About Shipup

Shipup is a shipment tracking solution built for a post-purchase experience that empowers online retailers to reclaim the post-purchase conversation. Shipup provides online retailers with homogenized carrier data, enabling them to customize their post-purchase journey to inform & build trust with their customers. Hundreds of B2C brands and thousands of users across the globe use Shipup to create meaningful post-purchase experiences, including Na-KD, Purple Carrot, Volcom, Carrefour, Yves Rocher, Devialet & A.P.C. Our eCommerce brand’s customers love receiving personalized & branded notifications, giving them instant access to their package tracking - they feel reassured and are able to build trust with the online retailer. The eCommerce brands we work with, in turn, ar...

Shipup Pricing

Pay as you go packages/month

Free trial: 

Available

Free version: 

Available

Customer tracking orders
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Shipup Reviews

Overall Rating

5.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 5 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2022

Best e-commerce shipping tracking solution

Pros

Easy to setup Emails or SMS notifications

Cons

Feedback feature is an option Reporting export option

Richard

Company size: 11-50 employees

Industry: Building Materials

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2022

Shipup does things right

Pros

It is automated and inexpensive compared to the major other options out there

Cons

It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.

Juliette

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2022

Shipup helps reassure our customers !

The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.

Pros

We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.

Cons

We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.

Silvina

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Great software!

With Shipup we're able to keep control over the warehouse performance and identify issues with shipping to certain countries. Based on those reports we have removed some from our shipping options.

Pros

The product is very easy to use, the integration was quick and we're now able to better track our packages.

Cons

Reports could be easier to create. Templates would be helpful.

Martin

Company size: 51-200 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Very pleased with ShipUp and the support team

Pros

ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp.

Cons

I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient.