In general i have no issues so far its fairly reliable, works the way our business needs it to work it compliments our despatching and the fact our freight companys can intergrate it together with the needs of our business is definately a bonus, it means one system only that we need to load data into not theirs and ours especially if the freight company e use also is using the freight smart system. it just makes the workload streamlined and consistent.

User friendly Support when needed program flexibility muti business use that ties what we do with our freight companys Recording of data - easy to look it up when needed to review

That when support is needed i have to leave a name and number for someone to call back, unfortunately there are times i need the issue resolved there and then. It would be nice to have a technical person visit our site once in a while - perhaps once every 3 months just to ensure that we are using the software to its full capabilities

Very positive and would recommend to anybody who works in Warehousing & Logistics.

The fact that it alleviates the need for writing manual connotes for couriers. We also use this for traceability when dispatching purchase orders to clients, via the 'reference' feature of the connote entry.

I found it slightly difficult to add 'Carriers' during the early stages of us using the system. This wasn't difficult in process, but more the fact you have to wait for this to be completed, even if needed urgently. However, this is a very minor thing on the grand scale of using such an easy system overall.

Abysmal. Outside of the technical support staff a complete waste of money and time. I can only hope that my ERP provider finds a product that already integrates with it's software for me to go onto.

We have already paid to format it to our ERP.

*The servers have crashed 3 times in the last month causing us to have to manually enter freight data. *We do not have access to the data we enter into the web login for reporting purposes. It is a complete waste of money * Stationery and labels are prohibitively expensive. The labels are 3 times the cost of name brand labels available on the market * The quality of the labels is abysmal. We are reprinting at least 50 labels a month and are losing countless other labels due to perforations not tearing or the labels sticking to our printers rollers because the perforations are so terrible * Every transport company we deal with hates IFS and constantly complains about the double and triple dipping IFS performs with all their added charges. Our transport providers should not be charged for accessing information we have loaded into IFS when that information could be just as easily be entered into the carriers systems free of charge. *The sales reps are terrible and in no way go out of their way to tailor a product to the customer or aid them in getting the most out of the product

Smartfreight is used for majority of the work load here. It is used daily to dispatch most of the goods for our customers. In the 5 years i have been using this program it has always been reliable.

The software is easy for people to learn and use throughout the day. I haven't had too many issues but If something did go wrong i can trust that the support team will be able to help me fix the problem promptly. being able to scan a barcode and have that connote pop up in front of you is so handy.

The way you have to log in can sometimes be a pain but its really not that big of an issue.

WE have had an excellent experience with SmartFreight. Easy to learn, greatly improves productivity due to it covering all our carriers and good value for money.

The biggest advantage is that it covers all our carriers which is 10+ It is very well set up and and easy to train any new employee. We came 10 years ago from manually writing con notes so the difference is outstanding. My decision to take on Smart Freight was one of the best I have done.

I honestly cannot think of one. All our requirements are covered

Customer service support is quite good, however I constantly get someone new every time I call - would be nice to have an allocated customer service support team member for Campbells so that they know the history of our previous contacts and support calls.

Works with both our carrier options - Australia Post and Fastway. Allows us to amend a consignment in the daily summary and reprint label before manifesting. Alerts us to any import errors and allows us to amend and print label

Integrates only with our CRM system NetSuite through a third party provider - Fronde. Label printing during bulk fulfillment process which occurs four times a year is EXTREMELY slow - have had this looked into about 10 times. Does not automatically select the cheapest freight option/carrier from options provided - needs to be manually selected by a Campbells team member.

Generally has worked quite well, especially for bulk consignments.

Enables our accounting package to generate consignments for several different courier companies relatively seamlessly.

Limitations in the software which don't allow more than one type of service to be used when generating a consignment. ie. Generating a 6 bottle label and a 12 bottle label for one customer consignment.

This software has made our despatching a lot more effective and efficient.

This product is simple to use and navigate. Gives us quick results with search function. Help desk is very quick to respond.

Don't really have anything that least like about the software product. If I had to comment on something it would be the reporting functions.

great for our business

I like the ease of using - organising my parcel to be delivered from my desk. System easy to understanding.

Only one issue - have to delete one saved contact on my list at a time, i usually have at least 20-30 i want to delete at one time and cant which is frustrating.

Almost to painful to us. Tracking a completed connote number is almost impossible, cancelling is a N/A in my opinion as its too painful to figure out... and reverse collections etc is just as painful

The prefills, stored addresses and choices of carrier

Everything accept the sending to page... Sorry

Customisation to suit requirements with Netsuite

Clunky and requires UI Update to seem more easy to use for warehouse staff. Not a main user however I believe it does the job but could do with a UI update to make it easier to use. Also more simple for people who havent used the product before.

One point of call, removing hand written documents.

Ease of use, in getting connote entered.

the main function sold to me, was either it will select a carrier from our list, based on quickest delivery or cheapest. Neither work, after repeated requests. This is a big issue for us to use general staff to us, as we have to have a particular staff member to control, so we dont send via the wrong carrier based on cost.

Support generally responsive. Good overall

It works most of the time It doesn’t break often

The interface of enterprise version is old. Ability to customize screens, carrier info and rules is difficult. It’s expensive compared to 2020 cloud solutions on the market

Easy to search and look up items shipped

There was talk about IFS doing insurance, this would be awesome and would save us a lot of time going through different couriers and getting insurance through them. Can someone revisit this.

Users have found good and easy to use, do not regret installation at all

Simple to train others on, versatility in adapting to individual needs, ad hoc reporting capabilities

Lead time to have changes uploaded, cost of ongoing uploads

Very good.

Uncomplicated to use but has plenty of detail.

It's price. As it is in competition with free software from most freight companies, I feel more people would use SmartFreight if it were more competitively priced.

Saves us labour due to the integration with ERP

Works will with SAP Business One ERP that we use

The cost per label and the fact that a lot of ransport Companies will not utilise the full operation due to being charged on top

Great value for money

Easy to use functionality and simple easy to use windows and very easy to teach new users

Some glitches with updates especially on the latest windows, but once resolved all is well again

difficult to handle excessive of orders!

generating consignment in batch sorting before printing label

system errors, and manifest error, issue of duplicated consignments and =waste of MONEY!!!

not able to book the pick ups directly with the carrier.

relatively easy to use to create connotes etc

a little clunky in regards to issues with freight dispatch notifications

Customer service is far from perfect - wait weeks and multiple follow ups for anything to happen Smartfreight need to tell clients before install what carriers provide DIFOT, integrations etc Great program for channeling all your freight in one place

Very user intuiative Ability to select carrier based on cost/ETA Ability to track DIFOT

Not being able to turn off particular carriers to particular zones/suburbs Not all Tier 1 carriers provide DIFOT/tracking Remote printing seems to break a lot

The ease of use to track consignments and follow up for customers

There isn't really anything to mention as a least.

we are pretty much happy with services

Quick customer service both online and over the phone

It takes time to learn and understand the software

It has automated our despatch process.

Needs more features like a quoting system for freight.

Time to train some-one its time consuming to enter all our freight dimensions into the one software

Combines all freight systems into the one place

Takes a while to get used to as is a little fiddly in some parts to use