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About Teckst
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Teckst User Reviews
OVERALL RATING
Showing 1 - 5 of 30 reviews
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
March 2018
Teckst was extremely easy to set up, took almost no time at all to get up and running.
Pros
Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.
Cons
Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.
Sawyer
Company size: 51-200 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
July 2017
Great product, easy integration, exceptional customer service
Great integration. Great SMS and FBM support solutions. Exceptional customer service.
Pros
Teckst integrates extremely well into our Zendesk account. What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox. Teckst speaks to each by offering both the email-like options and a more chat-like widget agents are able to pop out so they can have several conversations at the same time for real efficiency. We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional. Our Account Manager is incredibly friendly and responsive. And she is just as much so now as she was when we first started with them all those months ago. She really makes it feel like we're a team trying to best optimize our solution and make sure it's working as well as expected and needed. The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does. It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution. Again, Teckst really makes it feel like you're a team.
Hayden
Time used: Less than 2 years
Review Source: Capterra
July 2017
Teckst has been super responsive to our needs and always keeps us updated on the latest releases.
Pros
Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!
Cons
We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.
Amanda
Company size: 501-1,000 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
July 2017
Working with Teckst over the past two years has been great! Helpful staff, robust platform.
Pros
Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled. The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.
Cons
Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis. Teckst ended up creating a workaround that allowed emoji usage on Desk, which was great for us. Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.
Chris
Time used: Less than 2 years
Review Source: Capterra
July 2017
If you need an SMS provider, Teckst isgood
We provide a faster support channel that positions us where our customers are: on their phone.
Pros
The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm. The Teckst platform is fast and responsive, meaning that there is little latency between inbound and outbound texts through the CRM. The use of emojis is incredibly impactful which allows us to provide empathetic service at scale.
Cons
Nothing major to mention! It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.