All TeamDesign Reviews
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Rebecca
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Best for Furniture
I have been on Team Design since the DAS days, I love it for furniture purchasing because it does just what it needs to do.
PROSI love that it is easy to use and figure out and easy to teach!
CONSThe reporting features are clunky, would like it to be easier to run reports. Also, would like to be able to add the valid through date for proposals when you print the proposal as apposed to have to putting it in the profile every time.
Reasons for switching to TeamDesign
I actually left a job because they used Chameleon. I had been on Team Design then moved to a new company because I could go back to Team Design!
Mary
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2022
TeamDesign Survey Review
I’ve used it since 1995, so of course I like it. I find that most dealerships only use a small portion of its features and don’t realize what it can do.
PROSProposal to invoice with only one entry (not available in other software at the time). “CAD” interface.
CONSInability to reconcile a range of bank transactions at once
Reason for choosing TeamDesign
Price
Reasons for switching to TeamDesign
Needed to tie everything together for purchase and project management. Electronic interfaces wit vendors.
Soda
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2022
TeamDesign is Good
It get's the job done; once you know how to use it and follow every CORRECT steps, it's good. But you need to know all this before using TeamDesign; because now I spend time correcting my errors I didn't know I made and the reports are not clean and correct to review.
PROSTeamDesign does get the job done with ordering and making documents needed (ie: proposals, invoices, reports)
CONSI just wish it was easier to learn EVERYTHING the Software can do; I've been using it for over 10 years but I still don't know how to simply run reports I need to for the owner and myself. And making errors/mistakes, it's hard to REVERSE and correct them.
Reason for choosing TeamDesign
I knew TeamDesign but I'm hearing a lot of new & good things about CET Designer.
Reasons for switching to TeamDesign
Being able to SIF a file from AutoCAD 20/20 CAP.
Tatjana
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Excellent Product
Excellent. Easy. I would have a party for all of tech support if I could ([SENSITIVE CONTENT], I'm looking at you!). I know I named [SENSITIVE CONTENT], but I just happen to normally get responses from him; however, every person I've worked with at Team Design has been absolutely professional and amazing to work with. We went from Quickbooks to Team Design and honestly, I couldn't be happier.
PROSCustomer Support is PHENOMENAL Implementation was easy because of the assistance from the Team Design implementation team. Once you've navigated the system a few times, you can see how intuitive it is. Ability to send POs (to some vendors) directly through the system is helpful. Reports are vast and helpful. The way the system integrates absolutely everything is incredibly helpful - my finances are tied to everything from my bank account to my purchase orders, it makes keeping track of everything very easy.
CONSHelp function not as robust or clear as it could be. Keywords can be helpful, but on the whole, I get a lot of answers I'm not looking for and honestly often I don't find what I need. Only some vendors can accept POs through Team Design and unfortunately, only 1 of mine does. Would love it if more would work with TD to implement this. I often get emails about such things as changing passwords and other system upgrades/changes. It's not until well after the fact that I realize these don't pertain to us since we use the system in the cloud. When those emails are sent, it can cause employees on the list to panic that something is going to change. That becomes hard to wrangle and when I say "it doesn't pertain to us", I receive, "If it didn't pertain to us, then why did they send it?"...to which I have no answer. Finally, ease of formatting forms. We received help setting up our forms, which was great, but I struggle with changes. It's very difficult.
Reasons for switching to TeamDesign
Quickbooks could not meet our needs as we grew.
Cindy
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The people that I interact with at eci provide exceptional customer service
The issue above was an exceptional example of eci going above and beyond to make our jobs on the dealerships easier and provide more efficiency. In the 15 years I've worked with eci I feel like some of their employees have become friends. They know what to expect when I call in. They know to just take over and drive my computer versus explaining technical language that I don't understand when I have issues. When we made the change to PSN several years ago, they were all exceptional in helping us all navigate that upgrade. They all treat you like a friend and not like a number. It's wonderful to have a team of such great people to work with. I believe in relationships of all kinds. If you build a relationship with the people you work with, it doesn't seem as much like work.
PROSI have been using Team Design software for 15.5 years now. Before I left my previous job three months ago, they were converting over to a different software. From the training I sat in on and the very short time I had some hands on with the new software, it seemed to me that Team Design was way more user friendly and definitely less complicated. More isn't always more. Sometimes less is more when it comes to daily use.
CONSThere was a time that processing government orders was difficult. The system wasn't set up at the time for pulling in direct bill orders through PSN without having to manually correct the pricing in Team design. I worked with the eci team and with a former Knoll employee consistantly for several months on this issue. Together, they were able to write a change into the software that allowed the system to determine multiple order types so that dealers could choose which ones we wanted to update costs on and which ones we didn't. That change made a huge impact on the time it took dealerships manually change pricing on direct bills versus the system doing that for us manual.
Frank
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Full featured software for Office Furniture Sales
Overall, we have been pleased with TeamDesign. It can do a lot of things that our previous program could not have done without a lot of development and time.
PROSTeamDesign has a full set of features for office furniture sales. It is particularly good for larger projects. It can be a bit cumbersome for transactional business.
CONSThe database and record locking is not fool-proof. We have had occasions where 2 different people have been creating 2 different proposals at the same time and end up working on the same proposal number. Also, it would be nicer if the database were set up on a relational database management system. Also, for transactional business, it can be a bit cumbersome. Fortunately, transactional sales are a minor part of our business.
Reasons for switching to TeamDesign
While the FileMaker app was more flexible and extensible, the integration with accounting software and other features, were not present and would have required costly development. We felt that TeamDesign was a better way to go as we grew.
Sharon
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Accounting Perspective
After using your product for 20+ years I feel I am quite capable of giving Team an honest review. There has been some issues over the years, but we have resolved (some with issues) them and moved on.
PROSI have been using Team Design since 2002. It has been through some changes...(Good and Bad) but so has every business! I rely heavily on the performance of Team Design in my daily work. I have been quite satisfied with Team over the years.
CONSI wish Team had a payroll integrated module.. I know you use a 3rd party vendor, but we have tried that and honestly is did not work for our company.
Reason for choosing TeamDesign
We spoke to other Dealers that were using Team and they gave their support to Team Design.
Reasons for switching to TeamDesign
Team is directly designed for the Office Furniture Industry. It encompasses all aspects of the business from proposals to purchase orders-delivery-accounting.
Maura
Commercial Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
AWE Corporate Interiors
Overall, it has been a good experience. Luke is AWEsome and really does everything he can to help when we need it.
PROSIt houses all of our projects in one location and is easy for our accountant to manage.
CONSWhen there are updates we often have issues. Something does not work, or is not processing correctly. It takes time away from working to have to call Team Design Help Desk to get things fix.
Brenna
Furniture, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Knowledgeable Customer Service Team
Customer service is top notch - they are kind, VERY patient and incredibly knowledgeable and the wait is not long at all.
PROSIt took me a moment to get used to the software, but with the help of the customer service team, I've finally gotten it and it's become easy to use. There's consistency throughout the software so once you understand how one thing works, you can intuitively get through the rest of the software. It's a great way to keep organized and to track a project from start to finish. There are several different options for reports.
CONSInitial learning was a little tough as I was used to contracting software such as Procore and Newforma and this is very different.
Bella
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Team Design user of 21 years
Have been using it since 2001. A good program for office furniture dealerships.
PROSThe program is a full cycle from start to finish. Simplicity, easy to use, cloud based
CONSReporting is not as advanced as it should be. Search feature must be developed.
Sheri
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
TD review
It works for what we need.
PROStracking orders once placed; the function to print to a document that i can custimize
CONSInventory Module; debit/credit memo's - hard to find past purchases therefore we no longer us the module; service work orders - tracking is lacking therefore we no longer us the module. Forms configurator is interesting to learn
Jared
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2022
Team Design
It will manage many years of company records
CONSVery cumbersome to use. Based on a very old platform and is slow to adopt and change based on user needs
Reason for choosing TeamDesign
We've been on TD for over 20 years. Will likely be making a switch if things don't improve
Rick
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Very happy
Overall easy to use program and makes sense.
PROSTailored toward furniture order placement and management.
CONSSeveral steps to complete certain tasks.
Joe
Business Supplies and Equipment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
TOI Team Design Review
Remote Access and reporting capabilities
CONSIt’s great on the front end but not user friendly on the accounting side (back end)