All TOTALogistix TMS Reviews
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Val
Verified reviewer
Sporting Goods, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
The first company in this category that is invested in our success
To have a business partner monitor usage of the software and follow up proactively after a new feature gets used just a few times to make sure everything is well is how it should be, but alas... The only time I have seen this happen is from TLX customer success team.
PROSSoftware is only as good as developers who enhance and improve it. TLX does it well.
CONSEstimating was loose & goose, surprises appeared into implementation.
Reasons for switching to TOTALogistix TMS
Horrible support and feature development by Process Weaver
Sarah
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
An Exceptional Resource
Our Account Manager [SENSITIVE CONTENT HIDDEN] is amazing. She has worked on a host of projects for us to customize this software to fit our business model and we are highly satisfied!
PROSOne of the best aspects of this software is the quoting tool. Prior to adding this option, I had to send out numerous emails as well as track the freight quotes coming back. This new feature has been a tremendous time-saver and has made me more productive overall. Additionally, our shipping department has benefitted immensely from the integration of BOL automation. Prior to this, they were handwriting BOL's and have commented on how professional their work looks now; not to mention the time savings it has brought them!
CONSOur team at TLX has worked tirelessly to iron out any kinks we have experienced along the way so I really have very little to complain about. If I had to choose something I would eliminate the logout feature until after hours. I have been in the middle of a quote and it has kicked me off. It is very easy to get back on but, that is the only small issue I have at times.
Fernando
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
FSI Review - Fernando B.
User experience is good for the most part. Any service issues are answered immediately.
PROSThe software serves its purpose. Very customizable for the business need.
CONSWe still need a inhouse solution to auto print documents after obtaining signatures.
JAMES
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
EASY TO USE SOFTWARE
I enjoy using this system and recommend it to anyone looking for a TMS.
PROSI like the simplicity of the software. It is created in a very straightforward manner allowing me to create and tender shipments for international, LTL, and FTL, collect or prepaid shipments to different pools of carriers.
CONSThe only thing is that the format allowed for international numbers needs to be improved, but that is it.
Denise
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Review of TMS
Overall this product has increased our productivity for daily shipments and made us more competitive in our market.
PROSTMS is vital to our daily shipping needs. We get last minute turn arounds and we can make this happen with use of this software.
CONSSometimes we have updates that have not yet synced with the software and this sometimes causes frustrating when you are working against the clock.
Bryan
Import and Export, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
TotalLogistix is a great company
My experience with TMS has been phenomenal . The support team is amazing and the actual software is easy to use and saves my company money .
PROSThe thing I like the most about the software is EVERYTHING about it . Software is very user-friendly and does no require much typing . The other feature I love about the software is the pallet scanning we are able to correct any mistakes before our customer is effected .
CONSI am very pleased with the software and have no complaints .
Salvatore
Consumer Goods, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Totalogistix - a TMS plus more
Easy for employees to learn, the company can customize for our needs and TLX also has a WMS features that we are using to cover for the fact that NetSuite has an very weak WMS module.
CONSImplementing a new TMS enable us to rethink the process; dealing with your own employees to create a new way forward can at times be frustrating
Reasons for switching to TOTALogistix TMS
Prior product was not customizable
Addison
Package/Freight Delivery, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
THE EASE OF SHIPPING
Love It!!
PROSHonestly, the customer service has been the BEST!!! I have been in logistics for years and by far this is the easiest program to use. And just every once in while, when I do have a question, there is always a friendly and helpful voice ready to help me.
CONSI haven't had many issues to mention thus far.
Todd
Warehousing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Performance
Overall experience has been positive, they are supportive and quick to try and solve the issues we have faced.
PROSEase of use and the employees were able to pick it up and pack with relative ease very fast.
CONSThey are working to get some bugs out like the reading of the weight on the scale and we still have issues with international shipments and PR.
Reasons for switching to TOTALogistix TMS
Xcarrier did not support out operation and never completed fixing the issues we had while using the system.
Nicholas
Wholesale, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Taking Transportation Management to the Next Level!
Utilizing this software has brought our operational performance to a higher standard. We are now able to streamline our fulfillment process, and have better visibility and control.
CONSAt the current moment, cannot come up with any negative aspects about this software.
Bill
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Totalogistix
Overall it has been a good addition to make my job more efficient.
PROSI like how easy it is to navigate the website. Very user friendly.
CONSNothing. I don't have any problems with the website.
Deborah
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Thumbs Up
Now getting my job done with increased volume accomplished.
PROSVery easy to use for the start. Increased work flow. Great access to information as needed.
CONSNothing at this time any problems are resolved ASAP
Holly
Consumer Goods, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Holly's opinion
Totalogistix is a great company to work with. Their staff is experienced, friendly, caring, professional and detailed oriented.
PROSEase of use, user friendly (to most), ability to get several rate quotes with a few key strokes.
CONSI really cannot think of any cons about the software at this time.
Reason for choosing TOTALogistix TMS
Unknown