Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track

leads, automate field service, drive sales and improve operations using mobile, enterprise-ready

business apps from the cloud.

The system's business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution.

Microsoft Dynamics 365 offers supporting apps for iOS, Androids, and Windows Phone; they are

available offline, so users can work without data connectivity and data will sync automatically

once a connection is reestablished.

Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft

applications to save time and minimize double-entry. The system is designed for collaboration;

users can interact in Yammer, quickly add colleagues to projects and meetings, and view where

others are working in documents in real-time.



2,690 Reviews of Microsoft Dynamics 365

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 2,690 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great program

All employees can use it .

Pros

How easy it to access and use the program.

Cons

No cons at the moment. I have not had any problems with the program

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Easy to Implement and Customizable as per the Enterprise needs

Pros

Dynamics 365 can be easily customizable as per the company needs and allows easier integration various custom systems into CRM with less effort. So it created the unified place to visualize everything. And one of the cool feature is, it easier to integrate other Microsoft products specifically Outlook. And also it easier to load the large set of data and easier way to locate the customers. So its the one place for all my documents, and able to keep track of my task and manage my customers.

Cons

Guest registration is the major problem and it is bit slow as well as requires lots of manual process sometimes.

December 2018

Grigoriy from Genius Marketing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Useful platform for us

Pros

In the course of using Dynamics CRM, I rarely had difficulties, as well as any failures in its work. This platform provides us with the ability to conveniently store all the useful information about our customers.

Cons

I absolutely do not have the integration with IP-telephony. When problems arise in the operation of the platform, it is difficult for us to contact technical support to solve them.

December 2018

Gillian from Walt Disney World

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Dynamics Review

Pros

Accounting features are robust and relevant

Cons

Set up and installation is daunting for smaller uses

December 2018

Marian from margauxandi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Allows access on any device and its Important

For me its really friendly user especially if you know all the tools and learn the site. you will used to it and its really easy to use anywhere.

Pros

For one of the important factor of using a software is that you can also use it to your mobile phone, espcially now that all people is bring and using mobile phones time to time to check and do something unlike the laptop or desktop.

This Kind of software that is very easy to customise and meet the business needs.

Cons

The only thing about this is just you need to learn the software very well and all the features so I can use it very well. need the proper learn as there is a lot of software coming out time to time as technology growing so fast

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Dynamics CRM makes it easy to manage your customers!

Pros

It helps us easily track our customer relationships and figure out what trends work best for us.

Cons

We wished it was just a little more customizable

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

5 of 5

December 2018

Hard to learn but powerful once you do

Pros

I have a love/hate relationship with Dynamics CRM. It is a powerful tool once you learn how to use it, but the learning curve can be hard! It has tons of features that are really great but it can be very challenging to figure out how to navigate the interface.

Cons

Hard to learn, not very intuitive and very challenging to troubleshoot.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

All about Dynamics

I love Dynamics now despite the learning curve I had. This software is amazing and I do recommend using this product or at least try it out.

Pros

This software is very easy to manage and is very useful. The software allows you to manage your customer database and partners on a daily base. It also helps with creating detailed reports, tasks, and schedules. This software allows you to stay in contact with all your co-workers. I really love this software and I would recommend other companies to try this software out if they are looking for an easy way to manage their customer database.

Cons

It was a learning curve to understand the charts and graphs at first, but it was easy to understand for me after the 3rd day of playing with the system. One problem I did experience was the system was going slow when emails were full. So I had to make sure the emails didn't get full.

December 2018

Oliver from MasonBreese

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Dynamics

Pros

This product has a lot of powerful features

Cons

The user interface could be upgraded a little

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Review

Pros

I like that you can connect with your costumers in a very secure way.

Cons

At first as every new software, may be difficult to discover how to use it, but once you get familiar with it, it gets easier.

December 2018

Eric from Intact

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Nice software

I'd recommand it, but we won't use it as our main software in our company. Better options out there, imo.

Pros

It was user-friendly for our new employees

Cons

Need some time to get along with the graphics and chart.

December 2018

Christina from Rockland Immunochemicals, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Easy to use

Pros

Software is pretty easy to use and intuitive

Cons

The add in features/apps could be better

December 2018

Ryan from John Hancock

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Review

Pros

I liked this software a lot. It allowed me to be successful during college when I needed to utilize it.

Cons

I didn’t like the technical aspect
Of this product.

December 2018

Artem from SSA Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Multifunctional tool package

Pros

We use Dynamics CRM as the main service for customer relations. The application allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. There is a built-in file storage.

Cons

One of the main problems of Dynamics CRM is poor technical support, which responds to requests for a long time. Because of this, it may take several days to solve even minor problems.

December 2018

Adwaitha from Ayurveda medicine

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Awesome application

We can eventually finish our work with in our time schedule.It is very much fast in its processing.

Pros

It is user friendly.Even small children can effectively use this. It saves our time by decreasing the work load. It is also free from advertisement hence it is mind pleasing.

Cons

Complicated settings is one of its demerits.A through training is needed for its easy access.

December 2018

Amy from Netpeak Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Effective and easy after learning CRM

Pros

Our company Dynamics CRM is used almost daily, allowing us to stay abreast of what is happening. With its help, it is convenient to manage different products, as well as create custom databases.

Cons

I noticed that at times, for some unknown reason, Dynamics CRM starts to work slowly. It took an enormous amount of time to study it, but after that there are no difficulties.

December 2018

Kylie from Endo Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Dynamics is great

Pros

I really liked the ease of use and the functionality of the software.

Cons

The only thing I didn’t like (which is minor) I did have a question for customer service and it took quite a while to speak with someone and have all my questions answered. But like I said that is minor.

December 2018

George from University

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

The best thing to organize your buisness

Pros

The ease of use to connect with your colleagues and get things done

Cons

When you create a new customer, the owner is not defaulted to who created it. It uses the default options

December 2018

Oliver Elijah from MD Grand Rounds

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

It is positive and negative ... with satisfactory results.

We have several users who are remotely working with Microsoft Dynamics 365. We had a negative and positive impact. At the time of implementation we had many delays because we did not have a very experienced staff. But when Dynamics 365 was working perfectly we had a considerably high ROI. I think it took us a long time to implement it but in the end we managed to obtain the positive results that we were looking for.

Pros

It has an excellent integration with other Microsoft products, which gives us a positive ROI. In addition, Dynamics 365 is very useful for remote users. We managed to track our projects thanks to the programmed emails and sales campaigns (We can schedule projects and meetings). We increase efficiency with automated tasks and workflows. Without a doubt it is a powerful and very efficient software.

Cons

Dynamics 365 is an excellent software, but it is necessary to have an expert staff due to the complexity of its functions (complex learning curve). When we implemented Dynamics 365 we lost a lot of time thanks to complexity.
You have to have IT experts.

December 2018

Tyler from ADAPT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Dynamics

I’ve definitely had more of a positive experience with Dynamics and look forward toward continuing to find new ways that I can tie it in with my daily duties.

Pros

Dynamics has a ton of tied in features with the Microsoft family and has helped my team on wide-ranging projects. Primarily we have been on the hunt for new ways to market, and Dynamics helps immensely by literally outline countless measures. It has been very neat to explore.

Cons

At times, it can be a bit of a mountain to climb in terms of the learning curb, but overall runs very smoothly once figured out.