# Best Speech Analytics Software - 2026 Reviews & Pricing > Find the best Speech Analytics Software for your organization. Compare top Speech Analytics Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/speech-analytics --- [Home](https://www.softwareadvice.com/) / Speech Analytics Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Speech Analytics Software of 2026 Updated July 16, 2026 On this page 1. Popular Comparisons 2. Buyers Guide 3. Related Software Filter products 75 results ### Compare Products Showing 1 - 25 of 75 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolve...[Read more about 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) **4.4** ([467 reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Teams MongoDB +20 more +19 more +18 more 3CX's Best Rated Features 5.0Task Management See All 3CX's Worst Rated Features Two-Way Audio & Video See All [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. Wi...[Read more about Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** ([232 reviews](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/)) Free trial Free version Integrations Integrations Ameyo Exotel +1 more +0 more +0 more Convin's Best Rated Features 4.81Performance Management See All Convin's Worst Rated Features 4.80Training Management See All [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The ...[Read more about Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) **4.8** ([561 reviews](https://www.softwareadvice.com/call-center/gong-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoom Workplace +85 more +84 more +83 more Gong.io's Best Rated Features 5.0Data Visualization See All Gong.io's Worst Rated Features Deal Management See All [Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) Transkriptor is an artificial intelligence (AI)-enabled online transcription solution that converts audio and video content with...[Read more about Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) **4.7** ([551 reviews](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/reviews/)) Free trial Free version Integrations Integrations Google Meet Microsoft Teams +6 more +5 more +4 more Transkriptor's Best Rated Features 5.0Sentiment Analysis See All Transkriptor's Worst Rated Features Dashboard See All [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text ...[Read more about Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) **4.7** ([221 reviews](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/)) Free trial Free version Talkatoo's Best Rated Features 4.76Call Recording See All Talkatoo's Worst Rated Features 4.0Third-Party Integrations See All [Leexi](https://www.softwareadvice.com/note-taking/leexi-profile/) Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio ...[Read more about Leexi](https://www.softwareadvice.com/note-taking/leexi-profile/) **4.9** ([35 reviews](https://www.softwareadvice.com/note-taking/leexi-profile/reviews/)) Free trial Free version Integrations Integrations Gmail Pipedrive +15 more +14 more +13 more Leexi's Best Rated Features 5.0Audio Capture See All Leexi's Worst Rated Features Content Library See All [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organ...[Read more about CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) **4.7** ([158 reviews](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Stripe +58 more +57 more +56 more CTM's Best Rated Features 5.0Call Tagging See All CTM's Worst Rated Features Call List Management See All [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores li...[Read more about Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) **5.0** ([16 reviews](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews)) Free trial Free version Integrations Integrations SurveyMonkey Jotform +14 more +13 more +12 more Clootrack's Best Rated Features 5.0Sentiment Analysis See All Clootrack's Worst Rated Features 3.0Natural Language Processing See All [Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligenc...[Read more about Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) **4.7** ([60 reviews](https://www.softwareadvice.com/live-chat/modjo-profile/#reviews)) Free trial Free version Integrations Integrations Zoho CRM Microsoft Outlook +14 more +13 more +12 more Modjo's Best Rated Features 5.0For Sales Teams/Organizations See All Modjo's Worst Rated Features 5.0Automatic Transcription See All [Outdoo AI](https://www.softwareadvice.com/product/265316-Outdoo/) Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing teams that need...[Read more about Outdoo AI](https://www.softwareadvice.com/product/265316-Outdoo/) **4.9** ([16 reviews](https://www.softwareadvice.com/product/265316-Outdoo/#reviews)) Free trial Free version Integrations Integrations Google Meet Microsoft Teams +47 more +46 more +45 more Outdoo AI's Best Rated Features 5.0Reporting/Analytics See All Outdoo AI's Worst Rated Features 4.64Third-Party Integrations See All [MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/) MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcom...[Read more about MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/) **4.7** ([33 reviews](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/)) Free trial Free version Integrations Integrations HubSpot CRM Salesforce Platform +8 more +7 more +6 more MaxContact's Best Rated Features 5.0Email Management See All MaxContact's Worst Rated Features Caller ID See All [MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM sy...[Read more about MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) **5.0** ([9 reviews](https://www.softwareadvice.com/product/449689-MeetRox/#reviews)) Free trial Free version Integrations Integrations Zoho CRM HubSpot CRM +7 more +6 more +5 more MeetRox's Best Rated Features 5.0Call Recording See All MeetRox's Worst Rated Features Learning Paths/Tracks See All [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor c...[Read more about XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** ([255 reviews](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/)) Free trial Free version Integrations Integrations Zapier ServiceNow +30 more +29 more +28 more XM for Customer Experience's Best Rated Features 5.0Support Ticket Tracking See All XM for Customer Experience's Worst Rated Features Customer History See All [Deepcura](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare specialists,...[Read more about Deepcura](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) **4.8** ([15 reviews](https://www.softwareadvice.com/speech-analytics/deepcura-profile/reviews/)) Free trial Free version Deepcura's Best Rated Features 5.0Audio Capture See All Deepcura's Worst Rated Features 4.0API See All [Capturi](https://www.softwareadvice.com/speech-analytics/capturi-profile/) As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete ins...[Read more about Capturi](https://www.softwareadvice.com/speech-analytics/capturi-profile/) **4.8** ([11 reviews](https://www.softwareadvice.com/speech-analytics/capturi-profile/#reviews)) Free trial Free version Integrations Integrations Aircall Adversus +9 more +8 more +7 more Capturi's Best Rated Features 5.0Search/Filter See All Capturi's Worst Rated Features Tagging See All [Samu](https://www.softwareadvice.com/sales-coaching/samu-profile/) Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain in...[Read more about Samu](https://www.softwareadvice.com/sales-coaching/samu-profile/) **4.7** ([15 reviews](https://www.softwareadvice.com/sales-coaching/samu-profile/#reviews)) Free trial Free version Integrations Integrations Google Meet Google Calendar +2 more +1 more +0 more Samu's Best Rated Features 5.0Sales Onboarding & Training See All Samu's Worst Rated Features Speech-to-Text Analysis See All [Callbox](https://www.softwareadvice.com/product/427356-Callbox/) Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact cent...[Read more about Callbox](https://www.softwareadvice.com/product/427356-Callbox/) **4.9** ([7 reviews](https://www.softwareadvice.com/product/427356-Callbox/#reviews)) Free trial Free version Integrations Integrations Telegram Messenger +14 more +13 more +12 more Callbox's Best Rated Features 5.0VoIP Connection See All Callbox's Worst Rated Features Voice Mail See All [VoiceAnalytics](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes ...[Read more about VoiceAnalytics](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) **4.8** ([6 reviews](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#reviews)) Free trial Free version Integrations Integrations Amazon Connect CentOS Linux +1 more +0 more +0 more VoiceAnalytics's Best Rated Features 5.0Email Management See All VoiceAnalytics's Worst Rated Features Third-Party Integrations See All [Avaya Experience Platform](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including v...[Read more about Avaya Experience Platform](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) **4.7** ([11 reviews](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/)) Free trial Free version Avaya Experience Platform's Best Rated Features 5.0Queue Management See All Avaya Experience Platform's Worst Rated Features 3.0Call List Management See All [Spiky.ai](https://www.softwareadvice.com/call-center/spiky-ai-profile/) Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding se...[Read more about Spiky.ai](https://www.softwareadvice.com/call-center/spiky-ai-profile/) **5.0** ([4 reviews](https://www.softwareadvice.com/call-center/spiky-ai-profile/#reviews)) Free trial Free version Integrations Integrations Zoho CRM Salesforce Revenue Cloud +9 more +8 more +7 more Spiky.ai's Best Rated Features 5.0Call Recording See All Spiky.ai's Worst Rated Features Data Security See All [Zenith CRM](https://www.softwareadvice.com/crm/zenith-crm-profile/) Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhan...[Read more about Zenith CRM](https://www.softwareadvice.com/crm/zenith-crm-profile/) **5.0** ([4 reviews](https://www.softwareadvice.com/crm/zenith-crm-profile/#reviews)) Free trial Free version Zenith CRM's Best Rated Features 5.0Interaction Tracking See All Zenith CRM's Worst Rated Features 5.0Contact Management See All [Avoma](https://www.softwareadvice.com/call-center/avoma-profile/) Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, ...[Read more about Avoma](https://www.softwareadvice.com/call-center/avoma-profile/) **4.8** ([6 reviews](https://www.softwareadvice.com/call-center/avoma-profile/#reviews)) Free trial Free version Avoma's Best Rated Features 5.0Contextual Guidance See All Avoma's Worst Rated Features 4.0Natural Language Processing See All [Google Cloud Speech-to-Text](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcribing audio...[Read more about Google Cloud Speech-to-Text](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) **5.0** ([3 reviews](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#reviews)) Free trial Free version Google Cloud Speech-to-Text's Best Rated Features 5.0Speech-to-Text Analysis See All Google Cloud Speech-to-Text's Worst Rated Features 4.0Sentiment Analysis See All [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This soluti...[Read more about EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) **4.7** ([20 reviews](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/)) Free trial Free version Integrations Integrations Freshdesk Intercom +14 more +13 more +12 more [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufactur...[Read more about CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) **4.7** ([12 reviews](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#reviews)) Free trial Free version CallFinder's Best Rated Features 4.0Scorecards See All CallFinder's Worst Rated Features 4.0Automatic Transcription See All 1 [2](https://www.softwareadvice.com/speech-analytics/?page=2)[3](https://www.softwareadvice.com/speech-analytics/?page=3) ## Popular Comparisons [ Talkatoo vs Transkriptor ](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/vs/transkriptor/)[ JustCall vs 3CX ](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/)[ NiCE CXone vs Calabrio ONE ](https://www.softwareadvice.com/compare/20067-incontact-hosted-call-center-software/vs/231268-Calabrio-One-Suite/)[ Gong.io vs Modjo ](https://www.softwareadvice.com/call-center/gong-profile/vs/modjo/) ## Introduction Businesses often lack insights when it comes to understanding the problems their customers face. While post-purchase surveys and customer feedback forms try to fill this gap, they are somewhat ineffective as customers don’t always respond to such inquiries. However, in today’s world, understanding what frustrates customers and what delights them has become easier. With innovations such as automatic speech recognition and speech analytics technology, customer service managers can now do much more than just listening in on calls their teams make/take. A speech analytics solution not only helps judge a caller’s emotional state but also the likelihood of them converting into a customer. In this buyers guide, you’ll learn about the core features, key considerations, and other important aspects that will help you make an informed decision while choosing a speech analytics tool for your business. Here’s what we’ll cover: - [What is speech analytics software?](#Whatisspeechanalyticssoftware) - [Common features of speech analytics software](#Commonfeaturesofspeechanalyticssoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of speech analytics software](#Benefitsofspeechanalyticssoftware) - [Key considerations](#Keyconsiderations) ## What is speech analytics software? Speech analytics software helps businesses analyze live and recorded calls between customers and customer support teams, which allows improving the customer journey and providing a better customer experience. The software gives businesses better customer insight into how to improve their sales and customer engagement practices. The software offers sentiment analysis and pattern detection capabilities that enable customer success teams to identify recurring customer challenges and determine the best possible resolutions. _Quality monitoring in_ [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) _(_[Source](https://www.softwareadvice.com/speech-analytics/callfinder-profile/)_)_ ## Common features of speech analytics software Vendors offer various kinds of features with their software products but to make the best choice, you need an understanding of the common features that a speech analytics software tool must have. **Sentiment analysis** Judge the tone and mood of any conversation in real time to understand the _positive, negative,_ or _neutral sentiment_ and link it with the overall customer experience. **Automatic transcription** Convert conversations in audio and video files into text and highlight key phrases with accuracy. **Call recording and archiving** Record, store, and categorize customer calls based on emotional analysis. [Predictive analytics](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) Analyze past and concurrent data to discover patterns and generate insights into future outcomes. **Language support** Understand and support a host of languages for speech-to-text conversion and customer sentiment analysis. **Call metrics dashboard** Access every customer interaction and gather insights related to caller intent, call duration, and key trends. **Clustering** Analyze, discover, and create reports on trends, key phrases, and recurring topics. **Real-time support** Provide technical support and training to sales and customer success teams. ## What type of buyer are you? The customer-facing role of any business makes investing in this technology necessary. Let’s have a look at the various types of buyers for speech analytics software. - **Businesses with large customer support teams:** These buyers usually belong to industries such as ecommerce, travel, and tourism, and may handle a lot of face-time with customers. Speech analytics software can help them optimize their contact center through customer sentiment analysis and offer quicker customer resolutions and more effective customer servicing. - **Businesses with large sales teams:** These buyers typically look for tools that help with sales gamification to enhance their sales processes. Managers can access call archives and view interactions to understand where their salespeople did well and which parts need improvement. By grading their calls and creating scorecards, this data can gamify and incentivize behavior. Predictive analytics is also used to identify cross-sell opportunities and educate and enhance salespeople to perform better. ## Benefits of speech analytics software Using speech analytics software can offer a lot of benefits to contact centers and users in customer-facing roles. - **Improves customer experience:** Speech analytics tools analyze thousands of calls and gather a lot of insights about customer needs and wants. Additionally, the tool can detect whether a customer is upset or frustrated through emotional cues. With such data in their hands, contact centers can quickly determine how to best solve customer issues and increase customer satisfaction rates. - **Improves agent performance:** When contact center agents speak with customers, speech analytics software can monitor these calls to evaluate agent performance and identify coaching opportunities. With the help of real-time monitoring, call center agents and customer support teams can be given instant feedback on areas that need improvement. - **Ensures compliance and identifies risks:** Speech analytics can also be used to check whether service calls are following organizational compliance criteria. Using a speech analytics tool will result in a workforce that is familiar with protocols and required disclosures. This can be a crucial advantage in terms of quality assurance in highly regulated industries such as healthcare or finance. - **Increases cross-sell and up-sell opportunities:** In both service-oriented and product-centric businesses, conversations can be monitored to find out which services or products are being mentioned the most by customers. This information can then be used to enhance sales conversion rates. Marketing teams can also take advantage of these insights to produce more effective marketing campaigns. ## Key considerations With a host of vendors in the speech analytics market, it is easy to get confused with choosing the right product. We suggest these key considerations before finalizing a speech analytics vendor to do business with. - **Data reliability:** The primary factor that goes into choosing the right speech analytics software is the reliability of its data. Data reliability, in this case, would include the _accuracy_ and _completeness_ with which conversations are analyzed and stored. - **Sentiment analysis vs. voice recognition:** A majority of buyers get confused between speech analytics and voice recognition technologies. The latter identifies audio and transcribes it into text while speech analytics goes beyond mere transcription and helps with emotion detection as well as call categorization based on keywords, caller intent, behavior, and customer needs, eliminating the need to evaluate calls manually. - **Deployment:** Another important consideration before investing in speech analytics software is the deployment options a tool offers. In today’s remote work environment, a web-based or cloud-based service is preferred over on-premise deployment models. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Speech Analytics Software - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/)