Good overall experience, easy to navigate and interrogate with many benefits to be had currently and even more so as we work to enhance further.

Real live data on status of our containers all in one place instead of having to interrogate all of the individual shipping websites. Also numerous filters to interrogate your data and usefull live board to share specific information privately to other parties. Accurate information on dwell times and pinch points on the journey of your container to understand your lead times.

Once we have all API connectivity and we can see our ref data connected to our containers i cannot think of any particular cons to this product

Friendly team, superb customer service, keen to learn about our business needs and adjust the system to it. Very smooth relationship so far.

Transparent overview of your Supply Chain and brilliant visualization. Scroll over the ships and you know what products are close to arrive. Easy search function to keep an eye on critical products (you can also flag them to see those on the landing page). Creation of boards to share with your team or other stakeholders. Carbon emissions reporting included, which will become more important for Scope 3 reporting. An overall great tool to keep an eye on your Supply Chain.

There is not a lot to add here. The team is going the extra mile for you to come up with new software tools or workarounds where needed. But there are two areas for improvement: 1. Development of an App 2. Using of the BOL instead of just the container number

quick and easy to get shipment updates and correct ETA I like that new elements are being continually added, amended ect to system so that Beacon are clearly changing with the industry Customer service support is fantastic, when do have issues get quick response to answer/fix.

It is built around containers, for shipments of more then 1 container per BOL which we as a company mainly have (shipments of 10-20 containers per BOL) we cannot use the system to it's full potential I would also like to have more control over customization of how the system displays data.

1st class, support provided more than justified our decision to nominate Beacon

The professional partnership and willingness to work with us to deliver a control tower solution tailored to our needs. We always Beacon was fully engaged in meeting our own internal targets.

We have found nothing to dislike, support has been first class.