--- title: "Re:amaze Software Reviews, Demo & Pricing - 2026" description: "Review of Re:amaze Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/service-desk/reamaze-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Re:amaze Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/)[Alternatives](https://www.softwareadvice.com/service-desk/reamaze-profile/alternatives/) # Re:amaze Review From $29-$69/month Free trial 3 plans Wondering if Re:amaze is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Re:amaze 4.8 [(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/) Pricing Starting at $29.00 per user per month ### About Re:amaze Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat. Do you work for Re:amaze? [Manage this product listing](https://www.g2.com/products/re-amaze/claim_requests/new?auto=true) Wondering if Re:amaze is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Re:amaze User Interface ## Popular Re:amaze Alternatives Main Product Re:amaze 4.8 [(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.80Value for money - 4.82Customer support - 4.75Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1006)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(526)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18813)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Re:amaze Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 per user, per month Plan includes: - Basic Reporting - Chatbots - Cues (Proactive Messages) - Customer Intents - Live Chat - Public/Internal FAQ - Response Templates - Social Media Channels - Unlimited Email Inboxes - Website Integration Read More Pro $49.00 per user, per month Plan includes: - Advanced Reporting - Custom Hosted Domain - Customizable Email Appearance - Live Chat - Live View of Site Visitors - Manage Multiple Brands in One Account - Public/Internal FAQ - SMS and Voice Channels - Social Media Channels - Status Page Read More Plus $69.00 per user, per month Plan includes: - Customizable Staff Roles - Departments (Staff Groups) - Live Chat - Live View of Site Visitors - Manage Multiple Brands in One Account - Peek (Live Screensharing) - Public/Internal FAQ - Social Media Channels - Staff Performance Reporting - Staff Shifts and Vacation Days Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Re:amaze Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Re:amaze API Autoresponders Call Center Management Canned Responses Catalog Management Chatbot Chat/Messaging Configurable Workflow Content Management CRM Customer Engagement Customer Support Customizable Branding Customizable Forms Customizable Templates Dashboard Document Storage Email Management Email Templates Engagement Tracking Full Text Search Geotargeting Inbox Management Interaction Tracking Knowledge Base Management Knowledge Management Live Chat Mobile Access Mobile App Monitoring Offline Form Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting & Statistics Screen Sharing Search Search/Filter Social Media Integration Support Ticket Management Support Ticket Tracking Tagging Templates Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Web Notifications ## Re:amaze Integrations Shopify Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ShipStation Integration rated undefined from -1 review See all 15 integrations ## Re:amaze User Reviews ## Re:amaze customer ratings - Overall rating: 4.8/5 - Total reviews: 53 ### Rating distribution - 5 stars: 46 reviews (87%) - 4 stars: 6 reviews (11%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.8/5 --- ### An Affordable Solution for Customer Service Communication - Overall rating: 5/5 - Reviewer: Stacy W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has allowed us to efficiently respond to customers in a timely manner increasing the spending confidence knowing they are getting their questions answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company. #### Cons We have, yet, to discover the cons of this software. Everything so far has been operating smoothly. --- ### Keeps us connected with customers - Overall rating: 5/5 - Reviewer: Justin C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this app daily for all of our customer interactions. It has helped us gain a reputation in our industry for exceptional customer support. Our reviews submitted by customers mention this often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how I can switch between the mobile and browser versions depending on where I am, whether at my desk or out and about. This allows me to rapidly reply to customer questions and also not allow any to accidentally go unanswered. Two features would really be quite valuable to me: 1) If composing a reply on, e.g., mobile but then not getting a chance to finish, having that partial reply automatically populate on my browser version when I open that ticket, allowing me to finish the reply seamlessly. 2) As I type replies, have Reamaze do background searches for similar replies and allow me to quickly cut-n-paste from existing, older tickets. For example, I often send URLs to customers for products they are looking for. If I type part of the product name, have it suggest that product's URL so I don't have to go look it up in another browser tab, copy/paste, etc. Otherwise, I do like the response templates and help articles but they sometimes aren't quite flexible enough for these sorts of quick responses. I also like how it seamlessly integrates with facebook messenger and other social media platforms. #### Cons Sometimes the mobile app crashes when typing replies (iphone 8+/latest IOS) which gets irritating. #### Reasons for switching to Re:amaze This was much better in every way except having to pay for it! --- ### Basic customer support option - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was pretty simple to set up and get started. #### Cons Not very robust, customer support is not super helpful, things disconnect frequently. --- ### Easy setup and great at helping provide 5 star customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff. Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze. Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app. We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages. Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up. #### Cons Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts. Other than this it's perfect #### Vendor response Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback. Replied July 2018 --- ### Easy and Affordable - Overall rating: 5/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ReAmaze has simplified our customer service workflow immensely, and has, over the years we've been using them, added many features that are incredibly helpful. Website integration is seamless, and performance has been extremely reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros ReAmaze has all of the features I need for my small business customer service, without all the bloated features of some of their competitors. It's lean, affordable, and completely effective. I've been using it for years and have no complaints. #### Cons I have to reach a bit to find something that I don't love about ReAmaze, but I'm not a massive fan of the format on the shout boxes. They're a bit confusing for some users. #### Reasons for choosing Re:amaze Price and simplicity --- ### One of the best platforms - Overall rating: 5/5 - Reviewer: Haleigh V. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I really like this and recommend it to anyone with an e-commerce site #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to contact customers and stay on top of issues. #### Cons Sometimes the site is a bit laggy and I have to refresh the screen --- ### Reamaze Rules - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is aMaZinG #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side. #### Cons If I had to pick a con about this software, it would be the fact that I am addicted to it. --- ### Great to manage your jobs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 would reply to customers with again #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros -Tagging emails to track the status - Setting reminders to clear your inbox of emails on hold - Set "departures" to keep emails/jobs organized - integrates well with Shopify orders #### Cons -I wish you could see the description of tags when applied to emails -Hope that there is more integration with triggering events when detecting actions taken from shopify --- ### Awesome solution for multiple email sources - Overall rating: 5/5 - Reviewer: Brie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Optimized response times, solutions to clients problems can be found faster, when not spending time conecting to multiple accounts. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ability to have all messages, emails, notifications in one place. #### Cons Not fully compatible woth all social media ( instagram messages don’t come through ) --- ### Fantastic Support Software - Overall rating: 5/5 - Reviewer: Richard K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, implements with social media, implements with ecommerce website, includes help desk software. #### Cons Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc. #### Reasons for switching to Re:amaze The functionality and simplicity of Reamaze over Teamwork was amazing. --- Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/) ## Re:amaze Popular Comparisons [Tidio vs Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/service-desk/reamaze-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **6** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (832) Recently recommended **2** times Stuck Between Options? 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