Efecte IT Service Management
About Efecte IT Service Management
Efecte IT Service Management Pricing
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Most Helpful Reviews for Efecte IT Service Management
10 Reviews
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Efecte Self-service and Efecte ITSM opinion
We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others.
PROSEfecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.
CONSWe are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.
Reason for choosing Efecte IT Service Management
Price was at lower level then SeviceNow and functionality was similar. Also the size of the company was similar to our, so we thought the service will be at a good level.
Juhamatti
Higher Education, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Efecte ITSM
we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.
PROSPlatform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.
CONSUI is little bit oldish compared to peers, especially admin side.
Reason for choosing Efecte IT Service Management
Price
Reasons for switching to Efecte IT Service Management
Microsoft never really developed Service Manager product
Teppo
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Easy to modify
Good, but is not easiest system anymore.
PROSEasy to modify or even create new things, reporting is good (could be better)
CONSEfecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.
Jukka
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Agile all purpose Service Management system
Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course
PROSEasy to use and agile to develop all the features needed in order to successfully run service management.
CONSSelf-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.
Essi
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Reliable and easy to use
At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.
PROSThe best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.
CONSCurrently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.
Reason for choosing Efecte IT Service Management
I didn't work in our company, while they decided to buy this product, so I do not know why.