The system has helped us streamline our business and keep us organized. We can't share enough about the communication and support that comes along with partnering with Logiwa.

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

The implementation with [SENSITIVE CONTENT HIDDEN] (our implementation Consultant) was great. She was very patient and made sure we had all the kinks worked out. We launched pretty quickly and she was exceptionally flexible with our short turn around time. The web based training was incredibly well put together and I think because of the extra effort she put in, we were successful on day one.

I like the mobility of the product. It works great on any type of device (mobile app and web platform). The software is quick, responsive, and very robust for the price.

There is nothing to that comes to mind that I dont like about Logiwa. Overall, its a great product. I am sure with time, it will become even more robust as they add valuable functionality.

The pricing is what made us decide to go with Logiwa, but it seems to be too good to be true. “The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin

They do not have a customer service phone number and any support you need must be done through email. We have spent the last 3 months trying to go live with the software but we cannot get in touch with our Support rep to train us properly on how to use it. There is NO Documentation or Tutorials to refer to. The UI is confusing and usability is unorthodox (Having to hit "Enter" to get a dropdown menu to work). I could tolerate the UI if we could simply get it to work, but we have had no such luck. Please disregard all other reviews on this website because I cannot believe they are legitimately from users of the Logiwa software. I'm sorry Logiwa, but this is a nightmare I cannot wake up from. IF WE COULD GET ANY USABILITY OUT OF THE SOFTWARE I MAY BE WILLING TO CHANGE THIS REVIEW... but until then business deserve to know.

Logiwa has the most variety of online marketplace integrations and able to provide/retrieve inventory feeds from these marketplaces in real-time. We were able to: set up return process, set up picking algorithm (e.g. order based, single item, etc.) and assign to authorized user, find the best price for all registered carrier, customize different data fields (e.g. item), handle bundles/kits, track inventory based on bin, and manage purchase orders sent to vendors, among many other functions that we require.

Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done.

One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive.

We have been able to offer our clients services from multiple lines of business in Logiwa. We can process both B2C and FBA shipments which is very convenient. The support team is great and they work really hard to answer our questions and overcome any challenges we face when using Logiwa.

I was able to learn how to use Logiwa in a very short time. I have used several WMS in the past and none are as easy to learn, navigate, and use as Logiwa. That is really helpful when it comes to training new employees. I also like how quickly and easliy customizing this system was. I would simply ask for what I wanted and the Logiwa team made it happen. I also like that the admin user can control what access the client has or does not have and make changes at any time.

I do feel they could improve upon minor things like the availability of all features on a mobile device, and possibly adding more information to the knowledge base.

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

wonderful.

The Logiwa team is very helpful, responsive, honest, and they have helped us grow our company as a true partner and team mate rather than a customer client based relationship. The software is pretty easy to use and we give them feedback along the way that they are responsive to.

Some of the visualization of data could be better but they are working on that and I believe they are planning on rolling out a new data analytics platform so we and our customers can view critical data more efficiently and effectively.

Logiwa has continued to get better to meet our needs and customize the software to meet our specific needs.

It allowed us to digitize our inventory and convert our picking and receiving process to a barcode bin system.

Features and implementations aren't always consistent across the platform. Sometimes scanning a barcode advanced you to the next screen/field/function, sometimes you have to hit enter, or tap confirm.

The API connection for Logiwa is comprehensive. We have clients selling their products on different marketplace, e.g. Amazon, Walmart, Wayfair, and all of them could be directly connect with the WMS system, so we could receive the order once the customers place the order. Besides, the API with the carriers (UPS and FedEx) save us much time on generating labels.

The overall system is complex and takes long time for the management team to get used to it. Also, it takes longer to train the workers.

Customization to suit your needs, fast and powerful. Great training sessions and very knowledgeable employees, fast customer service. Top notch software.

Not as straight forward, a bit complicated at times to remember where and when to use features

Well, good and fast customer support, they answer and help with any questions or problems

very easy to fill out my orders, and the nice program never fail

choosing 1 item at a time, and to revise on order you have to go to 3 different screens

Everything we were looking for in a software package Logiwa has provided. All you have to do is ask them and they get on it right away. Awesome!

What I liked most about the software was how well the folks at Logiwa worked with us to help us with our particular needs. Not every customer is the same but they really tried, and succeeded in getting things done for us.

Nothing. We have not found a single problem anywhere in our dealing with Logiwa.

Easy to use. Once we make a process it just works. Built-in integrations are easy to set up. They're continually making the software better. Lots of functionality at a great price.

New custom integrations took a little longer than expected. Occasionally new software updates require minor process changes.

used to be support but not anymore-

the customer support the last few months has been poor