About Ellucian

Ellucian is a cloud-based software provider that helps higher education institutions with professional solutions to create a connected campus. Designed for universities of all sizes, the platform provides solutions for departments such as finance, IT, student services, human resources, recruiting and admissions. Ellucian’s modules comprise Enterprise Resource Planning with products such as Banner, PowerCampus. Elevate and Quercus; Constituent Relationship Management offers products including CRM Advise, Degree Works, CRM Recruit and CRM Advance; Integration and Analytics delivers the products Ellucian Analytics, Ethos framework and Workflow. Ellucian helps users create strategies, manage resources and deploy services to achieve educational objectives and prior...
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Ellucian User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 75 reviews

User Profile

Timothy

Verified reviewer

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2018

Very stable software used by best higher ed. institutes

Ellucian Banner has provided our students and staff with a single application that manages aspects of course registration, work, bills, payments, grades, academic status. Single sign on module was extremely helpful

Pros

It is a high-end software. Very stable. It integrates with the Microsoft LDAP. We have been using it for student and employee account management in term of course registration, tax forms, billing, salaries, student employment, grading, transcripts. It has very secure and solid database which is essential for the above mentioned matters.

Cons

Managing it requires training. It is not easy to administer. The price is very high compared to competing software in the higher education sector.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2019

University Accounting

Overall we are very satisfied with Ellucian. It provides our business and finance team books that are used for easy reporting and a clean UI interface.

Pros

I have been a user of Ellucian banner for over six years and have been through countless updates. The product keeps improving where I think things are already good, and is quick to address current issues. Our organization loves the fact that we can use a web based version as well. Additionally, the UI is very clean and I can understand what is affecting our balance sheet, income statement, ect., all at a quick glance. Finally, the reports that are generated from Ellucian are very helpful and make it so I can create accurate reconciliations.

Cons

The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember. However, they have introduced a search function that allows you to use words and it acts more like a google search, which is helpful to find what you need.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

November 2018

Not a good integrated solution

Negative, frankly. While helpful and polite, the team seems too inexperienced to be of much help. In fact, Ellucian seems to cause most of the problems themselves through self-inflicted wounds. Each update or patch implements some new ‘improvement’ that breaks most workflows and processes built for the previous version. As such, the hope to get a slight improvement ends up costing weeks of manpower to fix everything else in the test environment over and over again.

Pros

Ideally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.

Cons

Despite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.

User Profile

Neisha

Verified reviewer

Company size: 501-1,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

November 2018

Ellucian for Community College

In the beginning I had to constantly keep my list of instructions handy if I wanted to enter a requisition for a purchase order, now its easy because I've done so many. Practice makes perfect!!!!

Pros

I liked how you can add features, customize it for the needs of the institution. I work for a small college and we don't need all the extra features that the larger colleges might implement.

Cons

It can be a little difficult to navigate for the beginner. Unless the user knows what they want there is a chance of getting lost. Ive been using the software for about 4 years now and i sometimes get lost or have to search for specific information. There is no menu with a list of options. So I guess what I'm saying is that it would be nice if it was more user friendly, easier to navigate.

User Profile

Lisa

Verified reviewer

Company size: 501-1,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

August 2019

Ellucian User for 15+ years

Pros

Since our college gained access to the web-based version of Ellucian (we call it Colleague at our school, too), it has been a lot easier to use.

Cons

I wish the help feature and other help documents were a little easier to follow. We used to have a gentleman who worked in Admissions & Records that would make PowerPoint presentations and quick guides to help out the Ellucian users.

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