Find the best Shipment Tracking Software
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WISMOlabs is a Post-Purchase experience, marketing, and communication platform for eCommerce retailers. It is a shipment tracking platform taken to the next level. WISMOlabs keeps consumers in the loop between the time when the ...Read more about WISMOlabs
Shipup is a shipment tracking solution built for a post-purchase experience that empowers online retailers to reclaim the post-purchase conversation. Shipup provides online retailers with homogenized carrier data, enabling them to...Read more about Shipup
Shipwell is a tech-enabled, fully connected logistics ecosystem designed for shippers and 3PLs looking to reduce operational costs. This cloud-based platform uses real-time data and machine learning to reduce waste and friction, d...Read more about Shipwell
PackageX Ship is designed to digitize and optimize your shipping operations. It enables different businesses and industries to ship packages at competitive rates and generate shipping labels within seconds. Moreover, you can also ...Read more about PackageX Ship
Narvar is a cloud-based customer experience management solution, designed to help retailers manage returns and exchanges, track packages and connect with customers via messaging. Supervisors can monitor delivery exceptions and r...Read more about Narvar
PCS provides all-in-one cloud-based transportation management software designed to streamline and optimize every aspect of your logistics processes. Revolutionize your shipping operations with PCS PrimeExpress’ cutting-edge Transp...Read more about PCS TMS
Shippers with LTL, FTL, and/or Parcel have found a home with Freightview's multi-modal TMS. We allow you to pull in your negotiated LTL & Parcel rates as well as interact directly with carrier partners via the Spot Quote / Volume...Read more about Freightview
ShippyPro is the complete shipping software for eCommerce that helps worldwide merchants manage shipping, tracking, and managing returns for their orders. The platform enables businesses to view and manage all their operations via...Read more about ShippyPro
Detrack is a powerful delivery management software that lets you track your vehicles live on a map and capture real-time electronic proof of delivery (E-POD) using just our iOS / Android app. Our apps have been translated into 26 ...Read more about Detrack
ClickPost is the world's fastest-growing Cloud-based solution for e-commerce companies who want to streamline and automate their logistics processes while providing a fantastic post-purchase shipping experience to their customers....Read more about ClickPost
FreightPOP is a cloud-based freight management solution that helps businesses manage the entire freight shipping lifecycle through invoicing, label printing and tracking of carriers in transit. Key features include warehouse manag...Read more about FreightPOP
Cin7 Orderhive is a cloud-based order management system designed for small, medium, and large retailers, wholesalers, and distributors. With Cin7 Orderhive, retail sellers can track their orders, inventory and shipments across a...Read more about Orderhive
With a mission to empower businesses to achieve logistics excellence, Logibee has developed an AI-powered delivery management software that can be scaled to set up delivery operations of any size. With Logibee a business can gain...Read more about Logibee
Responsible for growing an eCommerce business? Our multi-carrier shipping technology helps you ship smarter, optimise your fulfilment and share better post-purchase experiences, so you can focus on what you do best. Shipping and ...Read more about Shippit
techSHIP is a cloud-based multi-courier shipping solution designed for third-party logistics companies (3PLs) and manufacturers to make shipping easy. With a scan of a barcode or a batch number, you can automatically process 1 or ...Read more about techSHIP
Sorted is a delivery management solution designed to help businesses handle carriers, shipments, returns, refunds and exchanges. Teams can generate shipping labels and customs documentation according to requirements. Sorted allow...Read more about Sorted
eHub is a shipping application programming interface (API) that helps businesses compare and find shipping rates between carrier providers across domestic and international shipments. We're a best fit for those who want to optim...Read more about eHub
Cargoson - Transport Management Software for Manufacturers, Retailers, Wholesalers & 3rd party logistics warehouses. Cargoson TMS is built for shippers that use different carriers and freight types in their everyday logistics man...Read more about Cargoson
Trackr is a cloud-based platform designed to help eCommerce stores streamline shipment tracking operations and let customers track order delivery statuses across multiple shipping carriers such as FedExUK, ACS Courier, China Post,...Read more about Trackr
Clickship provides a common operational platform for e-commerce sellers, online marketplaces and offers discounted shipping rates from various reputed carriers. Offers Free Pickup Scheduling (Residentials too) for Parcel & LTLs ...Read more about ClickShip
Buyers GuideLast Updated: March 16, 2023
When businesses do not offer shipment tracking services, customers are not able to estimate when their packages will arrive and companies can not confirm if and where packages are located. This can result in a variety of customer frustrations, which can eventually lead to a decrease in customer satisfaction.
Shipment tracking software enables companies to provide their clients with time estimates as to when their shipments will be delivered, taking the stress of customer service representatives and allowing clients to receive live shipment tracking updates.
This guide will cover what shipment tracking software is, its common features, and more.
Here’s what we'll cover:
Key considerations for purchasing shipment tracking software
What is shipment tracking software?
Shipment tracking software collects data generated by various mail carriers and automatically sends companies and their customers live updates on packages as they are sorted and delivered. Shipment tracking software enables eCommerce and freight businesses to keep their customers up to date on the whereabouts of their orders, increasing shipping transparency and customer satisfaction.
Common features of shipment tracking software
While features vary from product to product, shipment tracking software typically offers some or all of the following functionality:
Access a record of shipment processing that shows the location and time stamp of shipment delivery. Allow clients to access the shipment records to estimate when their shipments will arrive.
Retrieve real-time reports on changes over time to the state of a request, a process, or an object.
Set automatic alerts/notifications within the system to notify customers of changes or delays in shipment processing.
Integrate system with 3rd party websites to facilitate other business interactions such as customer service efforts, product purchases, etc.
Receive notes detailing the expected delivery date and time of customer shipments. Allow customers to access shipment delivery estimates to ensure they receive their package within the estimated delivery window.
What type of buyer are you?
Ecommerce company: These buyers want to remove as much risk from the shipping process as possible to build trust with their online customers. Shipment tracking software allows these companies to use the tracking number/barcode provided to determine a packageʻs location. Each shipping terminal scans the tracking barcode on the package, allowing the package's last location to be tracked. Ecommerce companies should look for a software solution that provides their customers with the highest visibility into the shipping process as possible to increase customer trust and ultimately gain customer loyalty.
Freight company: These buyers are concerned with their ability to optimize shipping-related costs and their ability to locate lost packages. With shipment tracking software, these companies are able to view the patterns of their shipping operations, influencing decisions such as which carriers to use and which routes are most optimal. Freight companies should choose a shipment tracking software that prioritizes shipment data collection for analysis.
Benefits of shipment tracking software
Enables the discovery of lost packages: Shipment tracking software can determine the last documented location of a lost package using the packageʻs assigned barcode. This feature can save businesses revenue by eliminating the need to replace shipments that are thought to be lost. Instead, companies can contact their shipping provider and ask them to find the package at its last known location.
Increases the speed of shipment reroutes: When shipping packages to customers, there are a variety of risk factors that can delay the shipment process. Sometimes delivery trucks break down, come in contact with harsh weather conditions, or get stuck in traffic. In this case, companies can request that shipping companies reroute the package to avoid delivery delays. Shipment tracking software allows companies to alert customers of delays and find solutions such as in-store pickup to mitigate customer frustrations.
Increases customer trust: Customers that buy products online put their trust in ecommerce and freight companies to get their products shipped and delivered on time with little hassle. Shipment tracking software allows companies to ease any qualms customers may have during the shipping process, providing customers real-time updates on the status of their deliveries.
Key considerations for purchasing shipment tracking software
Integration capabilities: Be sure to ask your shipment tracking software vendor if the software solutions your business already has in place will seamlessly integrate with their software. Ecommerce and freight businesses typically have payment processing and customer relationship management software already set up that should be able to integrate into the shipment tracking solution to simplify the order placement and shipment process.
Data security: In this day and age, cyberattacks are more common than ever. Customers will not return to your business if their information is leaked to a malicious third party attacker. Be sure that the shipment tracking system your business uses is more than capable of keeping both your companies data and your customers data protected from cyberattackers.
User-friendly interface: Every customer that orders a package from your company will not necessarily be tech savvy. Be sure that the shipment tracking system you choose features a user-friendly interface that users of all technical backgrounds can utilize. Ask your software vendor if you can access a free trial of their solution to ensure the software will be easy to operate, no matter who uses it.
Market trends to understand
Increased usage of drone delivery: According to Gartner, global shipments are forecast to reach 1.3 million units by 2023. In light of this, many shipping companies are turning to cargo freight drones to aid shipping efforts. Cargo freight drones are environmentally friendly aerial technology that deliver goods to customers quicker than traditional delivery methods. Unlike traditional methods of delivery such as delivery trucks, cargo freight drones are not slowed down by traffic and can deliver to remote territories that large freight trucks cannot reach. These drones can also be easily tracked by GPS, providing more detailed and accurate shipment tracking information than traditional delivery methods. Before purchasing shipment tracking software, find out if your carrier of choice is considering using cargo freight drones to aid shipment operations in the near future, as this will innovate your shipment tracking abilities for both your company and its customers.