Texting Base is a cloud-based text marketing solution designed for midsize and large companies. It offers personalized campaigns, group texting, campaign management, local number support and message scheduling functionalities within a suite.

Texting Base features scheduled messaging, which allows users to send campaigns at predefined times. Users can also schedule recurring messages on daily, weekly, monthly and yearly frequency. The product also features personalization, which allows users to send customized SMS campaigns using customer data such as name, account number, address, phone and prices.

Texting Base also features smart groups, which allows users to add tags to contact lists based on their attributes. The solution also features a recommendation algorithm, which provides grouping suggestions based on customer and transaction data.

Texting Base offers subscription-based pricing and is available in three different pricing plans: Standard, Pro and Executive, based on the volume of messages. The vendor offers online and phone support to the customers.



27 Reviews of Texting Base

Overall rating

4.81 / 5 stars

Filters:

Showing 1 - 20 of 27 reviews

December 2018

Taylor from Fast Home Buyer AZ

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Our favorite text blasting app so far

Great and straightforward system. They give you 250 texts for free to try it out!

Pros

Very straight forward and easy to use. If anything isn't obvious, they have helpful tutorials. Great inbox to track conversations with each contact.

Cons

Our Lead Manager felt that he needed to format our data so that first and last names were separated, so it felt a little clunky importing the information.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Texting Base

Texting Base is a new modern technology that will change the way we communicate

Pros

I love how you can schedule your messages. That is a great idea.

Cons

Changing to a new number and explaining that is kinda weird.

November 2018

Dione from Cut With Dee

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Stellar Customer Service!

My experience so far has been very positive. I am getting more responses from my clients than through email, and that has been nice. Texting base is helping me to establish stronger relationships with my clients via personalized text options. The customer service is the best that I have experienced in a long time. Questions are answered in record time. The staff is knowledgeable and very patient with helping to facilitate understanding of all that relates to this communication platform. Again, stellar service and a stellar product!

Pros

Ease of use. Straightforward monthly billing with no fine print. It is what it is, and it is easy to understand.

Cons

I am new to using texting base, and I am still navigating through the features.

At this time, I do not have a anything that I like least about the software.

November 2018

Dustin from Vector Marketing

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

This is incredible

I’m a manager currently and one of my reps used it in October for the first time - it created $3000 of business in 2 days from leads we literally were never going to touch

Pros

This is incredible. I’ve never used a CRM so simple with texts so well sent, and for such a good price.

Cons

The app is web-based and not native at this time

October 2018

Genevieve from Keyser Enterprises

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Blown Away

It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU!

Pros

We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly.

Cons

Nothing substantial to report as of yet.

May 2018

Laila from LMB Law Firm

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great product...easy to use

Pros

Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product.

Cons

If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product.

May 2018

Mack from Coldwell Banker

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very good service. It's simple and easy.

Pros

The ability to reach multiple individuals quickly.

Response from Texting Base of Texting Base

Replied May 2018

Mack-we cancel accounts the moment people ask. How have you tried to cancel? PS-we just cancelled your account and issued a refund. Hope you reconsider your position.

September 2017

Joseph from VIET SOLUTIONS, LLC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Quick Support.

I have got some clients from your service, SMS Marketing.

Pros

It's easy to use.
I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients.

Cons

The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you!

September 2017

Matt from Cutco

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Implemented texting base in my business a few weeks ago and generated a lot in sales.

Pros

It easy to use- user friendly and gets results. Alex also did a great job at helping me walk through the program.

Cons

I would say the site is a little slow but Ive heard they are updating the website to a faster service. Still recommend highly!

September 2017

Chancey from Ref-Chem, LP

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Made communication with employees after an emergency simple & affordable

Pros

Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward.

July 2017

Kettia from GA Home Buying, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Textin Base is great! It's easy and simple. They really has excellent customer services.

The ablilty to reach so many people witha click of a button.

Pros

The product is very simple to use. Once you create your message template and contact list, the rest is history. All you have to do is schedule when you want your text messages to be delivered. The best part is the staff will help you with every step if need.

June 2017

Robert from Coldwell Banker Apex Realty- Plano

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

I have been using it to stay in touch with my SOI for my Real Estate business

Pros

I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys.

Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project.

I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.

Cons

The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.

June 2017

Mark from RE/MAX

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Great Product and Customer Service

I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate.

Pros

Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple.

Cons

The initial set up was a little confusing but the customer service to guide me through that was excellent.

April 2017

Isabella from Sun Lake High School

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

April 2017

Just signed up-so far it's been extremely easy.

I use it to geo locate my friends and market my team activities!

Pros

Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently!

Cons

So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that!

April 2017

Martinique from PREFER NOT TO SAY

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Fantastic Experience

This is going to increase business for me.

Pros

Easy to set up and use.

My first message set 8 appointments.

User Interface is intuitive.

Service is amazing.

VERY effective!

April 2017

Jimmy from Lange Incorporated

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Surprisingly efficient and effective! Great tool.

Texting base has eliminated much of the leg work in keeping our employees and customers in touch and informed.

Pros

Simple and easy

April 2017

April from The Dtales

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Game changer

Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer. If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is. Great product and great outcomes. Excellent!!!

April 2017

Aaron from Orlando branding

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Absolutely amazing- wish Id had this YEARS ago!

Texting base has been an absolute game changer in our business. It is user-friendly, phenomenal software, with tremendous customer support period I cannot recommend it to enough people quickly enough to do justice to the remarkable quality of this program

April 2017

Derek from Keller Williams advantage II

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

April 2017

Great tool for follow up!

I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase!

Pros

It's organized and easy to use

Cons

N/A

April 2017

Krista from Glovestix

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Helped me win a contest!

I used texting base to help me send personalized texts to all my contacts 3 times that day to remind people to vote for me with the link to vote. What a cool program and I know it was one of the reasons I won. Thanks Texting Base, you rock!