CallTrackingMetrics
About CallTrackingMetrics
CallTrackingMetrics Pricing
CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CallTrackingMetrics
1 - 5 of 126 Reviews
Max
Marketing and Advertising, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
3
Reviewed October 2021
Your Basic Call Tracking Software
John
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Have used for close to a decade
CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.
CONSNothing specific comes to mind right now!
Jean
Online Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Powerful and flexible tool, easy to scale
Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.
CONSThe tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)
Reason for choosing CallTrackingMetrics
No long term contract and a lot more features.
Vendor Response
Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!
Replied August 2020
Meira
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2022
Choose Another Call Tracking Company
If it would work, it would be useful in measuring offline conversions.
CONSTried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Reason for choosing CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.
Tana
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy to use and set up in minutes
We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.
CONSYou can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.
Vendor Response
Thank you for your detailed feedback! We're thrilled you find our platform easy to set up and appreciate your time-saving tips; we'll certainly consider your suggestion for global source changes to enhance user experience.
Replied February 2024