--- title: "Best Shipment Tracking Software - 2026 Reviews & Pricing" description: "Find the best Shipment Tracking Software for your organization. Compare top Shipment Tracking Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/shipment-tracking/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Shipment Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Shipment Tracking Software of 2026 Updated November 7, 2026 ## Shipment Tracking FAQs Software Advice advisors had 14 conversations with buyers about Shipment Tracking software between January 2025 and June 2026. These are the questions that came up most. - How do I choose the right Shipment Tracking software for my business? Choosing the right shipment tracking software comes down to automating manual workflows and reducing reliance on spreadsheets, which buyers frequently tell our advisors that they want to avoid. Buyers also look for real-time tracking, clear cost comparisons between vendors, and confirmation that the software matches their day-to-day shipping processes. - What should businesses watch out for when choosing Shipment Tracking software? Buyers our advisors talk to often point out the need to check whether a shipment tracking tool still relies on manual or spreadsheet-based steps, since these can slow teams down and introduce errors. Most buyers in this category are small businesses looking to automate tracking, so it's important to confirm the system fits their daily workflow before making a decision. Answer based on 7 advisor calls - What are common complaints about Shipment Tracking software? According to our advisors, buyers frequently mention that a main complaint with shipment tracking software is the continued reliance on manual or spreadsheet-based processes. Many users want to move away from tracking shipments by hand or in Excel, as this approach is time consuming and prone to errors. Answer based on 7 advisor calls - What should I look for when comparing Shipment Tracking software options? When comparing shipment tracking software options, buyers in advisor calls consistently look for solutions that help them move away from manual or spreadsheet-based processes. Many buyers mention that relying on spreadsheets makes it difficult to keep up with shipment updates, so automation and real-time tracking are key priorities in their search. Answer based on 7 advisor calls - How does Shipment Tracking software handle its core workflows and key processes? Based on advisor calls, when speaking with our advisors, buyers often describe their shipment tracking processes as heavily manual and dependent on spreadsheets. Many teams point to this manual approach as a source of friction, with a common goal being to automate status updates, reduce double entry, and simplify tracking from shipment creation to delivery. Answer based on 7 advisor calls - How much does Shipment Tracking software cost? Most shipment tracking systems use a flat monthly price, with a median of $500 and a typical range from $200 to $500. A common theme in these conversations is that buyers want to compare simple monthly costs across vendors. Answer based on 9 advisor calls - What is Shipment Tracking software and what does it do? Shipment Tracking software lets businesses and their customers see where orders are in real time. Buyers we've talked to say it helps eCommerce and freight teams update customers on delivery status, handle shipping notifications, and resolve delivery issues faster. On this page 1. Popular Comparisons 2. Buyers Guide 3. Frequently Asked Questions 4. Related Software Filter products 154 results ### Compare Products Showing 1 - 25 of 154 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [AfterShip](/shipment-tracking/aftership-profile/) - Overall rating: 4.9/5 - Reviews: 473 - Starting price: $0.00/month - Best for: Real-Time Data - Free trial: Available - Free demo: Not available #### Overview "AfterShip is the AI post-purchase platform built for the modern retail brands obsessed with what happens after checkout. More than 20,000 brands run their post-purchase on [Read more](/shipment-tracking/aftership-profile/) #### Features ##### Best rated features - Customizable Templates: 5/5 - eCommerce Management: 5/5 - Real-Time Notifications: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Workflow Automation: 1/5 [See all features](/shipment-tracking/aftership-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This plan offers 50 shipments per month. ##### Essentials - Price: $11.00/month - Best for new stores <$1M GMV Reduce WISMO and build customer trust Starting at $11/month with 100 ##### Premium - Price: $70.00/month - Best for growing brands $1M-$10M GMV Drive revenue and grow customer lifetime value Starting at [See full pricing details](/shipment-tracking/aftership-profile/#pricing-and-plans) --- ### [ShipStation](/scm/shipstation-profile/) - Overall rating: 4.6/5 - Reviews: 963 - Starting price: $14.99/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview ShipStation is an AI-powered shipping automation and order management platform that helps ecommerce businesses simplify fulfillment, reduce costs, and deliver exceptional customer [Read more](/scm/shipstation-profile/) ##### What users love - Centralized shipping management tools - User-friendly setup and navigation - Broad ecommerce platform integration ##### To take in mind - Slow and limited support options - Rising costs and extra fees - Cluttered and unintuitive interface #### Features ##### Best rated features - Reorder Management: 5/5 - Cost Tracking: 5/5 - Inventory Auditing: 5/5 - Customizable Branding: 5/5 ##### Worst rated features - Order Processing: 1/5 [See all features](/scm/shipstation-profile/#key-features) #### Pricing ##### Starter - Price: $14.99/month - Perfect for small businesses to set up and manage their shipping operation. Everything in Free, ##### Standard - Price: $29.99/month - Designed for businesses needing more advanced capabilities that scale. Everything in Starter, ##### Premium - Price: $349.99/month - Built for larger businesses managing complex shipping and logistics. Includes everything in [See full pricing details](/scm/shipstation-profile/#pricing-and-plans) --- ### [Freightview](/scm/freightview-profile/) - Overall rating: 4.7/5 - Reviews: 743 - Starting price: $149.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freightview is a cloud-based, multi-modal TMS built for shippers of all sizes. While onboarding during the free trial, our team will help connect your negotiated LTL and parcel [Read more](/scm/freightview-profile/) ##### What users love - Centralized freight operations platform - Intuitive and accessible interface - Responsive and helpful support team ##### To take in mind - Carrier integration and reliability gaps #### Features ##### Best rated features - Order Tracking: 5/5 - Shipping Optimization: 5/5 - Shipping Cost Tracking: 5/5 - Audit Management: 5/5 ##### Worst rated features - Employee Management: 1/5 [See all features](/scm/freightview-profile/#key-features) #### Pricing ##### 0-50 Ships - Price: $149.00/month - The software offers a 14-day free trial and free-of-cost setup. ##### 51-500 Ships - Price: Custom - Pricing available upon request - Custom Quote Available ##### 501-1000 - Price: Custom - Pricing available upon request - Custom Quote Available [See full pricing details](/scm/freightview-profile/#pricing-and-plans) --- ### [FreightPOP](/scm/freightpop-profile/) - Overall rating: 4.7/5 - Reviews: 47 - Free trial: Not available - Free demo: Not available #### Overview FreightPOP is a cloud-based AI supply chain software platform that unifies Order Management (OMS), Warehouse Management (WMS), and Transportation Management (TMS) into one [Read more](/scm/freightpop-profile/) #### Features ##### Best rated features - Reporting & Statistics: 5/5 - LTL/Shared Truckload: 5/5 - Routing: 5/5 - Carrier Management: 5/5 [See all features](/scm/freightpop-profile/#key-features) --- ### [WISMOlabs](/shipment-tracking/wismolabs-profile/) - Overall rating: 5/5 - Reviews: 13 - Starting price: $0.01/month - Free trial: Available - Free demo: Not available #### Overview WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce brands typically shipping 500-20,000+ orders per month. It is designed for CX, [Read more](/shipment-tracking/wismolabs-profile/) #### Features ##### Best rated features - Delivery Record: 5/5 - Customizable Templates: 5/5 - Order Tracking: 5/5 - Data Import/Export: 5/5 [See all features](/shipment-tracking/wismolabs-profile/#key-features) #### Pricing ##### All-Inclusive Platform - Price: $0.01/month - WISMOlabs is sold as one all-inclusive platform with pricing based on monthly shipment volume. Every [See full pricing details](/shipment-tracking/wismolabs-profile/#pricing-and-plans) --- ### [Shippo](/scm/shippo-profile/) - Overall rating: 4.8/5 - Reviews: 827 - Starting price: $0.00 - Best for: Order Fulfillment - Free trial: Available - Free demo: Available #### Overview Ship smarter with Shippo, trusted by 300k+ brands to streamline shipping and access the best rates. Shippo seamlessly integrates with top carriers like USPS, UPS, and FedEx, [Read more](/scm/shippo-profile/) ##### What users love - Streamlined multi-carrier shipping management - Efficient and flexible label creation - Intuitive and user-friendly interface ##### To take in mind - Limited and unreliable email communication #### Features ##### Best rated features - Labeling: 5/5 - Reporting & Statistics: 5/5 - Data Import/Export: 5/5 - Order Fulfillment: 4.9/5 ##### Worst rated features - API: 4/5 [See all features](/scm/shippo-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - 1 user login ##### Professional - Price: $19.00/month - Up to 5 user logins ##### Premier - Price: Custom - Pricing available upon request - More than 15 user logins [See full pricing details](/scm/shippo-profile/#pricing-and-plans) --- ### [CWILL Order Tracking](/shipment-tracking/parcel-panel-profile/) - Overall rating: 5.0/5 - Reviews: 54 - Starting price: $11.00/month - Free trial: Available - Free demo: Not available #### Overview CWILL Tracking (formerly Parcel Panel) is a post-purchase order tracking solution built for Shopify and DTC ecommerce brands. It helps merchants deliver a branded tracking [Read more](/shipment-tracking/parcel-panel-profile/) #### Features ##### Best rated features - Delivery Tracking: 5/5 - Order Tracking: 5/5 - Self Service Portal: 5/5 - Reporting/Analytics: 5/5 [See all features](/shipment-tracking/parcel-panel-profile/#key-features) #### Pricing ##### Essential - Price: $11.00/month - All must-have features, perfect for growing brands ##### Professional - Price: $59.00/month - Powerful features for scaling your business ##### Enterprise - Price: $479.00/month - Specially designed for high-volume companies [See full pricing details](/shipment-tracking/parcel-panel-profile/#pricing-and-plans) --- ### [Descartes XPS Ship](/shipment-tracking/xps-ship-profile/) - Overall rating: 4.7/5 - Reviews: 240 - Starting price: $0.00 - Best for: Shipping Labels - Free trial: Available - Free demo: Not available #### Overview Shipping software to easily find the best shipping rates, print shipping labels & track orders. Save money using our software to print shipping labels for all your orders. Rate [Read more](/shipment-tracking/xps-ship-profile/) #### Features ##### Best rated features - Shipping Labels: 4.8/5 - Delivery Tracking: 4.8/5 - Status Tracking: 4.7/5 - Label Printing: 4.7/5 [See all features](/shipment-tracking/xps-ship-profile/#key-features) #### Pricing ##### Free - Price: $0.00 ##### Startup - Price: $9.95/month ##### Growth - Price: $29.95/month [See full pricing details](/shipment-tracking/xps-ship-profile/#pricing-and-plans) --- ### [ReturnGO](/scm/returngo-profile/) - Overall rating: 5.0/5 - Reviews: 29 - Starting price: $147.00/month - Free trial: Available - Free demo: Not available #### Overview If you are looking for a powerful and advanced returns management platform, look no further. ReturnGO’s Returns & Exchange Portal enables you to automate your returns process and [Read more](/scm/returngo-profile/) #### Features ##### Best rated features - Shipping Management: 5/5 - Status Tracking: 5/5 - Supply Chain Management: 5/5 - eCommerce Management: 5/5 [See all features](/scm/returngo-profile/#key-features) #### Pricing ##### Premium - Price: $147.00/month - Provide your customers with a self-service returns and exchanges experience while increasing profit ##### Pro - Price: $297.00/month - Get the most out of your post-purchase process and seamlessly integrate with your existing eCommerce ##### Enterprise - Price: Custom - Pricing available upon request - Scale your business by integrating all of your operational tools, returns, exchanges, and order [See full pricing details](/scm/returngo-profile/#pricing-and-plans) --- ### [ShippyPro](/shipment-tracking/shippypro-profile/) - Overall rating: 4.7/5 - Reviews: 157 - Starting price: €159.00/month - Best for: Shipping Management - Free trial: Available - Free demo: Not available #### Overview ShippyPro is a modular shipping software designed to streamline fulfillment for businesses managing high order volumes in +50 countries. Whether you're a medium business or a large [Read more](/shipment-tracking/shippypro-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Transportation Management: 5/5 - Activity Dashboard: 5/5 - Real-Time Updates: 5/5 ##### Worst rated features - Invoice Management: 3/5 [See all features](/shipment-tracking/shippypro-profile/#key-features) #### Pricing ##### Professional - Price: €159.00/month - This plan is for professional companies that need to automate every phase of the shipping process. ##### Enterprise - Price: Custom - Pricing available upon request - This plan offers exclusive features and advanced support for larger brands. ✓ Dedicated counseling [See full pricing details](/shipment-tracking/shippypro-profile/#pricing-and-plans) --- ### [Cario](/scm/cario-profile/) - Overall rating: 4.9/5 - Reviews: 29 - Starting price: A$5,379.00/month - Free trial: Available - Free demo: Not available #### Overview Cario is a cloud-based Freight Management Software (FMS) and Transport Management System (TMS) designed to help organisations simplify, automate and optimise complex freight [Read more](/scm/cario-profile/) #### Features ##### Best rated features - Fleet Management: 5/5 - Third-Party Integrations: 5/5 - Parcel Shipping: 5/5 - Shipping Labels: 5/5 ##### Worst rated features - For eCommerce: 4/5 - Customizable Branding: 4/5 - Customer Portal: 4/5 - Compliance Management: 4/5 [See all features](/scm/cario-profile/#key-features) #### Pricing ##### Growth Package - For Scaling Shippers - Price: A$5,379.00/month - For companies that require a shipping solution without custom processes or functionality. Includes [See full pricing details](/scm/cario-profile/#pricing-and-plans) --- ### [Boxia](/shipment-tracking/boxia-profile/) - Overall rating: 4.9/5 - Reviews: 37 - Starting price: $79.00/month - Free trial: Available - Free demo: Not available #### Overview Boxia is an online shipment tracking solution built to help eCommerce companies take back control over the post-purchase experience. Trusted by hundreds of brands, Boxia allows [Read more](/shipment-tracking/boxia-profile/) #### Features ##### Best rated features - Shipment Tracking: 5/5 - Real-Time Updates: 4.7/5 - Delivery Tracking: 4.7/5 - Alerts/Notifications: 4.7/5 ##### Worst rated features - Email Templates: 4/5 [See all features](/shipment-tracking/boxia-profile/#key-features) #### Pricing ##### Basic - Price: $79.00/month [See full pricing details](/shipment-tracking/boxia-profile/#pricing-and-plans) --- ### [Qapla'](/scm/qapla-profile/) - Overall rating: 4.8/5 - Reviews: 76 - Starting price: €33.50/year - Free trial: Available - Free demo: Not available #### Overview Qapla' is the software that simplifies eCommerce shipment management, optimizing the Delivery Experience. The platform integrates with eCommerce websites, CMSs, and marketplaces, [Read more](/scm/qapla-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Dispatch Management: 5/5 - Data Synchronization: 5/5 - API: 5/5 ##### Worst rated features - Location Tracking: 3/5 - Real-Time Notifications: 3.5/5 [See all features](/scm/qapla-profile/#key-features) #### Pricing ##### Core - Price: €33.50/year - For shipping with your own couriers and keeping customers informed. - Print labels for your ##### Plus - Price: €64.50/year - For when you also need returns, holds and the most cost-effective courier for each ##### Enterprise One - Price: €199.00/year - Over 10,000 shipments a month, several brands or a logistics provider. - APIs for labels, order [See full pricing details](/scm/qapla-profile/#pricing-and-plans) --- ### [eShip](/scm/eship-profile/) - Overall rating: 4.7/5 - Reviews: 95 - Starting price: $14.99/month - Free trial: Available - Free demo: Not available #### Overview eShip is a shipping management solution designed to help businesses handle orders, couriers, customers' addresses, product returns and more from within a unified platform. Teams [Read more](/scm/eship-profile/) #### Features ##### Best rated features - Batch Printing: 5/5 - Multiple File Format Support: 5/5 - Parcel Shipping: 5/5 - Real-Time Monitoring: 5/5 ##### Worst rated features - Shipping Services Integration: 3/5 - Real-Time Updates: 3.7/5 [See all features](/scm/eship-profile/#key-features) #### Pricing ##### Basic - Price: $14.99/month - Create up to 500 labels per month. $0.10 for each additional label. ##### Pro - Price: $89.00/month - Create up to 1500 labels per month. $0.05 for each additional label. [See full pricing details](/scm/eship-profile/#pricing-and-plans) --- ### [Cargoson](/scm/cargoson-profile/) - Overall rating: 4.8/5 - Reviews: 53 - Starting price: €199.00/month - Free trial: Not available - Free demo: Not available #### Overview Cargoson is a transport management system (TMS) for manufacturers and wholesalers with EUR 20M to 2B annual revenue that ship with several carriers and freight types. Typical [Read more](/scm/cargoson-profile/) #### Features ##### Best rated features - Location Tracking: 5/5 - Carrier Management: 5/5 - Scheduling: 5/5 - Activity Dashboard: 5/5 [See all features](/scm/cargoson-profile/#key-features) --- ### [Nexus](/product/223453-NEXUS/) - Overall rating: 5/5 - Reviews: 22 - Starting price: $280.00/month - Free trial: Not available - Free demo: Not available #### Overview Nexus is a recycling management solution that helps businesses manage inventory, auto parts, purchasing, sales, and other administrative processes on a centralized platform. [Read more](/product/223453-NEXUS/) --- ### [GoComet](/scm/gocomet-profile/) - Overall rating: 4.8/5 - Reviews: 51 - Free trial: Not available - Free demo: Not available #### Overview GoComet is a cloud-based enterprise solution that helps businesses of all sizes with freight quote comparisons. The solution provides a unified platform for freight forwarders and [Read more](/scm/gocomet-profile/) #### Features ##### Best rated features - Activity Dashboard: 5/5 - EDI: 5/5 - For Freight Operations: 5/5 - Customer Management: 5/5 ##### Worst rated features - Access Controls/Permissions: 4/5 - Automated Quoting: 4/5 - 3PL Management: 4/5 [See all features](/scm/gocomet-profile/#key-features) --- ### [Transvirtual](/retail/transvirtual-profile/) - Overall rating: 4.8/5 - Reviews: 72 - Starting price: A$0.40/month - Free trial: Not available - Free demo: Not available #### Overview Transvirtual is cloud-based logistics software for transport operators, carriers, couriers, 3PLs and businesses shipping freight across Australia, New Zealand, and North America. [Read more](/retail/transvirtual-profile/) #### Features ##### Best rated features - Label Printing: 5/5 - Rate Management: 5/5 - Customer Portal: 5/5 - Fleet Management: 5/5 [See all features](/retail/transvirtual-profile/#key-features) --- ### [Detrack ](/crm/detrack-profile/) - Overall rating: 4.7/5 - Reviews: 98 - Starting price: $26.00/year - Free trial: Available - Free demo: Not available #### Overview A feature-rich, cost-effective delivery management platform. Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and [Read more](/crm/detrack-profile/) #### Features ##### Best rated features - SMS Messaging: 5/5 - Alerts/Escalation: 5/5 - QuickBooks Integration: 5/5 - Order Entry: 5/5 ##### Worst rated features - Real-Time Reporting: 1/5 - Inventory Management: 3/5 [See all features](/crm/detrack-profile/#key-features) #### Pricing ##### Annual Pro Plan - Price: $26.00/year - For businesses wanting to boost their last mile delivery Per vehicle / month Billed annually $312 ##### Monthly Pro Plan - Price: $29.00/month - Billed Monthly at $29 per vehicle ##### Enterprise Plan - Price: Custom - Pricing available upon request - Ideal for large fleets requiring a tailored last mile delivery solution CUSTOM For larger fleets [See full pricing details](/crm/detrack-profile/#pricing-and-plans) --- ### [TrackingMore](/product/488668-Trackingmore/) - Overall rating: 5.0/5 - Reviews: 21 - Starting price: $11.00/month - Free trial: Available - Free demo: Not available #### Overview TrackingMore is an all-in-one shipment tracking software. It integrates with 1,500+ carriers and 90+ airlines worldwide, enabling package tracking and AWB tracking capabilities [Read more](/product/488668-Trackingmore/) #### Features ##### Best rated features - Order Tracking: 5/5 - Delivery Tracking: 5/5 - Third-Party Integrations: 5/5 - Package Tracking: 5/5 ##### Worst rated features - Data Import/Export: 4/5 [See all features](/product/488668-Trackingmore/#key-features) #### Pricing ##### Basic - Price: $11.00/month - 200 credits per month, $0.04 per extra credit ##### Pro - Price: $74.00/month - 2,000 credits per month, $0.04 per extra credit [See full pricing details](/product/488668-Trackingmore/#pricing-and-plans) --- ### [MotionTools](/scm/m-tools-profile/) - Overall rating: 5.0/5 - Reviews: 21 - Starting price: €99.00/month - Free trial: Available - Free demo: Not available #### Overview MotionTools provides all the tools that make your operations more efficient and your business more profitable. Best-in-class companies like Flink, Wisag, RioTino, Nagel-Group, [Read more](/scm/m-tools-profile/) #### Features ##### Best rated features - Barcode/Ticket Scanning: 5/5 - Status Tracking: 5/5 - API: 5/5 - Order Tracking: 5/5 ##### Worst rated features - Mobile Signature Capture: 4/5 - Fleet Management: 4/5 [See all features](/scm/m-tools-profile/#key-features) #### Pricing ##### Individual Modules - Price: €99.00/month - Choose one or multiple modules: - Customer Portal - Booking Manager - Dispatch Tools - Route ##### OS Light - Price: €499.00/month - Internal booking management & dispatching software. ##### OS Basic - Price: €999.00/month - End to end tools to operate with a small workforce efficiently. [See full pricing details](/scm/m-tools-profile/#pricing-and-plans) --- ### [Shippingbo](/scm/shippingbo-profile/) - Overall rating: 4.8/5 - Reviews: 38 - Starting price: €19.00/month - Free trial: Available - Free demo: Not available #### Overview Turn your logistics into a growth engine. Shippingbo is the all-in-one SaaS solution that simplifies e-commerce logistics management. Designed for online retailers and brands, it [Read more](/scm/shippingbo-profile/) #### Features ##### Best rated features - Shipping Services Integration: 5/5 - Receiving: 5/5 - Dispatch Management: 5/5 - Order Fulfillment: 5/5 [See all features](/scm/shippingbo-profile/#key-features) #### Pricing ##### Starter+ - Price: €19.00/month - Simplifiez votre logistique [See full pricing details](/scm/shippingbo-profile/#pricing-and-plans) --- ### [PitneyShip](/product/240453-PitneyShip/) - Overall rating: 4.6/5 - Reviews: 144 - Starting price: $0.00/month - Best for: Delivery Tracking - Free trial: Not available - Free demo: Not available #### Overview PitneyShip is a shipping platform that helps small businesses streamline shipment and delivery tracking operations. It enables employees to access discounted shipping rates from [Read more](/product/240453-PitneyShip/) #### Features ##### Best rated features - API: 5/5 - Ground Shipping: 5/5 - Shipping Labels: 4.9/5 - Activity Dashboard: 4.8/5 [See all features](/product/240453-PitneyShip/#key-features) --- ### [Swap Commerce](/scm/swap-commerce-profile/) - Overall rating: 5/5 - Reviews: 14 - Free trial: Not available - Free demo: Not available #### Overview Swap provides a comprehensive platform to streamline and simplify the operations Shopify ecommerce brands looking to scale. Swap offers an array of services spanning shipping, [Read more](/scm/swap-commerce-profile/) #### Features ##### Best rated features - Third-Party Integrations: 5/5 - Self Service Portal: 5/5 - For eCommerce: 5/5 - Warehouse Management: 5/5 ##### Worst rated features - Real-Time Data: 3.7/5 - Activity Dashboard: 4/5 - Customizable Templates: 4/5 [See all features](/scm/swap-commerce-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=6)[7](https://www.softwareadvice.com/shipment-tracking/?__ai_markdown=true&page=7) ## Popular Comparisons [ Freightview vs ShipStation ](https://www.softwareadvice.com/scm/freightview-profile/vs/shipstation/)[ ShipTime vs Shippo ](https://www.softwareadvice.com/scm/shippo-profile/vs/shiptime/)[ ShippyPro vs AfterShip ](https://www.softwareadvice.com/shipment-tracking/aftership-profile/vs/shippypro/)[ Transvirtual vs PCS TMS ](https://www.softwareadvice.com/scm/tms-express-profile/vs/transvirtual/) When businesses do not offer shipment tracking services, customers are not able to estimate when their packages will arrive and companies can not confirm if and where packages are located. This can result in a variety of customer frustrations, which can eventually lead to a decrease in customer satisfaction. Shipment tracking software enables companies to provide their clients with time estimates as to when their shipments will be delivered, taking the stress of customer service representatives and allowing clients to receive live shipment tracking updates. This guide will cover what shipment tracking software is, its common features, and more. Here’s what we'll cover: - [What is shipment tracking software?](#Whatisshipmenttrackingsoftware) - [Common features of shipment tracking software](#Commonfeaturesofshipmenttrackingsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of shipment tracking software](#Benefitsofshipmenttrackingsoftware) - [Key considerations for purchasing shipment tracking software](#Keyconsiderationsforpurchasingshipmenttrackingsoftware) - [Market trends to understand](#Markettrendstounderstand) ## What is shipment tracking software? Shipment tracking software collects data generated by various mail carriers and automatically sends companies and their customers live updates on packages as they are sorted and delivered. Shipment tracking software enables eCommerce and freight businesses to keep their customers up to date on the whereabouts of their orders, increasing shipping transparency and customer satisfaction. ## Common features of shipment tracking software While features vary from product to product, shipment tracking software typically offers some or all of the following functionality: | Feature | Description | | --- | --- | | Delivery record | Access a record of shipment processing that shows the location and time stamp of shipment delivery. Allow clients to access the shipment records to estimate when their shipments will arrive. | | Status tracking | Retrieve real-time reports on changes over time to the state of a request, a process, or an object. | | Alerts/Notifications | Set automatic alerts/notifications within the system to notify customers of changes or delays in shipment processing. | | Website integration | Integrate system with 3rd party websites to facilitate other business interactions such as customer service efforts, product purchases, etc. | | Delivery estimate | Receive notes detailing the expected delivery date and time of customer shipments. Allow customers to access shipment delivery estimates to ensure they receive their package within the estimated delivery window. | --- ## What type of buyer are you? - **Ecommerce company:** These buyers want to remove as much risk from the shipping process as possible to build trust with their online customers. Shipment tracking software allows these companies to use the tracking number/barcode provided to determine a packageʻs location. Each shipping terminal scans the tracking barcode on the package, allowing the package's last location to be tracked. Ecommerce companies should look for a software solution that provides their customers with the highest visibility into the shipping process as possible to increase customer trust and ultimately gain customer loyalty. - **Freight company:** These buyers are concerned with their ability to optimize shipping-related costs and their ability to locate lost packages. With shipment tracking software, these companies are able to view the patterns of their shipping operations, influencing decisions such as which carriers to use and which routes are most optimal. Freight companies should choose a shipment tracking software that prioritizes shipment data collection for analysis. ## Benefits of shipment tracking software - **Enables the discovery of lost packages:** Shipment tracking software can determine the last documented location of a lost package using the packageʻs assigned barcode. This feature can save businesses revenue by eliminating the need to replace shipments that are thought to be lost. Instead, companies can contact their shipping provider and ask them to find the package at its last known location. - **Increases the speed of shipment reroutes:** When shipping packages to customers, there are a variety of risk factors that can delay the shipment process. Sometimes delivery trucks break down, come in contact with harsh weather conditions, or get stuck in traffic. In this case, companies can request that shipping companies reroute the package to avoid delivery delays. Shipment tracking software allows companies to alert customers of delays and find solutions such as in-store pickup to mitigate customer frustrations. - **Increases customer trust:** Customers that buy products online put their trust in ecommerce and freight companies to get their products shipped and delivered on time with little hassle. Shipment tracking software allows companies to ease any qualms customers may have during the shipping process, providing customers real-time updates on the status of their deliveries. ## Key considerations for purchasing shipment tracking software - **Integration capabilities:** Be sure to ask your shipment tracking software vendor if the software solutions your business already has in place will seamlessly integrate with their software. Ecommerce and freight businesses typically have payment processing and customer relationship management software already set up that should be able to integrate into the shipment tracking solution to simplify the order placement and shipment process. - **Data security:** In this day and age, cyberattacks are more common than ever. Customers will not return to your business if their information is leaked to a malicious third party attacker. Be sure that the shipment tracking system your business uses is more than capable of keeping both your companies data and your customers data protected from cyberattackers. - **User-friendly interface:** Every customer that orders a package from your company will not necessarily be tech savvy. Be sure that the shipment tracking system you choose features a user-friendly interface that users of all technical backgrounds can utilize. Ask your software vendor if you can access a free trial of their solution to ensure the software will be easy to operate, no matter who uses it. ## Market trends to understand - **Increased usage of drone delivery:** [According to Gartner](https://www.gartner.com/en/newsroom/press-releases/2019-12-04-gartner-forecasts-global-iot-enterprise-drone-shipmen), global shipments are forecast to reach 1.3 million units by 2023. In light of this, many shipping companies are turning to cargo freight drones to aid shipping efforts. Cargo freight drones are environmentally friendly aerial technology that deliver goods to customers quicker than traditional delivery methods. Unlike traditional methods of delivery such as delivery trucks, cargo freight drones are not slowed down by traffic and can deliver to remote territories that large freight trucks cannot reach. These drones can also be easily tracked by GPS, providing more detailed and accurate shipment tracking information than traditional delivery methods. Before purchasing shipment tracking software, find out if your carrier of choice is considering using cargo freight drones to aid shipment operations in the near future, as this will innovate your shipment tracking abilities for both your company and its customers. ### Related Shipment Tracking Software - [Courier Software](https://www.softwareadvice.com/fleet-management/courier-comparison/) - [Dropshipping Software](https://www.softwareadvice.com/scm/dropshipping-comparison/) - [Food Service Distribution Software](https://www.softwareadvice.com/distribution/food-and-beverage-distribution-software-comparison/) - [Order Entry Software](https://www.softwareadvice.com/scm/order-entry-comparison/) - [Order Fulfillment Software](https://www.softwareadvice.com/scm/order-fulfillment-software-comparison/) - [Order Management Software](https://www.softwareadvice.com/scm/order-management-system-comparison/) - [Parcel Audit Software](https://www.softwareadvice.com/category/4776-parcel-audit/) - [Returns Management (RMS) Software](https://www.softwareadvice.com/returns-management/) - [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/)