--- title: "Best Service Desk Software - 2026 Reviews & Pricing" description: "Find the best Service Desk Software for your organization. Compare top Service Desk Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/service-desk/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Service Desk Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Service Desk Software of 2026 Updated September 4, 2026 On this page 1. Popular Comparisons 2. Related Software Filter products 123 results ### Compare Products Showing 1 - 25 of 123 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: SysAid [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.54 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SysAid is an AI-powered IT Service Management (ITSM) and Enterprise Service Management (ESM) platform that serves small businesses, mid-market organizations, and Fortune 500 enterprises across education, healthcare, manufacturing, managed service providers, HR, and more. It combines a service desk, IT asset management, and workflow automation in one interface. SysAid is available cloud-based (SaaS) or on-premises, and can be procured through AWS Marketplace. Core features include ITIL 4-accredited incident, problem, change, request, and configuration management. The built-in AI suite handles ticket intake, auto-categorization, intelligent routing, sentiment analysis, and ticket summarization. A self-service portal and AI chatbot help end users resolve issues without contacting IT. Over 40 prebuilt AI agents automate tasks such as onboarding, license compliance, and workload balancing. IT asset management covers hardware and software inventory, patch deployment, and license tracking. No-code workflow automation handles approvals, escalations, and recurring tasks. ESM capabilities extend service management to HR, legal, and finance teams. Support is available via email, phone, live chat, and a knowledge base.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) ### What users love - Responsive and helpful support team - Streamlined ticketing and automation - Flexible platform customization options ### To take in mind - Challenging and limited reporting tools ### Best rated features: Supplier Management 5.0 Multi-Channel Communication 5.0 Service Reporting 5.0 Chat/Messaging 5.0 ### Worst rated features: SSL Security 1.0 Surveys & Feedback 3.0 [See all features](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#key-features) ### Professional $89.00/month AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) ### Enterprise Custom Pricing available upon request Everything you get in Professional, plus the extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.... [Read more](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/#pricing-and-plans) ### Product: Freshservice [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.55 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/) ### What users love - Efficient ticket handling workflows - Reliable support and service delivery - Intuitive and clean user experience ### To take in mind - Tiered pricing and added costs - Limited and inflexible reporting tools - Customization options are restricted ### Best rated features: Drag & Drop 5.0 Completion Tracking 5.0 Live Chat 5.0 Investigation Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features) ### Starter $19.00/month Up to 1 Agent ### Growth $49.00/month Up to 1 Agent ### Pro $99.00/month Up to 1 Agent [See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans) ### Product: Milvus [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.84 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/) Best for:Ticket Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.... [Read more](https://www.softwareadvice.com/it-management/milvus-profile/) ### What users love - Intuitive and organized interface design - Flexible and efficient ticket handling - Organized and responsive support tools ### To take in mind - Instability and slowness in remote access ### Best rated features: Contract/License Management 5.0 Release Management 5.0 IT Asset Tracking 4.9 Ticket Management 4.8 ### Worst rated features: Real-Time Chat 2.0 Call Center Management 3.3 Customizable Reports 4.0 [See all features](https://www.softwareadvice.com/it-management/milvus-profile/#key-features) ### Basic R$35.00/month [See full pricing details](https://www.softwareadvice.com/it-management/milvus-profile/#pricing-and-plans) ### Product: Desk Manager [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.82 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. Desk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/) ### Best rated features: Contract/License Management 5.0 Project Management 5.0 Real-Time Reporting 5.0 CMDB 5.0 ### Worst rated features: Third-Party Integrations 3.0 [See all features](https://www.softwareadvice.com/itsm/desk-manager-profile/#key-features) ### Avançado Custom Pricing available upon request Ideal para empresas emergentes ou de médio porte que buscam uma solução robusta de gerenciamento. Este plano oferece uma base sólida para otimizar processos e melhorar a eficiência operacional.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans) ### Pro Custom Pricing available upon request Destinado a empresas de grande porte ou aquelas que estão em rápido crescimento. Com recursos adicionais em relação ao plano Avançado, é perfeito para organizações que buscam um equilíbrio entre funcionalidades e investimento.... [Read more](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/itsm/desk-manager-profile/#pricing-and-plans) ### Product: Re:amaze [Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/) 4.85 [(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/) ### Best rated features: Automated Routing 5.0 Real-Time Monitoring 5.0 Autoresponders 5.0 Interaction Tracking 5.0 [See all features](https://www.softwareadvice.com/service-desk/reamaze-profile/#key-features) ### Basic $29.00/month All features in basic for $59 flat rate per month for unlimited team members. 14-Day free trial is also available.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans) ### Pro $49.00/month 14-Day free trial is also available. ### Plus $69.00/month 14-Day free trial is also available. [See full pricing details](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans) ### Product: Milldesk [Milldesk](https://www.softwareadvice.com/help-desk/milldesk-profile/) 4.97 [(31)](https://www.softwareadvice.com/help-desk/milldesk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.... [Read more](https://www.softwareadvice.com/help-desk/milldesk-profile/) ### Best rated features: Workflow Management 5.0 Multi-Channel Communication 5.0 Activity Dashboard 5.0 Email Templates 5.0 ### Worst rated features: Incident Management 4.0 [See all features](https://www.softwareadvice.com/help-desk/milldesk-profile/#key-features) ### Basic R$26.00/month [See full pricing details](https://www.softwareadvice.com/help-desk/milldesk-profile/#pricing-and-plans) ### Product: BOSSDesk [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.66 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) ### Best rated features: Mobile App 5.0 Customizable Fields 5.0 Customizable Forms 5.0 IT Asset Tracking 5.0 [See all features](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#key-features) ### Essential $29.00/month The Essentials plan is paid per user per month and billed annually. It also includes unlimted end users.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Professional $29.00/month The plan is billed annually and also includes all features from the Essentials plan. ### Enterprise $69.00/month The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Product: Cayzu [Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/) 4.97 [(30)](https://www.softwareadvice.com/crm/cayzu-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries. Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries. With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.... [Read more](https://www.softwareadvice.com/crm/cayzu-profile/) ### Basic $4.00/month ### Team $9.00/month ### Pro $19.00/month [See full pricing details](https://www.softwareadvice.com/crm/cayzu-profile/#pricing-and-plans) ### Product: Device42 [Device42](https://www.softwareadvice.com/network-access-control/device42-profile/) 4.78 [(86)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/) ### Best rated features: Tagging 5.0 Supplier Management 5.0 Real-Time Notifications 5.0 Maintenance Management 5.0 [See all features](https://www.softwareadvice.com/network-access-control/device42-profile/#key-features) ### Free $0.00 2-WEEKS FULL TRIAL ### Standard $20.00/year Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans) ### Premium $36.00/year Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans) ### Product: Mint Service Desk [Mint Service Desk](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) 4.83 [(23)](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline. Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.... [Read more](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) ### Best rated features: Incident Management 5.0 Activity Tracking 5.0 Task Management 5.0 Capacity Management 5.0 ### Worst rated features: IT Asset Management 3.0 Multi-Channel Communication 3.0 Real-Time Chat 3.0 Incident Reporting 4.0 [See all features](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#key-features) ### MintSD Lite $5.00/month ### MintSD Pro $9.00/month [See full pricing details](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#pricing-and-plans) ### Product: Infradesk [Infradesk](https://www.softwareadvice.com/help-desk/infradesk-profile/) 5.0 [(17)](https://www.softwareadvice.com/help-desk/infradesk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors. At its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization. Infradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.... [Read more](https://www.softwareadvice.com/help-desk/infradesk-profile/) ### Best rated features: Task Management 5.0 Problem Management 5.0 Status Tracking 5.0 Mobile Access 5.0 ### Worst rated features: Inventory Management 4.0 [See all features](https://www.softwareadvice.com/help-desk/infradesk-profile/#key-features) ### Basic R$69.90/month [See full pricing details](https://www.softwareadvice.com/help-desk/infradesk-profile/#pricing-and-plans) ### Product: HelpSpace [HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/) 4.80 [(30)](https://www.softwareadvice.com/crm/helpspace-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/) ### Best rated features: Real-Time Notifications 5.0 Content Management 5.0 Task Progress Tracking 5.0 Task Management 5.0 ### Worst rated features: Customer Database 3.0 Catalog Management 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features) ### Basic $25.00/month [See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans) ### Product: VobeSoft [VobeSoft](https://www.softwareadvice.com/court-management/vobesoft-profile/) 4.87 [(23)](https://www.softwareadvice.com/court-management/vobesoft-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. Key features allow users to configure roles and rights for end-user groups, create custom web forms, customize workflows, plan resources and create work orders. VobeSoft enables managers to automate the billing process and sign digitally. Managers can keep track of history, deadlines and reminders to plan and create workflows. The chat feature enables users to communicate with each other in real-time. The solution lets businesses create triggers to automate notifications. The dashboard allows users to make notes, charts, lists and workflows to track tasks and project progress. VobeSoft offers integration with third-party solutions such as MailChimp, Office365, Dropbox and Drupal. Additionally, the solution lets businesses create and manage tickets for tasks and set their priority. Services are offered on a monthly subscription basis and customer support is available via phone and email.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/) ### Best rated features: Reporting/Analytics 5.0 Lead Generation 5.0 Workflow Management 5.0 Sales Pipeline Management 5.0 ### Worst rated features: Internal Chat Integration 3.0 Access Controls/Permissions 3.0 Email Marketing 4.0 [See all features](https://www.softwareadvice.com/court-management/vobesoft-profile/#key-features) ### Free €0.00 Additional users cost €11 (€10 when billed annually) per user/mo. ### Basic €110.00/month Additional users cost €22 (€20 when billed annually) per user/mo. The plan price becomes €100/mo on yearly billing.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans) ### Standard €660.00/month Additional users cost €44 (€40 when billed annually) per user/mo. The plan price becomes €600/mo on yearly billing.... [Read more](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/court-management/vobesoft-profile/#pricing-and-plans) ### Product: ServoDesk [ServoDesk](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/) 4.94 [(18)](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/) ### Best rated features: Macros/Templated Responses 5.0 Remote Access/Control 5.0 Real-Time Chat 5.0 Call Center Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#key-features) ### Starter £0.00/month for four users Ideal for service desk for companies looking to grow but not sure if ServoDesk is the right fit. Sign up to an account FOC to realise the benefits of AI powered service management.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans) ### Foundation £20.00/month Service Management for organisations eager to grow. ### Professional £40.00/month The most popular plane for dynamic organisations wanting to improve service performance, retain talent in the organisation and grow the business using the latest AI tech.... [Read more](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#pricing-and-plans) ### Product: HaloITSM [HaloITSM](https://www.softwareadvice.com/itsm/haloitsm-profile/) 4.68 [(44)](https://www.softwareadvice.com/itsm/haloitsm-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems. Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/) ### Best rated features: Real-Time Reporting 5.0 Remote Access/Control 5.0 Asset Lifecycle Management 5.0 API 5.0 [See all features](https://www.softwareadvice.com/itsm/haloitsm-profile/#key-features) ### The all-in-one for everyone £49.00/month This plan is suitable for teams & companies that need to manage ITSM. Pricing varies based on the number of users, from 20-500 agents, and is billed annually. Available on-premise or hosted and includes all HaloITSM features.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans) ### Enterprise £40.00/year This plan is designed for organizations looking for an strategic partner. It offers all features in the ITSM System plan + volume discounts, an dedicated account manager, sandbox environment, and unlimited licenses.... [Read more](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/itsm/haloitsm-profile/#pricing-and-plans) ### Product: Orcatec [Orcatec](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/) 5.0 [(14)](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries. Managing home services has never been easier with Orcatec. Whether you're a small business or a large enterprise, Orcatec provides the tools you need to manage everything in one place. Easily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more. With Orcatec, everything you need to run a successful service business from start to finish is in one place, making your work easier and more efficient. Join thousands of satisfied users and take your business to the next level. Features we offer: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting. Here are the industries Orcatec serves: HVAC, Plumbing, Construction, Appliance Repair, Home Cleaning, Electrician, Landscaping and Lawn, Home Renovation, Handyman, Automotive,Pest Control, Custom Home Building, Garage Door, Window Cleaning, Carpet Cleaning, Pool and Spa Service, Locksmith, Fireplace and Chimney, Roofing, Water Treatment, Alarm and Security,Irrigation, Painting Contractors, Fire Safety, Junk Removal,Computer Service, Moving, Snow Removal, Air Duct Cleaning, Property Maintenance, Remodeling, Concrete, Janitorial Services, Excavation, Demolition Contractor, Tree Care, Restoration, Flooring, Tiling, Drywall, Pressure Washing... [Read more](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/) ### Best rated features: Lead Management 5.0 Lead Qualification 5.0 Interaction Tracking 5.0 Reporting/Analytics 5.0 [See all features](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#key-features) ### Free $0.00/month Free ### Basic $19.00/month ### Basic + $49.00/month Request customer reviews for your social platforms with negative review protection Integration and data export Send equipment order to the distributor Track per job expenses, labor hours and profit See your field appointments on the map to minimize drive time Create and track all your recurring appointments and jobs such as Service Agreements Create and share tasks among company’s users See your users exact past and current location on the map... [Read more](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/construction/document-decisioning-suite-profile/#pricing-and-plans) ### Product: SolarWinds Service Desk [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.58 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.... [Read more](https://www.softwareadvice.com/crm/samanage-profile/) ### Best rated features: Customizable Fields 5.0 Customizable Templates 5.0 Client Portal 5.0 CRM 5.0 [See all features](https://www.softwareadvice.com/crm/samanage-profile/#key-features) ### Essentials $39.00/month ### Advanced $99.00/month ### Premier $124.00/month [See full pricing details](https://www.softwareadvice.com/crm/samanage-profile/#pricing-and-plans) ### Product: Tiflux [Tiflux](https://www.softwareadvice.com/itsm/tiflux-profile/) 4.93 [(15)](https://www.softwareadvice.com/itsm/tiflux-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform. With Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports. Tiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.... [Read more](https://www.softwareadvice.com/itsm/tiflux-profile/) ### Product: Hipporello Service Desk for Trello [Hipporello Service Desk for Trello](https://www.softwareadvice.com/form-builder/hipporello-profile/) 4.80 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.... [Read more](https://www.softwareadvice.com/form-builder/hipporello-profile/) ### Best rated features: Workflow Automation 5.0 Forms Management 5.0 Forms Creation & Design 5.0 Alerts/Notifications 5.0 ### Worst rated features: Knowledge Base Management 3.5 Customizable Branding 3.7 Email Templates 4.0 [See all features](https://www.softwareadvice.com/form-builder/hipporello-profile/#key-features) ### Free $0.00/month ### Premium $10.00/month Up to 250MB file sharing ### Enterprise Custom Pricing available upon request Up to 250MB file sharing [See full pricing details](https://www.softwareadvice.com/form-builder/hipporello-profile/#pricing-and-plans) ### Product: InvGate Service Management [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) 4.62 [(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.... [Read more](https://www.softwareadvice.com/crm/invgate-profile/) ### Best rated features: IT Asset Management 5.0 SSL Security 5.0 Problem Management 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/crm/invgate-profile/#key-features) ### Starter $17.00/year Up to 5 agents; $999 billed annually ### Pro $40.00/year From 6-50 agents ### Enterprise Custom Pricing available upon request Unlimited agents [See full pricing details](https://www.softwareadvice.com/crm/invgate-profile/#pricing-and-plans) ### Product: Hornbill [Hornbill](https://www.softwareadvice.com/it-service/hornbill-profile/) 4.70 [(30)](https://www.softwareadvice.com/it-service/hornbill-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee experience, information technology (IT) and human resource (HR) teams. It enables employees to collaborate on projects, generate custom reports, manage tasks and capture and store business data in a centralized repository. Professionals can use the application to create, manage and control shared inboxes to communicate with internal and external stakeholders. It offers a host of features such as an activity dashboard, auditing, knowledge management and more. Additionally, it allows customer experience (CX) teams to create interactive content, share ideas and feedback with team members, maintain service catalogs and resolve customer queries and issues. Hornbill comes with an application programming interface (API), which supports integration with various third-party platforms such as Box, Buffer, Slack, Salesforce, Microsoft Azure, Jira, Trello, Workday and more. Pricing is available on request and support is extended via phone, email and documentation.... [Read more](https://www.softwareadvice.com/it-service/hornbill-profile/) ### Best rated features: Ticket Management 5.0 Email Management 4.3 Service Level Agreement (SLA) Management 4.3 Self Service Portal 3.7 ### Worst rated features: Mobile Access 2.0 Knowledge Base Management 3.5 Self Service Portal 3.7 [See all features](https://www.softwareadvice.com/it-service/hornbill-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/it-service/hornbill-profile/#pricing-and-plans) ### Product: Canfigure [Canfigure](https://www.softwareadvice.com/cmms/canfigure-profile/) 4.70 [(23)](https://www.softwareadvice.com/cmms/canfigure-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business. Canfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement. Canfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.... [Read more](https://www.softwareadvice.com/cmms/canfigure-profile/) ### Best rated features: Preventive Maintenance 5.0 Dashboard 5.0 Incident Management 5.0 Email Management 5.0 [See all features](https://www.softwareadvice.com/cmms/canfigure-profile/#key-features) ### Tier 1 SME: < 100 Employees $395.00/month First 5 users included. Additional users $50 per user per month. ### Tier 2 Enterprise: > 100 Employees $795.00/month Priced according to modules and integrations required. Register for pricing. [See full pricing details](https://www.softwareadvice.com/cmms/canfigure-profile/#pricing-and-plans) ### Product: ProProfs Help Desk [ProProfs Help Desk](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/) 4.86 [(14)](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams. Key features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration. ProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.... [Read more](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/) ### Best rated features: Customizable Branding 5.0 Support Ticket Management 5.0 Self Service Portal 5.0 Macros/Templated Responses 5.0 ### Worst rated features: Automated Routing 4.0 [See all features](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/#key-features) ### Single User (Free) $0.00 For growing businesses ### Team (2+ Users) $19.99/month Team (2+ Users) plan billed annually at $239.88 per user/year. [See full pricing details](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/#pricing-and-plans) ### Product: Conclusion [Conclusion](https://www.softwareadvice.com/crm/conclusion-profile/) 4.78 [(18)](https://www.softwareadvice.com/crm/conclusion-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications. The application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executives can utilize custom forms and guidelines to streamline communication and identify high priority queries by using dynamic SLA views. Conclusion offers integration with various third-party platforms such as Kerberos, JIRA, Active Directory and more. Pricing is available on request and support is provided via email and phone.... [Read more](https://www.softwareadvice.com/crm/conclusion-profile/) ### Best rated features: Knowledge Base Management 5.0 Support Ticket Management 5.0 Service Level Agreement (SLA) Management 5.0 Alerts/Notifications 5.0 ### Worst rated features: Process Modeling & Designing 3.0 Collaboration Tools 3.5 Contract/License Management 4.0 [See all features](https://www.softwareadvice.com/crm/conclusion-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/crm/conclusion-profile/#pricing-and-plans) ### Product: USU Knowledge Management [USU Knowledge Management](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/) 4.78 [(18)](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications. Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors. Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base. It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/) ### Best rated features: Discussions/Forums 5.0 Multi-Channel Communication 5.0 Catalog Management 5.0 Access Controls/Permissions 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/#key-features) ### Basic $10.00/month [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/service-desk/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/service-desk/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/service-desk/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/service-desk/?__ai_markdown=true&page=5) ## Popular Comparisons [ Milvus vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/246233-milvus/)[ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ SysAid vs SolarWinds Service Desk ](https://www.softwareadvice.com/crm/samanage-profile/vs/sysaid-it-crm/)[ TeamDynamix vs ManageEngine ServiceDesk Plus ](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/teamdynamix/)[ Remote Monitoring and Management vs Autotask PSA ](https://www.softwareadvice.com/help-desk/atera-profile/vs/autotask-psa/) ### Related Service Desk Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/)