AgentAssist

AgentAssist, helps you to serve your customers better through real-time voice analysis and digital interactions. The technology improves conversations between agents and customers by turning analysis into unique insights and recommending actions that enable call centers to give personalised, helpful guidance to callers. The technology monitors calls, analyses them and gives agents feedback in real time. It’s invaluable for agents who are working remotely. Not only does the technology provide direct in-call support it also allows supervisors to follow calls live, support and guide agents via chat, and even decide to intervene in calls if necessary.