All Switchboard Reviews

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Cathy

Environmental Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great Product

It was easy to install, my driver's didn't have a hard time getting used to using it. The cost per month is extremely nice. We would recommend to anyone looking for ELD's. The time it takes to get a replacement item is one of the drawbacks since it ships from Canada.

PROS

Monthly cost, east of installation. The videos were informative and it had all the features we were looking for in an ELD.

CONS

I can't ping my equipment when I need an update.

Reason for choosing Switchboard

Monthly cost was very important, the ease of installing on our trucks. The videos we watched were very good and informative. We really liked the salesman.

Reasons for switching to Switchboard

The cost with Teletrac was huge, terrible customer service.

Laura

Music, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2021

Nightly live-streaming with Switchboard

Overall we’re happy with the software - it’s easy to use and saves a lot of the hassle that normally comes with setting up several simultaneous livestreams on different platforms. It’s very convenient to just set up one stream feed that goes directly to Switchboard, and then just simply choose the platforms to push the stream to. I also like having the ability to create stream titles and templates.

PROS

My favorite feature of this software is the ability to livestream to multiple platforms simultaneously. My husband and I livestream music concerts every night on Facebook, YouTube, and Twitter.

CONS

I wish that there was an emergency customer service number to reach out to after-hours. There were a couple times when there were issues with the stream (the issue may or may not have actually been Switchboard-related - it could have been from my own encoder - but it was impossible to tell, and it would have been helpful to be able to reach out to Switchboard at that exact moment to troubleshoot). Customer service is overall good, and I’ve received prompt responses to my email queries during normal business hours; but since I livestream at night, I wish there was a way to get in touch during that time.

Michael

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

It's OK

PROS

It is quite easy to use and for the most art fits the needs of my specific use case. Canadian company/supplier. Good potential. Good pricing.

CONS

Can be quite buggy at times. Potential but advancement seems slow.

Reason for choosing Switchboard

Canadian Supplier, pricing

Steve

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

It's easy, just 4 "buttons"

I always was searching for pens, rulers, and glasses. No longer have to do that, and as also the administrator, I can correct my own mistakes and others.

PROS

The driver taps driver, then one of 4 "buttons" to change duty status.

CONS

It puts the driver in On Duty not driving if they forget to tap off duty. But I think that's the law.

Reason for choosing Switchboard

Used old hardware, low cost, just to get till insurance expired, sold trucks in anticipation, but loved the product so much that if it was no longer mandated, I'd still use it.

Reasons for switching to Switchboard

That's the last software I remember, after that I tried another one that went out of business. Switchboard used the same hardware I already had, but I was still prepared for multiple problems. Really none though. This is the first of 4 ELD's I tried that I spent more time driving than on hold with technical support.

MOIZ

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2020

THE REVIEW

ITS'S GOOD BUT CAN REALLY IMPROVE, WITH BETTER CALCULATED MILEAGE AND A BETTER APP, ALSO A AN ADMIN APP WOULD BE NICE

PROS

USER FRIENDLY, EVEN PEOPLE THAT AREN'T GOOD WITH TECHNOLOGY CAN USE IT

CONS

STILL NOT PROPERLY TESTED, MILEAGES ARE ALL OVER THE PLACE, CUSTOMER SERVICE IS REALLY POOR, THE APP SHOWS THE SAME UNIT IN DIFFERENT CITIES AT THE SAME TIME N THE APP

Reasons for switching to Switchboard

USER FRIENDLY

Dwain

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Satisfied from the very beginning.

We use the software everyday. It does everything we need it to. Almost to the point that we take it for granted just how well it works. And the support is what you would hope every companies support would be. Very very good.

PROS

When it came to having to purchase electronic log for my trucks, I found Switchboard to be the most competitively priced. Not knowing what to expect,it turned out to be better than I thought it would be. Especially being so reasonably priced.

CONS

Since which board is the only electronic log we have used. I don't have anything to compare it too. So I don't really have any cons.

Reason for choosing Switchboard

Price!

jas

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2020

Switch to Switchboard

PROS

great software very easy for drivers to use, none of my company drivers have complained about the software we went through multiple similar companies and this one is the best manuals and tutorials available in multiple languages

CONS

customer support team is not the fastest available but when they do call back they can help same with sales team after we purchased our original package we needed to buy some accessories later that year it took a couple of times to get a response from the team

Kamal

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2020

Overall good

Switchboard is easy to use but whenever there is an issue in software contact [SENSITIVE CONTENT HIDDEN] and he is the only one who has all the knowledge and can solve the problem on spot.

PROS

Easy to use and whenever i have questions I call [SENSITIVE CONTENT HIDDEN] and problem is solved

CONS

Like the software because it’s veryeasy to use

Manjit

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Satisfaction

We are using switchboard since Nov-2017. We are satisfied with the software and very satisfied with the customer service. Staff is very helpful and knowledgeable. We highly recommend this company.

PROS

Very easy to use. Knowledgable staff Customer service Price

CONS

Some time having issue with satellite (network) but easy to recoupe.

Sukh

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Easy to use Technology and friendly support

PROS

Ease of use for the drivers. Good interface for management staff.

CONS

I would recommend a use for better hardware.

Reason for choosing Switchboard

Ease of use, friendly support and fair prices.

Shawn

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Switchboard

PROS

Very easy to use. Simple and not to complicating

CONS

Sometimes the tracker stops working on my side but the support crew at switchboard always helps ASAP

Michalis

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

An excellent virtual switcher!

PROS

Very easy to use, excellent customer service!

CONS

It does not have an import procedure (CSV or Excel)

Reason for choosing Switchboard

A partner recommend it.

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