About SMSGlobal

SMSGlobal is a cloud-based SMS marketing software designed to help businesses streamline customer interactions through automated text messages. With its online messaging platform, MXT, professionals can send individual/bulk SMS to targeted recipients, generate delivery reports and access customers' details from the database.

Administrators can use the dashboard to import contact lists, schedule marketing campaigns and receive notifications about incoming messages. It allows organizations to customize the web portal and embed opt-in forms across business websites. Additionally, customers can respond to received messages and managers can verify and secure confidential information via one-time password (OTP) or two-factor authentication. 

SMSGlobal ...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of SMSGlobal

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

July 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Good value email to SMS functionality for broadcast messaging

Following up users to complete activities on business systems like timesheeting is difficult if you do it via email which is already congested. SMS is a great reminder mechanism and it is personal to the user as opposed to a broadcast email.

Pros

Good value for money email to SMS functionality that can be used by any application to broadcast messages to our users. No lock in contracts, just pay for what you consume.

Cons

Would be great if you could brand the FROM field on broadcasts for different messages. Currently supports on label.

July 2020

Derek from Lert Info Ltd

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2020

SMSGlobal's SMS Service

SMSGlobal allows us to notify people of emergencies in the quickest time. People are willing to pay for this. Without it we wouldn't have a business.

Pros

We send emergency alerts to people in the areas affected. We were given the specifics of the API and built it into our online system. It works well, and recently SMSGlobal showed us how to send batches of SMSs which has sped thing up!

Cons

We sometimes have an error when a batch of SMS messages have been sent. We don't get told what the issue is. Any message that is sent costs us - whether the message arrives or not.

Reasons for Choosing SMSGlobal

It was cheaper per SMS, and the API was simpler.

July 2020

Michael from Extrch consult

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2020

SMS Global is good

Pros

SMS Global is good just that some of us from Ghana don't have access to all features and also we can not because reseller of the product We are hopping we can benefit from all features very soon

Cons

The MXT platform is easy to Use SMS to email, WhatsApp to sms, And other features but as I said we can not explore all the features here in Ghana

Reasons for Choosing SMSGlobal

Good product but just that I can not access allow from Ghana

June 2020

Richard from The ENTERTAINER

Company Size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Outstanding customer care

My overall experience with SMS Global has been excellent. There are two factors that set them apart for us as a Business: 1. The very competitive pricing. A number of rival firms have tried to present their products to us and they don't seem to be able to come anywhere near SMS Global in terms of unit pricing in GCC markets. 2. and this is the most significant factor: The customer service and account management has been fantastic. [SENSITIVE CONTENT HIDDEN] have been incredibly supportive, helpful and flexible. They are always available to advise and offer tips for campaigns as well as ensuring that we are always compliant with local legislation across all of our markets. I cannot speak highly enough of the way our relationship has been managed.

Pros

The software is easy to use and quick to run with.

Cons

No issues with the tool at all. I find it does it's job well.

Reasons for Choosing SMSGlobal

Again, the commercials, and the fact that I could regularly speak face to face with a locally-based customer support team, who really know and understand SMS in the Middle East.

July 2020

Benjamin from ADSIUM

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great SMS platform and API

Good, I'm using them to verify phone numbers though sending a SMS validation number

Pros

Ease of use, and ease of integration with the API

Cons

Can't go further back than 3 months in the outgoing SMS report, that's a bit annoying.