WebTitan

RATING:

4.5

(258)

About WebTitan

WebTitan is a cloud-based internet security solution that monitors for viruses, ransomware, malware and more. It also provides web and DNS filtering control and is suitable for large and midsize businesses across all industries. Key features include content filtering, which includes bring your own device (BYOD) web filtering for employees’ personal mobile devices. The solution supports the implementation of different policies for different environments, which allows users to enable customized filter outcomes. Reporting, website whitelists and blacklists, configurable content filtering and support for multiple locations are also available. WebTitan offers various deployment options, including deployments for wifi providers, a cloud-based content filter for hots...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Overview

WebTitan Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for WebTitan

1 - 5 of 258 Reviews

User Profile

Syazila

Verified reviewer

Oil & Energy, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Really excellent in securing internet activity

WebTitan is my fast solutions for securing and shielding my internet connection health and preventing my computer from any attacks from spam and malicious attack.

PROS

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

CONS

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Henry

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

Positive experience

My overall experience with the software is very positive as with the whole site on one blocking system, but with instant access for staff with their PIN codes, it is a very quick, easy system to use. The main issue being end users keeping their PIN secure, however it is easy to see when the PINs were used and who they are linked too.

PROS

When using tis software in education, it can be difficult with blocks and filters. As an admin, you have to constantly add websites to black and white lists to block and allow a variety of different sites. As well as the usual block all that contain.....you can select individual sites, however with the function of adding a PIN for staff to allow then access to a site for an hour, this takes the workload off myself, but allows the teacher to get on with the task at and not disrupt the teaching of the student.

CONS

With the initial set up of the software, we had some teething problems, but the support staff were very useful in supporting the setup. The layout of the portal itself is a bit "all over the place" and not as logical as I would hope, but after a few clicks and getting use to the interface, you can do everything you need it to do.

Reason for choosing WebTitan

Main reasons were price and power of the software to block sites before they even come on site.

JUSTIN

Computer & Network Security, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2018

Not worth it, would much rather use opendns or webroot dns

CONS

Many invalid classifications, many issues with not receiving DNS responses. Single DNS server without backup DNS server

Vendor Response

Hi Justin, I'm very disappointed that you haven't had a good experience with WebTitan. This is not the case with our other 7,500 customers. I can't put think there is an issue with the set up. Could we have another look at it with you? It hasn't been our experience that we have had "Many invalid classifications" and just to update you we always have a backup DNS server. Our product is significantly more mature than the Webroot offering and is more affordable than OpenDNS. Can you drop me a mail and we can try to get to the bottom of the issues you experienced. Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ dgeary@TitanHQ.com

Replied August 2018

Terence

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

WebTitan

Works well.

PROS

Ease of use. Easy to integrate. Good support.

CONS

I don't have any cons. WebTitan works well right out of the box. I was up and running in no time.

Reason for choosing WebTitan

We use Securly to monitor our Chromebooks. WebTitan monitors student BYOD.

Reasons for switching to WebTitan

Ease of use.

Brad

Graphic Design, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Very pleasant experience.

The software is inexpensive compared to competitors, but does not lack in functionality, design, administration, and customer service. The roll-out was simple to both Mac and PC users. The reporting and dashboards are very informative and easy to understand. I am very pleased overall with this product.

PROS

The admin console for this product is simple, informative, and easy to navigate.

CONS

We had issues integrating with our existing endpoint protection software for our Mac users.

Reason for choosing WebTitan

WebTitan is a better fit than Cisco Umbrella for us due to cost, ease of use, and is not an overkill of functionality for our business needs.

Reasons for switching to WebTitan

Cost and ease of use.