Can not recommend the software or the company as when you complain and we have many complaints they will happily respond with your under contract just keep paying.

I like that you can populate targeted results very easily.

Hard to navigate, UVM seems overly inflated, and not all the outlets are accessible online.

If you do not pay attention to this included information, you risk contacting these individuals and hurting your brand's reputation.

The interface is cheap and clunky, they don't monitor as many titles as you'll need them to, the press lists are far from definitive and their customer service is poor.

Horrifically bad value for money - our worst software purchase of 2017.

It seemed simple enough. Also their 1800 customer service was helpful with technical questions.

I love the new capabilities that Cision rolled-out about a year ago, including a new user interface.

I really like that, as a press person, I can easily search using multiple criteria - this really helps when I'm looking for press in a very specific industry.

Great for doing research on publications, writers, etc., and superb tool for media release distribution.

It bothers me that I can't set up my own listening devices and had to reach out to our rep any time I wanted to make a change.

Overall we are very unhappy with PR Newswire. We won't be using it again, not after this first bad first impression.

While its a business necessity for my line of work, Cision could be a smoother experience overall and could be more user friendly.

The contact of reporters and bloggers information isn't always up to date. The UI of the list builder function can be difficult to use.

The Only Press Release Tool Worth The Time & Money.

And they all have opted in. Great search tool to find new outlets and great monitoring service.

Your current editorial department is horrible.

Our news feels seen - in the best way possible - and feels like we have a very effective partner in Cision.

I use Cision on a daily basis to reach out to the media with brand press releases. It is reliable and very user friendly.

The ability to live track press releases is a huge deal and presented in a clean easy to use dashboard.

We save research time and can build a contact list with ease.

I found that it was too difficult and awkward to use effectively, it took ages to produce lists and filtering them was complicated.

It has always been 'on top of things. I always felt it was innovative and did a good job of gathering media data.

The PR is not always up to date and can be limited once you start to drill down.

I've always found the customer service there to be incredibly friendly and helpful.

Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.

There are so many ways to cut social data in the tool, and features like word clouds and geography are fantastic visuals to share in reports.

This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.

I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need.

There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.

I have seen grown my business with the best social analytics solution.

I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly).

Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups.

The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.

The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.

We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING.

NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. Superior customer service and always so very knowledgeable.

Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features.

Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

This past fall, I placed our agency's social intelligence solution under review. My criteria for selecting a product included historical data, features, functionality, budget, and support.

I've used many social listening tools, but NetBase has been by far one of the most intuitive and exemplary solutions.

Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped.

Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help.

This tool is easy to use and has great UX. The offerings that it does have are nice.

Amazing NLP, Easy Query Writing, Data Accuracy, Great Customer Support.

I've found NetBase to be the perfect tool in order for me to be successful at social listening and analytics.

I highly recommend getting plenty of hours of customer service. It is more useful than you know.

Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly.

US Dollar

Cision is a comprehensive communications platform enabling more than 100,000 public relations and marketing professionals around the world to understand, influence and amplify their stories. As the market leader, Cision enables the next generation of communication professionals to strategically operate in the modern media landscape where company success is directly impacted by public opinion. Cision has offices in 24 countries through the Americas, EMEA and APAC, and offers a suite of best-in-class solutions, including PR Newswire, MultiVu, Brandwatch, Cision Communications Cloud®and Cision Insights. To learn more, visit www.cision.com and follow @Cision on Twitter.

LongDescription

Website Analytics

Influencer Tracking

Sentiment Analysis

Communication Management

Digital Asset Management

Email Distribution

Contact Management

Clippings Management

Social Media Monitoring

Performance Metrics

Press Release Builder

Reputation Management

Direct Mail Management

Dashboard

Press Monitoring

Reporting/Analytics

Contact Database

Monitoring

Trend Analysis

Campaign Management

Auto Update

Article Author Database

Post Scheduling

Real Time Analytics

Customizable Reports

Brand Tracking

Real-Time Monitoring

Social Media Integration

Reporting & Statistics

Keyword Tracking

Campaign Analytics

Multi-Channel Distribution

Media Monitoring

Alerts/Notifications

Activity Dashboard

Engagement Tracking

Multi-Channel Data Collection

AB Testing

Audience Analytics

User Management

Email Alerts

Activity Tracking

Customer Segmentation

Ad hoc Reporting

Multi-Account Management

Campaign Tracking

Competitive Analysis

Social Performance Management

Template Management

ROI Tracking

Campaign Planning

Email Templates

Multi-Location

Review Notification

Email Marketing

Real Time Data

Content Discovery

Filtering

KPI Monitoring

Real-Time Notifications

Visual Analytics

Review Monitoring

Data Visualization

Customizable Templates

Conversion Tracking

Multi-Channel Attribution

Response Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Audience Engagement

Widgets

Third-Party Integrations

Competitor Monitoring

Search/Filter

Event Marketing

Review Sharing

Hashtag Tracking

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cision

In Person

Live Online

Webinars

Documentation

Videos

NetBase is a cloud-based social media analytics tool for small, midsize and large brands and marketing agencies. Primary features include social media monitoring, brand health monitoring, campaign performance measurement, dashboards and reports.


It monitors posts from social media and captures what people are saying about brands. It can understand sentiments behind written text through its Natural Language Processing (NLP) engine. This allows the system to reveal consumer information such as attitude, willingness to purchase and needs.


The built-in dashboard presents data in the form of charts, graphs and heatmaps. It also allows users to customize reports and deliver them to email accounts. NetBase LIVE PULSE helps users find the most shared images, spot emerging trends, engaging posts and influencers.


Support is offered via email and over the phone. Other help options include documentation, FAQ, video tutorials, webinars and knowledge articles.



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