About Observe.AI

Observe.AI is a cloud-based call analysis solution, which helps businesses transcribe calls, automate speech recognition and gauge customer sentiments in order to improve agent’s performance in real-time. Features include data redaction, user management, role-based permissions, data filtering, coaching notes, and call moment creation. 

The platform lets supervisors search interactions for review and gain insights about hold time, dead air or supervisor escalation. Managers can use Observe.AI to coach agents, provide instructions within a time-stamped transcript, flag anomalies and share evaluation reports with teams. Businesses can utilize the scorecard to track the performance of calls for various date ranges or teams. Supervisors can also determi...