Shippit courier tracking
Supported Operating System(s):
About Shippit
Shippit is a shipping management and order fulfillment software that helps customers book multiple carriers. Managers can track the history of orders from the time it is placed online up until it’s delivered.
Key features include returns management, complaints tracking, alerts/notifications, shipment tracking, data filtering and more. Shippit provides your customers with an award-winning experience by enabling them to select specific carriers according to requirements.
13 Reviews of Shippit
Average User Ratings
Overall
4 / 5 stars
Ease-of-use
4.0
Value for money
3.5
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2021
Jon from Homewatch CareGivers
Verified Reviewer
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2021
Great for shipping
Over all, we could not be happier. It has made our shipping experiences easy and manageable while saving time and money
Pros
That's easy! Shippit makes sending packages a breeze. We can do everything online, compare shipping methods, and even track packages on one site. Very useful
Cons
It was a bit difficult getting used to. We formerly used UPS.com, FedEx.com, etc and this took some getting used to. But we did fine
Reasons for Choosing Shippit
Heard from a colleague that Shippit was reliable and the best.
Response from Shippit
Replied May 2021
Hi Jon, Thank you so much for taking the time to leave us a review! It's great to hear that you've had such a positive experience, and that we made your shipping experience easy and manageable, saving you time and money. We look forward to continue to work with you to grow you business. Best wishes, Sarah Shippit
March 2020
Kate from The Melbourne Fire Brick Company
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Switching to shippit Increased our online sales by over 100%
Couldn't be more happy with Shippit - they have done wonders for our small business.
Pros
Having multiple courier options and discounted rates through Shippit has lowered our shipping rates, decreasing our abandoned checkouts incredibly! As a small business, we can't afford free shipping, but Shippit makes our shipping rates reasonable for our customers in Australia. The support is always there and they really get things moving when there's any issues with the services (which is rare). The features are really nice to use, and the interface makes it easy to process and fulfil multiple orders at once.
Cons
I would only wish for more international shipping options such as FedEx and USPS to be included so that we could take our products internationally with ease.
Reasons for Switching to Shippit
Shippit offered much more competitive rates and multiple carriers to choose from - Shippit is easier to use, the support was local(!!) and we have also had less integration issues since switching.
Response from Shippit
Replied March 2020
Hi Kate, Thank you so much for your review. We're delighted that we're delivering a product and service you love. Thank you for your feedback. We'll definitely be expanding our international shipping options.
April 2019
Paul from Gladiator Fitness
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
April 2019
Stay clear at all cost
Pros
No Pros, only cons with Shippit, and by Cons we mean they con you into thinking they will deliver on the job
Cons
Totally useless app. Shippit is a total fraud and will take your money without delivering your parcels. Further to this, they will charge you a so-called subscription fee for this service. We currently have 15 disputes with our bank and reports with the local Police over parcel thefts from using Shippit. If I had my time again I would have never given this company a go. Australia Post is 100% more reliable.
Response from Shippit
Replied March 2020
Thank you for the feedback Gladiator Fitness. Sorry that you did not experience the desired outcomes with us and that you ran into problems with some of the couriers. We have since improved and have transit protection for certain cases. You can also use Australia Post through our platform. The best way to maximise Shippit's use is to set your account up properly and refer to the reporting dashboard to select the best performing couriers for your business. We do believe Shippit can simplify your shipping and would love to show you if you would give us another go.
March 2020
Kelli from Bevilles
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
Amazing Platform for our business
Shippit has been a reliable and amazing platform for us to use for our business. It is extremely user friendly and their customer support is great. Our customers love the regular updates from the couriers. I would highly recommend them. Shippit often gets confused as a courier company, but Shippit is in fact the platform in which merchants use to ship their orders out to their customers. It has been a game changer for our DC staff for pick and pack and saves us a lot of time.
Pros
Easy to use and very reliable. We can easy identify parcels that are yet to be shipped and our customers love the accurate and frequent updates
Cons
Sometimes the pricing is not 100% correct
Reasons for Choosing Shippit
More user friendly, less complicated
Response from Shippit
Replied March 2020
Thank you for the review Bevilles! We appreciate you taking the time to clarify Shippit's services and are glad that your customers love the shipping updates and that our platform is easy for you to use. If you are referring to incorrect pricing as a result of input errors, please contact us at hello@shippit.com so we can see what we can do to fix the issue. Have a great day!
March 2020
Gareth from Bauerfeind
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
March 2020
Dynamic for all purposes
It's been perfect for us as we've scaled our business.
Pros
It pulls together so many different shippers to help us find the best option for every single case, while still staying automated enough to be low labour intensive.
Cons
The support is sometimes delayed. Having a chat function or clear direct access to support staff would help a lot!
Response from Shippit
Replied March 2020
Thank you for the review and your feedback. We're glad that our platform is helping your business automate orders. Sorry to hear that our support falls short of your expectations. We are working hard to improve. Chat functions are available for Grow, Unleash and Empower subscribers. Please let us know if you would like to upgrade your plan. Have a great day!