NestDesk

RATING:

5.0

(3)

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Overview

Reviews

About NestDesk

NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service into a profitable sales channel with NestDesk. It centralizes customer messages from multiple channels, including Facebook Messenger, Live Chat, etc. into one inbox. Rather than switching tabs, merchants can keep track of all conversations and view customer profiles shown next to each conversation. Especially, NestDesk enables support agents to create or edit orders on behalf of customers just from the chat dashboard. It shortens the customer buying process and makes them happier. What's more, NestDesk empowers customers by offering self-servi...

NestDesk Pricing

Please contact NestScale for pricing details.

Free trial:

Not Available

Free version:

Available

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NestDesk Reviews

Overall Rating

5.0

Ratings Breakdown

(3)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for NestDesk

3 Reviews

Write a Review

Bret

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Customer Support is Exceptional

Can't wait to try their other Apps. Great team!

PROS

Easy to set up and get going. It is clear that this live chat will be superior to others as you are able to create an order in the chat and send a url of the drafty order to the customer. Being able to manage the team and oversee their interations is great too. We used to use the standard Shopify chat but need the upgrade without having to fork out for another expensive additon. Really really happy.

CONS

While there have been a couple of instances with the notifications and the pre-chat survey, the team are so quick to assist and make sure the app is working as YOU would like.

Reason for choosing NestDesk

Were very attentive to answer my concerns

Reasons for switching to NestDesk

on customers' mobile divices the chat box would open and wouldn't close and frustrate the customers. Tried uninstalling it and installing but it couldn't be fixed and no customer support.

Marc

Food & Beverages, 2-10 employees

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Great Customer Service

PROS

Easy to install. Nice Free Feature without forcing into a payment plan.

CONS

Not all features work at first try. BUT they are pretty helpful and working on every issue, till it's solved.

Karen

Furniture, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2023

Easy to use APP

It's a very good app. Easy to set up and use it. Quickly to get the message from the customer. It's very helpful to create orders/draft orders in the conversation. Very good support team. They are very helpful and quickly to solved the any issues.

PROS

1. Can create orders / draft order in conversation.2. Easy to tag products in conversation.3. Can get multi social into one inbox'4. Can get the customer's name in conversation5. Easy to set up the widget design6. Easy to send Marco7. Provide the inner notes

CONS

1. Cannot see what products are added to this customer's shopping cart in conversation.