All Bizagi Reviews

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Matt

Verified reviewer

Consumer Goods, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Bizagi a rising star

Working with Bizagi is easy, support is amazing (we only left because of missing SaaS functionality, but reevaluation now) you must have this solution / vendor an our radar and check them out if you are in the BPM space

PROS

Easy to use Modeler and SharePoint integration is free Extreme powerful Workflow engine Data Integration Support (best support I personally had in the software area - honest and relay able) constant improvement of software Customer have a say on road map They underproduction and over deliver (and are honest)

CONS

missing Dictionary function @ the time we moved away - no SaaS (but reevaluating @ the moment as they have a good cloud offering now) Modeler a desktop solution Portal function not there -> but they have it now

Reasons for switching to Bizagi

Promapp is not BPMN complient

Morgan

Health, Wellness and Fitness, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Fast, Easy, Powerful and Fun. This platform isn't an add on - It's the foundation of your future.

Complete digital transformation of our company. Fundamental technology for our healthcare business.

PROS

Technical Vision. From the CEO on down, Bizagi is driven by a strong technical vision and culture. This company is a front runner, determined to set the bar for others. Great abstraction of business and technical layers. Process modeling allows you to focus on just the business requirements without getting bogged down in technical design like other platforms. Easy to learn, true low code / no code platform. The power is there if you need it, but you can also bang out a working mock up during a business meeting and get immediate feedback. Designed for integration with the outside world. In this proprietary space, Bizagi's platform is refreshingly easy to integrate with web services, external databases and apps. Their adherence to BPM standards and an open database ensures your investment. Excellent support. We run multiple 24X7 inpatient medical facilities and can't afford to be down ever. Their support team is highly responsive and solves problems fast.

CONS

Immature partner ecosystem. Since they're newer to the US market, this should be a focus for their future. Developing a rich network of add on partner apps such as digital signature, messaging and IAAS platforms will benefit customers and solidify their position as the gold standard.

Vendor Response

Thank you Morgan, it's been a real pleasure for our team to see and hear about the work that Mentis Neuro Health is doing to transform its healthcare services for the digital age. The innovative work underway has already been recognized by the industry as Mentis Neuro Health won 'Best Achievement in Digital Transformation' at the Business Transformation and Operational Excellence Awards, 2017.

Replied June 2017

anton

Insurance, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2019

Potentially good product ruined by support

Used to model large complex operational processes and it worked really well but then at a certain upgrade point the performance of the software just went out the window rendering it almost completely useless. From that point onwards any experience with the software was painful at best. Even resorting to facebook and linked in yielded no results. Just one question - HOW DO YOU EXPECT TO CONVERT FREE USERS TO PAID SUBSCRIPTION OR EVEN RETAIN EXISTING ONES?

PROS

At the moment - NOTHING Months ago - it was easy to use even with some weird glitches such as the random automatic routing of connectors.

CONS

The fact that there is no, zero, NADA support. I used to have a paid subscription but I did not renew it because of the support. Post on the community forum are left unmoderated for weeks on end and if it is a difficult issue they are just declined. When there is a response it is just garbage that adds no value at all. Apparently, it is VERY difficult to moderate such a community and paid subscriptions get preference. I get the same support than when I had a paid subscription. Will never recommend this software to anybody.Very bad performance and weird random automatic routing of connectors!

Neil

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Unparalleled ease of use and fast realization of ROI

PROS

Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves. We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use and agility of the product has allowed for rapid response to regulatory changes, and the visibility/data/reporting ensures appropriate documentation to demonstrate compliance. Customer service from Bizagi is first-rate. The US sales team and leadership are proactive in anticipating the needs of customers and ensuring that they are fully met. Whenever a question or issue does arise, they respond very quickly. The pricing/value proposition of the product compared to its competitors is very competitive. However, it is worth noting that the full Studio and Modeler products can be downloaded for free from Bizagi.com for teams to build a proof-of-concept and evaluate the technology. It is only necessary to pay for licenses when ready to deploy applications to production.

CONS

Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a long time to complete. This is also addressed in v11 of the product. Finally, a hosted/cloud version of Bizagi was frequently requested by customers - this option was added in 2017.

Rui

Import and Export, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Our experience in one word: "Transformational!"

Enhanced customer experience, increased quality of services rendered, increased efficiency of services, agile experimentation, fast implementation, quicker true digital transformation, management by measurement, employees focus on value added tasks, automation of non-value tasks, dependence reduction on external IT suppliers, maximum value extraction from large/legacy systems, business & IT collaboration, easy and fast orchestration of teams and work processes, work management, accurate quantification, productivity analysis, workload balancing, bottlenecks removing, continuous improvement.

PROS

More than a software it is a methodology or, from a holistic approach, it is a philosophy! The easy to use, agility and transformational capabilities of this software allied to a strong digital leadership and the notion of what ROI means in regards to digital assets, enables an enterprise to deliver a platform for digital transformation that gives organizations the possibility to revolutionize their customer experience, optimize their business operations, and manage risk and compliance. Bizagis's low-code approach can radically accelerate the time it takes to build and deploy business processes with a level of digital process automation that is unparalleled.

CONS

Its major "disadvantage" is the residual existence of cons :) While an enterprise should expect facing a lot of difficulties, thus increasing the learning curve, while dealing with the platform's roll out, the reality is that cons are easily manageable, meaning that from an engagement stand point the feeling at the end of the day is that everything is doable.

User Profile

João

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2018

best modeler i know (ive teste many modelers). suites needs some improvement.

People doing BPM. Me and others change company and still use the same software, keeping the knowledge of useing it.

PROS

best user interface ever. (im a user of modeler. The suites or collaborative i just know about it, but i dont use it frequently)

CONS

i needed that the outomated software, AND the "published" models of the users of the automated process, could be redesigned. Maybe there could be a way to add my own design, or an editor of the presentation layer, or at least some diferent designs of the presentation layer (should have diferent aparences).

Anonymous

51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2018

Easy Modeling Tool

Helped me to model with users in a friendly manner

PROS

It's really intuitive, i have used it to model processes with business users and it's really amazing how they get to understand easyly the way they have to model the preocesses, besides it's standard compliance and for that reason it's a great tool to model the process even if you are going to develop in a different one.

CONS

It's really closed software, so it's really hard to integrate with different database and software other than the basic ones provided with the tool

Vendor Response

Thank you for your glowing review! Just so you are aware, openness is actually a huge benefit of our software. When you've got your process model ready in Bizagi Modeler, you can rapidly turn that model into an application using Bizagi Studio, and we've got a whole host of free REST API Connectors, and even a browser-accessible SDK to guide you through creating your own connector for any service. You'll find all that here: https://www.bizagi.com/en/community/connectors-xchange

Replied February 2018

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Bizagi Review

Bizagi has help to improve, the approval flows, of the company, wich helps to optimize and make efficient the processes.

PROS

Most part it's Configuration and parametrization, wich optimize the time of the updates.

CONS

I have no complains, it's an excellent tool

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

The best BPM platform on the market

We have modeled and virtualized dozens of processes in a few months. We highly recommend Bizagi for transformation programs.

PROS

Bizagi manages to be intuitive and detailed-oriented at the same time, which is not the case of other platforms (either simplistic or too complicated). The product is very reliable and the support team is always responsive and available for help. Documentation is extensive.

CONS

It's not open source, so it's more expensive than some available platforms on the market. But it's very good value for money anyway.

Anonymous

501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2023

Bizagi Modeler my Process problem Solver

I have learnt quite a lot from bizagi and how a standard process in an organization is very important to be able to measure work force of the company.

PROS

How easy it is to ready and follow. It has a lot of tools that helps you to draw a process flow that people will understand and follow.

CONS

The software can often freeze when you open text box in the application.

Reason for choosing Bizagi

I don't have any other applicatiosn I use.

Anoosha

11-50 employees

Used weekly for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

Overview of Bizagi

PROS

Strengths of Bizagi BPM Bizagi is the one of the easiest products to use in this evaluation. It offers a comprehensive range of self-service training courses to shorten the learning curve and successfully help clients manage their BPM journeys. According to customer reference feedback, Bizagi customers expressed the highest satisfaction with the cost/value of Bizagi’s iBPMS platform product compared to the other vendors in the analysis. Bizagi deploys a disruptive business model. The company offered freemium software before the term was even coined back in 2008. Both the Bizagi Modeler, for collaborative design and documentation of process models (today more than 4 million downloads), and the Bizagi Studio, for automating an unlimited number of these process models into process applications across up to 20 nonproduction users, can be downloaded for free. When ready to develop for production, a named-user-based license is applied.

CONS

Because the platform lends itself to opportunistic application development, customers may fail to establish process governance guidelines or a strong business process competency center (BPCC). However, Bizagi customers have been able to scale operations to hundreds of processes and millions of users. Bizagi provides documentation and advisory services to help its customers create digital process competency centers to enable broader digital transformation goals. Although Bizagi provides the ability to manage both structured and unstructured processes, it lacks some capabilities to deliver complex case control. Since this research concluded, Bizagi has released version 11 of its platform, which it states offers a new set of capabilities aimed at delivering superior case management capabilities and contextualized user experiences. Compared to leading iBPMS vendors, Bizagi offers one of the less intelligent products in this evaluation. It supports only the minimal required dimensions of the Gartner Business Process IQ Framework.

Sanjuana

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

It's a great tool!

A way to innovate a company and do right things without invest a lot of money.

PROS

It's intuitive. The way to make expressions is easy and is very well documented. The customer service is extremely helpful.

CONS

It's complicated when the process is big or is changing. Sometimes, the forms are corrupted and when you copy to other form, never saved. I think, the templates are inefficient and the bugs are constants.

Vendor Response

Thank you for your glowing review! You mentioned a few bugs, so I just thought I would encourage you to make sure that you are using the latest version of the desktop client. Hope that helps!

Replied March 2018

Eduardo

Human Resources, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2018

BPM made easy

PROS

If you already know the ins and outs of process mapping, automating process with Bizagi is a very small step away. It’s really that easy, fast and intuitive.

CONS

If you’re a technical guru you’ll feel the need for some advanced features, but other than that, nothing else to say.

Samuel

Program Development, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Bizagi is great!

As a consultant I solve many problems with Bizagi over many different industries. I haven't found one that it can't solve yet.

PROS

It's incredibly flexible and easy to use. Makes integrations a cinch!

CONS

The UI could use some more adjustability for user experiences.

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2018

It is a practical tool for process modeling or flow diagrams

The modeling of credit process and collection of a banking project, designed in a fast and versatile way.

PROS

The simulation of processes in a graphical way is dynamic, and that can be exported to Word or PDF to be able to share them.

CONS

It does not have an immediate correction at the moment of the creation of the process modeling, it must try to save to validate the errors

Roger

Financial Services, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Democratize your Processes

We have just aquired bizagi just few months ago, and we are at the start point of our journey.

PROS

That it doesn't depends on IT department for digitalize simple processes and its very easy to learn and use.

CONS

its slow to load in PC and there is no MAC version. We have a lot of Apple computers, and we would have loved to have Bizagi in OS X platform.

Saheed

Research, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Bizagi - An Intuitive Process Modelling Software

Bizagi software is an amazing tool that allows for easy mapping of processes, it saves a lot of time by permitting automation of processes. One other reason to go for Bizagi is the ability to bind structured processes into a single case while coordinating available content and resources to manage scenarios.

PROS

Bizagi is a powerful business process modelling tool that allows user to manage processes in a centralised manner. Apart from the fact that it is easy to manage, it also capable of tracking down every step of the process, the (UI) user interface is very friendly. Bizagi has the ability to integrate with other systems easily.

CONS

One of the cons of Bizagi is that it tends to be slow when handling large scale processes, it also consumes more RAM space because it handles its data in a light way mode.

JASON

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT