It has just the right number of features needed by smes, doesn't load the solution with too many features which will never be used. Made in India product meets global standards

Email management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.

They are having high reluctance on offering discounts

i would still recommend the over all product. It does solve a basic need for data protection.

We have been using Blackbox for about 4 years now. The onitial reason this attracted us was for the baisc simplicity and addressing a basic need to conteol aceess to data. IP is the most important asset of a company. And systems, docuementation they way employees use and access it is very important to ensure business os safeguarded. Also there was a need for compliance. What we luke about the software is its ability to control basic access roghts feom a few clicks. ease of user deployment and on general the security and monitering features it has. We can say it has benefitted and fulfilled the basic task of forced data centralization.

the major problem we experince is related to the inter et becoming blocked many times on its own and the absence of an alarm system if a backup has not pccurred. although they configure a rwport which is sent on makl...but there is no physical trigger to show the admin that a backup did not occur. Also the limitation of users on the blackbox and its inability to ' add on' users beyond a cwrtain point. Hence its scalability. while the security features are good but there is no effective way to review the captured data and the data is not reported user wise. i.e user 'x' , lists of file accessed - lists of websites visited and lists of documents attachments copy/pastwd/ edited or if posaible attached to emails Their Web filter needs more work and it would be nice to see a more exhaustive list of sites blocked by default.

Got rid of hassles of integrating and maintaining multiple hardware and software for DLP storage cloud backup.

Dual profile feature enable, isolate, personal and enterprise data is very useful to prevent data leakage , black box duo support this feature.

difficulty to connect to same service engineer, call gets disconnected.

Excellent Value for money Meets our business objectives for data loss prevention and data backup

We are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Feature of autocratic centralization and back up reporting and auditing are excellent feature, we are no longer dependent on end user remembering to save the data on to a central drive, the minute they save the data it is saved in the central location only. A must use feature for all SMEs where we have so little time and so much to do and if data gets deleted it’s a huge hassle. I highly recommend it.

They have 100% advance payment policy and also having high reluctance on offering discounts, standard support hours are from 10AM to 6PM on week days, we need it from 09 AM .

Overall it is decent but with a lot of scope for improvement.

The mind is relaxed that there will not be any data loss.

We are habituated to vendors visiting us for immediate resolution. However, we are slowly getting used to the online resolution. The problem is sometimes it takes 4-8 hours or several days for a person to contact us. Sometimes a ticket is not resolved to satisfaction but it is unilaterally closed by your associate. Pl make it a point to ensure that the person who has sold us the product visits us once every 3-4 months to ensure we are getting proper support.

Good

Access control , DLP , Backup with email , Email control ,Role control ,Pen drive etc

Support - 24 * 7 required , Price Structure - at least for old customer price should be different , offline support required at least once in 6 month , Training session at least once in six month , AMC COST for should have some discount if customer goes for multiple year AMC in single stroke or customer who is taking the AMC regularly

It has been good and people have stayed with the company so it must be a good company.

WE have one stop solution for all our IT needs.A consultant for IT at price of a Box

Price is increasing continuously. Only online support is there. Could like local language support which is not there .Only English domination is there.

Very Good

Easy to use & security for data and easy policy making

Their standard support hours are from 10AM to 06PM, You have to upgrade the support contract to get 24/7 support and also need to close ticket within 2 days. Now we are not getting call from support engineer without escalation.

Satisfied.

Easy to Use. The security level of the software is very good. Can get the back up anytime. Customer support team is very reponsive.

AMC cost should be reduced. No offline support available.

its best solution for security Management so value for money

Auto back system, Data Security, Email Management

Unable to get Customizations to report like separate Gmail outward log, VPN Report

BLACKbox offered a single solution, to centralize all your data into a central folder, and not only that the feature of forced centralization greatly helped reduce data scatteredness. We are using all the features of data loss prevention and data theft prevention, Remote access over VPN to our tally.

No cons as such as it meets our business objective

Good Service

One box for DLP, data centralization, backup & storage, policies, it helped us quickly set up standard IT practices in our office.

should provide blackbox Support Mobile number for emergency .

Data security is the most attractive feature of this software. Overall easy to use.

Old and unwanted data need to be removed manually to create space in hard disk, which should be on automated.

overall good product

forced centralization and centrally backup

cost is high, support is online, not physical support is there

One Box solution for Data centralization,backup&dlp solution.

At Present Support is 10.00 Am To 06.00 Pm On Monday To Saturday it should Support Should be 365 Days 24 Hrs.

It is good.

We are using blackbox for Data centralization , secure data, Daily Auto Backup

quick response required, within 1 hour call back should come

Overall experience is very good.

Data access and security. Also automated Backup is very effective.

Too much support is required for setup and repeated

Data availablity and Security of data . More secure and robust software

Period product updates or new features roll out should be focused more.

Good Business Policy and Price Benefits

Cetralized Data Storage with regular backup and Theft Protection

Software Support delays. Should be available 24x7

Support we receive is very good.

Automatic Back up, Group Policies, Email Policies,

24/ 7 Support not available, high reluctance to offer discount,

Excellent

One box for DLP, data centralization, backup & storage, policies, remote access, it helped us quickly set up standard IT practices in our office. Email management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.

While sending and receiving Email it takes lot of time at least 10 minutes,

Dual profile feature enables isolate personal and enterprise data.

currently support is 10 To 6 pm Monday to Saturday. It should be 24/7

Backup automation, file sharing, data control

Nothing much to say now. Overallnprodcut and services are good

Meets business requirements. Needs small improvement in support.

Drives accessibility as per org policy . Vault & workspace

Understanding requirements from end user. Need same explanation for reoccurring issues...

Good

This software help us to protect our data.

I feel lots of restrictions, which could be minimized.