# Capturi Software Reviews, Demo & Pricing - 2026 > Review of Capturi Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-analytics/capturi-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Capturi Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Capturi 2026: Benefits, Features & Pricing Wondering if Capturi is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Capturi 4.8 [(11)](https://www.softwareadvice.com/speech-analytics/capturi-profile/#reviews) Pricing Pricing available upon request ### About Capturi As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights. With these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates. Every year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments. Capturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent. Capturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents. With Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length. To further improve customer satisfaction levels and provide additional insights,... Capturi automatically identifies spikes in the number of conversations on given topics. With Capturi AI Assistant, you can revolutionize the way your agents access information. The AI Assistant is designed to do just that: assist agents in improving, streamlining, and optimizing their call handling. Using complex technology, the Assistant can identify customer inquiries while they wait in the phone queue. Once the customer has explained their problem, the Assistant summarizes key points and forwards these to the agent along with concrete solution suggestions based on best practices. Additionally, the AI Assistant will soon be able to collect important information across conversations and update knowledge articles accordingly. It will also be able to dynamically suggest new topics based on popular topics and best practices. In addition, you can sign up for a waitlist for our AI Agents. These Artificial Agents can help customers solve simple inquiries quickly and effectively, without compromising the high quality that is essential in any customer interaction. In cases where the AI Agent is not able to provide suitable assistance, it forwards the call to a human agent with expertise in the given area. Due to a customer-centric approach and a product that is continuously developed based on customer needs and feedback, Capturi has an NPS of 70.5 – in comparison, the average SaaS company has an NPS of 36. To ensure that all customers benefit as much as possible from the platform, we offer unlimited access to a Customer Success Manager. Based on each department's data, the Customer Success Manager will help the team reach their goals and set new ones accordingly. Capturi is a plug-and-play tool that can easily be integrated into your preferred contact center solution. This way, you can still enjoy the favorite features of your current system while gaining access to new insights with Capturi. Wondering if Capturi is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Capturi User Interface ## Popular Capturi Alternatives Main Product Capturi 4.8 [(11)](https://www.softwareadvice.com/speech-analytics/capturi-profile/#reviews) Ratings Breakdown - 4.36Ease of use - 4.90Value for money - 5.0Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.46Value for money - 4.64Customer support - 4.55Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.82Customer support - 4.45Functionality Pricing Starting at $15.00 per month Get Price ## Capturi Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Capturi Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Capturi Activity Dashboard AI/Machine Learning Call Center Management Customer Experience Management Customer Service Analytics Employee Coaching Tools Feedback Management Knowledge Management Multi-Channel Data Collection Multi-Language Natural Language Processing Performance Management Performance Metrics Quality Assurance Quality Management Reporting & Statistics Search/Filter Sentiment Analysis Speech Recognition Tagging Trend Analysis Workflow Automation ## Capturi Integrations Adversus Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review LeadDesk Integration rated undefined from -1 review Vonage Contact Center Integration rated undefined from -1 review Puzzel Integration rated undefined from -1 review Enreach Contact Integration rated undefined from -1 review See all 10 integrations ## Capturi User Reviews Overall Rating 4.8 Ratings Breakdown 5 82% 4 18% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.9 Customer support 5.0 Functionality 4.8 Have you used Capturi and would like to share your experience with others? LB Lars B. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 6 months Review source Reviewed September 2024 Intuitive design and ease of use. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals. Cons: None so far. The company has been very accommodating for us. Reasons for switching to Capturi NDA - can't disclose. Other similar programs were considered. Read More PC Peter C. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for less than 2 years Review source Reviewed September 2023 Excellent software with a multitude of uses 5 I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me. Cons: For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions. Read More CB Charlotte B. Verified reviewer Banking 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2023 Capturi 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use and very intuitive platform. Very helpful support Cons: The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage Reasons for choosing Capturi "Easy" to implementRelatively low cost Read More SL Sune L. Verified reviewer Consumer Goods 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2023 Tracking authenticity 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards. Cons: To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results. Read More MS Mie S. Verified reviewer Insurance 201-500 employees Used daily for less than 2 years Review source Reviewed October 2023 Very satisfied with Capturi 5 We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us. Cons: Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need. Reasons for choosing Capturi Better, cheaper and easy to get started Read More LØ Louise Ø. Verified reviewer Marketing and Advertising 201-500 employees Used monthly for more than 2 years Review source Reviewed October 2023 Great customer service and great product 5 Capturi is a great tool! It does not replace the fact that a manager has to actually coach and train employees, but it makes it easier to do so - if used properly. Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it. In general, the time they spend on each customer is simply amazing and a big part of our success with the platform. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Capturi helps you get data to support initiatives in sales, that has always been based on "gut feeling". It makes it easier to coach your employees, as the data speaks for itself. Cons: It has a lot of features. If you are not careful or guided through it, you are at risk of spending too much time in the platform an not focused on coaching your employees. Read More HS Hanne S. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for less than 2 years Review source Reviewed September 2023 An important tool for Customer Service 5 Based on the information we get from Capturi, we have reduced the number of recalls. We have changed the words used in the dialog with our customers, which has increased the customer satisfaction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Capturi is easy to use and gives you a great over view. Cons: There are so many options in the program that it can be difficult to choose where you want to focus. Fortunately, our consultant is very good at guiding, so we get to use the system for what gives us value. Read More LS Lasse Berg S. Verified reviewer Retail 10000+ employees Used daily for less than 12 months Review source Reviewed September 2023 Use of Capturi 5 Fantastic software and great support form Capturi team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Capturi software gives me fast overview of what calls are about and how we handle the conversation with customers. Cons: For now I'm not missing anything, we get what we need and want for now. Read More KH Karina W H. Verified reviewer Consumer Services 201-500 employees Used daily for less than 12 months Review source Reviewed October 2023 Capturi makes your work easier 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Capturi makes it quick and easy to find the needle in the haystack - Especially when you need answers now. Capturi is easy to learn and use. And you can quickly clean up what's no longer relevant. Cons: It can be difficult as a new user to find out about all the options available in capturi. There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly Read More MT Marie T. Verified reviewer Oil & Energy 201-500 employees Used daily for less than 12 months Review source Reviewed September 2023 Capturi - An amazing tool 5 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Using Capturi, you can quickly find what you're looking for by creating and customising a tracker and it will quickly find what you need. Capturi saves you a lot of time. Cons: While Capturi saves you a lot of time, it also takes time and learning to create and customise these trackers. But it's well worth your time. 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