# Best Service Desk Software - 2026 Reviews & Pricing

> Find the best Service Desk Software for your organization. Compare top Service Desk Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/service-desk

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# Best Service Desk Software of 2026

Updated July 7, 2026

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1.  Popular Comparisons
2.  Related Software

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131 results

### Compare Products

Showing 1 - 25 of 131 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: NinjaOne

[NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

4.74

[(294)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments.... [Read more](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

### Best rated features:

Uptime Reporting

5.0

Approval Process Control

5.0

Patch Testing

5.0

Session Recording

5.0

[See all features](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#key-features)

### Plan

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#pricing-and-plans)

### Product: Freshservice

[Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)

4.54

[(750)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/)

### What users love

-   Flexible and automated ticket workflows
-   Reliable support and service delivery
-   Intuitive and clean user experience

### To take in mind

-   Tiered pricing and feature restrictions
-   Limited and inflexible reporting tools

### Best rated features:

Investigation Management

5.0

Drag & Drop

5.0

CRM

5.0

Assignment Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features)

### Starter

$19.00/month

Up to 1 Agent

### Growth

$49.00/month

Up to 1 Agent

### Pro

$99.00/month

Up to 1 Agent

[See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans)

### Product: Zendesk Suite

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support experience
-   Robust and flexible ticketing system
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and restrictive tiers
-   Email handling and notification issues
-   Limited and complex reporting tools

### Best rated features:

Configuration Management

5.0

Batch Communications

5.0

Online Forums

5.0

Account Management

5.0

### Worst rated features:

Widgets

2.7

Account Alerts

3.0

Interactive Content

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

### Product: SysAid

[SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)

4.54

[(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity. The platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)

### What users love

-   Responsive and helpful support team
-   Streamlined ticket handling workflows
-   Flexible platform personalization options

### To take in mind

-   Challenging and limited reporting tools

### Best rated features:

Multi-Channel Communication

5.0

Email Alerts

5.0

Supplier Management

5.0

Maintenance Management

5.0

### Worst rated features:

SSL Security

1.0

[See all features](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#key-features)

### Professional

$89.00/month

AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

### Enterprise

Custom

Pricing available upon request

Everything you get in Professional, plus the extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans)

### Product: Atera

[Atera](https://www.softwareadvice.com/help-desk/atera-profile/)

4.54

[(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more. Introducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/)

### What users love

-   Comprehensive remote management tools
-   Responsive and helpful support team
-   Robust and evolving feature set

### To take in mind

-   Cost concerns for smaller teams
-   Occasional slowness and lag issues

### Best rated features:

Service Request Management

5.0

Configuration Management

5.0

Network Resource Management

5.0

Network Security

5.0

### Worst rated features:

Chat/Messaging

2.0

Reporting & Statistics

3.0

[See all features](https://www.softwareadvice.com/help-desk/atera-profile/#key-features)

### Pro

$129.00/month

The Pro Plan includes basic features and integrations like remote management, monitoring and alerts and patch management.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans)

### Growth

$179.00/month

The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and further integrations. Users are also provided with a free trial.... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans)

### Power

$209.00/month

All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom asset types (up to 20) - File transfer (up to 50GB per month) - Audit log - 1 year retention - Data recovery - Eligible for Copilot (paid add-on)... [Read more](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/atera-profile/#pricing-and-plans)

### Product: ChangeGear

[ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/)

4.03

[(51)](https://www.softwareadvice.com/it-service/changegear-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. ChangeGear is available in both on-premise and cloud deployment for users’ convenience.... [Read more](https://www.softwareadvice.com/it-service/changegear-profile/)

### Best rated features:

Single Sign On

5.0

Ticket Management

5.0

Email Management

5.0

IT Reporting

5.0

### Worst rated features:

Project Management

3.0

Support Ticket Tracking

4.0

Knowledge Base Management

4.0

Issue Auditing

4.0

[See all features](https://www.softwareadvice.com/it-service/changegear-profile/#key-features)

### Product: Milvus

[Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)

4.84

[(298)](https://www.softwareadvice.com/it-management/milvus-profile/)

Best for:Ticket Management

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.... [Read more](https://www.softwareadvice.com/it-management/milvus-profile/)

### What users love

-   Intuitive and user-friendly design
-   Flexible and organized ticket workflows
-   Efficient and organized support operations

### To take in mind

-   Instability and slowness in remote access

### Best rated features:

Contract/License Management

5.0

Release Management

5.0

IT Asset Tracking

4.9

Ticket Management

4.8

### Worst rated features:

Real-Time Chat

2.0

Call Center Management

3.3

Customizable Reports

4.0

[See all features](https://www.softwareadvice.com/it-management/milvus-profile/#key-features)

### Basic

R$35.00/month

[See full pricing details](https://www.softwareadvice.com/it-management/milvus-profile/#pricing-and-plans)

### Product: LiveAgent

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.68

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

### Product: Desk Manager

[Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/)

4.82

[(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. Desk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/)

### Best rated features:

Contract/License Management

5.0

Project Management

5.0

Real-Time Reporting

5.0

CMDB

5.0

### Worst rated features:

Third-Party Integrations

3.0

[See all features](https://www.softwareadvice.com/itsm/desk-manager-profile/#key-features)

### Avançado

Custom

Pricing available upon request

Ideal para empresas emergentes ou de médio porte que buscam uma solução robusta de gerenciamento. Este plano oferece uma base sólida para otimizar processos e melhorar a eficiência operacional.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans)

### Pro

Custom

Pricing available upon request

Destinado a empresas de grande porte ou aquelas que estão em rápido crescimento. Com recursos adicionais em relação ao plano Avançado, é perfeito para organizações que buscam um equilíbrio entre funcionalidades e investimento.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans)

### Product: BOSSDesk

[BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)

4.66

[(140)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)

### Best rated features:

Mobile App

5.0

Customizable Branding

5.0

IT Asset Tracking

5.0

Customizable Fields

5.0

[See all features](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#key-features)

### Essential

$29.00/month

The Essentials plan is paid per user per month and billed annually. It also includes unlimted end users.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans)

### Professional

$29.00/month

The plan is billed annually and also includes all features from the Essentials plan.

### Enterprise

$69.00/month

The plan is billed annually and includes all features from the Essentials and Professioanl plans.

[See full pricing details](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans)

### Product: Re:amaze

[Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/)

4.85

[(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/)

### Best rated features:

Automated Routing

5.0

Real-Time Monitoring

5.0

Autoresponders

5.0

Interaction Tracking

5.0

[See all features](https://www.softwareadvice.com/service-desk/reamaze-profile/#key-features)

### Basic

$29.00/month

All features in basic for $59 flat rate per month for unlimited team members. 14-Day free trial is also available.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Pro

$49.00/month

14-Day free trial is also available.

### Plus

$69.00/month

14-Day free trial is also available.

[See full pricing details](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Product: Milldesk

[Milldesk](https://www.softwareadvice.com/help-desk/milldesk-profile/)

4.97

[(31)](https://www.softwareadvice.com/help-desk/milldesk-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.... [Read more](https://www.softwareadvice.com/help-desk/milldesk-profile/)

### Best rated features:

Workflow Management

5.0

Multi-Channel Communication

5.0

Activity Dashboard

5.0

Email Templates

5.0

### Worst rated features:

Incident Management

4.0

[See all features](https://www.softwareadvice.com/help-desk/milldesk-profile/#key-features)

### Basic

R$26.00/month

[See full pricing details](https://www.softwareadvice.com/help-desk/milldesk-profile/#pricing-and-plans)

### Product: Device42

[Device42](https://www.softwareadvice.com/network-access-control/device42-profile/)

4.78

[(82)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/)

### Best rated features:

Relationship Mapping

5.0

Tagging

5.0

Real-Time Notifications

5.0

Maintenance Management

5.0

[See all features](https://www.softwareadvice.com/network-access-control/device42-profile/#key-features)

### Free

$0.00

2-WEEKS FULL TRIAL

### Standard

$20.00/year

Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

### Premium

$36.00/year

Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

### Product: Cayzu

[Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/)

4.97

[(30)](https://www.softwareadvice.com/crm/cayzu-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries. Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries. With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.... [Read more](https://www.softwareadvice.com/crm/cayzu-profile/)

### Basic

$4.00/month

### Team

$9.00/month

### Pro

$19.00/month

[See full pricing details](https://www.softwareadvice.com/crm/cayzu-profile/#pricing-and-plans)

### Product: SolarWinds Service Desk

[SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/)

4.58

[(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.... [Read more](https://www.softwareadvice.com/crm/samanage-profile/)

### Best rated features:

Customizable Fields

5.0

Customizable Templates

5.0

Client Portal

5.0

CRM

5.0

[See all features](https://www.softwareadvice.com/crm/samanage-profile/#key-features)

### Essentials

$39.00/month

### Advanced

$99.00/month

### Premier

$124.00/month

[See full pricing details](https://www.softwareadvice.com/crm/samanage-profile/#pricing-and-plans)

### Product: Mint Service Desk

[Mint Service Desk](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/)

4.83

[(23)](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline. Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.... [Read more](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/)

### Best rated features:

Incident Management

5.0

Activity Tracking

5.0

Task Management

5.0

Capacity Management

5.0

### Worst rated features:

IT Asset Management

3.0

Multi-Channel Communication

3.0

Real-Time Chat

3.0

Incident Reporting

4.0

[See all features](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#key-features)

### MintSD Lite

$5.00/month

### MintSD Pro

$9.00/month

[See full pricing details](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#pricing-and-plans)

### Product: Infradesk

[Infradesk](https://www.softwareadvice.com/help-desk/infradesk-profile/)

5.0

[(17)](https://www.softwareadvice.com/help-desk/infradesk-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors. At its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization. Infradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.... [Read more](https://www.softwareadvice.com/help-desk/infradesk-profile/)

### Best rated features:

Task Management

5.0

Problem Management

5.0

Status Tracking

5.0

Mobile Access

5.0

### Worst rated features:

Inventory Management

4.0

[See all features](https://www.softwareadvice.com/help-desk/infradesk-profile/#key-features)

### Basic

R$69.90/month

[See full pricing details](https://www.softwareadvice.com/help-desk/infradesk-profile/#pricing-and-plans)

### Product: HelpSpace

[HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/)

4.80

[(30)](https://www.softwareadvice.com/crm/helpspace-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/)

### Best rated features:

Real-Time Notifications

5.0

Content Management

5.0

Task Progress Tracking

5.0

Task Management

5.0

### Worst rated features:

Customer Database

3.0

Catalog Management

4.0

Reporting/Analytics

4.0

[See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features)

### Basic

$25.00/month

[See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans)

### Product: HaloITSM

[HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/)

4.68

[(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems. Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/)

### Best rated features:

Remote Access/Control

5.0

Service Level Agreement (SLA) Management

5.0

Real-Time Reporting

5.0

Activity Dashboard

5.0

[See all features](https://www.softwareadvice.com/itsm/haloitsm-profile/#key-features)

### The ITSM System

£45.00/month

This plan is suitable for teams & companies that need to manage ITSM. Pricing varies based on the number of users, from 20-500 agents, and is billed annually. Available on-premise or hosted and includes all HaloITSM features.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans)

### Enterprise

Custom

Pricing available upon request

This plan is designed for organizations looking for an strategic partner. It offers all features in the ITSM System plan + volume discounts, an dedicated account manager, sandbox environment, and unlimited licenses.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans)

### Product: VobeSoft

[VobeSoft](https://www.softwareadvice.com/court-management/vobesoft-profile/)

4.87

[(23)](https://www.softwareadvice.com/court-management/vobesoft-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. Key features allow users to configure roles and rights for end-user groups, create custom web forms, customize workflows, plan resources and create work orders. VobeSoft enables managers to automate the billing process and sign digitally. Managers can keep track of history, deadlines and reminders to plan and create workflows. The chat feature enables users to communicate with each other in real-time. The solution lets businesses create triggers to automate notifications. The dashboard allows users to make notes, charts, lists and workflows to track tasks and project progress. VobeSoft offers integration with third-party solutions such as MailChimp, Office365, Dropbox and Drupal. Additionally, the solution lets businesses create and manage tickets for tasks and set their priority. Services are offered on a monthly subscription basis and customer support is available via phone and email.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/)

### Best rated features:

Calendar Management

5.0

Lead Generation

5.0

Reporting/Analytics

5.0

Sales Pipeline Management

5.0

### Worst rated features:

Access Controls/Permissions

3.0

Email Marketing

4.0

Document Management

4.0

[See all features](https://www.softwareadvice.com/court-management/vobesoft-profile/#key-features)

### Free

€0.00

Additional users cost €11 (€10 when billed annually) per user/mo.

### Basic

€110.00/month

Additional users cost €22 (€20 when billed annually) per user/mo. The plan price becomes €100/mo on yearly billing.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans)

### Standard

€660.00/month

Additional users cost €44 (€40 when billed annually) per user/mo. The plan price becomes €600/mo on yearly billing.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans)

### Product: ServoDesk

[ServoDesk](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/)

4.94

[(18)](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/)

### Best rated features:

Macros/Templated Responses

5.0

Remote Access/Control

5.0

Real-Time Chat

5.0

Call Center Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#key-features)

### Starter

£0.00/month

for four users Ideal for service desk for companies looking to grow but not sure if ServoDesk is the right fit. Sign up to an account FOC to realise the benefits of AI powered service management.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans)

### Foundation

£20.00/month

Service Management for organisations eager to grow.

### Professional

£40.00/month

The most popular plane for dynamic organisations wanting to improve service performance, retain talent in the organisation and grow the business using the latest AI tech.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans)

### Product: InvGate Service Management

[InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/)

4.62

[(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.... [Read more](https://www.softwareadvice.com/crm/invgate-profile/)

### Best rated features:

IT Asset Management

5.0

SSL Security

5.0

Problem Management

5.0

Help Desk Management

5.0

[See all features](https://www.softwareadvice.com/crm/invgate-profile/#key-features)

### Starter

$17.00/year

Up to 5 agents; $999 billed annually

### Pro

$40.00/year

From 6-50 agents

### Enterprise

Custom

Pricing available upon request

Unlimited agents

[See full pricing details](https://www.softwareadvice.com/crm/invgate-profile/#pricing-and-plans)

### Product: Orcatec

[Orcatec](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/)

5.0

[(14)](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries. Managing home services has never been easier with Orcatec. Whether you're a small business or a large enterprise, Orcatec provides the tools you need to manage everything in one place. Easily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more. With Orcatec, everything you need to run a successful service business from start to finish is in one place, making your work easier and more efficient. Join thousands of satisfied users and take your business to the next level. Features we offer: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting. Here are the industries Orcatec serves: HVAC, Plumbing, Construction, Appliance Repair, Home Cleaning, Electrician, Landscaping and Lawn, Home Renovation, Handyman, Automotive,Pest Control, Custom Home Building, Garage Door, Window Cleaning, Carpet Cleaning, Pool and Spa Service, Locksmith, Fireplace and Chimney, Roofing, Water Treatment, Alarm and Security,Irrigation, Painting Contractors, Fire Safety, Junk Removal,Computer Service, Moving, Snow Removal, Air Duct Cleaning, Property Maintenance, Remodeling, Concrete, Janitorial Services, Excavation, Demolition Contractor, Tree Care, Restoration, Flooring, Tiling, Drywall, Pressure Washing... [Read more](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/)

### Best rated features:

Lead Management

5.0

Lead Qualification

5.0

Interaction Tracking

5.0

Reporting/Analytics

5.0

[See all features](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#key-features)

### Free

$0.00/month

Free

### Basic

$19.00/month

### Basic +

$49.00/month

Request customer reviews for your social platforms with negative review protection Integration and data export Send equipment order to the distributor Track per job expenses, labor hours and profit See your field appointments on the map to minimize drive time Create and track all your recurring appointments and jobs such as Service Agreements Create and share tasks among company’s users See your users exact past and current location on the map... [Read more](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#pricing-and-plans)

### Product: Hipporello Service Desk for Trello

[Hipporello Service Desk for Trello](https://www.softwareadvice.com/form-builder/hipporello-profile/)

4.80

[(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.... [Read more](https://www.softwareadvice.com/form-builder/hipporello-profile/)

### Best rated features:

Workflow Automation

5.0

Forms Management

5.0

Forms Creation & Design

5.0

Alerts/Notifications

5.0

### Worst rated features:

Knowledge Base Management

3.5

Customizable Branding

3.7

Email Templates

4.0

[See all features](https://www.softwareadvice.com/form-builder/hipporello-profile/#key-features)

### Free

$0.00/month

### Premium

$10.00/month

Up to 250MB file sharing

### Enterprise

Custom

Pricing available upon request

Up to 250MB file sharing

[See full pricing details](https://www.softwareadvice.com/form-builder/hipporello-profile/#pricing-and-plans)

### Product: Tiflux

[Tiflux](https://www.softwareadvice.com/itsm/tiflux-profile/)

4.93

[(15)](https://www.softwareadvice.com/itsm/tiflux-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform. With Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports. Tiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.... [Read more](https://www.softwareadvice.com/itsm/tiflux-profile/)

1

[2](https://www.softwareadvice.com/service-desk/?page=2)[3](https://www.softwareadvice.com/service-desk/?page=3)[4](https://www.softwareadvice.com/service-desk/?page=4)[5](https://www.softwareadvice.com/service-desk/?page=5)[6](https://www.softwareadvice.com/service-desk/?page=6)

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