It's very good for us as app company we got to know about our competitors

Ticketing auto conversion from the social media negative comments

Auto replies not able to see the comments on actual comments

We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.

Influencer stream can be more streamlined, e commerce listening

It's plain ok. Not to graet

One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago

While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup

The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.

The ride has been smooth over last 2 years

Overall the platform is robust and is getting better over time.

The platform is a single point of contact between the user and the social channels.

The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.

Both digital marketing team and customer support team wanted to run the business using one tool and we were able to that using this tool, and this will help to understand operation and its limitations.

it many more features than the previous software , such as AHT , Agent performance, ability to click and find out the post from report and topic auto tagging

Too many steps to follow when compared to previous software experiencing a slowness comparative to other software 24/7 support is required incorrect sentiment tagging at times

ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.

ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.

Overall experience has been good. No cons as such.

Overall quite happy with the experience.

Regularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated.

At times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions.

Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list.

The reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil.

Good

Quite insightful, can improve reports and stats

Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.

- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate

The new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.

With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.

The overall experience is neutral, we can say good but not awesome. Still there are areas to improve.

Usually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too.

The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered!

It is very easy to use and competitively cost.

The social channels get disintegrated very frequently.

As a user its make life easy to understand that what customers are talking about your brand.

Response Management is better, Understanding of sentiments and categories are well defined.

Locobuzz updates affect the ticket irregularity of time.

Overall, the experience is going well so far.

Data insights, Filtration options,Customer support( [sensitive content hidden] for helping)

Comments on old ad posts are not visible.

Quick report generating capabilities and easy graphs for driving insights

The algorithm it uses to define sentiment of queries needs to be improved.

Our customer experience is quickly accelerating, Great Experience!

Fast and effective pick of ORM data. Visualizable and customizable dashboards. Ease of configurations & Sentiment Analysis is the best part of the tool. Excellent support team!

Slow loading of the tool at times and reports can be made better with more entry points of data.

Tried locobuzz for competition analysis, crisis management and for its Digital command center.

- Captures a good number of data - Variety of features to use - Easy to understand and use reports - Insightful analytics - Benefits in marketing

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