I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the systems we used before whiling having some very advance features like voice notification and having best practices built into it's practice that ensure inventory and fulfillment accuracy. It's got a lot of features packed into a next generation solution that is far more advanced than much more expansive solutions on market.

ITEM.COM designed their system to ensure best practice and ultimately accurate order fulfillment and inventory accuracy. Their voice notification feature is a game changer as it tells your warehouse exactly what to do next without them needing to think or having particular experience while doing everything in a way that nothing will be done incorrectly. At first you would expect this to be any other WMS/OMS you have seen out there with regular features with their price point, but once you start using you realize this is the next generate with features all the other software has been missing. Perhaps these features were available before on the 6-7 figure systems, but certainly it's the first time I have had the convenience and it is a game changer.

You need to ensure you follow their system for it to work, the patience of going through the process and setting it up correctly will pay dividends but you do need to spend the time to set things up correctly. You should not come into it with the mind set of this being able to help a small portion of your operation, because it works as a whole solution, not individual features.

Full of features that serve the purpose of managing the warehouse

Pick Process can be a little easier for the warehouse team.

WMS is good and easy to our team like to use it.

API connection and API team to set up integrations

there are a lot of customization need to be set up before use

Overall it's a good, but per user account is more than Netsuite which is way too expensive

Flexibility, development team willing to spend time to help

Search Function, there's no ability to use the critical in the saved search like other software

I use item.com daily in my role as VP sales. It allows me to easily input and/or correct live data around the supply chains of many different clientele. I can easily sort facility to facility, client to client, and even separate operations by title. The system records key data milestones and augments with physical photographs of the operation, which is tremendous for claims management and operations improvement. I can also pull data in a number of ways to spot exceptions. It's an invaluable tool, and one of the best parts is that it spans both RETAIL and direct to consumer (d2c) channels. It's rare to find such an affordable option that includes both. This ecosystem could apply from a small shipper on shopify all the way to a large shipper managing tens of thousands of daily omnichannel transactions across all big box retailers (and b2c tentacles).

More visual data analytics would be great. Similar to Microsoft BI. Most reporting is excel based.

While we may be facing, issues and challenges of everyday work life. One thing I can count on our WMS is so easy to use and it works. That is one less thing I have to worry about. that's important to me!

Very friendly and easy to use. no complicated non-sense. the Dark theme color is perfect for the vision.

the timer sounds when on idle time process. maybe a softer tone would probably be better. other than that, there is no negative things about this program.

Intuitive UI, administrative access to most settings and functions, reasonably easy to troubleshoot issues, straightforward to maintain, responsive and helpful support

Report customization is limited, so running KPIs requires combining multiple reports. System functions such as automatic cycle count have quirks that prevent them from being implemented.

Access to team to work through all scenarios. Always opportunities to improve operations with weekly discussion and ability to involve developers if needed.

Failed to provide a replenishment program.

Functional and easy to understand and intuitive

Functional and easy to understand and intuitive

good experience, easy to use with intuitive interface

Flexible API, Amazon Vendor Central integration, thorough logs of activity, rate shopping

good to have a higher layer for LPN, for example, we may need a data/inventory structure for pallet LPN + carton LPN + serial numbers, and the system can enable picking or other activities based off whichever LPN or serial number scanned

As what I have stated in the title, this is the easiest and most flexible warehouse management software I have used so far.

I think it's a good software with little to no faults.