--- title: "Best Speech Analytics Software - 2026 Reviews & Pricing" description: "Find the best Speech Analytics Software for your organization. Compare top Speech Analytics Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/speech-analytics/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Speech Analytics Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Speech Analytics Software of 2026 Updated September 17, 2026 On this page 1. Popular Comparisons 2. Buyers Guide 3. Related Software Filter products 135 results ### Compare Products Showing 1 - 25 of 135 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Speech-to-Text 5.0 [(3)](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Speech-to-Text is an artificial intelligence-powered tool that converts spoken audio into written text. It is designed for use in applications and workflows requiring voice recognition or transcription capabilities. Industries such as healthcare, education, customer service, and media production can use it for tasks such as automating documentation, creating captions, and enabling voice-driven interfaces. The tool supports automatic speech recognition in over one hundred twenty-five languages and variants, making it accessible to a wide range of users. It includes speaker diarization, which identifies and separates individual speakers in audio recordings. Customization features allow users to adapt the system to recognize domain-specific terminology and vocabulary. Multilingual language detection enables transcription of audio containing multiple languages. Speech-to-Text operates through an application programming interface, allowing integration into software applications. It uses Gemini AI to process audio input and generate text transcriptions. It supports use cases such as real-time voice typing, batch audio transcription, and automated captioning for video content.... [Read more](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Best rated features: Speech-to-Text Analysis 5.0 Automatic Transcription 5.0 Audio Capture 5.0 API 5.0 ### Worst rated features: Sentiment Analysis 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#key-features) ### Speech-to-Text V2 API $0.02one time [See full pricing details](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#pricing-and-plans) ### Product: 3CX 4.39 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.... [Read more](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) ### What users love - Cost-effective communication solution - Flexible call handling features - User-friendly and intuitive interface ### To take in mind - Limited and inconsistent support experience - Connection reliability and call quality ### Best rated features: Task Management 5.0 SMS Messaging 5.0 Multi-User Collaboration 5.0 Real-Time Monitoring 5.0 ### Worst rated features: Callback Scheduling 1.0 [See all features](https://www.softwareadvice.com/voip/3cx-phone-system-profile/#key-features) ### 3CX SMB Custom Pricing available upon request Up to 10 Users. ### 3CX PRO $350.00/year For 11-25 Users. ### 3CX ENT $425.00/year For 11-25 Users. [See full pricing details](https://www.softwareadvice.com/voip/3cx-phone-system-profile/#pricing-and-plans) ### Product: Convin [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) 4.87 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Best for:Performance Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.... [Read more](https://www.softwareadvice.com/speech-analytics/convin-profile/) ### Best rated features: Performance Management 4.8 Training Management 4.8 [See all features](https://www.softwareadvice.com/speech-analytics/convin-profile/#key-features) ### Basic ₹80.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/convin-profile/#pricing-and-plans) ### Product: Gong [Gong](https://www.softwareadvice.com/call-center/gong-profile/) 4.81 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally. The platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead. Sales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections. Support is available via a knowledge base and customer support channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards.... [Read more](https://www.softwareadvice.com/call-center/gong-profile/) ### What users love - Collaborative call review tools - Driving sales team improvement - In-depth conversation breakdowns ### To take in mind - Transcription accuracy limitations - Recording reliability and privacy issues ### Best rated features: Data Visualization 5.0 Trend Analysis 5.0 Sales Automation 5.0 Sales Trend Analysis 5.0 ### Worst rated features: Sales Onboarding & Training 1.0 Call Scripting 3.0 Sales Pipeline Management 3.0 [See all features](https://www.softwareadvice.com/call-center/gong-profile/#key-features) ### Product: Transkriptor [Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) 4.75 [(551)](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/reviews/) Best for:File Sharing ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Transkriptor is an artificial intelligence (AI)-enabled online transcription solution that converts audio and video content within meetings, interviews, lectures, podcasts, and other files into text. Transkriptor allows users to transcribe audio and video from various sources by entering a URL. It can separate multiple speakers and enables users to collaborate on files by configuring editing permissions for the document. Additionally, businesses can export transcripts in TXT, SubRip (SRT), and Microsoft Word formats. Transkriptor provides mobile applications for Android and iOS devices, a Google Chrome extension, and integrates with virtual meeting platforms, including Zoom, Microsoft Teams, and Google Meet.... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) ### What users love - Fast and accurate transcription results - Intuitive and beginner-friendly interface - Boosts workflow and efficiency ### To take in mind - Expensive and inflexible pricing plans - Editing and formatting limitations ### Best rated features: Sentiment Analysis 5.0 Meeting Notes 5.0 File Sharing 4.7 Audio/video file upload 4.7 ### Worst rated features: Third-Party Integrations 3.0 Multiple File Format Support 3.5 Automatic Transcription Services 3.7 [See all features](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#key-features) ### Pro $8.33/month For Individuals just getting started with Transkriptor: 2400 minutes per month 100+ language support Transcription Translation AI Chatbot AI Note-Taking... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) ### Product: Talkatoo [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) 4.71 [(221)](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to capture patient information with more efficiency and accuracy. From capturing critical patient information to building library of known terms, Talkatoo allows your hospital to record every moment of their patient’s care.... [Read more](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) ### Best rated features: Call Recording 4.8 Audio Capture 4.6 Notes Management 4.6 Activity Dashboard 4.5 ### Worst rated features: Third-Party Integrations 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/#key-features) ### Product: WhatConverts [WhatConverts](https://www.softwareadvice.com/marketing/whatconverts-profile/) 4.90 [(50)](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary WhatConverts is a cloud-based lead tracking and reporting platform built for marketing agencies, franchise businesses, and small to midsize companies across a range of industries. It captures leads from phone calls, forms, chats, and transactions, then ties each lead back to the marketing source that generated it. WhatConverts helps teams understand which campaigns, keywords, and channels are driving real business results. Core features include call tracking with recording and transcription, multi-channel lead capture, customizable reporting dashboards, and lead management tools that let users score, filter, and organize incoming leads. Marketing agencies can use WhatConverts to demonstrate campaign performance to clients through white-labeled reports. Franchise and multi-location businesses benefit from consolidated reporting across all locations in a single view. The platform integrates with popular tools such as Google Ads, Google Analytics, and various CRM systems. Support is available via live chat, email, and a searchable knowledge base with guides and tutorials.... [Read more](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Best rated features: ROI Tracking 5.0 Performance Metrics 5.0 Lead Management 5.0 Call Recording 4.8 ### Worst rated features: Call Transcription 1.0 Keyword Tracking 4.0 Real-Time Reporting 4.0 CRM 4.0 [See all features](https://www.softwareadvice.com/marketing/whatconverts-profile/#key-features) ### Call Tracking $30.00/month Includes $30 free usage credit. ### Plus $60.00/month Includes $30 free usage credit. ### Pro $100.00/month Includes $30 free usage credit. [See full pricing details](https://www.softwareadvice.com/marketing/whatconverts-profile/#pricing-and-plans) ### Product: CTM [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.65 [(159)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) ### Best rated features: Call Tagging 5.0 Campaign Scheduling 5.0 Performance Management 5.0 Data Security 5.0 ### Worst rated features: Multi-Touch Attribution 2.8 Call Scripting 3.0 File Transfer 3.0 [See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features) ### Product: Leexi [Leexi](https://www.softwareadvice.com/note-taking/leexi-profile/) 4.89 [(35)](https://www.softwareadvice.com/note-taking/leexi-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes sales, telephony, and video conferencing operations for teams. The platform ensures seamless onboarding by facilitating the efficient flow of information between teams. During calls, managers and team members can collaborate, comment, and take notes as Leexi automatically summarizes, transcribes, and analyzes the conversations. Data is securely stored, ensuring the confidentiality of clients' information. Additionally, automated emails enable sales teams to follow up with participants. Leexi provides valuable insights into call and video performance through its analytics capabilities. It also supports integration with a wide range of third-party applications via APIs.... [Read more](https://www.softwareadvice.com/note-taking/leexi-profile/) ### Best rated features: Audio Capture 5.0 Onboarding 5.0 Calendar Sync 5.0 Content Management 5.0 ### Worst rated features: Real-Time Analytics 3.5 [See all features](https://www.softwareadvice.com/note-taking/leexi-profile/#key-features) ### AI-Meeting / AI-Notetaker €23.00/month ### AI-Business €39.00 ### Sales module €55.00/month [See full pricing details](https://www.softwareadvice.com/note-taking/leexi-profile/#pricing-and-plans) ### Product: Clootrack [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Best rated features: Sentiment Analysis 5.0 Negative Feedback Management 5.0 Multi-Channel Communication 5.0 Communication Management 5.0 ### Worst rated features: Natural Language Processing 3.0 Customizable Reports 4.0 Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features) ### Basic $25,000.00/year [See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans) ### Product: Modjo [Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) 4.70 [(60)](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built to make every interaction as easy to manage – accessible, transparent, and collaborative.... [Read more](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Best rated features: For Sales Teams/Organizations 5.0 Call Recording 5.0 On-Demand Recording 5.0 Collaboration Tools 5.0 [See all features](https://www.softwareadvice.com/live-chat/modjo-profile/#key-features) ### Product: XM for Customer Experience [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.64 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.... [Read more](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) ### Best rated features: Support Ticket Tracking 5.0 Behavioral Analytics 5.0 Customizable Fields 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Segmentation 2.0 [See all features](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#key-features) ### Basic $1,500.00/year [See full pricing details](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#pricing-and-plans) ### Product: Outdoo AI [Outdoo AI](https://www.softwareadvice.com/product/265316-Outdoo/) 4.88 [(16)](https://www.softwareadvice.com/product/265316-Outdoo/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Outdoo AI is a cloud-based sales coaching and enablement platform serving SMB, mid-market, and enterprise teams across industries. The software helps sales managers identify skill gaps, deliver targeted coaching, and track rep performance over time. Core features include AI-assisted call analysis, scorecards, coaching workflows, and performance dashboards. Outdoo AI gives managers visibility into individual and team progress, helping organizations build consistent sales habits and improve onboarding for new hires. The platform integrates with common CRM and communication tools, reducing manual data entry for sales teams. Support is available via email, live chat, and an online knowledge base.... [Read more](https://www.softwareadvice.com/product/265316-Outdoo/) ### Best rated features: Reporting/Analytics 5.0 Recording 5.0 Call Reporting 5.0 Data Import/Export 5.0 [See all features](https://www.softwareadvice.com/product/265316-Outdoo/#key-features) ### Enterprise (Custom Plan) Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/265316-Outdoo/#pricing-and-plans) ### Product: MaxContact [MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/) 4.73 [(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.... [Read more](https://www.softwareadvice.com/call-center/maxcontact-profile/) ### Best rated features: Email Management 5.0 Auto-Dialer 5.0 Data Security 5.0 Customer Database 5.0 ### Worst rated features: Automated Routing 3.8 Queue Management 4.0 [See all features](https://www.softwareadvice.com/call-center/maxcontact-profile/#key-features) ### Generic £80.00/month [See full pricing details](https://www.softwareadvice.com/call-center/maxcontact-profile/#pricing-and-plans) ### Product: MeetRox [MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) 5.0 [(9)](https://www.softwareadvice.com/product/449689-MeetRox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, Ploomes, Zoho CRM, and Pipedrive, MeetRox automates CRM entry, saving valuable time for salespeople and increasing productivity and data accuracy. Our software offers advanced features like Pitch Quality Check, which verifies the quality of the sales pitch and ensures that all team members are aligned with the sales playbook. Our AI is capable of identifying patterns that differentiate top performers from low performers, improving operational efficiency. Discover what makes the best, the best! Moreover, you'll have access to the Rox Assistant, our AI that uses data shared in recorded meetings to deliver exactly what you need. Whether it's a follow-up email, personalized messages, feedback for improving sales pitches, and much more, everything is delivered in seconds. Your imagination is the limit. With our Analytics AI, you'll have a detailed analysis of topics such as: the most common pain points shared by leads, major purchase objections, key reasons for lost deals, and your main competitors, all with just a click. Our platform also seamlessly connects with leading video conferencing tools like Zoom, Google Meet, Slack, and Microsoft Teams, and captures calls made through VoIP technologies. Experience MeetRox and transform your sales team's efficiency, elevating your results with cutting-edge technology and valuable insights for strategic decisions.... [Read more](https://www.softwareadvice.com/product/449689-MeetRox/) ### Best rated features: Call Recording 5.0 Automatic Transcription 5.0 Conversation Intelligence 4.8 Document Management 4.5 ### Worst rated features: Search/Filter 3.7 Training Management 4.0 Content Library 4.0 Commenting/Notes 4.0 [See all features](https://www.softwareadvice.com/product/449689-MeetRox/#key-features) ### Product: Deepcura [Deepcura](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) 4.80 [(15)](https://www.softwareadvice.com/speech-analytics/deepcura-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare specialists,this platform offers a seamless integration of technology and accuracy, ensuring every piece of medical documentation is transcribed with precision. But it's not just about speed and accuracy. In an era where regulatory compliance is more crucial than ever, our system goes the extra mile. Every transcription is carefully processed to align with the highest standards of compliance, safeguarding both practitioners and patients. Say farewell to traditional challenges and embrace a solution that combines innovation, efficiency, and compliance. Trust in our AI-powered expertise for your transcription needs.... [Read more](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) ### Best rated features: Audio Capture 5.0 Multiple Format Support 5.0 Secure Data Storage 5.0 Automatic Formatting 5.0 ### Worst rated features: API 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#key-features) ### Basic $49.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#pricing-and-plans) ### Product: Crisp [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) 4.57 [(148)](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time. Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts. Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.... [Read more](https://www.softwareadvice.com/help-desk/crisp-profile/) ### Best rated features: Lead Distribution 5.0 Interaction Tracking 5.0 CRM 5.0 Automated Routing 5.0 [See all features](https://www.softwareadvice.com/help-desk/crisp-profile/#key-features) ### Free $0.00/month This is a free plan. ### Mini $45.00/month The plan includes 4 seats, 5000 user profiles and offers a 14-day free trial. ### Essentials $95.00/month The plan includes 10 seats, 50 000 user profiles and offers a 14-day free trial. [See full pricing details](https://www.softwareadvice.com/help-desk/crisp-profile/#pricing-and-plans) ### Product: Diabolocom [Diabolocom](https://www.softwareadvice.com/auto-dealer/diabolocom-profile/) 4.89 [(9)](https://www.softwareadvice.com/auto-dealer/diabolocom-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Diabolocom is a cloud-based contact center platform that helps businesses across banking, insurance, healthcare, and retail manage customer interactions at scale. It suits small to large organizations looking to handle inbound and outbound communications across voice, email, and digital channels from a single interface. Core features include automatic call distribution, interactive voice response, call recording, real-time dashboards, and workforce management tools. Agents can view full customer history during interactions, helping teams respond consistently and reduce handling time. Supervisors can monitor live queues, track agent performance, and adjust staffing based on current demand. The platform also includes outbound dialing tools suited to sales and collections teams. Diabolocom integrates with widely used CRM systems, keeping customer data connected across tools. Support is available via phone, email, and an online knowledge base, giving users multiple ways to get help when needed.... [Read more](https://www.softwareadvice.com/auto-dealer/diabolocom-profile/) ### Best rated features: Automatic Call Distribution 5.0 Queue Management 5.0 Call Scripting 5.0 Caller ID 5.0 ### Worst rated features: Voice Mail 3.0 Alerts/Notifications 4.0 [See all features](https://www.softwareadvice.com/auto-dealer/diabolocom-profile/#key-features) ### Product: Samu [Samu](https://www.softwareadvice.com/sales-coaching/samu-profile/) 4.73 [(15)](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. Additionally, the platform lets stakeholders create video libraries and store training materials for new employees.... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Best rated features: Performance Management 5.0 Call Monitoring 5.0 Scheduled Recording 5.0 Call Transcription 5.0 [See all features](https://www.softwareadvice.com/sales-coaching/samu-profile/#key-features) ### Basic $40.00/month \- Usuarios gratis ilimitados (solo pagan los quqe graban llamadas) - Grabaciones ilimitadas - Hasta 30 resúmenes de AI por mes - Acceso a Librería/playlist de llamados... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) ### Product: Callbox [Callbox](https://www.softwareadvice.com/product/427356-Callbox/) 4.86 [(7)](https://www.softwareadvice.com/product/427356-Callbox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools. Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp. The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.... [Read more](https://www.softwareadvice.com/product/427356-Callbox/) ### Best rated features: VoIP Connection 5.0 VoIP 5.0 Caller ID 5.0 Support Ticket Management 5.0 ### Worst rated features: Interaction Tracking 4.0 [See all features](https://www.softwareadvice.com/product/427356-Callbox/#key-features) ### Product: Rezolve AI [Rezolve AI](https://www.softwareadvice.com/generative-ai/rezolve-ai-profile/) 4.78 [(9)](https://www.softwareadvice.com/generative-ai/rezolve-ai-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Rezolve.ai is an Agentic AI solution for IT, HR, and Financial Operations that helps enterprises automate support workflows, resolve service requests autonomously, and improve employee experiences across digital and voice channels. Rezolve.ai enables organizations to modernize support operations through AI-powered automation and multi-agent orchestration. The platform supports IT, HR, and FinOps teams by automating repetitive service tasks, improving response times, and providing employees with instant support across Microsoft Teams, Slack, chat, email, mobile, and voice. AI agents can resolve incidents, fulfill requests, execute workflows, surface enterprise knowledge, and integrate with systems such as ServiceNow, Jira Service Management, Freshservice, Workday, SharePoint, and Confluence. Rezolve.ai also includes enterprise search, AI voice support, workflow automation tools, AI Ops capabilities, and no-code AI agent creation. Designed for mid-market and enterprise organizations, the platform helps reduce operational costs while improving employee satisfaction and service efficiency.... [Read more](https://www.softwareadvice.com/generative-ai/rezolve-ai-profile/) ### Best rated features: Customizable Branding 5.0 Interaction Tracking 5.0 Multi-Channel Communication 5.0 Real-time Consumer-facing Chat 5.0 [See all features](https://www.softwareadvice.com/generative-ai/rezolve-ai-profile/#key-features) ### Plan Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/generative-ai/rezolve-ai-profile/#pricing-and-plans) ### Product: VoiceAnalytics [VoiceAnalytics](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) 4.83 [(6)](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation. Based on the results of this analysis, it provides insights in the form of reports, graphic visualizations and overview dashboards. Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories. VoiceAnalytics gives them the power to improve: • Quality Monitoring • Customer Experience • Compliance • Productivity • Revenue Generation • Agent Experience... [Read more](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Best rated features: Email Management 5.0 Reporting/Analytics 5.0 Multi-Language 5.0 Real-Time Analytics 5.0 ### Worst rated features: Automatic Transcription 3.0 Customer Experience Management 4.0 [See all features](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#key-features) ### Basic €22.00/month [See full pricing details](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#pricing-and-plans) ### Product: Spiky.ai [Spiky.ai](https://www.softwareadvice.com/call-center/spiky-ai-profile/) 5.0 [(4)](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.... [Read more](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Best rated features: Call Recording 5.0 Activity Dashboard 5.0 Reporting & Statistics 5.0 Real-Time Analytics 5.0 [See all features](https://www.softwareadvice.com/call-center/spiky-ai-profile/#key-features) ### Product: ViaDialog [ViaDialog](https://www.softwareadvice.com/product/509293-ViaDialog/) 5.0 [(4)](https://www.softwareadvice.com/product/509293-ViaDialog/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary ViaDialog is a cloud-based contact center platform that helps small, mid-market, and enterprise businesses manage customer interactions across voice, email, chat, and social channels. Suited for industries such as retail, finance, and healthcare, ViaDialog centralizes communication workflows so teams can handle high volumes of customer requests from a single interface. Core features include intelligent call routing, real-time dashboards, interaction history tracking, and reporting tools that give managers visibility into team performance and customer trends. The platform also supports workforce management, helping supervisors schedule agents and monitor activity levels throughout the day. Because ViaDialog is cloud-based, businesses can get up and running without installing on-premises hardware, and remote or distributed teams can access the system from any location. Support is available through email, phone, and a knowledge base, giving users multiple ways to find answers or resolve technical issues quickly.... [Read more](https://www.softwareadvice.com/product/509293-ViaDialog/) ### Best rated features: Surveys & Feedback 5.0 IVR 5.0 Activity Dashboard 5.0 Multi-Channel Communication 5.0 ### Worst rated features: Customer History 4.0 [See all features](https://www.softwareadvice.com/product/509293-ViaDialog/#key-features) ### ViaFlow €39.00/month Interactions omnicanales Centralisez toutes vos interactions clients sur une seule et même plateforme.... [Read more](https://www.softwareadvice.com/product/509293-ViaDialog/#pricing-and-plans) ### ViaSpeech Custom Pricing available upon request IA conversationnelle & vocale Éliminez les erreurs de routage, les rebonds et la mauvaise compréhension des besoins.... [Read more](https://www.softwareadvice.com/product/509293-ViaDialog/#pricing-and-plans) ### ViaBrain €0.05 Per interaction [See full pricing details](https://www.softwareadvice.com/product/509293-ViaDialog/#pricing-and-plans) ### Product: Zenith CRM [Zenith CRM](https://www.softwareadvice.com/crm/zenith-crm-profile/) 5.0 [(4)](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tailor the system to meet your unique business requirements. Enjoy secure, expandable operations with smart lead management and insightful analytics, all integrated flawlessly to reflect your brand identity. With Z-CRM, your business stays productive around the clock.... [Read more](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Best rated features: Interaction Tracking 5.0 Lead Management 5.0 Contact Management 5.0 [See all features](https://www.softwareadvice.com/crm/zenith-crm-profile/#key-features) 1 [2](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=6) ## Popular Comparisons [ Amazon Connect vs Talkdesk ](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/talkdesk/)[ Genesys Cloud CX vs NiCE CXone ](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/incontact-hosted-call-center-software/)[ Talkatoo vs Transkriptor ](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/vs/transkriptor/)[ JustCall vs 3CX ](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/) ## Introduction Businesses often lack insights when it comes to understanding the problems their customers face. While post-purchase surveys and customer feedback forms try to fill this gap, they are somewhat ineffective as customers don’t always respond to such inquiries. However, in today’s world, understanding what frustrates customers and what delights them has become easier. With innovations such as automatic speech recognition and speech analytics technology, customer service managers can now do much more than just listening in on calls their teams make/take. A speech analytics solution not only helps judge a caller’s emotional state but also the likelihood of them converting into a customer. In this buyers guide, you’ll learn about the core features, key considerations, and other important aspects that will help you make an informed decision while choosing a speech analytics tool for your business. Here’s what we’ll cover: - [What is speech analytics software?](#Whatisspeechanalyticssoftware) - [Common features of speech analytics software](#Commonfeaturesofspeechanalyticssoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of speech analytics software](#Benefitsofspeechanalyticssoftware) - [Key considerations](#Keyconsiderations) ## What is speech analytics software? Speech analytics software helps businesses analyze live and recorded calls between customers and customer support teams, which allows improving the customer journey and providing a better customer experience. The software gives businesses better customer insight into how to improve their sales and customer engagement practices. The software offers sentiment analysis and pattern detection capabilities that enable customer success teams to identify recurring customer challenges and determine the best possible resolutions. _Quality monitoring in_ [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) _(_[Source](https://www.softwareadvice.com/speech-analytics/callfinder-profile/)_)_ ## Common features of speech analytics software Vendors offer various kinds of features with their software products but to make the best choice, you need an understanding of the common features that a speech analytics software tool must have.

Sentiment analysis

Judge the tone and mood of any conversation in real time to understand the positive, negative, or neutral sentiment and link it with the overall customer experience.

Automatic transcription

Convert conversations in audio and video files into text and highlight key phrases with accuracy.

Call recording and archiving

Record, store, and categorize customer calls based on emotional analysis.

Predictive analytics

Analyze past and concurrent data to discover patterns and generate insights into future outcomes.

Language support

Understand and support a host of languages for speech-to-text conversion and customer sentiment analysis.

Call metrics dashboard

Access every customer interaction and gather insights related to caller intent, call duration, and key trends.

Clustering

Analyze, discover, and create reports on trends, key phrases, and recurring topics.

Real-time support

Provide technical support and training to sales and customer success teams.

## What type of buyer are you? The customer-facing role of any business makes investing in this technology necessary. Let’s have a look at the various types of buyers for speech analytics software. - **Businesses with large customer support teams:** These buyers usually belong to industries such as ecommerce, travel, and tourism, and may handle a lot of face-time with customers. Speech analytics software can help them optimize their contact center through customer sentiment analysis and offer quicker customer resolutions and more effective customer servicing. - **Businesses with large sales teams:** These buyers typically look for tools that help with sales gamification to enhance their sales processes. Managers can access call archives and view interactions to understand where their salespeople did well and which parts need improvement. By grading their calls and creating scorecards, this data can gamify and incentivize behavior. Predictive analytics is also used to identify cross-sell opportunities and educate and enhance salespeople to perform better. ## Benefits of speech analytics software Using speech analytics software can offer a lot of benefits to contact centers and users in customer-facing roles. - **Improves customer experience:** Speech analytics tools analyze thousands of calls and gather a lot of insights about customer needs and wants. Additionally, the tool can detect whether a customer is upset or frustrated through emotional cues. With such data in their hands, contact centers can quickly determine how to best solve customer issues and increase customer satisfaction rates. - **Improves agent performance:** When contact center agents speak with customers, speech analytics software can monitor these calls to evaluate agent performance and identify coaching opportunities. With the help of real-time monitoring, call center agents and customer support teams can be given instant feedback on areas that need improvement. - **Ensures compliance and identifies risks:** Speech analytics can also be used to check whether service calls are following organizational compliance criteria. Using a speech analytics tool will result in a workforce that is familiar with protocols and required disclosures. This can be a crucial advantage in terms of quality assurance in highly regulated industries such as healthcare or finance. - **Increases cross-sell and up-sell opportunities:** In both service-oriented and product-centric businesses, conversations can be monitored to find out which services or products are being mentioned the most by customers. This information can then be used to enhance sales conversion rates. Marketing teams can also take advantage of these insights to produce more effective marketing campaigns. ## Key considerations With a host of vendors in the speech analytics market, it is easy to get confused with choosing the right product. We suggest these key considerations before finalizing a speech analytics vendor to do business with. - **Data reliability:** The primary factor that goes into choosing the right speech analytics software is the reliability of its data. Data reliability, in this case, would include the _accuracy_ and _completeness_ with which conversations are analyzed and stored. - **Sentiment analysis vs. voice recognition:** A majority of buyers get confused between speech analytics and voice recognition technologies. The latter identifies audio and transcribes it into text while speech analytics goes beyond mere transcription and helps with emotion detection as well as call categorization based on keywords, caller intent, behavior, and customer needs, eliminating the need to evaluate calls manually. - **Deployment:** Another important consideration before investing in speech analytics software is the deployment options a tool offers. In today’s remote work environment, a web-based or cloud-based service is preferred over on-premise deployment models. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Speech Analytics Software - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/)