NinjaOne

RATING:

4.8

(206)

About NinjaOne

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. What sets NinjaOne apart is its consistent #1 ranking in RMM, Endpoint Management, and Patch Management, as recognized on G2 and Gartner Digital Markets for the past six years. Additionally, NinjaOne is renowned for its world-class customer support, solidifying its position as the best-rated software in its category. NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

NinjaOne Pricing

For more detailed pricing information, contact NinjaOne directly.

Free trial: 

Available

Free version: 

Available

NinjaOne overview

NinjaOne Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NinjaOne

1 - 5 of 205 Reviews

Lucas

Information Technology and Services, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Feature Rich RMM for Modern Times!

User Profile

Jessica

Verified reviewer

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great RMM with additional capabilities continuously added - Great price!

PROS

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

CONS

Nothing - usually there is something, but I have no cons.

Reason for choosing NinjaOne

Combination of things: Price, implementation time, and their sales/tech team!

Reasons for switching to NinjaOne

Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!

Tomson

Civil Engineering, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2023

NinjaOne - Great potential

PROS

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

CONS

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Reasons for switching to NinjaOne

Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Jason

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

NinjaOne - You are asured to be kicked out of the system repeditivly.

Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.

PROS

Looks pretty and i would say that is where it ends.

CONS

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Mark

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Great Product - Continuing to add features

Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.

PROS

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

CONS

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.