All Rollo Reviews

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User Profile

Brian

Verified reviewer

Computer Networking, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Simple, Easy, Inexpensive

Been very happy so far and have had no issues.

PROS

The low entry cost of the hardware was what initially drew us to Rollo.

CONS

Support is via email and chat only, while chat is a good replacement sometimes you can't beat a simple phone call.

Reason for choosing Rollo

Pricing, low entry cost.

Mark

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Rollo is a must if you run your own small business and ship every day.

Honestly the best printer I've ever used for my business.

PROS

The ease of use, also the fact that you never need to buy ink again so it will basically pay for itself down the road! It also prints very fast and the support is great.

CONS

The initial set up took me awhile but It's probably more user error than anything, as switching from 4x6 to 2x1 labels took me a few tries to figure out, otherwise once it was done, I never have to mess with the settings again!

Reasons for switching to Rollo

Ink was starting to get too expensive, and I subscribed to the ink plan which was around 15 a month or so, so switching to this was a no brainer.

Darren

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use laber printer

I used the wireless Rollo previously which was convenient in the beginning. However, after few months of usage, I had issues connecting wirelessly.

PROS

My wired Rollo was very easy to setup. Printer really saved my time printing the labels especially during heavy shipment days.

CONS

Wired connection is reliable but I need to have my computer nearby the printer.

Reasons for switching to Rollo

Wireless connection on the wireless Rollo kept on disconnecting.

Kia

Apparel & Fashion, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

EASE OF DOING BUSINESS

PROS

What I like most about Rollo is easy, set up in simplicity regarding overall use.

CONS

There isn’t anything to mention with regards to what I like least about Rollo.

Gregory

Retail, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easier than other products

PROS

Easy to setup especially wirelessly! Very intuitive app and easy printing!

CONS

When troubleshooting you tend to waste supplies, and cleaning print header is tedious

Bronson

Fine Art, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Love Rollo

Really enjoy their service and their products

PROS

very nice printer, easy to use, included 500 labels and the shipping program. Also very cost effective poly shipping envelopes.

CONS

Wix’s integration doesn’t work and their customer service blamed rollo, but rollo called and made it possible through their end.

Reason for choosing Rollo

Printer, cost, free program, materials for shipping and overall functionality and look

Chris

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Why wouldn't you choose this printer

PROS

I love that the printer is so easy to set up. You can print from your phone. And the wireless version connects very easily to our network.

CONS

To be honest, not much Everything that I need to do in my E-commerce business this printer has been able handle.

Reason for choosing Rollo

The brand reputation and customer service were the biggest reasons.

Kia

Retail, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Effortless Setup, Intuitive Interface: Rollo Thermal Printer Delivers Excellence

Had to contact customer service via the chat option and they were quick and truly helpful!

PROS

Recently, I purchased a Rollo thermal printer and I'm absolutely impressed with its performance. The setup process was a breeze, which was a pleasant surprise. Using it is just as easy, making my printing tasks much more efficient. What really stands out for me is the platform interface – it's not only aesthetically pleasing but also incredibly intuitive. This user-friendly design has significantly enhanced my printing experience. Highly recommend for anyone in need of a reliable and straightforward printing solution!

CONS

Haven't found anything that I dislike yet! I don't think I will. Maybe would be great to customize tracking emails sent out to customers.

Erin

Financial Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Rollo is the best!

PROS

This is the best printer for labels, stickers, or anything. I told somebody just yesterday that this is one of the best things I have ever purchased.

CONS

I love everything! I do wish I had gotten the wireless adaptor but it is not a big deal.

Reason for choosing Rollo

Recommendation, size

christopher

Entertainment, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Rollo gets it done!

PROS

quality and ease of use, great customer support

CONS

Having gone from print/cut tape labels to Rollo, i have nothing but + things to say from my experience

Gloria

Textiles, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Review

Rollo is the best product I have ever used.

PROS

Ease of use. Great customer service. Very responsive when I have had issues.

CONS

They could extend their work hours to provide 24 hour.

Reasons for switching to Rollo

Rollo doesn’t haven’t have a monthly fee.

Darrin

Online Media, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Amazing

11/10

PROS

Ease of use, price, and customer service are unbeatable.

CONS

Nothing, rollo has made my shipping process so much easier

Christine

Apparel & Fashion, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Highly recommended

Rollo customer service has been very helpful in ameliorating any issues.

PROS

It is a great product for any e-commerce business. The wireless printer model has been a great addition to the office.

CONS

There have been a some glitches on the shipping label cost calculations in the recent past.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Rollo helps me print easily and wirelessly

PROS

It’s literally no thought required - it just works! Grateful for this little machine that makes taking care if my e-commerce so much easier!

CONS

Platform fee is annoying ($1 for every $250 spent).

Kyle

Consumer Goods, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Fast response

PROS

Quick response. Fast to fix any issues. Dependable

CONS

None,Rollo used by many and works well. Very efficient.

Toni

Individual & Family Services, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Rollo+Shipping=Awesome

I will never ship through anybody else ever again.

PROS

How user friendly easy inexpensive and quick it was.

CONS

There is nothing that I don't like about rollo I love it all.

Lori

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great customer service!

Excellent

PROS

Ease of use and compact system - love that there is no ink - love it!

CONS

I have found everyone to my satisfaction

Reason for choosing Rollo

Ease of use

Showing 1 - 17 of 17 Reviews