Shipup Software
About Shipup
Shipup is an open software-as-a-service (SaaS) customer experience platform that empowers online retailers to reclaim the post-purchase conversation. Shipup provides online retailers with homogenized carrier data, enabling them to customize their post-purchase journey to inform & build trust with their customers. Hundreds of B2C brands and thousands of users across the globe use Shipup to create meaningful post-purchase experiences, including Na-KD, Purple Carrot, Volcom, Carrefour, Yves Rocher, Devialet & A.P.C.
Our eCommerce brand’s customers love receiving personalized & branded notifications, giving them instant access to their package tracking - they feel reassured and are able to build trust with the online retailer. The eCommerce brands we work with, in turn, ar...
Shipup Pricing
Pay as you go packages/month
Free trial:
Available
Free version:
Available
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Customer tracking orders
Shipup User Reviews
OVERALL RATING
Showing 5 reviews
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
Best e-commerce shipping tracking solution
Pros
Easy to setup Emails or SMS notifications
Cons
Feedback feature is an option Reporting export option
Richard
Company size: 11-50 employees
Industry: Building Materials
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Shipup does things right
Pros
It is automated and inexpensive compared to the major other options out there
Cons
It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.
Juliette
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Shipup helps reassure our customers !
The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.
Pros
We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.
Cons
We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.
Silvina
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Great software!
With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.
Pros
The product is very easy to use, the integration was quick and we're now able to better track our packages.
Cons
Reports could be easier to create. Templates would be helpful.
Martin
Company size: 51-200 employees
Industry: Consumer Goods
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Very pleased with ShipUp and the support team
Pros
ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.
Cons
I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.