# Captivated Software Reviews, Demo & Pricing - 2026 > Review of Captivated Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/captivated-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Captivated Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Captivated 2026: Benefits, Features & Pricing Wondering if Captivated is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Captivated 4.8 [(12)](https://www.softwareadvice.com/sms-marketing/captivated-profile/#reviews) Pricing Starting at $89.00 per month ### About Captivated Designed for businesses of all sizes, Captivated is a cloud-based SMS marketing software that helps bulk import contacts, connect with audiences via video, and schedule follow-up messages. The tool enables supervisors to send announcements and set auto-replies. Captivated allows users to request payments via bank account, monitor transaction history, collect Google reviews, and more. Key features include third-party integrations, live chat, activity tracking, and contact databases. Wondering if Captivated is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Captivated User Interface ## Popular Captivated Alternatives Main Product Captivated 4.8 [(12)](https://www.softwareadvice.com/sms-marketing/captivated-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.83Value for money - 4.83Customer support - 4.67Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) 4.9 [(647)](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.73Value for money - 4.81Customer support - 4.67Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [SlickText](https://www.softwareadvice.com/sms-survey/slicktext-profile/) 4.8 [(268)](https://www.softwareadvice.com/sms-survey/slicktext-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.87Customer support - 4.73Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Clearstream](https://www.softwareadvice.com/church/clearstream-profile/) 4.8 [(679)](https://www.softwareadvice.com/church/clearstream-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.55Value for money - 4.84Customer support - 4.59Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LabsMobile](https://www.softwareadvice.com/product/527802-LabsMobile/) 4.7 [(46)](https://www.softwareadvice.com/product/527802-LabsMobile/#reviews) Ratings Breakdown - 4.78Ease of use - 4.69Value for money - 4.75Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) 4.5 [(273)](https://www.softwareadvice.com/sms-survey/ez-texting-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Captivated Pricing and Plans Starting price: $89.00 per month Free Trial Free Version Basic $89.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Captivated Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Captivated Activity Tracking Alerts/Notifications API Automated Responses Customizable Templates Mass Texting SMS Messaging Third-Party Integrations ## Captivated Integrations RealGreen Integration rated undefined from -1 review ## Captivated User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.7 Have you used Captivated and would like to share your experience with others? EV Erica V. Verified reviewer Financial Services 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 Texting is Not the Future, it's Now. 5 This software is very user-friendly and easy to set up. It really provides a way for your customers to better engage with your business. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Captivated allows us to communicate with customers the way they want. Barely 20% of emails are opened and read, but 100% of text messages are. We have only scratched the surface of what this software can do and it has already paid for itself. The way of the world is texting and immediate gratification. Customers want answers immediately, and texting affords us the two-street of preferred communication. It also comes with a chat feature, so we're able to offer both texting and live chat. Cons: There aren't many limitations, but if you want to use this for mass marketing messages, it could get costly. Otherwise, it's a very affordable way to communicate with new and existing customers. Reasons for choosing Captivated It was a superior product with the offerings we specifically wanted at a lower price. Reasons for switching to Captivated We wanted the ability to text with our customers and offer a live chat function. Vendor Response Erica, thank you so much for the kind words. Love to hear that the software pays for itself! We hope to continue to serve you for years to come! Replied August 2021 Read More VF Veronica F. Verified reviewer Consumer Services 11-50 employees Used daily for less than 2 years Review source Reviewed September 2024 Easy Communication 4 Captivated makes communicating with customers easier and more efficient, not all communications need to be a phone call. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The convenience of testing our customers Cons: I disliked that your message that was started but not yet sent would clear out upon changing the screen but that has been fixed! Read More KC Kim C. Verified reviewer Chemicals 11-50 employees Used daily for less than 12 months Review source Reviewed August 2021 Daily Captivated Life 4 It gets the job done. We still have to have an employee hand type every phone number for the daily contact list. It's frustrating but we're glad we still have the option. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I enjoy how simple it is to teach our employees how to use it. Cons: I'm frustrated that it doesn't work the way we were told it would work with RealGreen. The two aren't paried the way we were told they would be. Reasons for choosing Captivated We were told Captivated was the only option we had with RealGreen. It doesn't work the way it is suppose to for us, though. A different product may be considered in the future. Reasons for switching to Captivated MightyText wasn't working for us the way we needed it to. We were getting too big for it. Vendor Response Kim, I'm so sorry to hear that your experience did not match your expectation for the integration with Real Green. We are consistently working with Real Green to further improve and enhance the texting experience. I would love to connect with you to discuss how you would like to use Captivated with Real Green. Shooting you a message now. I believe we have options that will solve any issue you are experiencing. One of those would be doing a contact import. This will eliminate the need for any hand typing phone numbers for the daily contact list. If we work together, I believe we can come up with solutions to improve your company's efficiency and productivity utilizing both Captivated and Service Assistant in tandem. If there is anything else we can do, please let me know. Happy to help! Replied August 2021 Read More BR Bradley R. Verified reviewer Consumer Services 2-10 employees Used daily for more than 2 years Review source Reviewed February 2024 A must have tool for Real Green users 5 Very good - Happy with product/service and will continue to use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use - ability to quickly text groups of customers Cons: While not Captivated's fault, there is some integration missing within SA5/Real Green. This may be something they are working on but the integration could be better. Reasons for choosing Captivated Captivated was highly recommended to me by a colleague in the business. Read More KM Kyra M. Automotive 11-50 employees Used daily for less than 12 months Review source Reviewed September 2021 Captivated and their team was outstanding! 5 I have been in customer service for a long time and have had to work with support teams constantly. Most the time I was put on hold or transferred back and fourth, no one could find the answer or it took days to get back to me. Not with captivated! I'll admit I am not one to leave a review for people...ever. But with Captivated I had to because they were that amazing to work with!! The self scheduling and follow up system was great, but the support and help that I received while working with the Captivated team was the selling point for me. They really go above and beyond. So nice and helpful but FAST always received responses right away and first thing the Monday morning if I messaged on a weekend or after hours. To me that is everything because transferring a business over to a new system you constantly have questions and are needing to adjust and they were able to help every step of the way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software that Captivated provides is very user friendly, responsive, easy to navigate and makes contacting customers so convent. Switching over to using Captivated was with such ease and working with their Captivated Support was unlike no other! I received fast responses each time and every time I needed to change something or make it easier they were able to fix/change it right away. When I needed help they would call me or explain everything in detail and made sure I understood and that is what I wanted. The system was so customizable but the default settings were amazing from the start. The way it always reminded and sent out messages on a good timeline was the best part. This allowed me to do more with my in person customers and the system to do the contacting work for me. Cons: I didn't like that on my google calendar that I attached I couldn't just select a date and book the appointment I had to send them a booking link first. Then I found out that Captivated Support just had to send me the links to bookmark and I wouldn't have to do it that way. It was so much easier after I found that out. My only recommendation for that would be to let users know about that and explain it a bit more in depth. However this might have been on me and I didn't understand because in the beginning when we switched over I had a lot of other things going on as well. Vendor Response Kyra, thank you so so much for the kind words! They definitely put a smile on my face. Love the "system did the contacting for me". So nice, right?! I will definitely make sure to explain the calendar integration and options more clearly moving forward. Again, thank you so much for your business and being so great to work with! Replied September 2021 Read More AH Annette H. Verified reviewer Telecommunications 11-50 employees Used daily for less than 2 years Review source Reviewed July 2021 Captivated review 5 I think people find it easy to communicate through this system to us. Its very easy to give quick responses to customers with long boring conversations. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very user friendly. Very easy to use. Perfect for the growth of customers. Customers seem to respond better through texting. Cons: There is not anything I don't like about this software. I do not have one complaint. Vendor Response Thank you so much for your review, Annette! Love to hear that you don't have any complaints. We appreciate you! Replied July 2021 Read More AP Amanda P. Verified reviewer Automotive 51-200 employees Used daily for more than 2 years Review source Reviewed July 2021 Great product, great customer service 5 I've been in the BDC for 11 years, used several chat/text systems and Captivated is the best! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, fantastic customer service. Very user friendly. Cons: Only con - Captivated chats do not feed directly into CRM. Vendor Response Amanda, thanks so much for this review! Adding a Zapier integration and sending conversations via ADF are both high up on our product roadmap. Check back for updates on this addition. We love to hear that our software is your favorite! Thank you for being a valued customer! Replied July 2021 Read More TM Ty M. Verified reviewer Chemicals 2-10 employees Used daily for less than 2 years Review source Reviewed November 2021 Don't run a service company without it! 5 Fantastic! Great product, support is always timely, friendly, and on point. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is hard to pick one thing. Every feature we use is a huge time saver compared to our prior methods. It is very easy to use and become comfortable with in a short time. Cons: A year and a half in and no con's as of yet. Vendor Response Ty, thank you so much for taking the time to leave this review. So thrilled to hear that it has become essential to your business infrastructure. We appreciate you! Replied November 2021 Read More KH Kailee H. Verified reviewer Farming 11-50 employees Used daily for less than 12 months Review source Reviewed July 2021 Helped communitication 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It so much easier to text customers and if they have a problem they can get a response quick Cons: some of the mass texting can get tricky with our third party we use with them Vendor Response Thanks so much for the review, KaiLee! We are always working on improving integrations with Service Assistant to make communicating with your customers as quick and efficient as possible. Thank you so much for being a valued customer! Replied July 2021 Read More HP Haley P. Verified reviewer Consumer Services 51-200 employees Used weekly for less than 12 months Review source Reviewed August 2021 Great customer support 5 Noelle was a huge help over the period of multiple days and continued to follow up until my problem was solved. Included personalized help video links and troubleshooting on her end until I understood the process. Thanks so much! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Integration with our software, organization of teams Cons: The interface and UX were difficult to understand at the start but we are getting the hang of it. Support has always been helpful with any questions! Reasons for switching to Captivated Integration with CRM Vendor Response Haley, thank you so much for the thoughtful review! Is there anything in specific with our interface and/or UX that was difficult to understand? I would love to help you understand it better as well as improve our software so others find it easy to use. Thank you again for your business! We appreciate you! Replied August 2021 Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## Captivated Popular Comparisons [Project Broadcast vs Captivated](https://www.softwareadvice.com/sms-marketing/captivated-profile/vs/project-broadcast/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **8** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **1** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times Stuck Between Options? Our experts can help you compare Captivated with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice