About SMSGlobal

SMSGlobal is a cloud-based SMS marketing software designed to help businesses streamline customer interactions through automated text messages. With its online messaging platform, MXT, professionals can send individual/bulk SMS to targeted recipients, generate delivery reports and access customers' details from the database. Administrators can use the dashboard to import contact lists, schedule marketing campaigns and receive notifications about incoming messages. It allows organizations to customize the web portal and embed opt-in forms across business websites. Additionally, customers can respond to received messages and managers can verify and secure confidential information via one-time password (OTP) or two-factor authentication. SMSGlobal facilitates in...
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SMSGlobal MXT notification center

SMSGlobal User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 21 reviews

User Profile

USMAN ZAFAR

Verified reviewer

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

One of the best cloud sms marketing - Digital Marketing Tool

Pros

I'm very excited to share my opinion or comment about SmsGlobal. It's a very nice tool to reach your audience and get sales or you can do any type of marketing with SmsGlobal. This sms gateway has a great features like, bulk sms, dedicated virtual numbers, MXT Sms gateway, One time passwords etc. You can send bulk sms to your audience with in a couple of minutes, you can send and receive sms using gmail, outlook etc, you can bring sms functionality to your favorite applications and softwares, send custom text messages to your audience, and can also set sms campaigns for your audience with a lot of features offered by SmsGlobal. We are using this platform for our educational institutions also and it's best and fast for our purposes. The best thing is that they are offering sms templates, you can use easily according to your need. SmsGlobal is also offering free trial for their customers, you can check the taste of the platform but the thing is they have very low rates for your campaigns they are offering bulk sms rates, you will be happy with the pricing packages. One can easily set campaigns for any business and there is no headache, it's very simple interface anyone can easily use this tool. We are a lot happy with such a nice platform called SmsGlobal. Thank you SmsGlobal team and the officials, you are really offering great servicesfor your customers.

Cons

According to our experience, we are not facing any problem using SmsGlobal platform. They are really offering a fast and great services. We are achieving great results according to our needs. Again, Thank you SmsGlobal team.

Derek

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2020

SMSGlobal's SMS Service

SMSGlobal allows us to notify people of emergencies in the quickest time. People are willing to pay for this. Without it we wouldn't have a business.

Pros

We send emergency alerts to people in the areas affected. We were given the specifics of the API and built it into our online system. It works well, and recently SMSGlobal showed us how to send batches of SMSs which has sped thing up!

Cons

We sometimes have an error when a batch of SMS messages have been sent. We don't get told what the issue is. Any message that is sent costs us - whether the message arrives or not.

Reasons for choosing SMSGlobal

It was cheaper per SMS, and the API was simpler.

Reasons for switching to SMSGlobal

Texta had issues with sending SMS messages to people who had changed providers, but kept their original number. Texta were unable to resolve this and so we moved to SMSGlobal.

Meta

Company size: 1 employee

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

August 2022

SMSGlobal SMS API not working as advertised!

Pros

They offered cheap price but I found out the service they provide actually doesn't work.

Cons

Their service doesn't work as advertised, it says message delivered, but the messages are never delivered, this is the case for SMS going to Africa. SMSGlobal is aware of this issue, but they will not issue any refund or reply to any requests for refund.

Response from SMSGlobal

Thank you for your feedback. We are always looking at ways to improve our global coverage better and welcome any feedback sent directly to support@smsglobal.com - Andre Alexopoulos COO

Replied August 2022

Michael

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2020

SMS Global is good

Pros

SMS Global is good just that some of us from Ghana don't have access to all features and also we can not because reseller of the product We are hopping we can benefit from all features very soon

Cons

The MXT platform is easy to Use SMS to email, WhatsApp to sms, And other features but as I said we can not explore all the features here in Ghana

Reasons for choosing SMSGlobal

Good product but just that I can not access allow from Ghana

Reasons for switching to SMSGlobal

Personal

Richard

Company size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Outstanding customer care

My overall experience with SMS Global has been excellent. There are two factors that set them apart for us as a Business: 1. The very competitive pricing. A number of rival firms have tried to present their products to us and they don't seem to be able to come anywhere near SMS Global in terms of unit pricing in GCC markets. 2. and this is the most significant factor: The customer service and account management has been fantastic. [SENSITIVE CONTENT HIDDEN] have been incredibly supportive, helpful and flexible. They are always available to advise and offer tips for campaigns as well as ensuring that we are always compliant with local legislation across all of our markets. I cannot speak highly enough of the way our relationship has been managed.

Pros

The software is easy to use and quick to run with.

Cons

No issues with the tool at all. I find it does it's job well.

Reasons for choosing SMSGlobal

Again, the commercials, and the fact that I could regularly speak face to face with a locally-based customer support team, who really know and understand SMS in the Middle East.

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