We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Very good product, probably our most important tool in our stack.

Very customizable, we create a lot of our own scripts to do custom things for clients.

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.

The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.

The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.

Out of the various Remote Monitoring and Management tools I have used this product seems to get most aspects of RMM tools right. And implementing it to your systems and to your clients can be mainly an easy experience.

ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.You can administer many tasks like Vulnerability Patching, silently deploying new software, checking the hardware details

The Desktop tool can be slow at times to load. Needing to clear the local cache to even load past the first splash screen.Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.

RMM, Scripting, Easy MSP setup and management of our clients systems.

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product.

This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.

QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.

It makes managing thousands of machines easy.

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I

We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.

Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed.

Can be a burden to setup and config Takes a good amount of training to really use it well Being good a scripting is a must

It's been positive, but I would recommend shopping around to get the best tool for your firm.

It packs a bunch of features and it's integration with ConnectWise manage is nice. The scripting is powerful.

Tool is very complex and even simple tasks can be tricky. Support for Automate is not nearly as good as with Manage. The product is expensive.

One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.

I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well.

Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product.

In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving. The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with.

Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

We've been using Automate for over a decade, and are currently in the process of migrating to Connectwise's replacement product. It has served us well, and given us tons of info to proactively resolve problems. It's remote access Software, Screen Connect, is also a God send.

The reporting and amount of data in the program is insanely big. Through PowerBI, I've been able to display a lot of this data to show our customers just how much we know.

The GUI hasn't had an update for so long and it does now fee very dated. It also slows down, he more clients you add.

Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.

Community (LabTechGeek) assistance, The ability to do anything you want with powershell, internal scripting and plugin access

Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

The customer support for connectwise is their largest downfall. The software is excellent but the support is not always what it should be.