to take ownership of functions once held by several offices across our campus.

Pros

The support team has met all my needs and exceeded my expectations. The software itself has enabled my program to become more efficient, and customer satisfaction is at its highest in years.

Cons

The only thing I've had trouble with at all is that the discount editor page loads slowly. Everything else has been a dream come true.