--- title: "Best Speech Analytics Software - 2026 Reviews & Pricing" description: "Find the best Speech Analytics Software for your organization. Compare top Speech Analytics Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/speech-analytics/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Speech Analytics Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Speech Analytics Software of 2026 Updated August 27, 2026 On this page 1. Popular Comparisons 2. Buyers Guide 3. Related Software Filter products 83 results ### Compare Products Showing 1 - 25 of 83 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Convin [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) 4.87 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Best for:Performance Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.... [Read more](https://www.softwareadvice.com/speech-analytics/convin-profile/) ### Best rated features: Performance Management 4.8 Training Management 4.8 [See all features](https://www.softwareadvice.com/speech-analytics/convin-profile/#key-features) ### Basic ₹80.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/convin-profile/#pricing-and-plans) ### Product: Gong.io [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.81 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth. Gong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.... [Read more](https://www.softwareadvice.com/call-center/gong-profile/) ### What users love - Comprehensive call review capabilities - Sales process optimization tools - Detailed conversation analytics insights ### To take in mind - Transcription accuracy and delays - Inconsistent call recording reliability ### Best rated features: Data Visualization 5.0 Trend Analysis 5.0 Sales Automation 5.0 Sales Trend Analysis 5.0 ### Worst rated features: Sales Onboarding & Training 1.0 Call Scripting 3.0 Sales Pipeline Management 3.0 [See all features](https://www.softwareadvice.com/call-center/gong-profile/#key-features) ### Product: Transkriptor [Transkriptor](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) 4.75 [(551)](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/reviews/) Best for:File Sharing ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Transkriptor is an artificial intelligence (AI)-enabled online transcription solution that converts audio and video content within meetings, interviews, lectures, podcasts, and other files into text. Transkriptor allows users to transcribe audio and video from various sources by entering a URL. It can separate multiple speakers and enables users to collaborate on files by configuring editing permissions for the document. Additionally, businesses can export transcripts in TXT, SubRip (SRT), and Microsoft Word formats. Transkriptor provides mobile applications for Android and iOS devices, a Google Chrome extension, and integrates with virtual meeting platforms, including Zoom, Microsoft Teams, and Google Meet.... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/) ### What users love - Fast and accurate transcription results - Intuitive and beginner-friendly interface - Boosts workflow and efficiency ### To take in mind - Expensive and inflexible pricing plans - Editing and formatting limitations ### Best rated features: Sentiment Analysis 5.0 Meeting Notes 5.0 File Sharing 4.7 Audio/video file upload 4.7 ### Worst rated features: Third-Party Integrations 3.0 Multiple File Format Support 3.5 Automatic Transcription Services 3.7 [See all features](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#key-features) ### Pro $8.33/month For Individuals just getting started with Transkriptor: 2400 minutes per month 100+ language support Transcription Translation AI Chatbot AI Note-Taking... [Read more](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/speech-recognition/transkriptor-profile/#pricing-and-plans) ### Product: Talkatoo [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) 4.71 [(221)](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to capture patient information with more efficiency and accuracy. From capturing critical patient information to building library of known terms, Talkatoo allows your hospital to record every moment of their patient’s care.... [Read more](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) ### Best rated features: Call Recording 4.8 Audio Capture 4.6 Notes Management 4.6 Activity Dashboard 4.5 ### Worst rated features: Third-Party Integrations 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/#key-features) ### Product: Leexi [Leexi](https://www.softwareadvice.com/note-taking/leexi-profile/) 4.89 [(35)](https://www.softwareadvice.com/note-taking/leexi-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes sales, telephony, and video conferencing operations for teams. The platform ensures seamless onboarding by facilitating the efficient flow of information between teams. During calls, managers and team members can collaborate, comment, and take notes as Leexi automatically summarizes, transcribes, and analyzes the conversations. Data is securely stored, ensuring the confidentiality of clients' information. Additionally, automated emails enable sales teams to follow up with participants. Leexi provides valuable insights into call and video performance through its analytics capabilities. It also supports integration with a wide range of third-party applications via APIs.... [Read more](https://www.softwareadvice.com/note-taking/leexi-profile/) ### Best rated features: Audio Capture 5.0 Onboarding 5.0 Calendar Sync 5.0 Content Management 5.0 ### Worst rated features: Real-Time Analytics 3.5 [See all features](https://www.softwareadvice.com/note-taking/leexi-profile/#key-features) ### AI-Meeting / AI-Notetaker €23.00/month ### AI-Business €39.00 ### Sales module €55.00/month [See full pricing details](https://www.softwareadvice.com/note-taking/leexi-profile/#pricing-and-plans) ### Product: CTM [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.65 [(159)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) ### Best rated features: Call Tagging 5.0 Campaign Scheduling 5.0 Performance Management 5.0 Data Security 5.0 ### Worst rated features: Multi-Touch Attribution 2.8 Call Scripting 3.0 File Transfer 3.0 [See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features) ### Product: Clootrack [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Best rated features: Sentiment Analysis 5.0 Negative Feedback Management 5.0 Multi-Channel Communication 5.0 Communication Management 5.0 ### Worst rated features: Natural Language Processing 3.0 Customizable Reports 4.0 Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features) ### Basic $25,000.00/year [See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans) ### Product: Modjo [Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) 4.70 [(60)](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built to make every interaction as easy to manage – accessible, transparent, and collaborative.... [Read more](https://www.softwareadvice.com/live-chat/modjo-profile/) ### Best rated features: For Sales Teams/Organizations 5.0 Call Recording 5.0 On-Demand Recording 5.0 Collaboration Tools 5.0 [See all features](https://www.softwareadvice.com/live-chat/modjo-profile/#key-features) ### Product: MaxContact [MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/) 4.73 [(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.... [Read more](https://www.softwareadvice.com/call-center/maxcontact-profile/) ### Best rated features: Email Management 5.0 Auto-Dialer 5.0 Data Security 5.0 Customer Database 5.0 ### Worst rated features: Automated Routing 3.8 Queue Management 4.0 [See all features](https://www.softwareadvice.com/call-center/maxcontact-profile/#key-features) ### Generic £80.00/month [See full pricing details](https://www.softwareadvice.com/call-center/maxcontact-profile/#pricing-and-plans) ### Product: XM for Customer Experience [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.64 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.... [Read more](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) ### Best rated features: Support Ticket Tracking 5.0 Behavioral Analytics 5.0 Customizable Fields 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Segmentation 2.0 [See all features](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#key-features) ### Basic $1,500.00/year [See full pricing details](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#pricing-and-plans) ### Product: MeetRox [MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) 5.0 [(9)](https://www.softwareadvice.com/product/449689-MeetRox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, Ploomes, Zoho CRM, and Pipedrive, MeetRox automates CRM entry, saving valuable time for salespeople and increasing productivity and data accuracy. Our software offers advanced features like Pitch Quality Check, which verifies the quality of the sales pitch and ensures that all team members are aligned with the sales playbook. Our AI is capable of identifying patterns that differentiate top performers from low performers, improving operational efficiency. Discover what makes the best, the best! Moreover, you'll have access to the Rox Assistant, our AI that uses data shared in recorded meetings to deliver exactly what you need. Whether it's a follow-up email, personalized messages, feedback for improving sales pitches, and much more, everything is delivered in seconds. Your imagination is the limit. With our Analytics AI, you'll have a detailed analysis of topics such as: the most common pain points shared by leads, major purchase objections, key reasons for lost deals, and your main competitors, all with just a click. Our platform also seamlessly connects with leading video conferencing tools like Zoom, Google Meet, Slack, and Microsoft Teams, and captures calls made through VoIP technologies. Experience MeetRox and transform your sales team's efficiency, elevating your results with cutting-edge technology and valuable insights for strategic decisions.... [Read more](https://www.softwareadvice.com/product/449689-MeetRox/) ### Best rated features: Call Recording 5.0 Automatic Transcription 5.0 Conversation Intelligence 4.8 Document Management 4.5 ### Worst rated features: Search/Filter 3.7 Training Management 4.0 Content Library 4.0 Commenting/Notes 4.0 [See all features](https://www.softwareadvice.com/product/449689-MeetRox/#key-features) ### Product: Deepcura [Deepcura](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) 4.80 [(15)](https://www.softwareadvice.com/speech-analytics/deepcura-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare specialists,this platform offers a seamless integration of technology and accuracy, ensuring every piece of medical documentation is transcribed with precision. But it's not just about speed and accuracy. In an era where regulatory compliance is more crucial than ever, our system goes the extra mile. Every transcription is carefully processed to align with the highest standards of compliance, safeguarding both practitioners and patients. Say farewell to traditional challenges and embrace a solution that combines innovation, efficiency, and compliance. Trust in our AI-powered expertise for your transcription needs.... [Read more](https://www.softwareadvice.com/speech-analytics/deepcura-profile/) ### Best rated features: Audio Capture 5.0 Multiple Format Support 5.0 Secure Data Storage 5.0 Automatic Formatting 5.0 ### Worst rated features: API 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#key-features) ### Basic $49.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/deepcura-profile/#pricing-and-plans) ### Product: Samu [Samu](https://www.softwareadvice.com/sales-coaching/samu-profile/) 4.73 [(15)](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. Additionally, the platform lets stakeholders create video libraries and store training materials for new employees.... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/) ### Best rated features: Performance Management 5.0 Call Monitoring 5.0 Scheduled Recording 5.0 Call Transcription 5.0 [See all features](https://www.softwareadvice.com/sales-coaching/samu-profile/#key-features) ### Basic $40.00/month \- Usuarios gratis ilimitados (solo pagan los quqe graban llamadas) - Grabaciones ilimitadas - Hasta 30 resúmenes de AI por mes - Acceso a Librería/playlist de llamados... [Read more](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/sales-coaching/samu-profile/#pricing-and-plans) ### Product: Callbox [Callbox](https://www.softwareadvice.com/product/427356-Callbox/) 4.86 [(7)](https://www.softwareadvice.com/product/427356-Callbox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools. Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp. The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.... [Read more](https://www.softwareadvice.com/product/427356-Callbox/) ### Best rated features: VoIP Connection 5.0 VoIP 5.0 Caller ID 5.0 Support Ticket Management 5.0 ### Worst rated features: Interaction Tracking 4.0 [See all features](https://www.softwareadvice.com/product/427356-Callbox/#key-features) ### Product: VoiceAnalytics [VoiceAnalytics](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) 4.83 [(6)](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation. Based on the results of this analysis, it provides insights in the form of reports, graphic visualizations and overview dashboards. Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories. VoiceAnalytics gives them the power to improve: • Quality Monitoring • Customer Experience • Compliance • Productivity • Revenue Generation • Agent Experience... [Read more](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/) ### Best rated features: Email Management 5.0 Reporting/Analytics 5.0 Multi-Language 5.0 Real-Time Analytics 5.0 ### Worst rated features: Automatic Transcription 3.0 Customer Experience Management 4.0 [See all features](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#key-features) ### Basic €22.00/month [See full pricing details](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#pricing-and-plans) ### Product: Spiky.ai [Spiky.ai](https://www.softwareadvice.com/call-center/spiky-ai-profile/) 5.0 [(4)](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.... [Read more](https://www.softwareadvice.com/call-center/spiky-ai-profile/) ### Best rated features: Call Recording 5.0 Activity Dashboard 5.0 Reporting & Statistics 5.0 Real-Time Analytics 5.0 [See all features](https://www.softwareadvice.com/call-center/spiky-ai-profile/#key-features) ### Product: Zenith CRM [Zenith CRM](https://www.softwareadvice.com/crm/zenith-crm-profile/) 5.0 [(4)](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tailor the system to meet your unique business requirements. Enjoy secure, expandable operations with smart lead management and insightful analytics, all integrated flawlessly to reflect your brand identity. With Z-CRM, your business stays productive around the clock.... [Read more](https://www.softwareadvice.com/crm/zenith-crm-profile/) ### Best rated features: Interaction Tracking 5.0 Lead Management 5.0 Contact Management 5.0 [See all features](https://www.softwareadvice.com/crm/zenith-crm-profile/#key-features) ### Product: Avaya Experience Platform [Avaya Experience Platform](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) 4.73 [(11)](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely. Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.... [Read more](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/) ### Best rated features: Queue Management 5.0 Interaction Tracking 5.0 Performance Management 5.0 Reporting & Statistics 5.0 ### Worst rated features: Call List Management 3.0 Labor Forecasting 3.0 Employee Scheduling 3.0 Social Media Integration 4.0 [See all features](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/#key-features) ### Product: EvaluAgent [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.65 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others. With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. Pricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.... [Read more](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) ### Basic $15.00/month [See full pricing details](https://www.softwareadvice.com/manufacturing/evaluagent-profile/#pricing-and-plans) ### Product: Speech-to-Text [Speech-to-Text](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) 5.0 [(3)](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Speech-to-Text is an artificial intelligence-powered tool that converts spoken audio into written text. It is designed for use in applications and workflows requiring voice recognition or transcription capabilities. Industries such as healthcare, education, customer service, and media production can use it for tasks such as automating documentation, creating captions, and enabling voice-driven interfaces. The tool supports automatic speech recognition in over one hundred twenty-five languages and variants, making it accessible to a wide range of users. It includes speaker diarization, which identifies and separates individual speakers in audio recordings. Customization features allow users to adapt the system to recognize domain-specific terminology and vocabulary. Multilingual language detection enables transcription of audio containing multiple languages. Speech-to-Text operates through an application programming interface, allowing integration into software applications. It uses Gemini AI to process audio input and generate text transcriptions. It supports use cases such as real-time voice typing, batch audio transcription, and automated captioning for video content.... [Read more](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/) ### Best rated features: Speech-to-Text Analysis 5.0 Automatic Transcription 5.0 Audio Capture 5.0 API 5.0 ### Worst rated features: Sentiment Analysis 4.0 [See all features](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#key-features) ### Speech-to-Text V2 API $0.02one time [See full pricing details](https://www.softwareadvice.com/speech-recognition/google-cloud-speech-to-text-profile/#pricing-and-plans) ### Product: CallFinder [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) 4.67 [(12)](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments. CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) ### Best rated features: Scorecards 4.0 Automatic Transcription 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#key-features) ### Basic $999.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/callfinder-profile/#pricing-and-plans) ### Product: CallAI [CallAI](https://www.softwareadvice.com/speech-analytics/callai-profile/) 4.71 [(7)](https://www.softwareadvice.com/speech-analytics/callai-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center. CallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends.... [Read more](https://www.softwareadvice.com/speech-analytics/callai-profile/) ### Best rated features: Performance Management 5.0 Chat/Messaging 5.0 Feedback Management 5.0 Call Monitoring 5.0 ### Worst rated features: Activity Dashboard 4.0 [See all features](https://www.softwareadvice.com/speech-analytics/callai-profile/#key-features) ### Basic $49.99/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/callai-profile/#pricing-and-plans) ### Product: Amelia [Amelia](https://www.softwareadvice.com/product/461278-IPsof-Amelia/) 5.0 [(2)](https://www.softwareadvice.com/product/461278-IPsof-Amelia/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Amelia is a conversational AI platform designed to automate customer and employee interactions through intelligent AI agents. These agents are capable of understanding, reasoning, and completing complex tasks. The platform is used across industries such as healthcare, financial services, insurance, retail, telecommunications, travel and hospitality, and utilities. It is deployed to improve contact center operations, optimize IT and HR service desks, and deliver personalized customer interactions at scale. The platform includes the Agentic+ framework, which allows AI agents to operate independently within enterprise guidelines and escalate to human agents when required. It features Polaris automatic speech recognition technology for accurate voice understanding across various accents and environments. The platform supports communication through voice and text, enabling seamless transitions between modes within a single conversation. It also offers real-time task completion, such as password resets and transaction processing, along with management tools including an AI Agents workspace, Answers knowledge hub, Contact Center command hub, Agent Console, Learning feedback system, and Analytics dashboard. Amelia adheres to enterprise-grade security standards and holds certifications such as ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA Safeguard Rule. It combines deterministic workflows with generative AI capabilities to enable natural conversations while minimizing errors through built-in safeguards and confidence checks. AI agents can be customized to align with organizational branding, including tone, voice, appearance, and response parameters. The platform supports streamlined system connectivity through Model Context Protocol and a library of connectors.... [Read more](https://www.softwareadvice.com/product/461278-IPsof-Amelia/) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/461278-IPsof-Amelia/#pricing-and-plans) ### Product: RapportCMS [RapportCMS](https://www.softwareadvice.com/call-center/rapportcms-profile/) 5.0 [(2)](https://www.softwareadvice.com/call-center/rapportcms-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says hello is of equal importance to what happened before. The platform focuses on the intersection between telephony, interaction management and the people who handle the interaction. Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.... [Read more](https://www.softwareadvice.com/call-center/rapportcms-profile/) ### Best rated features: Automatic Call Distribution 5.0 Queue Management 5.0 Computer Telephony Integration 5.0 Call Monitoring 4.0 ### Worst rated features: Alerts/Escalation 4.0 Call Logging 4.0 Call Monitoring 4.0 [See all features](https://www.softwareadvice.com/call-center/rapportcms-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/call-center/rapportcms-profile/#pricing-and-plans) ### Product: Gryphon ONE [Gryphon ONE](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/) 4.67 [(9)](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance Today's enterprises face a dynamic landscape, balancing bold growth targets with stringent compliance regulations and exceptional customer experiences. Gryphon ONE equips marketing, customer service, and sales teams with the tools to achieve significant revenue growth, improve customer experiences, and address compliance risks. This is accomplished by seamlessly aligning regulatory requirements with unique business objectives in every interaction. Unlock Revenue Potential: Many organizations struggle with compliant outreach, inadvertently shrinking their pool of reachable contacts due to excessive suppression. With 25+ years of specialized expertise, Gryphon AI understands the complexities of compliance requirements. We've partnered with 200+ enterprise organizations, helping them navigate regulatory and company-specific risks while significantly expanding their marketable audience. Gryphon ONE ensures your outreach efforts are both compliant and effective, transforming previously untapped segments into valuable leads that drive increased revenue. Elevate the Customer Journey: Modern customers demand personalized and seamless interactions. Gryphon ONE's proprietary AI provides real-time insights that drive unique business objectives at every stage of the customer journey. By intelligently engaging with customers before, during, and after every interaction, Gryphon ONE: guides your team toward optimal engagement strategies, proactively addresses potential issues as they arise, and delivers key performance insights such as call success and customer sentiment. This data-driven approach enhances personalization, improves agent effectiveness, and cultivates greater customer loyalty. Fortify Against Risk: For more than a quarter-century, Gryphon AI has been a trusted ally in helping enterprises avoid critical violations such as TCPA, Do Not Contact, and collections infractions across all communication channels. Our automated Gryphon ONE platform ensures comprehensive compliance by diligently adhering to Federal, state, and provincial regulations, dynamic contact data updates, call curfew and frequency restrictions, opt-out requests, and proprietary data on existing business relationships and consent. Crucially, the platform maintains a comprehensive audit trail of all these processes, providing irrefutable proof of compliance and safeguarding your organization from potential penalties. Gryphon ONE provides comprehensive contact compliance protection, empowering industry-leading, risk-free growth across even the most regulated industries. Financial Services: In a highly regulated and evolving environment, modern FinServ companies need a proactive approach to compliance. Gryphon ONE enables financial institutions to mitigate risk while simultaneously enhancing the customer experience, ensuring they remain competitive and compliant. Insurance: Insurance carriers face a myriad of compliance challenges, from accurate claims handling to safeguarding sensitive customer data. Gryphon ONE delivers a holistic solution, effectively bundling robust risk management with intelligent customer engagement, empowering carriers to thrive in a dynamic landscape. Healthcare: Regulatory compliance is paramount in healthcare, impacting member safety, data security, and operational efficiency. Gryphon ONE delivers intelligent contact compliance that arms organizations with the tools for regulatory adherence while maintaining a patient-centric approach, fostering healthy and compliant growth. Telecommunications: Telecom enterprises navigate a hyper-dynamic landscape of intense competition and regulatory pressures. Gryphon ONE offers an innovative compliance solution that minimizes regulatory risk while maximizing marketing reach, proactively addressing these challenges and ensuring long-term success.... [Read more](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/) 1 [2](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/speech-analytics/?__ai_markdown=true&page=4) ## Popular Comparisons [ Genesys Cloud CX vs NiCE CXone ](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/incontact-hosted-call-center-software/)[ Talkatoo vs Transkriptor ](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/vs/transkriptor/)[ JustCall vs 3CX ](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/)[ Talkdesk vs Calabrio ONE ](https://www.softwareadvice.com/compare/20039-talkdesk/vs/231268-Calabrio-One-Suite/)[ Gong.io vs Modjo ](https://www.softwareadvice.com/call-center/gong-profile/vs/modjo/) ## Introduction Businesses often lack insights when it comes to understanding the problems their customers face. While post-purchase surveys and customer feedback forms try to fill this gap, they are somewhat ineffective as customers don’t always respond to such inquiries. However, in today’s world, understanding what frustrates customers and what delights them has become easier. With innovations such as automatic speech recognition and speech analytics technology, customer service managers can now do much more than just listening in on calls their teams make/take. A speech analytics solution not only helps judge a caller’s emotional state but also the likelihood of them converting into a customer. In this buyers guide, you’ll learn about the core features, key considerations, and other important aspects that will help you make an informed decision while choosing a speech analytics tool for your business. Here’s what we’ll cover: - [What is speech analytics software?](#Whatisspeechanalyticssoftware) - [Common features of speech analytics software](#Commonfeaturesofspeechanalyticssoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of speech analytics software](#Benefitsofspeechanalyticssoftware) - [Key considerations](#Keyconsiderations) ## What is speech analytics software? Speech analytics software helps businesses analyze live and recorded calls between customers and customer support teams, which allows improving the customer journey and providing a better customer experience. The software gives businesses better customer insight into how to improve their sales and customer engagement practices. The software offers sentiment analysis and pattern detection capabilities that enable customer success teams to identify recurring customer challenges and determine the best possible resolutions. _Quality monitoring in_ [CallFinder](https://www.softwareadvice.com/speech-analytics/callfinder-profile/) _(_[Source](https://www.softwareadvice.com/speech-analytics/callfinder-profile/)_)_ ## Common features of speech analytics software Vendors offer various kinds of features with their software products but to make the best choice, you need an understanding of the common features that a speech analytics software tool must have.

Sentiment analysis

Judge the tone and mood of any conversation in real time to understand the positive, negative, or neutral sentiment and link it with the overall customer experience.

Automatic transcription

Convert conversations in audio and video files into text and highlight key phrases with accuracy.

Call recording and archiving

Record, store, and categorize customer calls based on emotional analysis.

Predictive analytics

Analyze past and concurrent data to discover patterns and generate insights into future outcomes.

Language support

Understand and support a host of languages for speech-to-text conversion and customer sentiment analysis.

Call metrics dashboard

Access every customer interaction and gather insights related to caller intent, call duration, and key trends.

Clustering

Analyze, discover, and create reports on trends, key phrases, and recurring topics.

Real-time support

Provide technical support and training to sales and customer success teams.

## What type of buyer are you? The customer-facing role of any business makes investing in this technology necessary. Let’s have a look at the various types of buyers for speech analytics software. - **Businesses with large customer support teams:** These buyers usually belong to industries such as ecommerce, travel, and tourism, and may handle a lot of face-time with customers. Speech analytics software can help them optimize their contact center through customer sentiment analysis and offer quicker customer resolutions and more effective customer servicing. - **Businesses with large sales teams:** These buyers typically look for tools that help with sales gamification to enhance their sales processes. Managers can access call archives and view interactions to understand where their salespeople did well and which parts need improvement. By grading their calls and creating scorecards, this data can gamify and incentivize behavior. Predictive analytics is also used to identify cross-sell opportunities and educate and enhance salespeople to perform better. ## Benefits of speech analytics software Using speech analytics software can offer a lot of benefits to contact centers and users in customer-facing roles. - **Improves customer experience:** Speech analytics tools analyze thousands of calls and gather a lot of insights about customer needs and wants. Additionally, the tool can detect whether a customer is upset or frustrated through emotional cues. With such data in their hands, contact centers can quickly determine how to best solve customer issues and increase customer satisfaction rates. - **Improves agent performance:** When contact center agents speak with customers, speech analytics software can monitor these calls to evaluate agent performance and identify coaching opportunities. With the help of real-time monitoring, call center agents and customer support teams can be given instant feedback on areas that need improvement. - **Ensures compliance and identifies risks:** Speech analytics can also be used to check whether service calls are following organizational compliance criteria. Using a speech analytics tool will result in a workforce that is familiar with protocols and required disclosures. This can be a crucial advantage in terms of quality assurance in highly regulated industries such as healthcare or finance. - **Increases cross-sell and up-sell opportunities:** In both service-oriented and product-centric businesses, conversations can be monitored to find out which services or products are being mentioned the most by customers. This information can then be used to enhance sales conversion rates. Marketing teams can also take advantage of these insights to produce more effective marketing campaigns. ## Key considerations With a host of vendors in the speech analytics market, it is easy to get confused with choosing the right product. We suggest these key considerations before finalizing a speech analytics vendor to do business with. - **Data reliability:** The primary factor that goes into choosing the right speech analytics software is the reliability of its data. Data reliability, in this case, would include the _accuracy_ and _completeness_ with which conversations are analyzed and stored. - **Sentiment analysis vs. voice recognition:** A majority of buyers get confused between speech analytics and voice recognition technologies. The latter identifies audio and transcribes it into text while speech analytics goes beyond mere transcription and helps with emotion detection as well as call categorization based on keywords, caller intent, behavior, and customer needs, eliminating the need to evaluate calls manually. - **Deployment:** Another important consideration before investing in speech analytics software is the deployment options a tool offers. In today’s remote work environment, a web-based or cloud-based service is preferred over on-premise deployment models. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Speech Analytics Software - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/)