Ivanti Neurons for ITSM
About Ivanti Neurons for ITSM
Ivanti Neurons for ITSM Pricing
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Most Helpful Reviews for Ivanti Neurons for ITSM
1 - 5 of 11 Reviews
Barak
Verified reviewer
Warehousing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Very Customizable
So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.
PROSYou seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.
CONSThe customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.
Reasons for switching to Ivanti Neurons for ITSM
Spiceworks is free and not robust.
Marko
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Simple to use remote support tool
I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.
PROSReliable and simple to use tool for remote access and support, it offers extended device information
CONSNot able to send windows shortcuts, not able to send sound.
Matt
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2021
Landesk is a decent ticketing solution
I like that you can have multiple databases synced together.
CONSRemote tool doesn't always work well. Wish the ticket search was better.
Reasons for switching to Ivanti Neurons for ITSM
Corporate decision.
Brandon
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
A no-frills incident and service request management platform that does its job.
It is a no frills service management solution that does work. There may be better out there.
PROSEverything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.
CONSinterface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.
Angela
Verified reviewer
Higher Education, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Easy Work Orders and so much more!
The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.
PROSThere is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.
CONSI don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.