VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The p...Read more about VoiceAnalytics

Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer com...Read more about Call Journey

AgentAssist, helps you to serve your customers better through real-time voice analysis and digital interactions. The technology improves conversations between agents and customers by turning analysis into unique insights and reco...Read more about AgentAssist

Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. K...Read more about Calabrio ONE

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part...Read more about Sprinklr

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn ho...Read more about Gong.io

CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provi...Read more about CallAI

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conv...Read more about Chorus

ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for mul...Read more about ICR Evolution

Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, per...Read more about Verint Experience Management

Alvaria Engagement Analytics extends your quality management process by providing a holistic view into 100% of your speech and text interactions, easily surfacing valuable and actionable insights. By turning every conversation int...Read more about Alvaria Engagement Analytics

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maxim...Read more about Observe.AI

Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and ...Read more about Contact Cubed

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience, ...Read more about Prodigal

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using int...Read more about CallTrackingMetrics

Marsview Notes automatically transcribes what’s spoken, shown and written in a live or a pre-recorded meeting. Using patent-pending AI technologies, the application writes out comprehensive notes, actions, questions and decisions....Read more about Marsview Notes

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all custome...Read more about EvaluAgent

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with...Read more about NICE CXone

Snowfly is an employee engagement solution that helps businesses streamline employee recognition and satisfaction operations through incentives, rewards and gamification capabilities. It allows managers to monitor employees’ perfo...Read more about Snowfly

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact...Read more about MaxContact

Fonetik is the latest behaviourally-informed speech analytics platform in the market designed to help businesses understand customers, and what they say and feel. Fonetik puts the power into your hands through an intuitive point-a...Read more about Fonetik

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analy...Read more about MiaRec

Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables org...Read more about Appen

As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights. With these insights, you will not only know what works but also what specific word choices and ...Read more about Capturi

Speech recognition engine whereby users use only one provider for all speech to text needs, whether pre-recorded or live, and can scale to meet a global audience with 31 languages....Read more about Rev.ai

SoapBox Labs’ speech recognition technology is built for kids ages 2 to 12. SoapBox’s mission is to transform play and learning experiences for kids using speech recognition. SoapBox’s low-code, independent, and proprietary techn...Read more about SoapBox

We’re a global insights provider, that with empathy at our core, redefines the boundaries of qualitative research and emphasizes the value of being truly consumer-centric. For the past decade, we’ve strived to put more empathy i...Read more about GetWhy

assist365 is a multilingual conversational AI that can clearly understand and respond to more than 20 languages. The well-optimized NLP and NLU engine in the assist365 deliver a human-like interaction experience to the users acro...Read more about assist365 - AI-powered Virtual Assistant

Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative solutions in Voice, Vi...Read more about Knowlarity

Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, customer information, recordings and more. The application allows professionals to capture and store m...Read more about Avoma

ELSA Speak is an English-speaking application that helps businesses utilize AI-based tools to recognize speech, evaluate and give feedback on language pronunciation and fluency. With ELSA, your team can speak English like a native...Read more about ELSA Speak

bluecap is an artificial intelligence (AI) meeting assistant that joins meetings to take notes and record calls, helping users to stay focused on meeting participants. bluecap also keeps working after the call is done, providing e...Read more about bluecap

ClearTouch is a cloud-hosted contact center platform provider that enhances the customer experience of organizations across financial services and insurance, healthcare, BPOs, ARM/Collections, eCommerce, and automotive, among othe...Read more about ClearTouch Operator

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS)...Read more about Customer Frontlines

Uniquely crafted voice carrier for contact centers. Enhance Your Contact Center with Optimal Voice Solutions NobelBiz Voice Carrier Network stands out as a premier provider in the VoIP Interconnected Provider sector. It boasts ex...Read more about NobelBiz Voice Carrier Network

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...Read more about JustCall

Supernormal is an automatic note taker for Google Meet. The moment your video call is done, Supernormal gives you the notes, full recording, and important moments. They are instantly shareable. Never takes notes again!...Read more about Supernormal

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says h...Read more about RapportCMS

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint...Read more about inConcert Contact Center

Dragon Professional Individual is an on-premise speech recognition solution, which enables professionals to transcribe documents using deep learning technology. Teams can create reports and documents and import or export custom li...Read more about Dragon Professional Individual

Sybill is your emotionally aware sales partner to help accelerate revenue. It sits through your sales calls and creates a meeting report for each call, capturing what resonated with your buyers and what didn't, and who could be a ...Read more about Sybill

Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcribing audio recordings, which can be useful for improving productivity and collaboration. It leverages Google’s i...Read more about Google Cloud Speech-to-Text

Stratifyd is an augmented intelligence (AI) and data analytics solution that helps businesses analyze unstructured and structured datasets in real-time. It offers a speech analytics system, which allows contact centers to automati...Read more about Stratifyd

Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agen...Read more about HGS Agent X

Sembly is an artificial intelligence software designed to help businesses generate minutes of meetings, sharable summaries and outcomes of discussion including topics discussed, key decisions, and action items. The platform enable...Read more about Sembly

TeleCMI is a cloud phone system provider offering products like virtual number, toll-free number, auto dialer, IVR service system and more. TeleCMI provides advanced call management features like call recording, call history, call...Read more about Telecmi

CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of cu...Read more about CallFinder

Tethr is artificial intelligence (AI)-enabled speech analytics solution, which allows call centers and various business teams to track, analyze and gain insights into customer conversations to uncover actionable insights on a unif...Read more about Tethr

MeetRecord is a software that allows users to record their meeting in real-time and add it as a file to their company's Google Drive account. The software also features an easy-to-use interface, so you can easily navigate through ...Read more about MeetRecord

Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to ...Read more about Talkatoo

Voximal is a VoiceXML browser for Asterisk that integrates cloud speech services like Google Speech API, IBM Watson Speech-To-Text, Azure Bing Speech, but keeps on-premise capability thanks to UNIMRCP connector. Voximal is compl...Read more about Voximal

VoiceToScript works with Google, Microsoft and AWS cognitive services, providing =the best possible quality at very affordable price level. Combined with an easy userface. Just upload the audio or video file and get the results ba...Read more about VoiceToScript

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support). Our AI Voice Assistants are...Read more about VoiceOwl

INVOX Medical is a medical transcription solution that helps enables physicians to report and enter clinical information into the EHR through dictation, saving time and streamlining their workflow. In addition, dictated reports ar...Read more about INVOX Medical

Signal AI is a speech analytics solution designed to help businesses monitor customers' interactions and implement actions in real-time to improve revenue, buying experiences and conversion rates. Managers can analyze previous cal...Read more about Signal AI

Amazon Connect - Cloud contact center. Superior low-cost customer service using machine learning. In minutes, you can set up a contact center that can scale to support millions of customers. You can use Amazon Connect to create h...Read more about Amazon Connect

Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather...Read more about Cordless

Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance commun...Read more about Spiky.ai

iMetrix is a data analytics and data strategy firm focused on developing business solutions based on artificial intelligence. As part of Sofka Technologies Group, it offers massive, fast, and quality audits for all calls and chats...Read more about Imetrix

Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of custom...Read more about Clootrack

Taking notes during meetings can be a tedious and time-consuming task. With Bliro's AI notetaker, this is no longer an issue. Bliro's AI notetaker converts all your customer conversations into actionable insights that are saved di...Read more about Bliro

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance...Read more about Convin

Laxis makes meetings more productive by letting you and your team engage with each other, knowing that notes and follow up are being taken accurately and automatically. Laxis is the next generation of AI meeting assistants that ...Read more about Laxis

Voci is a speech analytics platform that helps businesses gain insights into the human voice. It lets teams transcribe large volumes of audio into analyzable text via high-speed DDR4 SDRAMs and uses AI technology to automatically ...Read more about Voci

DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording...Read more about DVSAnalytics Workforce Optimization

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selli...Read more about SalesLoft

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features in...Read more about Eureka

Listener is a cloud-based solution that converts speech to text in real-time using automatic speech recognition (ASR) technology. It supports multiple languages and accents and can be customized to support specific domains and voc...Read more about Listener

Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built ...Read more about Modjo

Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatica...Read more about Vozy

Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and em...Read more about Avaya Experience Platform

Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain insights into sales calls. Administrators can identify main conversation topics using AI-enabled tools. ...Read more about Samu

Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows users to concentrate on the discussions rather than note-taking....Read more about Fathom

Rafiki is a modern conversation and revenue intelligence platform for sales and customer success leaders. It can capture and understand what was said in your interactions across dialer, web conference calls, and emails and deliver...Read more about Rafiki

Vatis Tech is an on-premise and cloud-based speech recognition software, it's API provides advanced speech-to-text technology that automatically converts audio or video files into text with accuracy, using proprietary deep-learnin...Read more about Vatis Tech

Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and...Read more about Callbox

Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare specialists,this platform offers a seamless integration of technology and accuracy, ensuring every piece of medica...Read more about Deepcura

Sonix is a web-based solution that allows businesses to transcribe audio and video files. The fully automated software is able to transcribe 30 minutes of audio or video in approximately 3-4 minutes, for industries that require qu...Read more about Sonix

Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes ...Read more about Leexi

Verint® Speech Analytics™ is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. It enables professionals to identify market trends by analyzing customer feedback receive...Read more about Verint Speech Analytics

Sunoh.ai is a powerful healthcare technology that is transforming how healthcare providers approach clinical documentation. Sunoh.ai is changing the game by accurately translating patient-provider conversations into clinical docum...Read more about Sunoh

inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls simply, quickly and automatically. This comes as a natural result of the analysis of interactions which detects k...Read more about inConcert Speech Analytics

Avadyne Health is a technology-enabled service, which assists healthcare organizations with revenue cycle management, debt recovery and point-of-sale (POS) collections. It enables business to authenticate the data submitted by pat...Read more about AvadyneHealth

Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tail...Read more about Zenith CRM

OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workforce performance, customer loyalty, and overall business productivity. By integrating advanced AI analytics and aut...Read more about OnviSource OmVista