Plivo

RATING:

4.3

(85)

About Plivo

Plivo offers a simple, quick, and scalable way to modernize customer communications. Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.

Plivo Pricing

Pricing for voice and SMS is based on voice minutes and SMS amounts, for example: VOICE Regular Phones: Outbound Calls – Make calls starting at $0.0120 per minute Inbound Calls – Receive calls starting at $0.0085 per minute & buy numbers at $0.8 per month Toll-Free Phones: Outbound Calls – Make calls starting at $0.0030 per minute Inbound Calls – Receive calls starting at $0.0210 per minute & buy numbers at $1 per month SMS Regular: Outbound SMS – Send SMS starting at $0.005 per SMS Inbound SMS – Receive inbound SMS at Free & buy numbers at $0.8 per month Short Codes: Outbound SMS – Send SMS starting at $ 0.0045 per SMS Inbound SMS – Receive inbound SMS at Free per SMS (See website for full pricing details)

Starting price: 

$0.01 

Free trial: 

Available

Free version: 

Available

Plivo XML applications

Plivo Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Plivo

1 - 5 of 85 Reviews

User Profile

Lucas

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2018

Great product, beware of support

Plivo has been a great partner that supports our operations 24/7. It has a few bugs here and there regarding numbers and SMS but overall they provide a great service.

PROS

Call routing works great, the new PHLO system is amazing at testing before deployment.

CONS

SMS tends to be a bit buggy regarding UTF-8, showing accents properly only in a few times. API's are constantly changing..

Jane

Telecommunications, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Excellent for startups

1. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries

PROS

We used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.

CONS

They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.

Mony

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2022

Jeopardized our customer experience with false advertising

Very disappointing - extremely. After reaching out to them multiple times and asking to speak to someone over the phone we found ourselves unheard and our customers Ireland and Australia stranded - our text notification feature was not working. We had to scramble over the course of 2-3 days once we realized Plivo was ignoring us - we switched to Twilio. Incredible support (chat, email, phone) and a much more robust platform - well worth the extra cost. I am so utterly disappointed from Plivo.

PROS

We initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout!

CONS

The customer service was and is very bad. I've never written a review like this but I had to after experiencing it for myself - I'd rather have other companies/users be warned. There is no way to contact Plivo other than opening up a ticket - no phone number and no chat. We stopped receiving responses on our tickets that have been open for more than a week after 2 canned responses were sent in response to our question/issue. They just simply stopped responding (we've reached out and followed up many times). The reason we were contacting support is because their phone numbers for Ireland and Australia- despite it being clear throughout their website that they support those countries. We offer text message capabilities for free to our customers and our switch from 1 provider to them caused an outage for our Ireland and Australian customers. This sort of false advertising and customer service is completely unacceptable and I felt like others need to be aware.

Reason for choosing Plivo

Their pricing was more appealing.

Abdallah

Computer Software, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Affordable and very good

i set it up for my website for people to receive their security codes to login. and didn't have to change anything in the code since then. and this is what i really love about it

PROS

Easy to use and affordable. When I use an API like email or SMS api. I don't want to go back to the code I implemented and keep changing the code. With Plivio to be honest I didn't have to do this at all.

CONS

I can't think of any Cons. But was hoping for a cheap short code but it's not a big deal

Reason for choosing Plivo

price, ease to use and functionalities

Reasons for switching to Plivo

Price

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Nailed the basics and are starting to emerge into awesome.

We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.

PROS

Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.

CONS

Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.