Teckst software


29 reviews(5.0/5)
29 reviews(5.0/5)

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets.  

Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics.

Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.

Teckst is offered in a monthly subscription pricing option. Support is offered via email and over the phone. Other help options include white papers and FAQs.

Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of Teckst

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  • Jahswill from Self employed

    Specialty: E-commerce

    Number of employees: 1 employee

    July 2018

    Great software!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keep up the good work!

    Pros

    I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change.

    Cons

    Its very likeable for the most part. Although a little expensive but overall its worth its cost as my customer base has increased since I started using it

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Teckst was extremely easy to set up, took almost no time at all to get up and running.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.

    Cons

    Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Valerio from Wallace Solution

    Number of employees: 2-10 employees

    February 2018

    Excellent to organize our support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Teckst allows us to create automatic responses and create a workflow that fits our dynamics. Thanks to this tool we have been able to organize our customer support team in an intuitive way. I love that we can receive tickets via SMS. It is a tool that complements very well with the service we offer.

    Pros

    Create customer tickets in a fast way. It also makes it very easy for customers to create tickets via SMS. You can also receive tickets via facebook, whatsapp and other messaging services.

    Cons

    In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive. Perhaps for the same price they could increase the number of agents or offer some additional benefit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from jackthreads.com

    Number of employees: 51-200 employees

    July 2017

    Makes SMS easy! Up and running quickly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved Customer Satisfaction.

    Pros

    - Customers LOVE sms
    - up and running quickly
    - no new interface required. CSRs use the interface they are used too

    Cons

    - because of it's simple function, connecting SMS channel to zendesk, they're wasn't much to not like...

    Review Source: Capterra
  • Alonzo from Busy Bee Cleaning Company

    July 2017

    The team at Teckst was very Professional and thorough

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. We up and running in no time. The Teckst was quick with the setup. Teckst worked great with HelpScout.

    Cons

    A little pricey if you don't used it daily. Price for a bundle of text should be an option or a price per text.

    Review Source: Capterra
  • Amanda from Pared

    Number of employees: 51-200 employees

    July 2017

    I used text at 2 different on demand start up companies.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

    Cons

    This feature may have since been added but it would have been great to have the ability to mass text to our customers.

    Review Source: Capterra
  • Anna from Luma Home

    July 2017

    Great way to help our customers quickly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Since adding Teckst to our customer communication plan, we've seen an increase in our response rate. Customers appear more than happy to have a quick chat via texting, as opposed to an email chain or talking on the phone. The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers. In addition, the support provided by their team has been beyond accommodating and helpful and they are very open and receptive to all of our feedback.

    Cons

    We have been waiting for the feature release to send multiple messages at the same time. This feature has just become available, and we look forward to trying this out.

    Review Source: Capterra
  • Hayden from Dollar Shave Club

    July 2017

    Teckst has been super responsive to our needs and always keeps us updated on the latest releases.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!

    Cons

    We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.

    Review Source: Capterra
  • Manrique from MASON Design And Development

    Number of employees: 2-10 employees

    July 2017

    We recently started using this software. Our clients love to text us since it's faster than email.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster decisions with our clients.

    Pros

    Makes our job so much easier and we can keep track of client decisions (vs phone calls). We need clients to decide fast and emails sometimes seem to get buried in clients inbox. We hope our vendors start doing the same so we don't have to get on the phone to contact them.

    Review Source: Capterra
  • Matthew from Stetson Design Group

    Number of employees: 2-10 employees

    July 2017

    Great Innovative Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Close contact with our customers, efficient way to communicate.

    Pros

    Love being able to engage our customers on this channel. Not only are we able to show folks we're forward thinking but we're reliable and able to meet them right in their messages.

    Cons

    Would love to see even more innovation because Infully support this product. Excited to see what else is released down the road.

    Review Source: Capterra
  • Joseph from Digital Dragon

    July 2017

    excellent tool that connects my team with our customer base on a channel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    customer support is excellent, simple integration with our CRM system allowing us to use SMS as a channel within our existing workflows

    Cons

    would be nice to have a customer facing dashboard to collect metrics without having to contact account management

    Review Source: Capterra
  • Michael from Kipany Productions, LTD.

    Number of employees: 51-200 employees

    July 2017

    Great product; feature-rich yet easy for agents to learn to use, all backed by first-rate support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    On it's initial small-scale test for confirming pre-scheduled calls to customers, we saw an 8.5% increase in decision-maker reach rates on those scheduled calls, and a 11.5% increase in sales conversion when decision makers were reached. The combined 22% lift in sales was a clear winner, and we are now looking to increase the automated use cases to include order confirmation, delivery confirmation, and more.

    Pros

    All conversations are captured verbatim with auto-generated messages clearly differentiated from customer incoming texts and also agent outbound texts. That feature is vital for agent training, tracking customer history, spotting trends, First Call Resolution, and compliance-related issues.

    Cons

    A few "shortcuts" (for instances, inserting a time and date for a scheduled callback from the dialer platform) were custom-developed and slightly klugy (requiring agents to insert a "carat", then a short code). Later iterations continued to improve!

    Review Source: Capterra
  • Shawna from Consumer services

    Number of employees: 51-200 employees

    July 2017

    Great company but the people are better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable

    Cons

    The only thing we have in the form of a complaint (cuz there arent many) is the price. We would have liked the price to be slightly more competitive.

    Review Source: Capterra
  • Doug from ESPN

    July 2017

    Teckst is a true native support tool for our customers and fans

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased user immersion and longer use times of our products.

    Pros

    The tool is intuitive and provides our customers with real-time mobile support in ways that are more elegant than mobile chat widgets.

    Cons

    Real-Time Reporting is not yet at the level of some chat tools but is getting there quickly. We are able to embed it with tools like Domo to meet our needs.

    Review Source: Capterra
  • Marina from Shinola

    July 2017

    Easy set-up, simple to use, low cost, great customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support is excellent. We use the Zendesk integration, which made for the seamless addition of sms as a support channel to our existing support workflow.

    Cons

    Would be nice to be able to change automatic responses on our own, but customer support is more than helpful so its not a deal breaker.

    Review Source: Capterra
  • Daniel from RealSelf

    July 2017

    Product was easy to setup with great customer support. I enjoyed working with the Teckst team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The most valuable feature was the simple integration with our CRM system (desk.com). The integration allowed us to switch between texting and emailing our customers.

    Cons

    Cost of entry level offering. There was great value in the offering, but it was more than what we needed for our use case.

    Review Source: Capterra
  • Derrick from MyClean

    Number of employees: 201-500 employees

    July 2017

    Team able to send and receive texts from the appropriate business line!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's another channel to effectively communicate with our clients.

    Pros

    Software was embedded seamlessly and works without much issues. Of the issues we had, they were actually resolved, rather than placed into "the pipeline".

    Review Source: Capterra
  • James from CommonBond

    July 2017

    Easy to set up and scale. Great customer service and partnership. Essential.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Connects seamlessly with our other communication channels.
    Easy to use by all of our agents.
    Always helpful when we have questions or want to change something.
    Great data that is readily available and easy to action.

    Cons

    It would be useful if we could send messages in batches. Would also like to be able to automate in the future.

    Review Source: Capterra
  • Meagan from ParkWhiz

    Number of employees: 51-200 employees

    July 2017

    It works, and that's what matters. Great CX team as well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Although it lacks a self-service dashboard, their CX team makes it so easy to get things done/updated/changed with a simple email. It works quietly and (from where I sit) seamlessly. Whatever they're doing to make this happen, two thumbs up!

    Cons

    There is no self-service dashboard for admin actions. Actions/triggers I expected to be in place (like auto-responders) sometimes were not firing.

    Review Source: Capterra
  • Leigh from Spiraledge, Inc

    Number of employees: 51-200 employees

    July 2017

    Very quick and easy to get started.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy. Customer support is always very responsive.

    Cons

    I love to see some sort of admin-dashboard to track billing/minute usage/self update logic. While always quick to respond to change requests, I'd like to have ability to review/change at a moment's notice.

    Review Source: Capterra
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