# Observe.AI Software Reviews, Demo & Pricing - 2026 > Review of Observe.AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/speech-analytics/observe-ai-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Observe.AI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Observe.AI 2026: Benefits, Features & Pricing Wondering if Observe.AI is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Observe.AI 4.3 [(3)](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/#reviews) Pricing Pricing available upon request ### About Observe.AI Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Leading and trusted companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business. Wondering if Observe.AI is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Observe.AI User Interface ## Popular Observe.AI Alternatives Main Product Observe.AI 4.3 [(3)](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.50Value for money - 4.0Customer support - 3.67Functionality Pricing Available upon request Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [CallMiner Eureka](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) 4.6 [(5)](https://www.softwareadvice.com/call-center/callminer-eureka-profile/#reviews) Ratings Breakdown - 4.40Ease of use - 4.0Value for money - 4.33Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Observe.AI Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Observe.AI Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Observe.AI Access Controls/Permissions API Audio Capture Automatic Transcription Call Center Management Call Reporting Call Tracking Compliance Management Customer Experience Management Feedback Management Monitoring Natural Language Processing Performance Metrics Quality Assurance Real-Time Data Real-Time Monitoring Search/Filter Sentiment Analysis Speech-to-Text Analysis Third-Party Integrations ## Observe.AI Integrations Talkdesk Integration rated undefined from -1 review CxEngage Integration rated undefined from -1 review LiveVox Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review VICIdial Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 15 integrations ## Observe.AI User Reviews Overall Rating 4.3 Ratings Breakdown 5 33% 4 67% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.5 Customer support 4.0 Functionality 3.7 Have you used Observe.AI and would like to share your experience with others? VR Verified Reviewer Telecommunications 51-200 employees Used weekly for less than 2 years Review source Reviewed February 2021 It's That Good 5 Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature. Cons: Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time. Read More VR Verified Reviewer Computer Software 1001-5000 employees Used monthly for less than 2 years Review source Reviewed February 2021 Great Product 4 Overall it is user-friendly, and integrates seamlessly. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for. Cons: It is more pricey than other tools, and support is sometimes lacking. Read More RJ Renae J. Verified reviewer Telecommunications 5001-10000 employees Used weekly for less than 6 months Review source Reviewed October 2021 Observe AI Needs More Work 4 Im not fond of it but i feel with improvements on the main issues listed above it can be useful. Ratings Breakdown 3 Ease of use 3 Customer support 4 Functionality Pros: I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere. Cons: I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call. Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Observe.AI with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice