# Best Speech Analytics Software - 2026 Reviews & Pricing > Find the best Speech Analytics Software for your organization. Compare top Speech Analytics Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/speech-analytics --- [Home](https://www.softwareadvice.com/) / Speech Analytics Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Speech Analytics Software of 2026 Updated June 21, 2026 On this page 1. Popular Comparisons 2. Buyers Guide 3. Related Software Filter products 74 results ### Compare Products Showing 1 - 25 of 74 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. 4.39 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.... [Read more](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) ### What users love - Cost-effective communication solution - Flexible call handling features - User-friendly and intuitive setup ### To take in mind - Support responsiveness and policy issues - Connection reliability concerns ### Best rated features: Task Management 5.0 SMS Messaging 5.0 Multi-User Collaboration 5.0 Real-Time Monitoring 5.0 ### Worst rated features: Callback Scheduling 1.0 [See all features](https://www.softwareadvice.com/voip/3cx-phone-system-profile/#key-features) ### 3CX SMB Custom Pricing available upon request Up to 10 Users. ### 3CX PRO $350.00/year For 11-25 Users. ### 3CX ENT $425.00/year For 11-25 Users. [See full pricing details](https://www.softwareadvice.com/voip/3cx-phone-system-profile/#pricing-and-plans) [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) 4.87 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Best for:Performance Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.... [Read more](https://www.softwareadvice.com/speech-analytics/convin-profile/) ### Best rated features: Performance Management 4.8 Training Management 4.8 [See all features](https://www.softwareadvice.com/speech-analytics/convin-profile/#key-features) ### Basic ₹80.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/convin-profile/#pricing-and-plans) [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.81 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth. Gong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.... [Read more](https://www.softwareadvice.com/call-center/gong-profile/) ### What users love - In-depth call review capabilities - Boosts sales process effectiveness - Detailed conversation analytics insights ### To take in mind - Transcription accuracy and delays - Inconsistent call recording reliability ### Best rated features: Data Visualization 5.0 Trend Analysis 5.0 Sales Automation 5.0 Sales Trend Analysis 5.0 ### Worst rated features: Sales Onboarding & Training 1.0 Call Scripting 3.0 Sales Pipeline Management 3.0 [See all features](https://www.softwareadvice.com/call-center/gong-profile/#key-features) [Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) 4.75 [(551)](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/reviews/) Best for:File Sharing ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Transkriptor is an artificial intelligence (AI)-enabled online transcription solution that converts audio and video content within meetings, interviews, lectures, podcasts, and other files into text. Transkriptor allows users to transcribe audio and video from various sources by entering a URL. It can separate multiple speakers and enables users to collaborate on files by configuring editing permissions for the document. Additionally, businesses can export transcripts in TXT, SubRip (SRT), and Microsoft Word formats. Transkriptor provides mobile applications for Android and iOS devices, a Google Chrome extension, and integrates with virtual meeting platforms, including Zoom, Microsoft Teams, and Google Meet.... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) ### What users love - Accurate and fast transcription service - Intuitive and user-friendly interface - Efficiency gains in daily workflow ### To take in mind - Expensive and inflexible pricing plans - Editing and formatting limitations ### Best rated features: File Sharing 4.7 Audio/video file upload 4.7 Multi-Language 4.7 Timecoding 4.6 ### Worst rated features: Multiple File Format Support 3.5 Automatic Transcription Services 3.7 Audio Capture 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#key-features) ### Pro $8.33/month For Individuals just getting started with Transkriptor: 2400 minutes per month 100+ language support Transcription Translation AI Chatbot AI Note-Taking... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) 4.71 [(221)](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to capture patient information with more efficiency and accuracy. From capturing critical patient information to building library of known terms, Talkatoo allows your hospital to record every moment of their patient’s care.... [Read more](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) ### Best rated features: Call Recording 4.8 Audio Capture 4.6 Notes Management 4.6 Activity Dashboard 4.5 ### Worst rated features: Third-Party Integrations 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/#key-features) [Leexi](https://www.softwareadvice.com/note-taking/leexi-profile/) 4.89 [(35)](https://www.softwareadvice.com/note-taking/leexi-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes sales, telephony, and video conferencing operations for teams. The platform ensures seamless onboarding by facilitating the efficient flow of information between teams. During calls, managers and team members can collaborate, comment, and take notes as Leexi automatically summarizes, transcribes, and analyzes the conversations. Data is securely stored, ensuring the confidentiality of clients' information. Additionally, automated emails enable sales teams to follow up with participants. Leexi provides valuable insights into call and video performance through its analytics capabilities. It also supports integration with a wide range of third-party applications via APIs.... [Read more](https://www.softwareadvice.com/note-taking/leexi-profile/) ### Best rated features: Audio Capture 5.0 Onboarding 5.0 Calendar Sync 5.0 Content Management 5.0 ### Worst rated features: Real-Time Analytics 3.5 [See all features](https://www.softwareadvice.com/note-taking/leexi-profile/#key-features) ### AI-Meeting / AI-Notetaker €23.00/month ### AI-Business €39.00 ### Sales module €55.00/month [See full pricing details](https://www.softwareadvice.com/note-taking/leexi-profile/#pricing-and-plans) [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.65 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) ### Best rated features: Call Tagging 5.0 Campaign Scheduling 5.0 Performance Management 5.0 Data Security 5.0 ### Worst rated features: Multi-Touch Attribution 2.8 Call Scripting 3.0 File Transfer 3.0 [See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features) [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Best rated features: Sentiment Analysis 5.0 Negative Feedback Management 5.0 Multi-Channel Communication 5.0 Communication Management 5.0 ### Worst rated features: Natural Language Processing 3.0 Customizable Reports 4.0 Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features) ### Basic $25,000.00/year [See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans) [Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) 4.70 [(60)](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built to make every interaction as easy to manage – accessible, transparent, and collaborative.... [Read more](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Best rated features: For Sales Teams/Organizations 5.0 Call Recording 5.0 On-Demand Recording 5.0 Collaboration Tools 5.0 [See all features](https://www.softwareadvice.com/live-chat/modjo-profile/#key-features) [Outdoo AI](https://www.softwareadvice.com/product/265316-Outdoo/) 4.88 [(16)](https://www.softwareadvice.com/product/265316-Outdoo/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing teams that need training to translate into execution. By connecting roleplay practice, live interactions, and post-call assessment, Outdoo closes the coaching loop from preparation to performance. Teams prepare through realistic roleplays, apply skills during customer interactions, and improve through consistent scoring and structured reinforcement. Leaders gain visibility into readiness, coaching effectiveness, and skill progression across practice and execution. With unified AI scorecards, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale. Trusted by organizations including Globe Life, Allied Health, ProvideSure, RAIN Group, CMC, and Qure.ai.... [Read more](https://www.softwareadvice.com/product/265316-Outdoo/) ### Best rated features: Reporting/Analytics 5.0 Recording 5.0 Call Reporting 5.0 Data Import/Export 5.0 [See all features](https://www.softwareadvice.com/product/265316-Outdoo/#key-features) ### Enterprise (Custom Plan) Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/265316-Outdoo/#pricing-and-plans) [MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/) 4.73 [(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.... [Read more](https://www.softwareadvice.com/call-center/maxcontact-profile/) ### Best rated features: Email Management 5.0 Auto-Dialer 5.0 Data Security 5.0 Customer Database 5.0 ### Worst rated features: Automated Routing 3.8 Queue Management 4.0 [See all features](https://www.softwareadvice.com/call-center/maxcontact-profile/#key-features) ### Generic £80.00/month [See full pricing details](https://www.softwareadvice.com/call-center/maxcontact-profile/#pricing-and-plans) [MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) 5.0 [(9)](https://www.softwareadvice.com/product/449689-MeetRox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, Ploomes, Zoho CRM, and Pipedrive, MeetRox automates CRM entry, saving valuable time for salespeople and increasing productivity and data accuracy. Our software offers advanced features like Pitch Quality Check, which verifies the quality of the sales pitch and ensures that all team members are aligned with the sales playbook. Our AI is capable of identifying patterns that differentiate top performers from low performers, improving operational efficiency. Discover what makes the best, the best! Moreover, you'll have access to the Rox Assistant, our AI that uses data shared in recorded meetings to deliver exactly what you need. Whether it's a follow-up email, personalized messages, feedback for improving sales pitches, and much more, everything is delivered in seconds. Your imagination is the limit. With our Analytics AI, you'll have a detailed analysis of topics such as: the most common pain points shared by leads, major purchase objections, key reasons for lost deals, and your main competitors, all with just a click. Our platform also seamlessly connects with leading video conferencing tools like Zoom, Google Meet, Slack, and Microsoft Teams, and captures calls made through VoIP technologies. Experience MeetRox and transform your sales team's efficiency, elevating your results with cutting-edge technology and valuable insights for strategic decisions.... [Read more](https://www.softwareadvice.com/product/449689-MeetRox/) ### Best rated features: Call Recording 5.0 Automatic Transcription 5.0 Conversation Intelligence 4.8 Document Management 4.5 ### Worst rated features: Search/Filter 3.7 Training Management 4.0 Content Library 4.0 Commenting/Notes 4.0 [See all features](https://www.softwareadvice.com/product/449689-MeetRox/#key-features) [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.64 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.... [Read more](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) ### Best rated features: Support Ticket Tracking 5.0 Behavioral Analytics 5.0 Customizable Fields 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Segmentation 2.0 [See all features](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#key-features) ### Basic $1,500.00/year [See full pricing details](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#pricing-and-plans) [Deepcura](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) 4.80 [(15)](https://www.softwareadvice.com/speech-analytics/deepcura-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare specialists,this platform offers a seamless integration of technology and accuracy, ensuring every piece of medical documentation is transcribed with precision. But it's not just about speed and accuracy. In an era where regulatory compliance is more crucial than ever, our system goes the extra mile. Every transcription is carefully processed to align with the highest standards of compliance, safeguarding both practitioners and patients. Say farewell to traditional challenges and embrace a solution that combines innovation, efficiency, and compliance. Trust in our AI-powered expertise for your transcription needs.... [Read more](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) ### Best rated features: Audio Capture 5.0 Multiple Format Support 5.0 Secure Data Storage 5.0 Automatic Formatting 5.0 ### Worst rated features: API 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#key-features) ### Basic $49.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#pricing-and-plans) [Capturi](https://www.softwareadvice.com/speech-analytics/capturi-profile/) 4.82 [(11)](https://www.softwareadvice.com/speech-analytics/capturi-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights. With these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates. Every year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments. Capturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent. Capturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents. With Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length. To further improve customer satisfaction levels and provide additional insights, Capturi automatically identifies spikes in the number of conversations on given topics. With Capturi AI Assistant, you can revolutionize the way your agents access information. The AI Assistant is designed to do just that: assist agents in improving, streamlining, and optimizing their call handling. Using complex technology, the Assistant can identify customer inquiries while they wait in the phone queue. Once the customer has explained their problem, the Assistant summarizes key points and forwards these to the agent along with concrete solution suggestions based on best practices. Additionally, the AI Assistant will soon be able to collect important information across conversations and update knowledge articles accordingly. It will also be able to dynamically suggest new topics based on popular topics and best practices. In addition, you can sign up for a waitlist for our AI Agents. These Artificial Agents can help customers solve simple inquiries quickly and effectively, without compromising the high quality that is essential in any customer interaction. In cases where the AI Agent is not able to provide suitable assistance, it forwards the call to a human agent with expertise in the given area. Due to a customer-centric approach and a product that is continuously developed based on customer needs and feedback, Capturi has an NPS of 70.5 – in comparison, the average SaaS company has an NPS of 36. To ensure that all customers benefit as much as possible from the platform, we offer unlimited access to a Customer Success Manager. Based on each department's data, the Customer Success Manager will help the team reach their goals and set new ones accordingly. Capturi is a plug-and-play tool that can easily be integrated into your preferred contact center solution. This way, you can still enjoy the favorite features of your current system while gaining access to new insights with Capturi.... [Read more](https://www.softwareadvice.com/speech-analytics/capturi-profile/) ### Best rated features: Search/Filter 5.0 Natural Language Processing 5.0 Quality Management 5.0 Performance Management 5.0 ### Worst rated features: Trend Analysis 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/capturi-profile/#key-features) [Samu](https://www.softwareadvice.com/sales-coaching/samu-profile/) 4.73 [(15)](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. Additionally, the platform lets stakeholders create video libraries and store training materials for new employees.... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Best rated features: Sales Onboarding & Training 5.0 Performance Management 5.0 Scheduled Recording 5.0 Performance Metrics 5.0 [See all features](https://www.softwareadvice.com/sales-coaching/samu-profile/#key-features) ### Basic $40.00/month \- Usuarios gratis ilimitados (solo pagan los quqe graban llamadas) - Grabaciones ilimitadas - Hasta 30 resúmenes de AI por mes - Acceso a Librería/playlist de llamados... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) [VoiceAnalytics](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) 4.83 [(6)](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation. Based on the results of this analysis, it provides insights in the form of reports, graphic visualizations and overview dashboards. Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories. VoiceAnalytics gives them the power to improve: • Quality Monitoring • Customer Experience • Compliance • Productivity • Revenue Generation • Agent Experience... [Read more](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Best rated features: Email Management 5.0 Reporting/Analytics 5.0 Multi-Language 5.0 Real-Time Analytics 5.0 ### Worst rated features: Automatic Transcription 3.0 Customer Experience Management 4.0 [See all features](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#key-features) ### Basic €22.00/month [See full pricing details](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#pricing-and-plans) [Callbox](https://www.softwareadvice.com/product/427356-Callbox/) 4.86 [(7)](https://www.softwareadvice.com/product/427356-Callbox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools. Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp. The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.... [Read more](https://www.softwareadvice.com/product/427356-Callbox/) ### Best rated features: VoIP Connection 5.0 VoIP 5.0 Caller ID 5.0 Support Ticket Management 5.0 ### Worst rated features: Interaction Tracking 4.0 [See all features](https://www.softwareadvice.com/product/427356-Callbox/#key-features) [Avaya Experience Platform](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) 4.73 [(11)](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely. Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.... [Read more](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) ### Best rated features: Queue Management 5.0 Interaction Tracking 5.0 Performance Management 5.0 Reporting & Statistics 5.0 ### Worst rated features: Call List Management 3.0 Labor Forecasting 3.0 Employee Scheduling 3.0 Social Media Integration 4.0 [See all features](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/#key-features) [Spiky.ai](https://www.softwareadvice.com/call-center/spiky-ai-profile/) 5.0 [(4)](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.... [Read more](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Best rated features: Call Recording 5.0 Activity Dashboard 5.0 Reporting & Statistics 5.0 Real-Time Analytics 5.0 [See all features](https://www.softwareadvice.com/call-center/spiky-ai-profile/#key-features) [Zenith CRM](https://www.softwareadvice.com/crm/zenith-crm-profile/) 5.0 [(4)](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tailor the system to meet your unique business requirements. Enjoy secure, expandable operations with smart lead management and insightful analytics, all integrated flawlessly to reflect your brand identity. With Z-CRM, your business stays productive around the clock.... [Read more](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Best rated features: Interaction Tracking 5.0 Lead Management 5.0 Contact Management 5.0 [See all features](https://www.softwareadvice.com/crm/zenith-crm-profile/#key-features) [Avoma](https://www.softwareadvice.com/call-center/avoma-profile/) 4.83 [(6)](https://www.softwareadvice.com/call-center/avoma-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, customer information, recordings and more. The application allows professionals to capture and store meeting recordings in a centralized repository. Avoma enables organizations to streamline speech recognition, transcription, and natural language processing (NLP) operations via a unified platform. Additionally, it offers a variety of features including meeting preparation tools, agenda management, data synchronization, action item tracking, virtual personal assistance (VPA), contextual guidance and more. Avoma comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, Pipedrive, Zoho Meetings, Zendesk Sell and more. Pricing is available on a monthly, half-yearly or yearly subscription and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/call-center/avoma-profile/) ### Best rated features: Contextual Guidance 5.0 Meeting Preparation Tools 5.0 Agenda Management 5.0 Action Item Tracking 5.0 ### Worst rated features: Natural Language Processing 4.0 [See all features](https://www.softwareadvice.com/call-center/avoma-profile/#key-features) ### Basic $40.00/month [See full pricing details](https://www.softwareadvice.com/call-center/avoma-profile/#pricing-and-plans) [Google Cloud Speech-to-Text](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) 5.0 [(3)](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcribing audio recordings, which can be useful for improving productivity and collaboration. It leverages Google’s infrastructure to provide high-quality ASR and uses cloud services capabilities so that you don’t have to manage servers or infrastructure.... [Read more](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Best rated features: Speech-to-Text Analysis 5.0 Automatic Transcription 5.0 Audio Capture 5.0 API 5.0 ### Worst rated features: Sentiment Analysis 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#key-features) ### Basic $0.01/month [See full pricing details](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#pricing-and-plans) [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.65 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others. With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. Pricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.... [Read more](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) ### Basic $15.00/month [See full pricing details](https://www.softwareadvice.com/manufacturing/evaluagent-profile/#pricing-and-plans) [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) 4.67 [(12)](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments. CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) ### Best rated features: Scorecards 4.0 Automatic Transcription 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#key-features) ### Basic $999.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/speech-analytics/?page=2)[3](https://www.softwareadvice.com/speech-analytics/?page=3) ## Popular Comparisons [ Amazon Connect vs NiCE CXone ](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/incontact-hosted-call-center-software/)[ Talkatoo vs Transkriptor ](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/vs/transkriptor/)[ JustCall vs 3CX ](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/)[ Gong.io vs Modjo ](https://www.softwareadvice.com/call-center/gong-profile/vs/modjo/) ## Introduction Businesses often lack insights when it comes to understanding the problems their customers face. While post-purchase surveys and customer feedback forms try to fill this gap, they are somewhat ineffective as customers don’t always respond to such inquiries. However, in today’s world, understanding what frustrates customers and what delights them has become easier. With innovations such as automatic speech recognition and speech analytics technology, customer service managers can now do much more than just listening in on calls their teams make/take. A speech analytics solution not only helps judge a caller’s emotional state but also the likelihood of them converting into a customer. In this buyers guide, you’ll learn about the core features, key considerations, and other important aspects that will help you make an informed decision while choosing a speech analytics tool for your business. Here’s what we’ll cover: - [What is speech analytics software?](#Whatisspeechanalyticssoftware) - [Common features of speech analytics software](#Commonfeaturesofspeechanalyticssoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of speech analytics software](#Benefitsofspeechanalyticssoftware) - [Key considerations](#Keyconsiderations) ## What is speech analytics software? Speech analytics software helps businesses analyze live and recorded calls between customers and customer support teams, which allows improving the customer journey and providing a better customer experience. The software gives businesses better customer insight into how to improve their sales and customer engagement practices. The software offers sentiment analysis and pattern detection capabilities that enable customer success teams to identify recurring customer challenges and determine the best possible resolutions. _Quality monitoring in_ [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) _(_[Source](https://www.softwareadvice.com/speech-analytics/callfinder-profile/)_)_ ## Common features of speech analytics software Vendors offer various kinds of features with their software products but to make the best choice, you need an understanding of the common features that a speech analytics software tool must have. **Sentiment analysis** Judge the tone and mood of any conversation in real time to understand the _positive, negative,_ or _neutral sentiment_ and link it with the overall customer experience. **Automatic transcription** Convert conversations in audio and video files into text and highlight key phrases with accuracy. **Call recording and archiving** Record, store, and categorize customer calls based on emotional analysis. [Predictive analytics](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) Analyze past and concurrent data to discover patterns and generate insights into future outcomes. **Language support** Understand and support a host of languages for speech-to-text conversion and customer sentiment analysis. **Call metrics dashboard** Access every customer interaction and gather insights related to caller intent, call duration, and key trends. **Clustering** Analyze, discover, and create reports on trends, key phrases, and recurring topics. **Real-time support** Provide technical support and training to sales and customer success teams. ## What type of buyer are you? The customer-facing role of any business makes investing in this technology necessary. Let’s have a look at the various types of buyers for speech analytics software. - **Businesses with large customer support teams:** These buyers usually belong to industries such as ecommerce, travel, and tourism, and may handle a lot of face-time with customers. Speech analytics software can help them optimize their contact center through customer sentiment analysis and offer quicker customer resolutions and more effective customer servicing. - **Businesses with large sales teams:** These buyers typically look for tools that help with sales gamification to enhance their sales processes. Managers can access call archives and view interactions to understand where their salespeople did well and which parts need improvement. By grading their calls and creating scorecards, this data can gamify and incentivize behavior. Predictive analytics is also used to identify cross-sell opportunities and educate and enhance salespeople to perform better. ## Benefits of speech analytics software Using speech analytics software can offer a lot of benefits to contact centers and users in customer-facing roles. - **Improves customer experience:** Speech analytics tools analyze thousands of calls and gather a lot of insights about customer needs and wants. Additionally, the tool can detect whether a customer is upset or frustrated through emotional cues. With such data in their hands, contact centers can quickly determine how to best solve customer issues and increase customer satisfaction rates. - **Improves agent performance:** When contact center agents speak with customers, speech analytics software can monitor these calls to evaluate agent performance and identify coaching opportunities. With the help of real-time monitoring, call center agents and customer support teams can be given instant feedback on areas that need improvement. - **Ensures compliance and identifies risks:** Speech analytics can also be used to check whether service calls are following organizational compliance criteria. Using a speech analytics tool will result in a workforce that is familiar with protocols and required disclosures. This can be a crucial advantage in terms of quality assurance in highly regulated industries such as healthcare or finance. - **Increases cross-sell and up-sell opportunities:** In both service-oriented and product-centric businesses, conversations can be monitored to find out which services or products are being mentioned the most by customers. This information can then be used to enhance sales conversion rates. Marketing teams can also take advantage of these insights to produce more effective marketing campaigns. ## Key considerations With a host of vendors in the speech analytics market, it is easy to get confused with choosing the right product. We suggest these key considerations before finalizing a speech analytics vendor to do business with. - **Data reliability:** The primary factor that goes into choosing the right speech analytics software is the reliability of its data. Data reliability, in this case, would include the _accuracy_ and _completeness_ with which conversations are analyzed and stored. - **Sentiment analysis vs. voice recognition:** A majority of buyers get confused between speech analytics and voice recognition technologies. The latter identifies audio and transcribes it into text while speech analytics goes beyond mere transcription and helps with emotion detection as well as call categorization based on keywords, caller intent, behavior, and customer needs, eliminating the need to evaluate calls manually. - **Deployment:** Another important consideration before investing in speech analytics software is the deployment options a tool offers. In today’s remote work environment, a web-based or cloud-based service is preferred over on-premise deployment models. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Speech Analytics Software - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/)